Customer reviews of AirbrushDiscount

Unfortunately no e-mail address available, sorry for concerns

Although ALL the items in my order were marked as "available", my order took 18 DAYS to arrive! (the site states "Same day shipping for orders placed before 9 AM. Enjoy real stock that is constantly updated on the website."). Aérographe Discount did not inform me of the problem and I had to contact their support twice, each time receiving a LACONIC RESPONSE and NO APOLOGY for not honoring the commitments displayed! I do not recommend this provider who, moreover, offers the HIGHEST PRICES identified in the consumer airbrushing sector. PS: I am forced to give one star, reluctantly!

My first parcel was received fairly quickly, and the packaging was in order.

well-packaged parcel and fast delivery

Perfect. Only the delivery was not made at home.

Missing paper instructions with exploded view of airbrush parts

no response to emails

Product not used yet, but at first glance it looks good!

Fast delivery, but a little bubble wrap wouldn't have gone amiss. Thinner bottle slightly unscrewed, resulting in leakage and soaked cardboard.

It's the wrong parts and I'm waiting for the return number and the refund.

Ok

a missing in my order, report to their store no response, not serious ...

Order incomplete, but missing part number returned promptly. Thank you very much!

I have not received my order

Perfect

Fast and efficient shipping. However, one of the products did not correspond to the description on the site. I contacted the company by email to ask for a solution. I was told to contact them by phone. I was never able to reach them during their opening hours. As a result, I currently have no viable solution for the product I ordered and have not received.

After some worries about the disappearance of two elements of my order, perhaps at chronopost, Nicolas did everything necessary for me to be delivered, for which I thank him and will use their service again.

Package received but 3 "Cleaner" bottles leaking. Shock on shipping carton: is this the cause? Please reinforce your parcels and make sure that the bottles are closed. Best regards.

Paints as requested, too bad the Colissimo shipment took a long time (almost 3 weeks even though the products are from France).

Perfect, meets my expectations, quality delivery in a relay point.

Wide choice and lots of availability. Too bad prices are a bit higher than the competition.

Wouldn't use this Company again, goods not received, money taken from Bank Account & unable to contact the Seller. I placed my order on the 1st December and still have not received my goods. I tried to send an email using the address in the 'Contact Us' page & I received a delivery failure message saying that the email address does not exist. I spent over £200 and this money has been deducted from my Bank Account but I have received nothing

Error in my order, wrong paint sent.

See my e-mail to Aérographe Discount dated December 6, 2024, the elements of which relating to the "merchant" are reproduced below "Hello, I would like to inform you of my dissatisfaction with the processing of my order for the pack consisting of the Harder Steenbeck Evolution 2024 12131/35 airbrush and the RM3500 compressor. I would like to remind you that this order was paid for in cash at the price indicated on your site. As it stands, I have the following complaints: 1- Inconsistent order tracking For more than a week, the order appears on the Aérographe Discount site as "shipped" and pending at the supplier's on the Colissimo site. 2- Packaging The packaging is presented broken at the collection point. The overall packaging is notably insufficient to contain a compressor weighing 5.5kg, and the three balls of paper inserted to wedge the boxes in place do little to change this. the low cost of delivery proposed by AD cannot be held as the cause of this incident and its imputation to the customer. AD, as a professional, has an obligation to advise in this type of transaction. Your site explicitly states that AD is organized so that this sort of thing does not happen 3- Unpacking, the airbrush The airbrush box is poorly closed, the latches not being engaged and it is therefore only held by the HS cardboard box. The airbrush was most likely opened and not properly closed before shipment. There is no (further) description of the contents of the case, which prevents the customer from checking that the kit is complete, just a box with a QRcode linking to a video on the H&S website. The compressor The compressor box bears a perforation on its back. This impact is not visible on the packing carton, which is intact in line with the compressor box The box has been opened, the opening flap having been damaged (a package can be opened without damaging the flap) One might think that the compressor was shocked before shipping, opened for a cursory check, but shipped anyway... All these elements were the subject of a complaint e-mail sent to AD on December 6, which has remained unanswered at the time of writing.

parcel received promptly, however the airbrush in the box was not properly engaged in the foams, it was wandering around inside the case (during transport...), I have no idea if it suffered from this treatment (airbrush micron takumi iwata). the cleaning kit (iwata) was unusable because one of the products had visibly leaked and corroded all the steel parts, the cleaning rods were completely soiled. I don't think I'll be ordering again in view of this mishap.

I thought I'd have a nice box to put the aero in, but I didn't! The photo is not at all representative of what I received.

Only 4 stars because delivery costs are a bit high.

A small problem with a needle that arrived damaged due to faulty packaging. Fortunately, customer service was responsive and understanding. A new needle was sent back to me immediately. The shipment was fast and the packaging meticulous.

Delivery problem, why pay for fast delivery and get it in no time?

GREAT SERVICE AND PRODUCTS DELIVERED N SHORT TIME

Order delivered to another UPS relay point than the one initially chosen (Sceaux instead of Fontenay) and a detour via Bagneux! UPS is not reliable.

I forgot to include a product in my order and was given a credit note for an item I already owned when I received my parcel. Surprisingly, it was the least expensive item! So unsatisfied with my first order.

Fast and high quality, a real pleasure.

I ordered 5 cans of paint and they sent me 4, I have emailed them twice and have had no response.

Unfortunately, I ordered 4 items in 3. times in less than an hour and left 2 messages asking them to send me all 3 orders in 1 shipment and refund the other 2. No answer nor discount/refund. Too bad...

CLEAR

i'm waiting for the complete invoice with the aerograph prince august and the compressor MLD RM2600 THANK YOU FOR SENDING IT TO ME BY RETURN E-MAIL

Perfect.

Dissatisfied, the material received is unusable and despite having written by mail, I have had no response.

To tell the truth, I have mixed feelings about it. Fast delivery, well packaged, in short perfect..... but I was missing a painting and I had another one in duplicate. Probably a human error, so it wasn't too serious, but I didn't get the full order I'd expected, so I couldn't put 5 stars on it.