Customer reviews of AirbrushDiscount

9,7 /10

Based on 5 828 published reviews

5 5 359 92% 4 244 4% 3 84 1% 2 75 1% 1 66 1%

Summary of reviews

AirbrushDiscount delivers fast delivery and well-packaged shipments, with customers repeatedly noting quick shipping times and careful handling of orders. The product range is highlighted by a very large catalog, availability of many paints and accessories, and items arriving as described or meeting exact needs, including panels and airbrush-related supplies. Customer service is described as serious and responsive, with smooth exchanges, prompt refunds for missing items, and helpful communication that facilitates transactions. Overall, customers praise reliable ordering, competitive pricing, and repeat-ready service, with many expressing willingness to order again and recommend the store.

Reviews 1, 2 and 3 stars

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bernard

Published on 28/04/2022 à 16h11 following a purchase from 28/04/2022

aerograph inutulisable.SAV défaillant .décu

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Mickixe

Published on 22/04/2022 à 18h08 following a purchase from 22/04/2022

Variety of choices, diversity and fast order processing. No answers to questions... And I have doubts about the after-sales service... Too bad, it penalizes the favorable start-up notice...

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Veronique M.

Published on 19/03/2022 à 14h53 following a purchase from 19/03/2022

2 emails sent to solicit you and still no news from your site: it's not serious at all!

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Yves D.

Published on 03/01/2022 à 20h15 following a purchase from 03/01/2022

Fast, well-organized service, but this time the packaging was not as careful as it had been for my previous orders, which was a bit of a shame.

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Steven D.

Published on 11/12/2021 à 21h49 following a purchase from 11/12/2021

I asked for all the seals for the heel to be sent over the phone with this order, which I never received...

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Francis D.

Published on 04/12/2021 à 19h50 following a purchase from 04/12/2021

I think you should change carrier collisimo , delivery systematically in retrad for my part, no information . The parcel still hasn't arrived. I tried to phone you and nobody picks up, that's why I put only 2 stars in my opinion. Sincerely

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BENOIT D.

Published on 17/11/2021 à 22h28 following a purchase from 17/11/2021

SHIPPING COSTS A LITTLE TOO HIGH. THEY ONLY ALLOW YOU TO TAKE 3 BOTTLES OF PAINT, FOR EXAMPLE.

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gilles B.

Published on 10/11/2021 à 11h55 following a purchase from 10/11/2021

postage too expensive for 6€ 3 items at 70 grams each. Tracked letter format would have been sufficient. Option not offered via the site.

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Christian M.

Published on 04/11/2021 à 16h43 following a purchase from 04/11/2021

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Angelika M.

Published on 31/10/2021 à 17h14 following a purchase from 31/10/2021

I made an order for 200€ and it was sent by DPD. After a few days I saw that my order had been delivered, but I haven't received anything. I contacted DPD and they told me to contact the store, but I never received any answer from the store. Finally my parcel was delivered by my nice neighbor who lives a few kms away. So neighbor 55, customer service 05, 2 stars because the products are good.

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Oscar B.

Published on 04/09/2021 à 17h24 following a purchase from 04/09/2021

After registering I received an email confirming my registration. So far so good. The problem is that in this email my password was displayed in clear text. I don't see that anywhere else. I need to make a change as soon as possible. Another little problem: my order arrived without the compressor. I had to go through customer service, but it was quickly resolved.

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Sergey P.

Published on 24/07/2021 à 19h34 following a purchase from 24/07/2021

A little disappointed because the airbrush is not part of the set, there is only the compressor + tubes, and the photo makes it look like there is an airbrush with it.

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Philippe D.

Published on 19/07/2021 à 08h41 following a purchase from 19/07/2021

No customer feedback.

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David M.

Published on 19/07/2021 à 08h39 following a purchase from 19/07/2021

Hello,Usually I am completely satisfied with my discounte airbrush orders and that's why I come back. But this order was very badly packed. This is the first time this has happened. The paints were loose in the Mr Rapid Thinner bottle and the bottle cap was broken. About 20% of the contents of the bottle was lost - on the rest of the order! I advise you to be more careful with the packaging. Otherwise I am satisfied with the order tracking and the products.SincerelyDavid Martin

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christophe B.

Published on 17/04/2021 à 17h41 following a purchase from 17/04/2021

For delivery, the site only offers post at over 8E and Chronopost at 12E!!!! (with a promise of delivery the next day before 1pm, well... ok) Items (not very heavy and not very bulky) ordered on Friday afternoon, with delivery by chronopost, arrived at my house on Tuesday!!! i.e. 4 days later.Then it would be honest to specify that even at 12E shipping costs there is no order preparation between Friday afternoon and Monday morning and therefore no point in spending your money on chronopost...Unpleasant feeling of having been cheated.Disappointed.

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Jordane F.

Published on 11/01/2021 à 09h45 following a purchase from 11/01/2021

I don't like the general feel of the store. Pink is not the color I would choose. Discount is not the word that best characterizes the store's products. Efforts could be made to improve the quality of the photos and the general ergonomics of the site.

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marc F.

Published on 07/08/2020 à 08h23 following a purchase from 07/08/2020

Do not order and do not choose Chronopost 12€ postage on Fridays. Chronopost delivery does not take place on Saturdays, at the sender's discretion. This is not indicated in the General Conditions.

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ludovic S.

Published on 07/06/2020 à 13h41 following a purchase from 07/06/2020

Phone contact: OKExpress delivery invoiced: failureSMS follow-up invoiced: useless

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terry Q.

Published on 06/06/2020 à 10h41 following a purchase from 06/06/2020

very good quality, compressor overheats quickly. Problem connecting air hose to compressor Customer service very good.SMS order tracking not up to scratch.

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Patrick J.

Published on 29/05/2020 à 21h51 following a purchase from 29/05/2020

It's a pity I didn't have any prior information on how the order would be processed.

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Jean B.

Published on 29/05/2020 à 14h33 following a purchase from 29/05/2020

- Order placed on May 17, 2020 with SMS tracking option at 0.50€ - Still noted as being in preparation on May 26 - I asked by e-mail for an explanation of the delay: NO reply - Order noted as delivered on May 29 -> NOTHING in my box. This is not serious. The delay might be excusable, but the total absence of information for the customer is not, given that Aérographe Discount charges for the tracking service!

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Yves L.

Published on 11/05/2020 à 08h24 following a purchase from 11/05/2020

I bought an RM250 airbrush, not the most expensive but very good. A small trigger problem from the first try, I was given a tip by putting oil (DIY) the problem is still there. I received a message that a valve had been sent to me, so I'm surprised at the cause of the breakdown... New, given the price, I expected a more serious exchange than DIY.

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Didier N.

Published on 29/04/2020 à 10h36 following a purchase from 29/04/2020

Order quickly processed and shipped. Delivery also very fast. On the other hand, after-sales service not very reactive: in the event of a problem, despite 2 emails, no response to my request... And 1 aerograph at nearly €170 that may not work properly.

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patricia H.

Published on 23/04/2020 à 20h27 following a purchase from 23/04/2020

I have sent an email to complain because I received the pack with a hose not adapted to the practice of laérographe I hope that your customer service will do the necessary thank you.

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Dominique A.

Published on 23/04/2020 à 19h28 following a purchase from 23/04/2020

good service except delivery review your delivery partner

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Rémi H.

Published on 22/04/2020 à 10h37 following a purchase from 22/04/2020

Waiting to hear back from 18042020, currently without reply.

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Bruno B.

Published on 19/04/2020 à 11h53 following a purchase from 19/04/2020

I hope my questions will be answered?

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Franck B.

Published on 09/04/2020 à 12h11 following a purchase from 09/04/2020

Attention, some elements are missing on delivery, a credit note was to be established, but no credit note (I would prefer to be delivered or reimbursed). No answer to the message left on your site.

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jean-philippe S.

Published on 07/04/2020 à 17h38 following a purchase from 07/04/2020

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OLIVIER L.

Published on 13/12/2019 à 09h12 following a purchase from 13/12/2019

Parts ordered with next day delivery. 1 week delay. What's more, the package contained the wrong can of paint. Following several messages no gesture or response from them. Site not recommended

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Christian B.

Published on 18/11/2019 à 18h58 following a purchase from 18/11/2019

no worries about the product itself...! order placed on 08 november and to date no delivery....!!!!!!thinking about the rest of my orders

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Sandrine M.

Published on 06/11/2019 à 10h49 following a purchase from 06/11/2019

Brushes taped in bubble wrap. Result: 2 brushes are ruined, and customer service is slow to respond...I'm disappointed, I've never had any problems with Aérographe discount.

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Mattéo B.

Published on 05/11/2019 à 15h58 following a purchase from 05/11/2019

Delivery which took more than two weeks whereas I am 40km away from the store. I ordered the same product in England at the same time, I received it in two days.

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Jean-Luc G.

Published on 27/08/2019 à 19h10 following a purchase from 27/08/2019

Out of 4 products ordered, 3 ok and one error. I'm waiting for a return email to know the procedure for an exchange....depuis 3 days.

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Dimitri K.

Published on 19/08/2019 à 11h29 following a purchase from 19/08/2019

brilliant delivery by private parcel (the worst delivery service in the world) late parcel.whereas on the site and my invoice it says colissimoPlus one product missing frankly brilliant

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Waldy S.

Published on 12/08/2019 à 18h58 following a purchase from 12/08/2019

I had discovered you for compressor oil, I was thinking of buying a 500ml can of Sincom32E but you are out of stock.

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Guillaume L.

Published on 29/07/2019 à 15h45 following a purchase from 29/07/2019

5-day delivery (ordered on Sunday, received on Friday), a far cry from the 48 hours advertised for a price equal to other sites of its kind.

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Christophe D.

Published on 19/07/2019 à 08h55 following a purchase from 19/07/2019

Good store but unfortunately my last order was incomplete. I sent an email to let them know and they replied straight away that they would send me back the item they hadn't received the same day. Super reactivity... Unfortunately 10 days after .... nothing in the mailbox... so 2nd mail .... and here we go again for the wait.

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KORNEL B.

Published on 11/06/2019 à 13h34 following a purchase from 11/06/2019

Reduced score due to MIG2000 bottle not being completely closed and brush set (1 brush) not conforming.

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Ludovic T.

Published on 08/06/2019 à 16h14 following a purchase from 08/06/2019

6 days to receive an order.... disappointed.

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