Customer reviews of AirbrushDiscount

Package not received and fanciful responses when calling

One of the paint cans was delivered to me without the lid. One could assume that it has already been used, handled, or something else.

Error with one of the bottles I ordered in the tanned skin set and received in a plastic bag instead of the specific box I should have received.

Vallejo white paint replaced by old white. And Vallejo red paint replaced by a much cheaper "Prince August" without any consultation or compensation. So I am being sold paint at twice the price and this sub-brand is terrible, which is why I hadn't chosen it.

Hello, The deadlines for delivery were met, nothing to say on that side. However, one item was missing, and there were paint residues present in the airbrush, after reporting, no responses were provided. Manuel ESTEVEZ

After 2 complaints, I still do not have the ordered items.

Fast delivery and package in very good condition.

For the good reason that there was a jar covered in paint in the package and this is already the 2nd time I have an issue with your company. I am wondering if I will order from you again. Have a nice day.

I had requested a tax exemption because in Switzerland, which was not done, and therefore I had to pay the French VAT of 20% + the Swiss VAT of 8.2% plus processing fees !!!!!!

Hello, what order?

One nozzle arrived broken. No information on the assembly of the nozzles. The needle and nozzle do not work well, it's not really adaptable.

Disappointed by the presentation of the H & S ULTRA 2024 airbrush for the following reasons: 1- Back part unscrewed 2- Trigger sticks and does not always go to the end of the stroke 3- Needle stuck in the nozzle. After unlocking it, it gets stuck from time to time. It was mounted too tightly from the start and is still a bit damaged 4- The molded plastic in the box is slightly torn. I think this is a second-hand item. Well done Harder & Steenbeck. I repaired everything myself. I bought a Gaahleri Mobius 0.2mm on the same day, it's day and night, class. Best regards - Marc PONZIO

I did not receive the ordered goods to the extent that I had ordered. The seller changed the order without my consent and shipped it to me. As a result, I incurred additional costs because I had to order the undelivered goods elsewhere.

There was an error in my order. I did not receive the right jar.

A disappointing experience, For a first order, I am surprised and disappointed by the lack of follow-up. I ordered an airbrush on January 20, with delivery scheduled for January 23. However, on January 27, still nothing. After a first contact with customer service, I was informed that my package would ship on the 28th. On February 3, there was still no trace of my order. After several calls, I was told that my package had been lost. A new one was supposedly reserved for me and was supposed to ship express on Monday the 10th. However, on February 12, having received no tracking number, I called again: I was told that my new package still hadn't been shipped. It was only on February 13 that I finally received my airbrush, more than three weeks after my order. No commercial gesture to compensate for this delay that impacted my work. It's a shame, because the product itself meets my expectations.

Unfortunately no e-mail address available, sorry for concerns

Although ALL the items in my order were marked as "available", my order took 18 DAYS to arrive! (the site states "Same day shipping for orders placed before 9 AM. Enjoy real stock that is constantly updated on the website."). Aérographe Discount did not inform me of the problem and I had to contact their support twice, each time receiving a LACONIC RESPONSE and NO APOLOGY for not honoring the commitments displayed! I do not recommend this provider who, moreover, offers the HIGHEST PRICES identified in the consumer airbrushing sector. PS: I am forced to give one star, reluctantly!

no response to emails

It's the wrong parts and I'm waiting for the return number and the refund.

a missing in my order, report to their store no response, not serious ...

I have not received my order

Fast and efficient shipping. However, one of the products did not correspond to the description on the site. I contacted the company by email to ask for a solution. I was told to contact them by phone. I was never able to reach them during their opening hours. As a result, I currently have no viable solution for the product I ordered and have not received.

Package received but 3 "Cleaner" bottles leaking. Shock on shipping carton: is this the cause? Please reinforce your parcels and make sure that the bottles are closed. Best regards.

Wouldn't use this Company again, goods not received, money taken from Bank Account & unable to contact the Seller. I placed my order on the 1st December and still have not received my goods. I tried to send an email using the address in the 'Contact Us' page & I received a delivery failure message saying that the email address does not exist. I spent over £200 and this money has been deducted from my Bank Account but I have received nothing

Error in my order, wrong paint sent.

See my e-mail to Aérographe Discount dated December 6, 2024, the elements of which relating to the "merchant" are reproduced below "Hello, I would like to inform you of my dissatisfaction with the processing of my order for the pack consisting of the Harder Steenbeck Evolution 2024 12131/35 airbrush and the RM3500 compressor. I would like to remind you that this order was paid for in cash at the price indicated on your site. As it stands, I have the following complaints: 1- Inconsistent order tracking For more than a week, the order appears on the Aérographe Discount site as "shipped" and pending at the supplier's on the Colissimo site. 2- Packaging The packaging is presented broken at the collection point. The overall packaging is notably insufficient to contain a compressor weighing 5.5kg, and the three balls of paper inserted to wedge the boxes in place do little to change this. the low cost of delivery proposed by AD cannot be held as the cause of this incident and its imputation to the customer. AD, as a professional, has an obligation to advise in this type of transaction. Your site explicitly states that AD is organized so that this sort of thing does not happen 3- Unpacking, the airbrush The airbrush box is poorly closed, the latches not being engaged and it is therefore only held by the HS cardboard box. The airbrush was most likely opened and not properly closed before shipment. There is no (further) description of the contents of the case, which prevents the customer from checking that the kit is complete, just a box with a QRcode linking to a video on the H&S website. The compressor The compressor box bears a perforation on its back. This impact is not visible on the packing carton, which is intact in line with the compressor box The box has been opened, the opening flap having been damaged (a package can be opened without damaging the flap) One might think that the compressor was shocked before shipping, opened for a cursory check, but shipped anyway... All these elements were the subject of a complaint e-mail sent to AD on December 6, which has remained unanswered at the time of writing.

parcel received promptly, however the airbrush in the box was not properly engaged in the foams, it was wandering around inside the case (during transport...), I have no idea if it suffered from this treatment (airbrush micron takumi iwata). the cleaning kit (iwata) was unusable because one of the products had visibly leaked and corroded all the steel parts, the cleaning rods were completely soiled. I don't think I'll be ordering again in view of this mishap.

I thought I'd have a nice box to put the aero in, but I didn't! The photo is not at all representative of what I received.

Delivery problem, why pay for fast delivery and get it in no time?

Order delivered to another UPS relay point than the one initially chosen (Sceaux instead of Fontenay) and a detour via Bagneux! UPS is not reliable.

I forgot to include a product in my order and was given a credit note for an item I already owned when I received my parcel. Surprisingly, it was the least expensive item! So unsatisfied with my first order.

I ordered 5 cans of paint and they sent me 4, I have emailed them twice and have had no response.

Unfortunately, I ordered 4 items in 3. times in less than an hour and left 2 messages asking them to send me all 3 orders in 1 shipment and refund the other 2. No answer nor discount/refund. Too bad...

i'm waiting for the complete invoice with the aerograph prince august and the compressor MLD RM2600 THANK YOU FOR SENDING IT TO ME BY RETURN E-MAIL

Dissatisfied, the material received is unusable and despite having written by mail, I have had no response.

To tell the truth, I have mixed feelings about it. Fast delivery, well packaged, in short perfect..... but I was missing a painting and I had another one in duplicate. Probably a human error, so it wasn't too serious, but I didn't get the full order I'd expected, so I couldn't put 5 stars on it.

Unit received incomplete. Reported the same day. To date, still not resolved.

You'd expect the quality and capacity of individual Vallejo jars, and that's not the case.

The relay initially chosen was changed at the initiative of UBS to a more distant relay where it is almost impossible to park and parking is charged. On my first visit, the relay was closed from 2pm to 4:30pm, so I was not informed of this and had to make a second trip.

Error on an article, I called and I'm still waiting for the product I ordered.