Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Since July 6th when I placed the order I still have not received it.
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Response from Alkanatur
We are terribly sorry for the delay in your order due to the transportation incident. We have contacted you. Your order will arrive again today by urgent delivery.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 16/07/2022
The jug is very useful and has great capacity.
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Response from Alkanatur
Thank you for your rating! :)
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 15/07/2022
I have been using it for a long time..!!! Everything is very good..!!
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Response from Alkanatur
Thank you very much for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 12/07/2022
Continue researching to improve even more if possible. Any research for health is welcome.
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Response from Alkanatur
Thank you very much for your feedback! We will continue investigating. Regards
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 09/07/2022
Fast and efficient service
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Response from Alkanatur
Thank you for your rating!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 14/07/2022
The order was delivered in less than 24 hours. I am very satisfied with the product. The jug is ergonomic and the water is of good quality and taste. On the other hand, I am very glad that it is a national product
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Response from Alkanatur
Thank you very much for your feedback! We hope you enjoy the product :)
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 07/07/2022
Perfect customer service, fast and effective, thank you for everything!
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Response from Alkanatur
Thank you very much for the rating!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 11/07/2022
The purity of the water and the easy installation
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Response from Alkanatur
Thank you very much for your rating!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 08/07/2022
I really like the product and the after-sales service is excellent. But they should add the instructions again when we buy the filters. I was told they used to do it and since people didn't read them, they stopped doing it since they are on YouTube, but I think it is much faster and more effective to have the instructions in the same box. Thank you very much.
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Response from Alkanatur
Thank you very much for your feedback. We will take the detail into account, although yes, as we mentioned, to avoid waste and as a gesture to the environment, we have stopped adding them in the filter box. If you have any questions, you can always contact us and we will send you information on what is needed to help you with any issue :) . Best regards and thank you again for your purchase.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 06/07/2022
Everything. Glass jug.
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Response from Alkanatur
Thank you for your feedback. We are working on the glass jar project.
C
Comprador Verificado
Rating: 5 out of 5
The security in purchases
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
It arrives quite quickly, very well packaged and with very clear instructions
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Response from Alkanatur
Thank you very much for your comment!
C
Comprador Verificado
Rating: 5 out of 5
It is to order and it arrives immediately. Without any buts.
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Response from Alkanatur
Thank you very much for your rating!
C
Comprador Verificado
Rating: 5 out of 5
Shower filters and jug
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
We have been using it at home for a couple of years, and I feel more at ease drinking the filtered water from the jug than from the tap,
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Response from Alkanatur
Thank you very much for your feedback :) Best regards!
C
Comprador Verificado
Rating: 5 out of 5
In September it will be two years since I acquired my Alkanatur Drop jug, I am very happy with my purchase and the filters, I live in an area of Spain where the water is very hard, when I turn on the tap the smell of chlorine is sometimes very significant, when I filter it through my jug and drink there is no smell and it is excellent water with the assurance that I drink health
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Response from Alkanatur
Thank you very much for your feedback! We are very glad that you are happy with the product. Best regards.
C
Comprador Verificado
Rating: 3 out of 5
The water tastes like tap water, I don't notice the difference after filtering and I expected the bottle that comes in the starter pack to be glass, a bit disappointed to be honest.
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Response from Alkanatur
We are very sorry about your experience. We will contact you to try to provide a solution. Sometimes it is the local water if it has been chlorinated in greater amounts due to some toxic or viral presence. Regarding the bottle, it specifies that it is BPA-free plastic, certified without bisphenol and phthalates.
C
Comprador Verificado
Rating: 5 out of 5
I think it is a great product, comfortable and easy to use. I have already placed four for the family. In the times of computing, software, etc. something should be invented to avoid carrying the times you fill the jug. Aside from that small detail everything is fine.
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C
Comprador Verificado
Rating: 4 out of 5
Fast product delivery. Good product.
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Response from Alkanatur
Thank you very much for your rating!
C
Comprador Verificado
Rating: 5 out of 5
The design of the jug and the taste of the water
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Response from Alkanatur
Thank you for your rating!
C
Comprador Verificado
Rating: 5 out of 5
Very good as always! Thank you
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Response from Alkanatur
Thank you for your comment and for your purchase!
C
Comprador Verificado
Rating: 5 out of 5
Filtered water suits us very well
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Response from Alkanatur
We are very happy! Thank you for the purchase and the rating.
C
Comprador Verificado
Rating: 5 out of 5
I like the design of the jug, it doesn't spill a drop, the water is crystal clear, no strange taste is perceived and the borosilicate bottle has a very suitable size for carrying.
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Response from Alkanatur
Thank you very much for your rating :)
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