Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I AM HAPPY WITH THE PURCHASE, THE WATER HAS STOPPED TASTING AND THE JUG IS VERY COMFORTABLE
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
L
Leticia C.
Rating: 5 out of 5
following a purchase from 14/02/2026
The taste of the water is exquisite. Even the food cooked with the filtered water tastes better. Very satisfied with the purchase.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Sonia R.
Rating: 5 out of 5
following a purchase from 14/02/2026
Great
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
I
Ines R.
Rating: 1 out of 5
following a purchase from 12/02/2026
The handle of the pitcher arrived broken
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Response from Alkanatur
Dear Ines, we thank you for sharing your opinion and we are very sorry that you have problems with the handle of the new pitcher. Please contact customer service to resolve the issue.
M
Magalí C.
Rating: 5 out of 5
following a purchase from 13/02/2026
I am very happy with the purchase. The water filter works very well.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
L
Lidia G.
Rating: 5 out of 5
following a purchase from 30/01/2026
I am happy not to carry water bottles
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana María S.
Rating: 5 out of 5
following a purchase from 12/02/2026
I am happy with my Alkanatur order, the jug is comfortable to use, the instructions are clear and I like the taste of the water more and more!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Candela D.
Rating: 3 out of 5
following a purchase from 13/02/2026
I use the pitcher, and I am very satisfied, not so much with their shipping method by the company GSL, with a cost of €10, (much higher than with many shipping companies), without receiving information about my shipment, having to contact the company directly twice to know about my package, which they left at a pickup point without any direct notice to me from GSL or the company I had spoken to days before stating that I had no information since my purchase. GSL is one of the worst shipping companies and the most expensive, I hope they start using another. For this, I give 3 stars, good product but the shipping issue is a hassle, high cost and poor service. This is not my first purchase with Alkanatur.
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Response from Alkanatur
Dear Candela,
We sincerely appreciate your opinion and regret that you had an unsatisfactory experience with the shipping service. We are glad to know that you are satisfied with the pitcher, but we understand that the issues with GSL and the shipping cost have affected your overall experience.
Your comments are very valuable and we will take them into account to improve our processes. We hope to offer you a better experience in future purchases.
Thank you for your understanding and support.
Best regards,
The Alkanatur team
J
Julia L.
Rating: 5 out of 5
following a purchase from 13/02/2026
Fast delivery. Recommended shower filters.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
F
Francisca M.
Rating: 3 out of 5
following a purchase from 12/02/2026
The instruction manual is not clear. When the filter has been activated, it does not explain the next steps to use it. How far should it be filled with water? And should the pitcher be filled or is it from where the filter is? Because then it filters very little water, half a liter. Not one and a half liters as published.
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Response from Alkanatur
Dear Francisca,
We appreciate your comment and regret that the instruction manual has not been clear. Your opinion is very valuable to us and we are working to improve the information provided. Regarding the filtration capacity, we assure you that we strive to offer a product that meets expectations. If you need further clarification on the use of the filter or any other aspect, please do not hesitate to contact us. We are here to help you.
Sincerely,
The Alkanatur team.
E
Enriqueta C.
Rating: 5 out of 5
following a purchase from 13/02/2026
I am delighted, this is the third order of filters and this time I bought another jug to have more water availability right away for the summer!:-))
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
H
Helena D.
Rating: 1 out of 5
following a purchase from 12/02/2026
Terrible experience
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Response from Alkanatur
Hello Helena,
We deeply regret that your experience at Alkanatur has not been satisfactory. Your opinion is very valuable to us and we continuously strive to improve. We would like to better understand your situation and find a solution. Please do not hesitate to contact us directly to address your concern.
Sincerely,
The Alkanatur team.
M
Miren K.
Rating: 5 out of 5
following a purchase from 11/02/2026
Very happy
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Maria G.
Rating: 5 out of 5
following a purchase from 12/02/2026
Very good water taste!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Mercedes D.
Rating: 5 out of 5
following a purchase from 12/02/2026
Very easy to install and you can notice it from the first shower
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Response from Alkanatur
Thank you very much, Mercedes! We are glad to know that the installation was easy and that you already notice the difference. Your satisfaction is our priority. We hope you continue to enjoy your experience with Alkanatur!
F
Francisco D.
Rating: 5 out of 5
following a purchase from 12/02/2026
The shower filter works great. Everything was correct when placing the order and receiving it. The only thing I can't do is download the invoice.
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Response from Alkanatur
Hello Francisco!
Thank you very much for your 5-star rating and for sharing your experience with our shower filter. We are glad to know that you are satisfied with the product and the service. Regarding the download of the invoice, we recommend checking the section of your account on our site or contacting our customer service for assistance.
We are here to help!
Best regards,
The Alkanatur team.
V
Vicente V.
Rating: 5 out of 5
following a purchase from 12/02/2026
Excellent product, I totally recommend it.
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Response from Alkanatur
Dear Vicente,
We sincerely thank you for your excellent review and for recommending our products. We are glad to know that you are satisfied with your experience at Alkanatur. If you have any questions or need more information, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
I
Iria G.
Rating: 5 out of 5
following a purchase from 12/02/2026
Good
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Response from Alkanatur
Dear Iria, we sincerely thank you for your 5-star rating and for your positive comment about Alkanatur. We are pleased to know that you had a good experience on our site. If you have any questions or suggestions, please do not hesitate to contact us.
M
Monica J.
Rating: 1 out of 5
following a purchase from 10/02/2026
It has been three weeks since I placed the order and it still hasn't arrived. Problems with the delivery company that has not sent my order to the specified address.
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Response from Alkanatur
Hello Mónica, we see in the tracking that the order has been deposited at a pickup point since 16/02 with a pickup date until today. Best regards.
M
María Del Carmen D.
Rating: 5 out of 5
following a purchase from 10/02/2026
Very satisfied with the purchase, the water tastes better.
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Response from Alkanatur
Dear María del Carmen,
We sincerely appreciate your excellent rating and are pleased to know that you are satisfied with your purchase. We strive to offer quality products, and it is gratifying to receive your feedback on the taste of the water. We hope to serve you again in the future!
M
María José C.
Rating: 5 out of 5
following a purchase from 10/02/2026
The page seems comfortable to me.
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Response from Alkanatur
Dear María José,
We sincerely thank you for your comment and your rating of 5/5. We are glad to know that you find our page comfortable and we hope to continue meeting your expectations in the future.
Sincerely,
The Alkanatur team.
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Luanda I.
Rating: 5 out of 5
following a purchase from 11/02/2026
Super happy with my shower filter, I've been using it for 3 years and you can see the difference, very good price quality
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Response from Alkanatur
Hello Luanda!
Thank you very much for your wonderful comment and for trusting Alkanatur for these 3 years. We are glad to know that you have noticed the difference with our shower filter and that you are satisfied with the quality-price ratio. Your opinion is very important to us.
Best regards!
J
Junior N.
Rating: 5 out of 5
following a purchase from 10/02/2026
Everything is great!!!
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Response from Alkanatur
Dear Junior,
We sincerely thank you for your very positive comment. We are glad to know that your experience with Alkanatur has been so satisfactory. If you have any questions or need assistance in the future, please do not hesitate to contact us. We are here to help you!
Sincerely,
The Alkanatur team
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Eva C.
Rating: 5 out of 5
following a purchase from 11/02/2026
They are super fast, I am very happy every time I order my filters.
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Response from Alkanatur
Dear Eva,
We sincerely thank you for your very positive comment and for trusting Alkanatur for your filters. We are glad to know that you are satisfied with the speed of our service. We are always here to help you with whatever you need. We hope to serve you again soon!
Best regards,
The Alkanatur team.
C
Carolina R.
Rating: 5 out of 5
following a purchase from 15/01/2026
Delicious water... A spectacular flavor of nothing. Pure and clean.
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Response from Alkanatur
Dear Carolina, we sincerely thank you for your feedback and your kind words. We are glad to know that you enjoy the purity and taste of our water. Your satisfaction is our greatest reward. We hope to have your preference again!
M
Mónica M.
Rating: 5 out of 5
following a purchase from 04/02/2026
Everything is perfect
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Response from Alkanatur
Dear Monica,
We sincerely thank you for your excellent rating of 5/5. We are glad to know that everything has been perfect for you at Alkanatur. We are always at your disposal for any future inquiries or needs.
Sincerely,
The Alkanatur team
A
Andrea L.
Rating: 5 out of 5
following a purchase from 24/11/2025
We have installed the shower filter and we have the pitcher. You can notice how the quality of the water has changed on our skin and the taste of not having to buy plastic water bottles again or drink tap water with limescale.
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Response from Alkanatur
Hello Andrea!
Thank you very much for your comment and for the 5-star rating. We are glad to know that you are satisfied with the shower filter and the pitcher, and that you have noticed an improvement in the water quality and in your skin. It is also great that you have been able to reduce the use of plastic bottles. We appreciate your support and trust in Alkanatur.
Best regards,
The Alkanatur team.
P
Paula C.
Rating: 5 out of 5
following a purchase from 09/02/2026
Easy to assemble. Good shipping service. I've had it for a week. So far very happy!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Eliane T.
Rating: 5 out of 5
following a purchase from 09/02/2026
Perfect but I would have liked to be delivered in Switzerland.
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Yoana A.
Rating: 4 out of 5
following a purchase from 09/02/2026
The jar I think needs to be better, it should be glass... it gets dirty quickly
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Eleonora F.
Rating: 5 out of 5
following a purchase from 06/02/2026
all good, in the expected time.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Marta V.
Rating: 5 out of 5
following a purchase from 08/02/2026
Everything perfect
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Amine A.
Rating: 5 out of 5
following a purchase from 01/11/2025
It is recommended
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Jorge P.
Rating: 5 out of 5
following a purchase from 07/02/2026
Expanded product catalog for water filtration.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Isabel E.
Rating: 3 out of 5
following a purchase from 05/02/2026
I like the taste of the water but the cap where it refills doesn't close well and when I fill the water, it also spills from the top
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Response from Alkanatur
Hello! Yes, we recommend waiting until the tank is half full to serve water, after all, it is not a product that has a hermetic seal. We appreciate your feedback.
A
Agustin I.
Rating: 5 out of 5
following a purchase from 06/02/2026
Very happy with the jug.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Cristina D.
Rating: 3 out of 5
following a purchase from 13/12/2025
Actually, I am happy with the pitcher, but I have only been using it for a month and a half and for the last two weeks the taste has changed a lot, now it is very bitter and not pleasant to drink. The filter is supposed to be changed every 3 months, but after a month it has stopped working well, it seems.
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Response from Alkanatur
Hello Cristina,
Please contact customer service so they can assist you with your issue.
M
Mercedes J.
Rating: 5 out of 5
following a purchase from 05/02/2026
I bought the shower filter because we have very hard water. We already have the pitcher and we are very satisfied. The shower filter is very easy to install. I recommend it!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Isabel G.
Rating: 5 out of 5
following a purchase from 06/02/2026
satisfied with my purchase and with its use
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Eva A.
Rating: 1 out of 5
following a purchase from 06/02/2026
The order was quite delayed and when it arrived, all three filters were broken, just opening the package all the microbeads from the filters spilled out. When I tried to contact them, they did not answer the phone (not even during their working hours), I had to resolve it through their email. Bad experience.
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Response from Alkanatur
Hello Eva,
We are very sorry for the experience you had with your order and we thank you for sharing your opinion. We are here to help you.
Sincerely,
The Alkanatur team.
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