AirbrushDiscount delivers fast delivery and well-packaged shipments, with customers repeatedly noting quick shipping times and careful handling of orders. The product range is highlighted by a very large catalog, availability of many paints and accessories, and items arriving as described or meeting exact needs, including panels and airbrush-related supplies. Customer service is described as serious and responsive, with smooth exchanges, prompt refunds for missing items, and helpful communication that facilitates transactions. Overall, customers praise reliable ordering, competitive pricing, and repeat-ready service, with many expressing willingness to order again and recommend the store.
Hello,Usually I am completely satisfied with my discounte airbrush orders and that's why I come back. But this order was very badly packed. This is the first time this has happened. The paints were loose in the Mr Rapid Thinner bottle and the bottle cap was broken. About 20% of the contents of the bottle was lost - on the rest of the order! I advise you to be more careful with the packaging. Otherwise I am satisfied with the order tracking and the products.SincerelyDavid Martin
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Sullyvann L.
Rating: 4 out of 5
following a purchase from 16/07/2021
Products delivered quickly, fairly well protected. AD loses one star because, in my opinion, the aero+compressor pack I bought was incomplete (i.e. I bought an aero with a quick-release coupling... and an air intake hose without the fitting for that same quick connector), and the presentation was misleading. I trusted that everything would be compatible, but it wasn't. I should have been more careful.
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Vincent L.
Rating: 4 out of 5
following a purchase from 16/07/2021
Order processed quickly and delivered very quickly. 3 days after order is very good.4 rating because I can't always find what I'm looking for.
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stéphane P.
Rating: 4 out of 5
following a purchase from 24/05/2021
Too bad I didn't receive the answer to my question about the paasche adapter until after I had placed the order, so it cost me 2 shipping fees...
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christophe B.
Rating: 2 out of 5
following a purchase from 17/04/2021
For delivery, the site only offers post at over 8E and Chronopost at 12E!!!! (with a promise of delivery the next day before 1pm, well... ok) Items (not very heavy and not very bulky) ordered on Friday afternoon, with delivery by chronopost, arrived at my house on Tuesday!!! i.e. 4 days later.Then it would be honest to specify that even at 12E shipping costs there is no order preparation between Friday afternoon and Monday morning and therefore no point in spending your money on chronopost...Unpleasant feeling of having been cheated.Disappointed.
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fabrice M.
Rating: 4 out of 5
following a purchase from 16/01/2021
Excellent company, very close to its customers, with very good advice. You can trust them. Not always easy to find certain items by reference.
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Jordane F.
Rating: 2 out of 5
following a purchase from 11/01/2021
I don't like the general feel of the store. Pink is not the color I would choose. Discount is not the word that best characterizes the store's products. Efforts could be made to improve the quality of the photos and the general ergonomics of the site.
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Stéphane V.
Rating: 4 out of 5
following a purchase from 24/12/2020
I recommend this store, very good choice of material
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marc F.
Rating: 1 out of 5
following a purchase from 07/08/2020
Do not order and do not choose Chronopost 12€ postage on Fridays. Chronopost delivery does not take place on Saturdays, at the sender's discretion. This is not indicated in the General Conditions.
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François B.
Rating: 4 out of 5
following a purchase from 05/06/2020
Often out of stock
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Jean B.
Rating: 1 out of 5
following a purchase from 29/05/2020
- Order placed on May 17, 2020 with SMS tracking option at 0.50€ - Still noted as being in preparation on May 26 - I asked by e-mail for an explanation of the delay: NO reply - Order noted as delivered on May 29 -> NOTHING in my box. This is not serious. The delay might be excusable, but the total absence of information for the customer is not, given that Aérographe Discount charges for the tracking service!
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Alexandre D.
Rating: 4 out of 5
following a purchase from 12/05/2020
Indeed during my last order it missed a paint, I sent you an e-mail and no answer to date SAV ... a little a la ramasse dou my 3.55
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Philippe C.
Rating: 4 out of 5
following a purchase from 04/05/2020
I'm sorry, but billing for SMS order tracking is hard to swallow...
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Anthony D.
Rating: 4 out of 5
following a purchase from 03/05/2020
Fast shipping, but product poorly packaged (loose paint in a plastic bag...).
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cedrik Y.
Rating: 4 out of 5
following a purchase from 03/05/2020
Order shipped quickly top, but I had added a comment to this order, I think they are not read because not tracked.
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MARTIAL G.
Rating: 4 out of 5
following a purchase from 24/04/2020
I rate 4 because of the long delivery time. They are at your disposal in case of telephone call.
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JEAN C.
Rating: 4 out of 5
following a purchase from 23/04/2020
For this first purchase follows convinced waiting for next time.
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Herve S.
Rating: 4 out of 5
following a purchase from 23/04/2020
5 out of 5 if I hadn't had problems with delays and a damaged item.
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DESORMIERE D.
Rating: 4 out of 5
following a purchase from 15/04/2020
Fair price good products
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Franck B.
Rating: 1 out of 5
following a purchase from 09/04/2020
Attention, some elements are missing on delivery, a credit note was to be established, but no credit note (I would prefer to be delivered or reimbursed). No answer to the message left on your site.
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Yoann G.
Rating: 4 out of 5
following a purchase from 08/04/2020
Glad to have received my books but disappointed that they were damaged and that I had to pay almost 10 euros for a cutter for nothing.
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jean-philippe S.
Rating: 2 out of 5
following a purchase from 07/04/2020
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Sylvain D.
Rating: 4 out of 5
following a purchase from 05/04/2020
Hello, very serious store, fast shipping and attractive prices. I think it's a pity that there aren't more descriptions of your products. I'm looking for solvent-free spray primer (for painting extruded polystyrene). I sent you an e-mail via the service form at the beginning of the week on this subject (with no reply).
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Theodore S.
Rating: 4 out of 5
following a purchase from 03/04/2020
On a whim, I decided to buy this set. After years of painting my models with brushes. I did some research on the internet, looking at tutorials and reviews. I came across your site, which offered very fair prices, with a promotional code to boot. So I decided to order this airbrush pack. The follow-up went well, as did the reception. And after a few days of use, I'm delighted with my purchase! The shipment of these products was fast, despite the health crisis. However, the packaging was poorly done and the product boxes were damaged on the inside. The thick brown tape you used damaged the product packaging.... That's a bit of a stuffy way to pack!
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OLIVIER L.
Rating: 1 out of 5
following a purchase from 13/12/2019
Parts ordered with next day delivery. 1 week delay. What's more, the package contained the wrong can of paint. Following several messages no gesture or response from them. Site not recommended
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Nicolas M.
Rating: 4 out of 5
following a purchase from 19/11/2019
Not everything is mentioned in your descriptions, such as a missing part in an aero-compressor combo, and the box for my aero arrived cracked. However, the parcel was well packed and the delivery times are very good.
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Christian B.
Rating: 1 out of 5
following a purchase from 18/11/2019
no worries about the product itself...! order placed on 08 november and to date no delivery....!!!!!!thinking about the rest of my orders
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yannick L.
Rating: 4 out of 5
following a purchase from 17/11/2019
Very complete catalog, And fast and careful shipping.1 star for delivery by Cubyn which adds 24 hours to the delivery time and does not correspond to the carrier advertised on the site.
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michel D.
Rating: 4 out of 5
following a purchase from 14/11/2019
incomplete order too bad for 1 order
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Gael P.
Rating: 4 out of 5
following a purchase from 08/11/2019
Fast order processing, but a little slow to ship. Otherwise RAS
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Sandrine M.
Rating: 2 out of 5
following a purchase from 06/11/2019
Brushes taped in bubble wrap. Result: 2 brushes are ruined, and customer service is slow to respond...I'm disappointed, I've never had any problems with Aérographe discount.
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Mattéo B.
Rating: 1 out of 5
following a purchase from 05/11/2019
Delivery which took more than two weeks whereas I am 40km away from the store. I ordered the same product in England at the same time, I received it in two days.
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Harold T.
Rating: 4 out of 5
following a purchase from 05/11/2019
Order received on time. Too bad there's no free 24H Chronopost like some sites.
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Nicolas W.
Rating: 4 out of 5
following a purchase from 30/10/2019
Not a big fan of Cubyn's new logistics service, given that the order was placed on a Tuesday evening and received the following Monday. Some other stores like Alltricks (in the bike world) use a much faster service at the same price, with delivery guaranteed within 24 hours. This type of service would be a big plus for you.
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anne B.
Rating: 4 out of 5
following a purchase from 21/10/2019
perfect
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NICOLAS B.
Rating: 4 out of 5
following a purchase from 08/10/2019
Despite the concern, the fact that you may have offered a refund against return of the product makes your company a good one. Thank you very much.
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Gendras S.
Rating: 4 out of 5
following a purchase from 02/10/2019
Good
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Frederic T.
Rating: 4 out of 5
following a purchase from 28/09/2019
Very good site but it took me a long time to arrive and ship. Other sites go much faster but I recommend this site.
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Alexandre F.
Rating: 4 out of 5
following a purchase from 12/09/2019
attention au colisage peut soigner pot de peinture mis en vrac dans une poche pas sérieux j'ai passer une commande chez oups model nickel bien protégé pot de peinture mis par 6 dans une boite cartonne.faire paye le suivi SMS je trouve cela tres limitemis a part ce petit défaut votre site et claire on trouve facilement ce que lon cherche et livraison rapide
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Jacques F.
Rating: 4 out of 5
following a purchase from 09/09/2019
Too bad that the unavailability of a product ( AQUEOUS HOBBY COLOR H001 ( gloss WHITE ,), is not mentioned in the presentation and description.
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