Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I bought the shower filter and it significantly reduced the pressure, I bought the metal bottle that filters the water when drinking and it is impossible to suck, it is super hard and only air comes in. I complained but your response was that it is like that and there is no other option. I am quite dissatisfied.
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Response from Alkanatur
Hello Tamara,
We sincerely regret that you had an unsatisfactory experience with our products. Your opinion is very important to us, and we are committed to improving. We appreciate your feedback about the shower filter and the metal bottle, and we would like to help you find a solution. Please feel free to contact us again so we can address your case personally.
Sincerely,
The Alkanatur team
E
Eva M.
Rating: 3 out of 5
following a purchase from 25/11/2025
The white filters I bought leave the water cloudy and in the kettle every 3 days there is a fine layer of scale. This did not happen with the first filter.
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Response from Alkanatur
Dear Eva,
We sincerely appreciate your feedback and regret that you had an unsatisfactory experience with the white filters. It is possible that the quality of the water in your area affects the filter's performance. We suggest reviewing the usage and maintenance instructions to optimize its operation. Please feel free to contact us for any questions or assistance.
Sincerely,
The Alkanatur team
A
Alberto N.
Rating: 2 out of 5
following a purchase from 25/11/2025
There was a problem with the delivery and your service said that it had not been picked up and yet I had the delivery at home and had not received any notice. Days later I received it but Alkanatur did not inform me of anything. Today I put one of the filters and the water comes out cloudy after several uses, at least 6 or 7 liters.
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Response from Alkanatur
Hello, Alberto. We sincerely apologize for the inconveniences you have experienced with the delivery and the filter. We appreciate your feedback as it helps us improve our service. We invite you to contact our customer service team to resolve any issues with the filter. Your satisfaction is very important to us. Thank you for your understanding!
H
Hasna G.
Rating: 4 out of 5
following a purchase from 15/12/2025
I only find one downside to the jug, after just a year of use washing it with baking soda or vinegar or soap I can't get rid of the white scale that remains at the bottom...
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Charo F.
Rating: 3 out of 5
following a purchase from 30/10/2025
I like the product but I had to call because it was taking a long time to arrive and from the time I placed the order until it went to the distributor 2 or 3 days passed, I understand it should have been in 24 hours. I am also not surprised that the survey is now being sent 3 or 4 months after the purchase. I believe the quality of the product deserves a faster and more careful service.
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Response from Alkanatur
Dear Charo,
We sincerely appreciate your opinion and regret the inconveniences you have experienced with the delivery of your order. We understand the importance of fast and quality service, and we will take your feedback into account to improve our processes. We value your trust in Alkanatur and are committed to providing you with the best possible experience.
Sincerely,
The Alkanatur team.
M
Mauro L.
Rating: 4 out of 5
following a purchase from 24/11/2025
Filter water, but it is expensive
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Joan M.
Rating: 4 out of 5
following a purchase from 06/10/2025
There is just one detail left, that the jug be made of glass instead of plastic.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Alicia M.
Rating: 4 out of 5
following a purchase from 12/12/2025
I take my time to adapt to water with magnesium. It would be good if they made filters without magnesium emissions or told how much magnesium you take per day according to the amount of water you drink
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Adela C.
Rating: 3 out of 5
following a purchase from 28/11/2025
Good product, but you can improve the delivery service.
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Response from Alkanatur
Dear Adela, we sincerely appreciate your feedback about our product. We regret that the delivery did not meet your expectations and we are working to improve this aspect of our service. Your opinion is very valuable to us and helps us provide a better experience for our customers.
A
Alicia R.
Rating: 2 out of 5
following a purchase from 12/01/2026
The pitcher at the handle height arrived broken
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Response from Alkanatur
Hello Alicia,
Thank you for sharing your experience with us. We sincerely regret that the pitcher arrived in poor condition. At Alkanatur, we strive to offer quality products and excellent customer service. We would appreciate the opportunity to resolve this inconvenience. Please feel free to contact our team so we can assist you.
Best regards,
The Alkanatur team.
P
Patricia V.
Rating: 1 out of 5
following a purchase from 13/10/2025
Great
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Response from Alkanatur
Hello Patricia,
We sincerely appreciate your feedback. We are glad to know that you had a positive experience with Alkanatur.
Best regards,
The Alkanatur team.
O
Olga Lucía R.
Rating: 4 out of 5
following a purchase from 14/12/2025
At home we are all happy with the jug. But one negative point is not having an indicator that warns of cartridge change. Other than that, fantastic. Thank you very much!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Amparo N.
Rating: 4 out of 5
following a purchase from 06/12/2025
It is very comfortable although sometimes I notice a certain taste in the water.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Carmen C.
Rating: 1 out of 5
following a purchase from 09/01/2026
A rip-off, the bottle is not comfortable or practical, nor hygienic. Also, it has the same pH as tap water. I want to return it.
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Response from Alkanatur
Hello Carmen,
Thank you for sharing your opinion and we regret that the bottle did not meet your expectations. Your satisfaction is important to us and we understand that you wish to make a return. Please contact our customer service so we can assist you with the process.
Sincerely,
The Alkanatur team.
E
Eduardo G.
Rating: 4 out of 5
following a purchase from 14/12/2025
I like the filter and that it is connected to the tap so I don't have to keep a few bottles full to drink water. However, I find the system for the tap to be very cumbersome.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
Y
Yolanda D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Ok
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Manuel R.
Rating: 3 out of 5
following a purchase from 12/01/2026
I think that if you cannot send a product that you had advertised and did not have in stock, you should have notified about the delay and inconvenience, not wait for the customer to complain in case their order was not registered or was not delivered where it should have been... You should have notified.
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Response from Alkanatur
Dear Manuel,
We sincerely appreciate your feedback and regret the inconveniences you have experienced with your order. Your comment about the lack of communication is very valuable to us and we will take the necessary steps to improve our service. We are committed to keeping our customers informed in case of any delays. Thank you for your understanding and trust in Alkanatur.
Best regards,
The Alkanatur team.
R
Raquel F.
Rating: 1 out of 5
following a purchase from 28/11/2025
The filter does not fit well with the pitcher. It sticks out a bit at the top so it does not completely filter the water
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Response from Alkanatur
Hello Raquel,
We sincerely appreciate your feedback. We regret that the filter did not fit correctly with your pitcher. Your satisfaction is our priority, and we will take your experience into account to improve our products. Please feel free to contact us for any additional assistance.
Sincerely,
The Alkanatur team.
J
Jesus B.
Rating: 3 out of 5
following a purchase from 07/01/2026
The water after being filtered has a strange taste
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Response from Alkanatur
Dear JESUS,
We sincerely appreciate your feedback and your rating. We regret that the taste of the filtered water did not meet your expectations. Our team is committed to ensuring the quality of our products and we are investigating this situation. Please feel free to contact us if you would like more information or assistance. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
O
Olga C.
Rating: 4 out of 5
following a purchase from 13/01/2026
I like the taste of the water
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana S.
Rating: 4 out of 5
following a purchase from 24/11/2025
Good for now
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
N
Natalia O.
Rating: 1 out of 5
following a purchase from 17/11/2025
In a week the water comes out with lime, in a month I have had to change the filter 3 times, this didn't happen to me with the Brita
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Response from Alkanatur
Hello Natalia,
Our filters do not remove lime, we apologize for the inconvenience.
Best regards,
Alkanatur Team
A
Alexandra R.
Rating: 4 out of 5
following a purchase from 23/11/2025
Delighted with my jug, it would be good to know when the filter runs out that's why I don't give it 5 stars
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
María José G.
Rating: 2 out of 5
following a purchase from 04/01/2026
16 days waiting for the order. I couldn't contact anyone
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Response from Alkanatur
Hello María José,
We sincerely appreciate your feedback and regret the inconveniences you have experienced with your order. We are working to improve our customer service and ensure a smoother experience in the future. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team
I
Idoia O.
Rating: 2 out of 5
following a purchase from 10/10/2025
For now, I am happy with my purchase. Thank you
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Response from Alkanatur
Hello Idoia,
We sincerely appreciate your comment and are glad to know that you are satisfied with your purchase. We are here to help you at any time and hope you continue to enjoy our products.
Best regards,
The Alkanatur team
A
Antonio B.
Rating: 4 out of 5
following a purchase from 09/10/2025
The product arrived correctly, easy to install and the results are noticeable.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Iban G.
Rating: 1 out of 5
following a purchase from 01/12/2025
The order is satisfactory but the pitcher is starting to crack where the filters are placed
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Response from Alkanatur
Hello Iban,
Thank you for your feedback. We regret that you have had problems with the pitcher. Your satisfaction is our priority, and we would like to resolve this issue. Please contact us directly so we can assist you. We appreciate your trust in Alkanatur and will work to improve your experience.
Sincerely,
The Alkanatur team
G
Gemma Z.
Rating: 3 out of 5
following a purchase from 29/11/2025
Delighted
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
María B.
Rating: 1 out of 5
following a purchase from 26/10/2025
I’m sorry but the jug has not changed the taste of the water, it tastes exactly the same as tap water. I know that in Mallorca the water is hard, but still, I thought there would be some difference. I have stopped using it.
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Response from Alkanatur
Hello María,
We recommend that you contact customer service, as it is likely that you have the filter incorrectly placed.
Best regards,
Alkanatur Team
M
María Jesus S.
Rating: 1 out of 5
following a purchase from 13/01/2026
I did not like the drinking spout, it is a straw-like system and you have to suck very hard for the water to rise, which comes in small amounts. Also, you always have to drink vertically for the water to reach the straw from the bottom. I do not doubt the filtration system, but for me, the drinking system is not practical.
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Response from Alkanatur
Hello María Jesus,
We sincerely thank you for sharing your opinion about our product. We are sorry that the spout did not meet your expectations and we appreciate your comment about its operation.
If you have any additional suggestions or would like to discuss your experience, please do not hesitate to contact our customer service.
Sincerely,
The Alkanatur team
R
Rafael R.
Rating: 4 out of 5
following a purchase from 26/11/2025
Highly recommended.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Inmaculada B.
Rating: 4 out of 5
following a purchase from 02/01/2026
Satisfied with the purchase
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Eva G.
Rating: 4 out of 5
following a purchase from 01/12/2025
I really like the jug but it no longer comes with the color reagents, making it difficult to personally assess the change in the alkalinity of the water they describe.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Marta P.
Rating: 1 out of 5
following a purchase from 05/01/2026
I still have not received the order
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Response from Alkanatur
Hello Marta,
We are sorry that you have not yet received your order. We appreciate you letting us know and we are here to help you resolve it as soon as possible. Please contact us directly for more information about your shipment.
Best regards,
The Alkanatur team.
R
Rebeca B.
Rating: 1 out of 5
following a purchase from 29/11/2025
The Alkanatur jug does not have a drip-free system, so it drips all over the table every time I pour water into a glass. If I pour it into the glass that is on the edge of the small table in the living room, the water falls on the floor...) besides, it does not remove the limescale from the water. And it takes a very long time to filter... And the shower filter does NOT remove limescale (the expensive one). My experience has not been good, honestly.
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Response from Alkanatur
Hello Rebeca,
Thank you for sharing your opinion. We are sorry that your experience with the Alkanatur jug and the shower filter has not been satisfactory. We appreciate your feedback and will take it into account to improve our products. If you would like to discuss your experience further, we are at your disposal to assist you.
Sincerely,
The Alkanatur team
S
Susana M.
Rating: 4 out of 5
following a purchase from 08/10/2025
The jug is comfortable and the water after several changes has no taste. However, it does leave deposits at the bottom and the jug needs to be cleaned every week or so. Other than that, no problem although I was scared when everything came out black on the first filtering. I hope this change is positive regarding the health of the family in general. We use it for eating every day.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
José Andrés R.
Rating: 4 out of 5
following a purchase from 08/01/2026
Everything is fine
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Juan C.
Rating: 2 out of 5
following a purchase from 09/01/2026
They did not deliver the goods to the agreed place.
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Response from Alkanatur
Hello Juan,
We are sorry that you had this experience. Your satisfaction is very important to us. Please contact us directly to resolve this situation.
Sincerely,
The Alkanatur team.
C
Carlos S.
Rating: 4 out of 5
following a purchase from 01/12/2025
Slow in shipping and very expensive product for what is offered
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Josefa B.
Rating: 4 out of 5
following a purchase from 24/11/2025
Well, I don't know how long I can go without changing the filter without risk. I've been using it for two months and the water tastes good but I've had gastric discomfort for a while. I don't know if the water could have bacteria since it's filtered and doesn't have chlorine.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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