Customer reviews of AirbrushDiscount

Product not used yet, but at first glance it looks good!

Fast delivery, but a little bubble wrap wouldn't have gone amiss. Thinner bottle slightly unscrewed, resulting in leakage and soaked cardboard.

It's the wrong parts and I'm waiting for the return number and the refund.

Ok

Parcel sent very quickly & item very well protected. Responsive after-sales service in my case. Unfortunately there was a... "hiccup" in the process, a return and a fairly FAST refund were requested. The error is human, I will try a second time but not immediately. *General tip: Always use PayPal for all internet purchases!

Order incomplete, but missing part number returned promptly. Thank you very much!

Perfect

After some worries about the disappearance of two elements of my order, perhaps at chronopost, Nicolas did everything necessary for me to be delivered, for which I thank him and will use their service again.

Paints as requested, too bad the Colissimo shipment took a long time (almost 3 weeks even though the products are from France).

Perfect, meets my expectations, quality delivery in a relay point.

Wide choice and lots of availability. Too bad prices are a bit higher than the competition.

Wouldn't use this Company again, goods not received, money taken from Bank Account & unable to contact the Seller. I placed my order on the 1st December and still have not received my goods. I tried to send an email using the address in the 'Contact Us' page & I received a delivery failure message saying that the email address does not exist. I spent over £200 and this money has been deducted from my Bank Account but I have received nothing

Error in my order, wrong paint sent.

See my e-mail to Aérographe Discount dated December 6, 2024, the elements of which relating to the "merchant" are reproduced below "Hello, I would like to inform you of my dissatisfaction with the processing of my order for the pack consisting of the Harder Steenbeck Evolution 2024 12131/35 airbrush and the RM3500 compressor. I would like to remind you that this order was paid for in cash at the price indicated on your site. As it stands, I have the following complaints: 1- Inconsistent order tracking For more than a week, the order appears on the Aérographe Discount site as "shipped" and pending at the supplier's on the Colissimo site. 2- Packaging The packaging is presented broken at the collection point. The overall packaging is notably insufficient to contain a compressor weighing 5.5kg, and the three balls of paper inserted to wedge the boxes in place do little to change this. the low cost of delivery proposed by AD cannot be held as the cause of this incident and its imputation to the customer. AD, as a professional, has an obligation to advise in this type of transaction. Your site explicitly states that AD is organized so that this sort of thing does not happen 3- Unpacking, the airbrush The airbrush box is poorly closed, the latches not being engaged and it is therefore only held by the HS cardboard box. The airbrush was most likely opened and not properly closed before shipment. There is no (further) description of the contents of the case, which prevents the customer from checking that the kit is complete, just a box with a QRcode linking to a video on the H&S website. The compressor The compressor box bears a perforation on its back. This impact is not visible on the packing carton, which is intact in line with the compressor box The box has been opened, the opening flap having been damaged (a package can be opened without damaging the flap) One might think that the compressor was shocked before shipping, opened for a cursory check, but shipped anyway... All these elements were the subject of a complaint e-mail sent to AD on December 6, which has remained unanswered at the time of writing.

parcel received promptly, however the airbrush in the box was not properly engaged in the foams, it was wandering around inside the case (during transport...), I have no idea if it suffered from this treatment (airbrush micron takumi iwata). the cleaning kit (iwata) was unusable because one of the products had visibly leaked and corroded all the steel parts, the cleaning rods were completely soiled. I don't think I'll be ordering again in view of this mishap.

Only 4 stars because delivery costs are a bit high.

A small problem with a needle that arrived damaged due to faulty packaging. Fortunately, customer service was responsive and understanding. A new needle was sent back to me immediately. The shipment was fast and the packaging meticulous.

GREAT SERVICE AND PRODUCTS DELIVERED N SHORT TIME

AerographeDiscount, always very professional, fast delivery and quality products. I paid extra for a delivery to my home, I waited all day at home, they did not show up and they delivered to a relay point. There's no point in charging more for a service that isn't provided.

I forgot to include a product in my order and was given a credit note for an item I already owned when I received my parcel. Surprisingly, it was the least expensive item! So unsatisfied with my first order.

Fast and high quality, a real pleasure.

I ordered 5 cans of paint and they sent me 4, I have emailed them twice and have had no response.

CLEAR

Perfect.

Dissatisfied, the material received is unusable and despite having written by mail, I have had no response.

Very good service and delivery too bad the site is not as explanatory ... but very good product

I ordered a blue foam plate as shown in the reference picture. I received a black one that doesn't have the same properties and texture. In short, not adapted to my needs.

The order is perfect, but the delivery is long more than 7jrs in point relay.

Very good site!!!

In fact delivery error but good communication with refund of the articles but I wished a replacement but those which interested me were not available any more.

Too often out of stock or in re-stocking.

Perfect, no problem

The site is fairly easy to navigate, as is the payment method and fast delivery. But the products I'm looking for no longer exist on this site, I'm talking about Createx Auto Air Transparent paints in 120ml (and more). I had bought them from you before. I have to say that I make all my airbrush paints with the four basic paints plus black and white (the latter two to a lesser extent) and a pantone that allows me to create precisely the shades I want. Too bad, I'm going to have to go to the competition, although I'm aware that this is my own fault, as your site covers most users' needs.

top , hyper pro

- The website is clear and comprehensive - the response time via e-mail from customer service seemed a little long to me, but the site has been updated to adapt it to our order (addition of the intra-community VAT number).

Site navigation a little laborious, but lots of references at fair prices.

The photo shows a lot of marbles but I only received 10 so misleading sale shame on you!

I would have liked to have been offered a re-delivery of the faulty products!

Deadlines met Immediate reimbursement of unavailable products Very fair price Just lacked a little fluidity on the site during my visit Very important site because some references are rarely available in store I put 4.5 out of 5

COMPLIANT