English 
M
Rating: 3 out of 5
Good
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Customer reviews of Alépoc
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 422 published reviews
Summary of reviews
Alépoc consistently delivers fast and reliable service with timely delivery and well-packaged shipments that arrive ahead of schedule. Customers highlight accurate product conformance to descriptions and photos, along with helpful, professional, and responsive support that promptly addresses inquiries. The store maintains smooth transactions across many orders, with fast shipping, efficient service, and positive overall satisfaction including good value for money and repeated purchases. Overall, customers praise the dependable delivery, clear product alignment with expectations, and attentive customer care.
Reviews 1, 2 and 3 stars
Reset filtersJ
Rating: 3 out of 5
Fast delivery but average hubcap screws.
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F
Rating: 3 out of 5
Good
For the site, very fast shipping from Alepoc.
Delivery not compliant due to Chronopost, delivery 2 days later despite a higher transport cost to ensure I received the order, the post did not do its job once again
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For the site, very fast shipping from Alepoc.
Delivery not compliant due to Chronopost, delivery 2 days later despite a higher transport cost to ensure I received the order, the post did not do its job once again
M
Rating: 2 out of 5
The carburetor gaskets are of poor quality, the idle jet is not the right one I put the old one back, the air filter is too big it does not fit in the compartment, never again
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Response from Alépoc
Hello, Thank you for sharing the issues encountered and we apologize in advance for the inconvenience caused. Following your exchange with our store manager on May 28, the situation has been clarified, particularly by assisting you on technical points. For faster and personalized assistance, do not hesitate to contact us directly at 09.72.25.90.42 or by email at [email protected].
J
Rating: 3 out of 5
To see
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O
Rating: 2 out of 5
Not enough information on the site regarding the parts and particularly the dimensions. Result: incompatible parts
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C
Rating: 3 out of 5
Connecting rod bearing not compliant with the order. Otherwise, the order arrived quickly. Thank you
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J
Rating: 2 out of 5
the photo does not match the delivered part
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F
Rating: 1 out of 5
I paid for a Chronopost, 1 week later the package still hasn't arrived. Alepoc offered me no solution other than to wait, I hope I will be refunded for the shipping costs.
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Response from Alépoc
Hello, Thank you for informing us about the delivery issues you encountered. We are currently in a process of improving our logistics and this situation is far from our usual quality handling. The Alepoc team is committed to addressing your situation as quickly as possible.
A
Rating: 1 out of 5
This is not the right one,
Not the right diameter!
The hose received is a larger diameter
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Not the right diameter!
The hose received is a larger diameter
Response from Alépoc
Hello, Thank you for pointing out this apparently human error. We are doing everything possible to satisfy you as soon as possible. The Alépoc team
A
Rating: 3 out of 5
The package poorly packed
Torn carton
Fortunately
My order is inside
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Torn carton
Fortunately
My order is inside
A
Rating: 1 out of 5
I did not receive my order.
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A
Rating: 2 out of 5
Serious site in the sense that they send the product on time, however receiving a product paid for on the site for 25 euros and receiving it with a price sticker of 15.90 euros on it is beyond comprehension. The expressed reason: inflation... so 65% inflation is taking the customer for a fool. I question the aging of the product. For my part, this is not professional.
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A
Rating: 3 out of 5
Prices are a bit high but the shipping service is fast
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A
Rating: 1 out of 5
I still haven't received my package.
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Response from Alépoc
Hello, We have contacted Chronopost and will get back to you as soon as we have more information from them. Please excuse us for the inconvenience caused. Best regards, Alépoc
A
Rating: 3 out of 5
Not very good
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Response from Alépoc
Hello, In a constant effort to improve our services, could you please specify the elements to review by email?
A
Rating: 1 out of 5
Hello. I received my order on time... However, the priming lever does not work... It is soft and has no action. I bought it for this function because after several days without starting, it is necessary to prime before starting my old Peugeot 404 from 1970... Tell me what to do? Best regards, Stéphane
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A
Rating: 3 out of 5
One of my two ordered parts has a defect. I can prove it with a photo if needed.
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Response from Alépoc
Hello, Thank you for this feedback regarding your part. Please contact us as soon as possible at 09 72 25 90 42 to resolve this situation.
A
Rating: 3 out of 5
Fast delivery and tracking communication.. Part compliant and of good quality But found much cheaper at Series 4 a bit late (10.46 instead of 19,? !!!!!!)
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A
Rating: 3 out of 5
It can go!
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A
Rating: 2 out of 5
PACKAGE FROM 06/23/2023 NOT RECEIVED.
I SENT 3 MESSAGES NO RESPONSE?
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I SENT 3 MESSAGES NO RESPONSE?
Response from Alépoc
Hello, We have taken your rating into account and in a constant effort to improve we wanted to inform you that the team is confused for the inconvenience caused due to a computer issue, now resolved. We wish you great outings in the classic #4CV and hope that your next visit will bring you full satisfaction. The Alépoc team
A
Rating: 3 out of 5
Order, fast shipping, receipt OK....... too bad your website is '' a bit slow to respond '' when used for searching and ordering..... Needs improvement!!!
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A
Rating: 1 out of 5
I want to return my product but the site is not working and apparently the customer service doesn't seem to read its emails...
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Response from Alépoc
Hello, We have not received any email or request from your email address, Please contact our service by email: [email protected], or by phone: 0972259042 Best regards Alépoc
A
Rating: 3 out of 5
Not suitable for my vehicle
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A
Rating: 1 out of 5
I did not receive the parts that fit this Fujifilm vehicle egg of 86 2.72 l horses a bit disappointed.
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Response from Alépoc
Hello, I did not understand your message, can you contact us at 09 72 25 90 42 for more information? Best regards Alépoc
A
Rating: 3 out of 5
Unfortunately, coils that did not work. When requesting a return, had to pay fees before being refunded.
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A
Rating: 1 out of 5
The radiator cap supposedly for R4 has no sealing, the coolant leaks out of the new cap, I strongly advise against it.
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A
Rating: 3 out of 5
Unfortunately, the platinum screws and the air filter did not match my search. However, the service was relatively good: - quick response (but not able to answer me - non-technical communication service) - very fast shipping (but the box received was exploded, surely due to the delivery person and not Alepoc but it's important to mention) I still really recommend this site if you are sure of the exact reference of the parts!
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A
Rating: 1 out of 5
For the order, I couldn't place it myself, I don't have a mobile phone and with other sites, I receive authentication by email, it was another person who had to do it for me, so not practical at all
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A
Rating: 3 out of 5
Hello, I ordered cardboard gaskets. I expected them to be better protected for transport, between 2 sheets of cardboard for example.
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A
Rating: 3 out of 5
Actually, I ordered a complete gasket set for Peugeot 404. In the photo of the item everything was there, but in the pouch I received, at least two gaskets were missing, notably the distribution cover gasket. I informed customer service via messaging. I am waiting to see their response.
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A
Rating: 2 out of 5
I am not happy with the delivery of my 2 oil cans! Dented cans to this extent, it takes effort especially since they were sent dented, the packaging is intact!
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A
Rating: 2 out of 5
Quite disappointed, 1/3 aligns, yet I did not make a mistake with the carburetor.. but the parts were of good quality nonetheless..
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Response from Alépoc
Hello, What are the parts of the Solex 32 BIS kit that did not fit your carburetor? Best regards, The Alépoc team
A
Rating: 3 out of 5
Good site for buying parts but with delivery times quite long.
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A
Rating: 3 out of 5
Received quickly, shipping cost too high for a Colissimo of 0.06 Kg (6g) it could have been sent in a more economical and equally reliable tracked letter!
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A
Rating: 1 out of 5
No comment
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Response from Alépoc
The customer wishes to modify the review
A
Rating: 3 out of 5
seller nothing to say but he should change delivery service. delivery too long, they couldn't find my address and I had to call them.
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A
Rating: 2 out of 5
I ordered gaskets that are ultimately not available ...
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Response from Alépoc
Hello Mr. Yoan J.
First of all, we would like to thank you for taking some of your time to write us your review and your experience on our online store.
In an effort to improve our service, we would like to know which gaskets you are referring to?
You can also contact us at [email protected], or by phone: 0972259042
Have a great day and we look forward to seeing you again in our store.
The Alépoc team.
Best regards,
First of all, we would like to thank you for taking some of your time to write us your review and your experience on our online store.
In an effort to improve our service, we would like to know which gaskets you are referring to?
You can also contact us at [email protected], or by phone: 0972259042
Have a great day and we look forward to seeing you again in our store.
The Alépoc team.
Best regards,