Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I love it. How enriching the water is amazing. I recommend it and the shower filter too.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Coral M.
Rating: 5 out of 5
following a purchase from 20/02/2026
Yes, I am satisfied with the purchase, it is a bit expensive but well, it is what it is...
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Josune M.
Rating: 1 out of 5
following a purchase from 17/02/2026
I have not received the order
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Response from Alkanatur
Hello Josune,
We appreciate your comment. We sincerely regret that you have not received your order. We invite you to contact our customer service to resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
J
Juan Ignacio S.
Rating: 5 out of 5
following a purchase from 19/02/2026
Everything is very good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
P
Pol N.
Rating: 5 out of 5
following a purchase from 18/02/2026
Very good customer service. They resolved a refund that was not due due to an error by the transport company quickly and proactively.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
José-Manuel F.
Rating: 5 out of 5
following a purchase from 18/02/2026
Not bad at all
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Soledad M.
Rating: 5 out of 5
following a purchase from 18/02/2026
I am happy, I just want to ask if I take magnesium, and the water also carries, how do I know the amount I take
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
L
Luis R.
Rating: 5 out of 5
following a purchase from 16/02/2026
I HAVE RECEIVED THE ORDER ON TIME AND IN GOOD CONDITION, EVERYTHING HAS ARRIVED WELL, MAYBE IT WOULD BE GOOD TO INFORM BEFORE THE EXPECTED DELIVERY DATE WITH THE CONTACT PHONE NUMBER OF THE TRANSPORT AGENCY
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Maria Fátima H.
Rating: 5 out of 5
following a purchase from 20/02/2026
The only thing I didn't like was the shipping tracking. It didn't say when I was going to receive it and one day by chance I was home to receive the package. It would be nice to have a little more information so that one can plan.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Ismael M.
Rating: 5 out of 5
following a purchase from 20/02/2026
Meets my expectations
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Anna B.
Rating: 5 out of 5
following a purchase from 16/02/2026
Happy and satisfied
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Alberto R.
Rating: 5 out of 5
following a purchase from 20/02/2026
Great quality of the products
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Mercedes A.
Rating: 5 out of 5
following a purchase from 25/11/2025
Good
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Irene A.
Rating: 1 out of 5
following a purchase from 07/02/2026
I have been using the pitcher and filters from another brand (Brita) for years, since specifically 2011 when I moved from Madrid to Paris and then living in other cities like Valencia and now Barcelona and honestly I have always been satisfied with their taste, quality-price, easy purchase... A month ago we decided to change taking advantage of the fact that the pitcher was already in bad condition and try this brand that supposedly offers better filtration quality and despite its price (more than double for both the pitcher and the filters), and after just 3 weeks of use I can say that I will not buy either the pitcher or filters again. The first filter did not last even a week (with an average of 4 liters per day of use and some days less). Supposedly it should last me 3 months and it hasn't even reached 3 weeks of use of the first filter, the kettle is full of limescale and the water tastes unfiltered. The same thing happened with the previous brand but after more than 40 days of use. I do not recommend it and I am very very disappointed and angry because I was certainly happy with the previous brand. But for being Spanish and certainly more natural, after its use I do not think about it at all. A SCAM.
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Response from Alkanatur
Hello, thank you for sharing your experience.
We would like to clarify an important point: the Alkanatur pitcher does not remove limescale from the water, as limescale (calcium and magnesium) are natural minerals beneficial to the body. Our filtration system is designed to reduce chlorine, heavy metals, and other contaminants, while precisely maintaining those healthy minerals.
For this reason, it is normal for limescale to appear in the kettle, especially in areas with hard water like Barcelona, and this does not mean that the filter is not working properly.
Regarding the filter's duration, with an average use of 3-4 liters daily, it should last approximately between 2 and 3 months. If in your case you have noticed something different, we would like to understand better what may have happened.
If you want, you can write to us privately or to our customer service to review your case and help you. We would be happy to do so.
J
Josue G.
Rating: 5 out of 5
following a purchase from 20/02/2026
Ok all
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Alfonso C.
Rating: 5 out of 5
following a purchase from 11/02/2026
All good
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
L
Lourdes B.
Rating: 5 out of 5
following a purchase from 11/02/2026
Very good.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
D
Dominique P.
Rating: 5 out of 5
following a purchase from 17/02/2026
Effective filter although the deposit it leaves on the carafe wall is unpleasant
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Cristina S.
Rating: 5 out of 5
following a purchase from 17/02/2026
Quick shipment. The jug and filters arrived well, there are no test strips as stated on the box. After trying the filtered water, it has no different taste. Good option free of toxins.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
I
Iris G.
Rating: 5 out of 5
following a purchase from 11/01/2026
We are delighted with the flavor!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Carmen G.
Rating: 5 out of 5
following a purchase from 27/11/2025
I love the taste of water, it reminds me of natural spring water, from a spring
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
F
Francisco Jose P.
Rating: 5 out of 5
following a purchase from 17/02/2026
It works correctly and is easy to place
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Isabel Q.
Rating: 5 out of 5
following a purchase from 17/02/2026
Everything perfect. We will repeat
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Joan Miquel C.
Rating: 5 out of 5
following a purchase from 17/02/2026
A before and after in water consumption at home regarding quality, health, and hydration. Excellent purchase!!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
María Rosa A.
Rating: 5 out of 5
following a purchase from 17/02/2026
I like it a lot
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Juan Antonio F.
Rating: 5 out of 5
following a purchase from 16/02/2026
Very good work and service.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
O
Oscar A.
Rating: 5 out of 5
following a purchase from 16/02/2026
Recommended and necessary
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
L
Laura S.
Rating: 5 out of 5
following a purchase from 11/02/2026
VERY SATISFIED
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Josu A.
Rating: 5 out of 5
following a purchase from 16/02/2026
Good product
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Montserrat R.
Rating: 5 out of 5
following a purchase from 16/02/2026
The taste of water is good.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
O
Oscar M.
Rating: 5 out of 5
following a purchase from 16/02/2026
Very happy
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
María José V.
Rating: 5 out of 5
following a purchase from 10/02/2026
I trust in alkanatur
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Marina B.
Rating: 5 out of 5
following a purchase from 15/02/2026
Very happy
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Judit P.
Rating: 5 out of 5
following a purchase from 15/02/2026
Very happy for now with the improvement of the water
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Enrique G.
Rating: 5 out of 5
following a purchase from 05/02/2026
No problem, all good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
María N.
Rating: 5 out of 5
following a purchase from 14/02/2026
ok
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Marta C.
Rating: 5 out of 5
following a purchase from 14/02/2026
All good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Jose C.
Rating: 5 out of 5
following a purchase from 08/02/2026
Seriousness and professionalism. Product matched the advertisement. I am happy with the purchase
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
José Daniel P.
Rating: 5 out of 5
following a purchase from 14/02/2026
I liked the design of the jug as well as the simplicity of use. Good taste of the filtered water.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Estefania M.
Rating: 1 out of 5
following a purchase from 04/02/2026
Despite following the filter activation protocol and after many filtrations, the water when bottled in a glass bottle changes taste within minutes and is very unpleasant. Customer service leaves much to be desired, the response to my feeling when I wrote, besides taking longer to respond than they say, was there is no solution and that's it, I would have expected something more honestly when it has been at most 2 weeks since I bought it.
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Response from Alkanatur
Hello, thank you for sharing your opinion.
Regarding what you mentioned about customer service, we have reviewed your case and see that your inquiry was sent on Tuesday, February 17 at 21:44 and received a response on Wednesday, February 18 at 11:17, that is, the next morning within our customer service hours.
We regret that the solution offered did not meet your expectations. In some cases, the change in taste may be due to different factors, such as the initial adaptation of the filter or the specific characteristics of the water in each area.
If you wish, we would be happy to review your case again and help you check that everything is working correctly. You can write to us again and we will look into it with you in detail.
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