Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I have not received or generated the invoice, even after requesting it by email I do not get a response
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Response from Alkanatur
Dear Carolina,
We sincerely regret that you have not received your invoice and understand how frustrating this situation can be. We would appreciate it if you could contact us directly so we can resolve this issue as soon as possible.
We are at your disposal to assist you.
Sincerely,
The Alkanatur team
M
Marián P.
Rating: 1 out of 5
following a purchase from 08/09/2026
I placed the order 3 weeks ago and I still haven't received it and you are not responding to my emails or anything.
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Response from Alkanatur
Good morning:
We apologize for the inconvenience caused.
We have reviewed our records and we do not have any record of having received any email from you in our Customer Service department, you need to write to the email: [email protected]
Please, we would appreciate it if you could resend your inquiry to this same email, so that we can review the status of the shipment and manage the issue.
As soon as we receive it, we will be able to check what has happened and assist you with your order.
Best regards,
Alkanatur Team
A
Alejandra B.
Rating: 1 out of 5
following a purchase from 09/09/2026
I cannot give an opinion because I still haven't received the package
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Response from Alkanatur
Dear Alejandra,
We sincerely regret that you have not yet received your package and we understand your disappointment. Please contact us privately so we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
J
Jose P.
Rating: 1 out of 5
following a purchase from 28/08/2026
I have not received the order and still have no news about it
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Response from Alkanatur
We are very sorry about what happened with your order. Please contact our Customer Service team by writing to [email protected] so they can check the status of the shipment and help you resolve the issue.
Best regards.
M
Margarita J.
Rating: 1 out of 5
following a purchase from 27/08/2026
After 6 years using the plastic jug, a week ago I received the glass one and the handle has already broken...
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Response from Alkanatur
We are very sorry about what happened with the jug's handle. Please contact our Customer Service team by writing to [email protected] and tell them what happened.
If it is a manufacturing problem, my colleagues will be able to review the case and manage the issue with you.
Best regards.
E
Elisabet S.
Rating: 1 out of 5
following a purchase from 02/09/2026
I did not receive the package, and someone signed and put a DNI, you go figure out if it was made up to say that it was delivered to me and I don't have it.
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Response from Alkanatur
We are very sorry about what happened with your order. At the time, we requested that you provide us with a copy of the document and the necessary data so that the delivery company could carry out the corresponding checks, but we did not receive a response from you again.
You can check your inbox, as our last email was sent on September 9th. If you still need help with the incident, you can reply to that same email so that we can continue with the management.
Best regards.
I
Irma R.
Rating: 1 out of 5
following a purchase from 30/08/2026
I placed an order and have not yet received the merchandise
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Response from Alkanatur
Dear Irma,
We sincerely regret that your order has not arrived on time and understand your disappointment. We invite you to contact us directly to resolve this inconvenience in the best possible way.
We appreciate your understanding.
Sincerely,
The Alkanatur team
F
Felix C.
Rating: 1 out of 5
following a purchase from 03/09/2026
Having ordered your products online, they have been sent through Correos, more than a week has passed and I still do not have them, it is undeniable that you are doing well if you do not change the distribution company or I will be forced to buy other products from other companies in the sector
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Response from Alkanatur
Dear Félix,
We regret that your experience with the delivery of our products has not been satisfactory. We appreciate your comment and take your concern about the distribution service into account.
We invite you to contact us privately so that we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
I
Izaskun F.
Rating: 1 out of 5
following a purchase from 31/08/2026
I placed an order on 31/08 and still haven't received it. My account indicates that it has been delivered. Thank goodness it's only 168.79€... Not recommended to buy, very little seriousness
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Response from Alkanatur
Dear Izaskun,
We sincerely regret the confusion and disappointment you have experienced with your order. We understand how important it is for you to receive your purchase on time and would like to resolve this situation. Please contact us directly so we can assist you in the best possible way.
Sincerely,
The Alkanatur team
D
David E.
Rating: 1 out of 5
following a purchase from 31/08/2026
Incompetent
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Response from Alkanatur
Dear David,
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and would like to better understand your situation to assist you appropriately. We invite you to contact us directly to resolve any issues you may have had.
Sincerely,
The Alkanatur team
F
Francisca L.
Rating: 1 out of 5
following a purchase from 31/08/2026
I received the order today and still need to try it, but I was disappointed by one thing. I placed the order and after almost two weeks I hadn't received it, not even a message that it was on its way, so I wrote to customer service asking where the order was and they kept giving me the runaround in several emails until in the third one they finally replied saying that they had processed it that day. So, if I hadn't written asking, I might still not have received it. I don't know, I didn't expect this level of service. I hope the product is worth it because I lost the desire to buy again.
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Response from Alkanatur
Dear Francisca,
We sincerely regret the experience you had with the delivery of your order and understand your disappointment. We appreciate your comments, as they help us improve our service, and we would like to invite you to contact us privately to resolve any issues you may have had.
We appreciate your understanding and hope to serve you better in the future.
Sincerely,
The Alkanatur team
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Lola M.
Rating: 1 out of 5
following a purchase from 31/08/2026
10 days to receive an order and when I receive it, it is wrong. Impossible to contact by phone
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Response from Alkanatur
Dear Lola,
We sincerely regret the disappointment you felt with your order and the delivery time. We appreciate your comment and invite you to contact us privately to resolve this issue in the best possible way.
Sincerely,
The Alkanatur team
M
Mercedes E.
Rating: 1 out of 5
following a purchase from 31/08/2026
I still haven't received the order
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Response from Alkanatur
Dear Mercedes,
We regret to know that your order has not yet arrived. We understand how frustrating this situation can be and invite you to contact our customer service to help you resolve the problem as soon as possible.
We appreciate your understanding and hope to assist you soon.
Sincerely,
The Alkanatur team
L
Lucía R.
Rating: 1 out of 5
following a purchase from 25/08/2026
I bought a glass jug, despite the high price it does not have a good design and every time you use it, it spills or drips water and is uncomfortable to use, every time you pour water you have to clean what spills or clean the jug so it doesn't leave a mark on the countertop... Not very functional and very expensive
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Response from Alkanatur
Dear Lucia,
We are sorry to hear that the glass jug did not meet your expectations and we appreciate you sharing your experience. Your opinion is very important to us and we would like to help you resolve this issue.
We invite you to contact our customer service so that we can address your situation in the best possible way.
Sincerely,
The Alkanatur team
P
Pilar M.
Rating: 1 out of 5
following a purchase from 31/08/2026
It has been ten days since I placed the order and it has not arrived. The postal service is one of the worst courier companies. They should change their provider.
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Response from Alkanatur
Dear Pilar,
We regret that your order did not arrive in the expected time. We appreciate your understanding and we are here to help you resolve this situation. Please, we invite you to contact us privately so we can provide you with an appropriate solution.
Sincerely,
The Alkanatur team
M
Maria J.
Rating: 1 out of 5
following a purchase from 30/08/2026
I have not received my order yet claiming
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Response from Alkanatur
Dear María,
We sincerely regret that you have not received your order. We appreciate your patience and are here to help you resolve this situation as soon as possible. We invite you to contact our customer service so that we can assist you in a more personalized manner.
Sincerely,
The Alkanatur team
M
Milagros M.
Rating: 1 out of 5
following a purchase from 29/08/2026
The delivery company claims it has been delivered and I do not know if it has been sent or not because I have no email or notice that they have sent it and I have not received it
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Response from Alkanatur
Dear Milagros,
We regret that you have had this experience with the delivery of your order. We appreciate you letting us know and suggest that you contact our customer service so that we can investigate what happened and help you resolve this inconvenience.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
I
Iera A.
Rating: 1 out of 5
following a purchase from 28/08/2026
After 3 months, the glass jug breaks and they offer me a replacement that does not accept discount codes
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Response from Alkanatur
Dear Iera,
We sincerely regret that you have had an unsatisfactory experience with the glass jug. We understand your disappointment and would like to invite you to contact us directly to find a solution that satisfies you.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
D
Deiene L.
Rating: 1 out of 5
following a purchase from 27/08/2026
It seems you forgot that people have to use your products. The jug has little capacity and needs to be refilled 80 times a day. The filter bottle cannot be used; it is impossible to drink
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Response from Alkanatur
Hello Deiene,
We are very sorry that your experience with our products has not been as expected. We appreciate your comments and want to help you find a solution that fits your needs. We invite you to contact us privately so that we can address your case in a more personalized manner.
Sincerely,
The Alkanatur team.
C
Cristina S.
Rating: 1 out of 5
following a purchase from 28/08/2026
The lid arrived defective
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Response from Alkanatur
Dear Cristina,
We sincerely regret that the lid arrived in poor condition and understand your disappointment. We would like to resolve this situation in the best possible way, so we invite you to contact us directly to find a solution.
Sincerely,
The Alkanatur team
M
Magda V.
Rating: 1 out of 5
following a purchase from 26/08/2026
The lid of the jug arrived broken and I am waiting for a solution
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Response from Alkanatur
Dear Magda,
We sincerely regret that the lid of the jug arrived broken and understand your disappointment. We invite you to contact us privately so that we can find a solution that satisfies you.
Sincerely,
The Alkanatur team
A
Anna B.
Rating: 1 out of 5
following a purchase from 26/08/2026
I received a broken part
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Response from Alkanatur
Dear Anna,
We deeply regret that you received a damaged item. We appreciate your feedback and invite you to contact our customer service so we can help you resolve this issue.
We are at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
R
Rosario Maria G.
Rating: 1 out of 5
following a purchase from 22/08/2026
After making a purchase of 3 jars, filters, and two shower filters (a couple of months ago my son also bought them) we have seen on the official page that they have lowered the prices.
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Response from Alkanatur
Dear Rosario María,
We regret that you feel dissatisfied with your shopping experience. We appreciate your feedback and invite you to contact our customer service so we can help you resolve your situation.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
C
Conxita E.
Rating: 1 out of 5
following a purchase from 17/08/2026
I had to go pick them up 36 km from my home.
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Response from Alkanatur
Dear Conxita,
We sincerely regret that you had to travel such a long distance to pick up your order. We appreciate your understanding.
We are at your disposal to assist you.
Sincerely,
The Alkanatur team
S
Sergio D.
Rating: 1 out of 5
following a purchase from 15/08/2026
I received the broken jug and I haven't been able to use it, I am waiting for a response and a solution to the problem
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Response from Alkanatur
Dear Sergio,
We sincerely regret that you received the broken jug and we understand how frustrating this must be for you. We invite you to contact our customer service so that we can resolve this issue as soon as possible.
We appreciate your understanding and are at your disposal to assist you.
Sincerely,
The Alkanatur team
N
Nieves P.
Rating: 1 out of 5
following a purchase from 15/08/2026
I have not received the order, and there has been no tracking from GLS. Therefore, I expect a refund. It has also not been possible to contact you by phone
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Response from Alkanatur
Hello,
We apologize for the inconvenience caused. To manage any issues related to an order, it is necessary for you to contact us by email, as this is the channel specifically enabled to review and follow up on these cases.
Currently, we have three active contact channels, so the phone is not our only means of assistance.
A
Alberto F.
Rating: 1 out of 5
following a purchase from 15/08/2026
I placed the order on August 15 and as of today, it still hasn't arrived. According to the carrier, it will arrive tomorrow. Very bad this time.
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Response from Alkanatur
Dear Alberto,
We sincerely apologize for the inconveniences you have experienced with your order. We appreciate your patience and understanding as we work to resolve this situation. We invite you to contact us directly so we can assist you in a more personalized manner and find the best solution.
Sincerely,
The Alkanatur team
N
Néstor D.
Rating: 1 out of 5
following a purchase from 13/08/2026
I bought the borosilicate glass jug after using the plastic one for a year to switch to glass and I see that the tank where the water goes is plastic again. Plastic that even when washing it by hand with a very soft sponge scratches completely on the first wash. Honestly, I don't understand why it is plastic again when you sell the product for the high-quality glass and then a plastic that scratches with anything. Very disappointed, to be honest.
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Response from Alkanatur
Dear Néstor,
We are sorry to hear that your experience with our borosilicate glass pitcher has not been satisfactory. We appreciate your feedback regarding the plastic deposit and take your opinion into account to improve our products.
We invite you to contact our customer service to help you resolve this issue.
Sincerely,
The Alkanatur team
F
Fernando M.
Rating: 1 out of 5
following a purchase from 12/07/2026
I haven't received the order.
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Response from Alkanatur
Dear Fernando,
We sincerely regret that you have not received your order. We appreciate you informing us, as your satisfaction is very important to us. We invite you to contact our customer service so we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
R
Raquel M.
Rating: 1 out of 5
following a purchase from 07/08/2026
I put the first filter in the jug and the taste of the water is very strange like stagnant tap water. I prepared it as always. I have been a customer for years and this has never happened to me before. I will not be able to buy again due to this bad experience.
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Response from Alkanatur
Dear Raquel,
We deeply regret that your experience with our product was not satisfactory. We appreciate your loyalty as a customer and understand how disappointing this situation can be. Please do not hesitate to contact us privately so we can help you find a solution.
Sincerely,
The Alkanatur team
A
Ana R.
Rating: 1 out of 5
following a purchase from 04/08/2026
It's been almost 2 weeks since I placed the order and I still haven't received it
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Response from Alkanatur
Dear Ana,
We regret that you have not yet received your order and understand how frustrating this can be. We are here to help you and ensure that you receive your product as soon as possible. We invite you to contact us directly so we can resolve this situation.
Sincerely,
The Alkanatur team.
I
Isabel C.
Rating: 1 out of 5
following a purchase from 03/08/2026
The new jug has not pleased me. I haven't returned it because I already had the other one in very bad condition and had to change the filter. I can't put it in the fridge and that has disappointed me a lot and when pouring the water the other jug made a finer stream which made it easier to fill a bottle. Honestly, the new jug looked very good but it has disappointed me. I think these are things to take into account. Thank you
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Response from Alkanatur
Dear Isabel,
We sincerely appreciate your comment and regret that the new jug did not meet your expectations. Your opinion is very valuable to us and we would like to better understand your situation to assist you.
We invite you to contact our customer service to find a solution that satisfies you.
Sincerely,
The Alkanatur team
M
Maria A.
Rating: 1 out of 5
following a purchase from 02/08/2026
Hello, I have not received the Alkanatur jug, the GLS shipping company does not provide an efficient service, they have not answered my calls to ask about my package, I only get a machine, I have called Alkanatur several times to follow up on my order, you have told me that it is already out for delivery but it has not arrived yet, I cannot go out because I am waiting for the package, I request that if it does not arrive tomorrow I will cancel the purchase, I hope you can pressure GLS which provides a deficient service, thank you and regards,
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Response from Alkanatur
Hello Maria,
We regret that you are having this experience with the delivery of your Alkanatur jug. We understand how frustrating it can be not to receive a package on time and we want to help you resolve this inconvenience. We invite you to contact our customer service directly so we can investigate your case and find an appropriate solution.
We appreciate your patience and understanding.
Sincerely,
The Alkanatur team
L
Lorena N.
Rating: 1 out of 5
following a purchase from 30/08/2025
I bought a shower filter, which has an indicator to know when it needs to be changed. After several months it did not indicate anything, it is defective, I contacted customer service and they ignored me... bad service and this specific product is bad.
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Response from Alkanatur
Dear Lorena,
We sincerely regret that your experience with the shower filter was not satisfactory and that you did not receive the attention you expected from our customer service. We value your feedback and would like to resolve this situation in the best possible way. We invite you to contact us directly so we can assist you.
Sincerely,
The Alkanatur team.
M
Maria Antonia M.
Rating: 1 out of 5
following a purchase from 26/07/2026
I bought three filters and the water is still somewhat cloudy after ten days, the tap water comes out colorless. I wash the filter and the jug and it doesn't go away
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Response from Alkanatur
Dear María Antonia,
We regret that your experience with our filters was not satisfactory. We appreciate your comment and would like to help you resolve this inconvenience. We invite you to contact our customer service so we can investigate your situation further.
Sincerely,
The Alkanatur team
S
Sofia P.
Rating: 1 out of 5
following a purchase from 23/07/2026
The filter arrived damaged. I sent you an email but so far I have not received a response.
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Response from Alkanatur
Hello Sofia,
We sincerely regret that you received the filter in poor condition and that you have not received a response to your email. We appreciate your patience and want to resolve this inconvenience as soon as possible; please contact us directly so we can address your situation more efficiently.
Sincerely,
The Alkanatur team
L
Laura I.
Rating: 1 out of 5
following a purchase from 16/07/2026
The water has an unpleasant taste and the jug does not filter 1L, it only filters 700ml.
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Response from Alkanatur
Hello,
As we mentioned previously by email, the filtered water capacity of the jug is 1.2 liters. The 700 ml corresponds to the capacity of the upper tank, which is the water that is introduced in each filtering process.
This information is also indicated in the description and characteristics of the product on our website.
Best regards,
Alkanatur Team
B
Belén P.
Rating: 1 out of 5
following a purchase from 06/06/2026
The water does not work well, the jug leaks from all sides no matter how much I try to see if the lid is improperly placed
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Response from Alkanatur
Dear Belén,
We are sorry that you had this experience with your jug. We invite you to contact our customer service so we can help you resolve this issue. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
L
Lara G.
Rating: 1 out of 5
following a purchase from 18/06/2026
I can't use the jug as soon as I pour in the water. Because it spills from the top without filtering. And it leaks from several places.
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Response from Alkanatur
Dear Lara,
We sincerely regret that you had an unsatisfactory experience with our jug. We appreciate your feedback and invite you to contact us privately so we can help you find a solution.
Sincerely,
The Alkanatur team.
M
Miguel C.
Rating: 1 out of 5
following a purchase from 06/07/2026
The purchasing process is an authentic disaster because the shipping is through Correos. That company never delivers the packages, at least in my area. They make a hang-up call to justify that they have been there, something completely false because I was at home waiting, causing a 24/48 hour shipment to take 1 week. If they continue to work exclusively with Correos, their brand image will be affected. I have completely lost my enthusiasm for the jug. If it is not an absolutely exceptional product, I will return it.
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Response from Alkanatur
Dear Miguel,
We sincerely regret that you had an unsatisfactory experience with the shipping of your order. We value your opinion and invite you to contact us directly so we can resolve this issue and find an appropriate solution. Your satisfaction is important to us.
Sincerely,
The Alkanatur team
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