Customer reviews of AirbrushDiscount

item arrived at destination partially empty, it lost its contents in the box probably because it was not closed properly or damaged at the cap.

UPS not serious. Package not delivered to the designated pickup point.

Fast, careful service, I recommend Aérographe, discount

Package not received and fanciful responses when calling

Very good just too much dust stuck on the film

Products conform to the order. Fast delivery but not to the chosen location!!

EVERYTHING WENT VERY WELL. EXCEPT THAT IN THE ORDER PLACED, AN ACCESSORY WAS MISSING, I CONTACTED THE STORE. THEY WERE VERY PROFESSIONAL. THANK YOU AGAIN.

Always neat orders and sent quickly. Too bad only UPS is offered for shipping, not always efficient in the countryside (three days late this time).

Good product, but deplorable delivery.

Vallejo white paint replaced by old white. And Vallejo red paint replaced by a much cheaper "Prince August" without any consultation or compensation. So I am being sold paint at twice the price and this sub-brand is terrible, which is why I hadn't chosen it.

After 2 complaints, I still do not have the ordered items.

Fast delivery and package in very good condition.

Excellent

A stockout of a product was not reported to me before sending my refund before receipt, just disappointed not to have known before, I might have replaced the product.

Fast delivery, unfortunately the wrong item, but it might have been my fault.

I had requested a tax exemption because in Switzerland, which was not done, and therefore I had to pay the French VAT of 20% + the Swiss VAT of 8.2% plus processing fees !!!!!!

Great material

Hello, what order?

Fast delivery, products particularly satisfying and exactly meeting my wishes!

The product I ordered was out of stock at the time of delivery but not at the time of ordering; I have doubts about the inventory management.

So I only give 3 stars because the delivery (promised in 48h) was a real disaster (first order for me). Why use UPS even nowadays? More than a week of waiting, without any real information about what was happening. The package stayed 6 days 20 km from my home. I placed another order since then, we'll see how long it takes this time. For the price, it was more expensive than on another competing site but since a fast delivery was promised, I preferred to pay a little more... I regret it now because the promise was not kept.

It is easy to handle.

the delivery was correct and fast. although, i missed a ups tracking code, to be informed when the parcel arrives in the pick up store. i asked 2 times for it, but anyhow did not get any answer from airbrush discount. i drove to the pick up store by myself and they told me the parcel is already days there and would have been even returned the next day.

Delivery is not great, few options for pickup points, As for the ordered product, I do not recommend it. Not very effective against acrylic inks, doesn't clean much, it just lubricates. Nothing to do with the one I usually use.

UPS problem

Excellent service

Having already placed a number of orders and despite forgetting to ship 2 out of 17 references paid for (Vallejo paints), the team finally sent me the missing refs (good response from after-sales service) after a few technical hiccups that were quickly corrected. I'd like to thank the team for their responsiveness. I recommend this site

Ras

a little getting used to is necessary The material is what I expected

Product already ordered several times . The bottom size and the top size are much cheaper than the size I ordered ....product fine line fbs red ....

very fast delivery

Good transaction Just the delivery man who took the right to deliver to my neighbor without my authorization... delivery date not respected

Perfect!!!

A disappointing experience, For a first order, I am surprised and disappointed by the lack of follow-up. I ordered an airbrush on January 20, with delivery scheduled for January 23. However, on January 27, still nothing. After a first contact with customer service, I was informed that my package would ship on the 28th. On February 3, there was still no trace of my order. After several calls, I was told that my package had been lost. A new one was supposedly reserved for me and was supposed to ship express on Monday the 10th. However, on February 12, having received no tracking number, I called again: I was told that my new package still hadn't been shipped. It was only on February 13 that I finally received my airbrush, more than three weeks after my order. No commercial gesture to compensate for this delay that impacted my work. It's a shame, because the product itself meets my expectations.

Although ALL the items in my order were marked as "available", my order took 18 DAYS to arrive! (the site states "Same day shipping for orders placed before 9 AM. Enjoy real stock that is constantly updated on the website."). Aérographe Discount did not inform me of the problem and I had to contact their support twice, each time receiving a LACONIC RESPONSE and NO APOLOGY for not honoring the commitments displayed! I do not recommend this provider who, moreover, offers the HIGHEST PRICES identified in the consumer airbrushing sector. PS: I am forced to give one star, reluctantly!

wrong engraving dimensions, tiny result!!!

My first parcel was received fairly quickly, and the packaging was in order.

well-packaged parcel and fast delivery

Perfect. Only the delivery was not made at home.

Missing paper instructions with exploded view of airbrush parts