Customer reviews of AirbrushDiscount

very late package and terrible communication I do not recommend it to anyone

Hello, my order was missing the quick coupling of the hose. So I cannot connect the gun to the compressor. I then wrote you an email. However, there was no response.

I ordered a Harder & Steenbeck Evolution CR Plus Solo (version without 0.45 mm nozzle) on the Aerographe Discount website. Logically, this model is supposed to be sold new, in a sealed blister, with the corresponding label clearly indicating "Evolution CR Plus Solo." Upon receiving the package, the first surprise: the blister was already removed. Used product sold as new? Impossible to know, since nothing guarantees that it hasn't already been opened or handled. Second surprise: the label on the box does not mention "Evolution CR Plus Solo" but "Evolution CR Plus 2in1." In other words, the product received does not match the one ordered. I then call customer service to report the problem. And there, the experience becomes even more concerning. The manager explains to me that he does not have stock in the CR Plus Solo version. His "solution"? Open boxes of CR Plus 2in1, remove the nozzle and the 0.45 mm needle, and then resell the airbrush as a new Solo. I'm sorry, but an opened product is no longer a new product. Nothing proves to me that it is not a customer return already used. When you pay for new, you expect to receive a sealed, intact product, without prior intervention. And the only semblance of a solution proposed to receive a truly NEW product? Wait several weeks for a possible restock. Instead of admitting that his practice may legitimately raise questions, the manager adopts a contemptuous and arrogant posture. My request — which is simple and perfectly legitimate: to receive a new, unopened product — is turned into mockery. I am made to look like someone excessive because I simply demand what I paid for. I quote: "You are not going to stuff my head for a piece of plastic." This is the level of consideration given to customers. Rather than seeking a solution, I was treated to 15 minutes of self-promotion about the history of his company — as if that justified everything — while my problem remained completely ignored. Impossible to calmly express my point of view: he interrupts, monopolizes the conversation, and rolls out his speech without the slightest listening. Condescending tone, borderline aggressive attitude, no questioning, no willingness to calm things down. In short: you are not a customer, you are a nuisance as soon as you dare to claim what is owed to you. In a constructive approach, I simply advised him to specify on the product sheet that the CR Plus Solo is opened and modified before shipping, in order to avoid this kind of inconvenience. This seems to me to be important information for the customer experience. Apparently, this advice was of very little interest to him. In summary: Product not conforming to the order + opened product sold as new + contemptuous customer service. I simply asked to receive the exact product I ordered, in the stated condition: new and sealed. Avoid if you expect professionalism, transparency, and respect for the customer.

Deliveries are sometimes a bit late but it's UPS's fault, but otherwise I haven't encountered any problems.

My product got damaged and no reaction to emails

Super

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Good delivery of the product, but one part is missing. Indicated it via the message service of the order, but received no response. Everything else is fine.

Meets my expectations. Very fast delivery

melts the plastic

Satisfied with the purchase and the fast delivery, however a downside: the airbrush was not delivered in its original packaging which causes confusion about the product's contents.

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I don't give 5 because of the slightly high price, but everything else is impeccable.

Despite a problem with Mondial Relay, good follow-up and good information.

In line with my expectations

The package has arrived, however the delivered compressor does not match the ordered product. It is still a nice little compressor cheaper than the one I should have received, but for a few euros I don't want to bother.........Best regards

order and delivery within the delivery times

Very good site! Fast order, compliant and quality products. Careful packaging and responsive customer service. I recommend AérographeDiscount without hesitation!

Always perfect, very professional. Very happy with the product, very pleasantly surprised.

The contents of the package match my order. No worries. The only complaint is that the package took 4 days longer to be delivered than usual... and no information available...

Delivery and packaging were fast and reliable. Unfortunately, the wrong color was delivered, which I cannot use. I have tried to reach customer service multiple times - I have not received a response even to this day. I will definitely not order there again!

Received wrong goods and the customer service is not responding

Great, very good product and fast delivery... thank you

One of the two ordered brushes had an open tip and was therefore unusable.

Good clear transaction, handled quickly to full satisfaction

Satisfaction with the delivery speed

Allow themselves to deliver unordered products in replacement of others that were indeed requested but are out of stock (without asking for the client's agreement).

I am very disappointed because after almost 3 weeks of waiting and following up with the supplier and the carrier, I still have not received my order. I am promised a response every time I follow up, but still nothing. So it's up to you to decide, but I don't think I will place another order. I am very unhappy; all of this lacks seriousness and professionalism.

Satisfied. Fast shipping

Everything is perfect thank you

Ordered a 0.15mm harder & stenbeck nozzle and needle: everything went well, as usual.

Not worked with it yet.

Hello. Order received well. Delivery times quite long. Other than that, very satisfied with the company AEROGRAPHE DISCOUNT.

The package arrived without a color even though it was marked by the seller that it was inside the package, they refunded my money but now I find myself without the color that if I order it on Amazon costs about 11 euros, communication with the seller was terrible!!!!

Long and laborious delivery with UPS (>1 week delay). I finally had to go pick up the package myself at the sorting center...

products a bit expensive but of good quality.

It is worth nothing

GOOD: I love what I bought as I was unable to find it anywhere. And you're shipping to Slovakia. BAD: I don't understand French, so I had to use a translator. Because of that I will likely not purchase again from you, unless you have some specific item that's not available elsewhere.

Product, order speed: nothing to say! However, I had requested information about the product via an email, but I did not receive a response. I still ordered the product and fortunately it perfectly matched my needs.

1st order placed and received on time. Thank you for your professionalism.