Customer reviews of AirbrushDiscount

The site is very well made and you can navigate it very easily. In case of a problem, the customer service responds very quickly. There were 2 paintings missing from my received order, and I was refunded without any problem with TWINT.

Very good site for paints and workstation equipment

I have not received my order. The package was shipped with UPS and delivered to a Vinted pickup point, but when I picked it up (luckily the girls from the store were there), the pickup point turned out to be empty. I have contacted you, but I have not received a response yet, so next week I will file a formal complaint.

good transaction

Fast and careful delivery. Reasonable price. See you soon surely.

Very difficult to have a correspondent on the phone

delivery too slow.

Speed and very well done order. Good follow-up by the company. Great!

Very good phone contact with Nicolas, very good advice. Appreciated commercial gesture.

Super fast, very good order tracking, attentive, however very often out of stock on a lot of items on their site, by the time I placed my order and it was processed, one item was no longer available, quick and professional refund, but it makes ordering on their site complicated, too bad

Very well

On this occasion, the joints that have been sent to me are not the ones I requested and there are problems with the transport.

I have never received my order, I contacted UPS and Aerographe Discount and I have never received a response.

Awful staff, ignoring the customer, terrible experience

In principle good, delivery just took a very long time.

Hello Madam, Sir! I have received my H&S airbrush. Unfortunately, I haven't had the time to try it yet... Best regards, Alain

Defective product

Super honestly one of the best machines I have bought. The only small issue is the suction cups, there is one that does not "suction", but there are no replacements.

In line with my expectations

Fast service

Received ok

Everything is great

I ordered 3 items and paid for them but I only received 2 because one was not available. A credit note has been opened for the value of the goods, but I currently do not need another material. I hope the credit does not expire.

Be careful with the brushes, we need to ensure that their protection is well secured, otherwise the bristles get damaged even before starting to paint.

I was well served, but I didn't know there was a customs tax to pay on top.

Was delivered quickly top

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Ras

The ordered items should be compatible with my airbrush according to the website. Unfortunately, they are not. Not reachable by phone. The first email went unanswered, the second was answered and contained a standard text, the third went unanswered. Now I have parts worth ~ 80 euros that I can't use.

I ordered a Harder & Steenbeck Evolution CR Plus Solo (version without 0.45 mm nozzle) on the Aerographe Discount website. Logically, this model is supposed to be sold new, in a sealed blister, with the corresponding label clearly indicating "Evolution CR Plus Solo." Upon receiving the package, the first surprise: the blister was already removed. Used product sold as new? Impossible to know, since nothing guarantees that it hasn't already been opened or handled. Second surprise: the label on the box does not mention "Evolution CR Plus Solo" but "Evolution CR Plus 2in1." In other words, the product received does not match the one ordered. I then call customer service to report the problem. And there, the experience becomes even more concerning. The manager explains to me that he does not have stock in the CR Plus Solo version. His "solution"? Open boxes of CR Plus 2in1, remove the nozzle and the 0.45 mm needle, and then resell the airbrush as a new Solo. I'm sorry, but an opened product is no longer a new product. Nothing proves to me that it is not a customer return already used. When you pay for new, you expect to receive a sealed, intact product, without prior intervention. And the only semblance of a solution proposed to receive a truly NEW product? Wait several weeks for a possible restock. Instead of admitting that his practice may legitimately raise questions, the manager adopts a contemptuous and arrogant posture. My request — which is simple and perfectly legitimate: to receive a new, unopened product — is turned into mockery. I am made to look like someone excessive because I simply demand what I paid for. I quote: "You are not going to stuff my head for a piece of plastic." This is the level of consideration given to customers. Rather than seeking a solution, I was treated to 15 minutes of self-promotion about the history of his company — as if that justified everything — while my problem remained completely ignored. Impossible to calmly express my point of view: he interrupts, monopolizes the conversation, and rolls out his speech without the slightest listening. Condescending tone, borderline aggressive attitude, no questioning, no willingness to calm things down. In short: you are not a customer, you are a nuisance as soon as you dare to claim what is owed to you. In a constructive approach, I simply advised him to specify on the product sheet that the CR Plus Solo is opened and modified before shipping, in order to avoid this kind of inconvenience. This seems to me to be important information for the customer experience. Apparently, this advice was of very little interest to him. In summary: Product not conforming to the order + opened product sold as new + contemptuous customer service. I simply asked to receive the exact product I ordered, in the stated condition: new and sealed. Avoid if you expect professionalism, transparency, and respect for the customer.

Deliveries are sometimes a bit late but it's UPS's fault, but otherwise I haven't encountered any problems.

My product got damaged and no reaction to emails

Super

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Good delivery of the product, but one part is missing. Indicated it via the message service of the order, but received no response. Everything else is fine.

Meets my expectations. Very fast delivery

melts the plastic

Satisfied with the purchase and the fast delivery, however a downside: the airbrush was not delivered in its original packaging which causes confusion about the product's contents.

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I don't give 5 because of the slightly high price, but everything else is impeccable.