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E
Rating: 3 out of 5
I received 2 different items when they should have been the same, but I will contact customer service for an explanation and a solution.
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Customer reviews of AirbrushDiscount
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 5 824 published reviews
Summary of reviews
AirbrushDiscount delivers fast delivery and well-packaged shipments, with customers repeatedly noting quick shipping times and careful handling of orders. The product range is highlighted by a very large catalog, availability of many paints and accessories, and items arriving as described or meeting exact needs, including panels and airbrush-related supplies. Customer service is described as serious and responsive, with smooth exchanges, prompt refunds for missing items, and helpful communication that facilitates transactions. Overall, customers praise reliable ordering, competitive pricing, and repeat-ready service, with many expressing willingness to order again and recommend the store.
3 star reviews
Reset filtersO
Rating: 3 out of 5
I have received my order, but two paintings that I had ordered were missing. I was refunded for the missing items.
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T
Rating: 3 out of 5
The order was uncomplicated and arrived quickly, that was the positive. The negative, however, was that a wrong item was packed in my order, the communication is catastrophic as I received no response! The provided email address is invalid (noreply...) I am still waiting for the reshipment since the headquarters of AirbrushDiscount is in France! The team should work on communication with a valid email address and the form should not simply be ignored by them!!!
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F
Rating: 3 out of 5
There is nothing to say about the products and the speed of delivery. However, I left a message on my order that was completely ignored. (partly my fault). On the other hand, when using .ch addresses, we do not expect to have to pay customs fees... with that it becomes less of a discount.
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M
Rating: 3 out of 5
Of the three brushes ordered, one is completely unusable....
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M
Rating: 3 out of 5
Fast shipping and the prices are good, unfortunately they made a mistake with one paint, after an exchange with customer service they told me to keep the wrong paint sent, they were supposed to send me the correct product but to this day I still haven't received anything a month after the order, too bad.
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F
Rating: 3 out of 5
Material received on time. Perfect
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C
Rating: 3 out of 5
Super service, too bad about the UPS delivery fees.
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J
Rating: 3 out of 5
high shipping costs
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P
Rating: 3 out of 5
I received the package well but I would have liked to have clearer tracking.
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G
Rating: 3 out of 5
I still doubt the effectiveness of the product....
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E
Rating: 3 out of 5
Well-made site, attractive prices, fast shipping. Returns at the buyer's expense, rather meh. It's not Amazon either.
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P
Rating: 3 out of 5
Perfectly delivered as described without damage. Wrapped in well-protected packaging
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P
Rating: 3 out of 5
Good
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M
Rating: 3 out of 5
Fast delivery, unfortunately the wrong item, but it might have been my fault.
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P
Rating: 3 out of 5
The product I ordered was out of stock at the time of delivery but not at the time of ordering; I have doubts about the inventory management.
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E
Rating: 3 out of 5
So I only give 3 stars because the delivery (promised in 48h) was a real disaster (first order for me). Why use UPS even nowadays? More than a week of waiting, without any real information about what was happening. The package stayed 6 days 20 km from my home. I placed another order since then, we'll see how long it takes this time. For the price, it was more expensive than on another competing site but since a fast delivery was promised, I preferred to pay a little more... I regret it now because the promise was not kept.
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L
Rating: 3 out of 5
It is easy to handle.
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J
Rating: 3 out of 5
Delivery is not great, few options for pickup points, As for the ordered product, I do not recommend it. Not very effective against acrylic inks, doesn't clean much, it just lubricates. Nothing to do with the one I usually use.
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C
Rating: 3 out of 5
Having already placed a number of orders and despite forgetting to ship 2 out of 17 references paid for (Vallejo paints), the team finally sent me the missing refs (good response from after-sales service) after a few technical hiccups that were quickly corrected. I'd like to thank the team for their responsiveness. I recommend this site
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S
Rating: 3 out of 5
Product already ordered several times . The bottom size and the top size are much cheaper than the size I ordered ....product fine line fbs red ....
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G
Rating: 3 out of 5
wrong engraving dimensions, tiny result!!!
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S
Rating: 3 out of 5
Parcel sent very quickly & item very well protected. Responsive after-sales service in my case. Unfortunately there was a... "hiccup" in the process, a return and a fairly FAST refund were requested. The error is human, I will try a second time but not immediately. *General tip: Always use PayPal for all internet purchases!
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M
Rating: 3 out of 5
AerographeDiscount, always very professional, fast delivery and quality products. I paid extra for a delivery to my home, I waited all day at home, they did not show up and they delivered to a relay point. There's no point in charging more for a service that isn't provided.
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D
Rating: 3 out of 5
Very good service and delivery too bad the site is not as explanatory ... but very good product
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N
Rating: 3 out of 5
I ordered a blue foam plate as shown in the reference picture. I received a black one that doesn't have the same properties and texture. In short, not adapted to my needs.
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J
Rating: 3 out of 5
In fact delivery error but good communication with refund of the articles but I wished a replacement but those which interested me were not available any more.
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R
Rating: 3 out of 5
The site is fairly easy to navigate, as is the payment method and fast delivery. But the products I'm looking for no longer exist on this site, I'm talking about Createx Auto Air Transparent paints in 120ml (and more). I had bought them from you before. I have to say that I make all my airbrush paints with the four basic paints plus black and white (the latter two to a lesser extent) and a pantone that allows me to create precisely the shades I want. Too bad, I'm going to have to go to the competition, although I'm aware that this is my own fault, as your site covers most users' needs.
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E
Rating: 3 out of 5
I would have liked to have been offered a re-delivery of the faulty products!
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O
Rating: 3 out of 5
The site is not easy to use, especially the search engine and the possible options. Even when I had the exact reference of the product I was looking for, it didn't appear in the results.
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J
Rating: 3 out of 5
Delays too long
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D
Rating: 3 out of 5
I had a problem taking into account the means of delivery; the application refused to take into account a relay parcel.
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A
Rating: 3 out of 5
Delivery in 1 week, delivered badly wedged so 1 book damaged
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D
Rating: 3 out of 5
Thank you very much. Ordered before 9am on Friday morning and left on Monday evening with delivery taking around 5 days for two small items.
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M
Rating: 3 out of 5
10 days to receive an envelope of seals. Hence 3 stars
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L
Rating: 3 out of 5
Unfortunately high delivery charges, my order split in two and a product spilled in its container.
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P
Rating: 3 out of 5
Very expensive for what you get.
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E
Rating: 3 out of 5
sloppy packaging
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W
Rating: 3 out of 5
Lack of precision on a number of points, in particular the need to consult other sources to ensure that the proposed parts actually correspond to the tool to which they are to be fitted. The delivery method is also unclear.
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W
Rating: 3 out of 5
The delivery service is lamentable and above all the delivery method is not clearly explained, I paid for a service that was not returned to me "home delivery" the parcel was delivered nearly a week after its first presentation 2km from my home, it's taking the piss out of the customer.
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