Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
THE BOTTLE THAT CAME WITH THE JUG AND THE FILTERS DOES NOT CLOSE THE CAP, AND THEREFORE IS USELESS
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Response from Alkanatur
Hello Paqui,
We appreciate your comment and regret that you had this experience with our bottle. Your satisfaction is very important to us. We invite you to contact our customer service to resolve this issue. We are here to help you.
Sincerely,
The Alkanatur team
C
Cris Perez A.
Rating: 2 out of 5
following a purchase from 17/01/2026
it is misleading advertising, they sell qualities that the product does not have
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Response from Alkanatur
Hello Cris Pérez,
We appreciate your opinion and regret that your experience with our products did not meet your expectations. We strive to provide accurate descriptions and quality service. We invite you to contact us directly to resolve any concerns you may have. Your satisfaction is important to us.
Sincerely,
The Alkanatur team
E
Eduardo S.
Rating: 4 out of 5
following a purchase from 24/11/2025
Water with good taste and no sulfites.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
V
Victor V.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good products but high prices
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Cliente A.
Rating: 4 out of 5
following a purchase from 25/11/2025
Happy with the service
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Fernando P.
Rating: 1 out of 5
following a purchase from 24/11/2025
I ordered a remineralizing filter and a chlorine test. The remineralizing filter does not work, and the chlorine test was not sent.
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Response from Alkanatur
Hello Fernando,
Your issue was managed by customer service, as your osmosis was not correct.
Sincerely,
The Alkanatur team
A
Arancha A.
Rating: 3 out of 5
following a purchase from 28/11/2025
I am very happy with the jug but I miss an indicator that notifies when I need to change the filter
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Response from Alkanatur
Dear Arancha,
We sincerely thank you for your comment and for sharing your experience with our jug. We are glad to know that you are happy with the product. We will take your suggestion about including an indicator for changing the filter into account, as your opinion is valuable to us.
Sincerely,
The Alkanatur team
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Cristina B.
Rating: 4 out of 5
following a purchase from 30/11/2025
good
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Roberto R.
Rating: 1 out of 5
following a purchase from 26/11/2025
A lamentable treatment, they charged me for the return shipping costs, do not buy, the customer service is disrespectful, I would never buy again.
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Response from Alkanatur
Hello Roberto,
We sincerely regret that your experience with Alkanatur did not meet our expectations. Your opinion is very valuable to us and we will work to improve our service. As we mentioned via email, the return costs are always subject to customer verification in the terms and conditions section.
We appreciate your feedback and hope to change your perception in the future.
Best regards,
The Alkanatur team
S
Sandra F.
Rating: 1 out of 5
following a purchase from 28/11/2025
I bought the product with delivery to my home....and the delivery person decided to leave it at a pickup point...I notified Alkanatur...and they ignored it....with mobility issues...I had to go to the pickup point....a disaster. Change delivery companies.
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Response from Alkanatur
Hello Sandra,
We are very sorry for the inconveniences you have experienced with the delivery of your order. We appreciate your feedback and are working to improve our delivery service. Please do not hesitate to contact us directly so we can assist you better in the future. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
I
Ivan P.
Rating: 2 out of 5
following a purchase from 18/11/2025
The filters last much less than they say and in my case the pitcher has a defect in the lid and when it is very full it leaks water
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Response from Alkanatur
Hello Ivan,
Thank you for your comment and we regret that your experience with our filters and pitcher has not been satisfactory. Your opinion is very valuable to us, and we will take it into account to improve our products. Please do not hesitate to contact us to resolve the lid issue and find a solution.
Sincerely,
The Alkanatur team.
J
Jose Tomas R.
Rating: 1 out of 5
following a purchase from 04/11/2025
I have not noticed a difference, the screen remains the same, the test they bring comes out the same…
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Response from Alkanatur
Hello Jose Tomas,
We sincerely appreciate your comment. We regret that your experience was not as expected. At Alkanatur, we strive to offer quality products and exceptional service. If you allow us, we would be happy to help you resolve your concern and ensure you achieve the desired results.
Best regards,
The Alkanatur team
M
Miguel M.
Rating: 4 out of 5
following a purchase from 26/11/2025
Everything in perfect condition
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Paula R.
Rating: 4 out of 5
following a purchase from 24/11/2025
I am very happy with the quality of the product, what I would improve is the return service, since one filter broke shortly after putting it on and returning it would cost me about 20€, which was not worth it and I ended up with one less filter. Thank you!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Israel C.
Rating: 2 out of 5
following a purchase from 07/10/2025
The shipment was really slow, every time I place an order it takes a long time
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Manuel C.
Rating: 4 out of 5
following a purchase from 09/11/2025
Happy because it improves the quality of the water.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jennifer A.
Rating: 3 out of 5
following a purchase from 01/11/2025
The quality for the price seems weak to me, especially regarding the handle and lids....
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Response from Alkanatur
Dear Jennifer, we sincerely appreciate your feedback on the quality of our products. We regret that you were not satisfied with the price and quality of the handles and lids; your opinion is very valuable and we will take it into account to improve. If you wish to discuss this further, please do not hesitate to contact us.
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Celia M.
Rating: 1 out of 5
following a purchase from 05/10/2025
I had used filters more times and had noticed differences, this time none
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Response from Alkanatur
Hello Celia,
We appreciate your feedback and regret that your experience with our filters was not as expected. Your opinion is very important to us and helps us to continuously improve. If you wish, you can contact us directly to discuss your experience in more detail.
Sincerely,
The Alkanatur team
D
David L.
Rating: 1 out of 5
Delayed shipment
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Response from Alkanatur
We regret your review! As indicated on the website and in various notices via email or social profiles, we were experiencing some delays with orders. We apologize for the inconveniences and discomfort this may have caused, and we are working to ensure it does not happen again. Best regards and thank you for your purchase!
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Lara G.
Rating: 1 out of 5
I placed an order and not only have I not received it, but I also have not received a response regarding the issue
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Response from Alkanatur
Hello Lara, we deeply regret your review and bad experience. Our Customer Service department will contact you as soon as possible to see what happened and what caused the delay in the delivery of your order. We apologize again. We will provide a quick solution!
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Noemi R.
Rating: 2 out of 5
It took almost a month for my order to arrive.
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Response from Alkanatur
We deeply regret the inconveniences you have experienced with your order. We strive to provide the best service and your experience is very important to us. If you have any other questions or need more information, please do not hesitate to contact us. Thank you for your patience and trust.
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Laura M.
Rating: 2 out of 5
The pitcher arrived with a cut. I indicated it by email and they told me they could send me one when I buy more filters, but I already bought 4 initially so it will be about a year more or less before I buy more.
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Response from Alkanatur
Hello, we are terribly sorry for your dissatisfaction. Our customer service department will contact you to resolve this issue. Thank you for your purchase.
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Paloma C.
Rating: 2 out of 5
The glass bottle arrived broken because it was very poorly protected, I reported the incident on January 6 and they still haven't solved the problem for me.
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Response from Alkanatur
Hello, we are terribly sorry for your dissatisfaction. Our customer service department will contact you to resolve this issue. Thank you for your purchase.
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Beatriz A.
Rating: 4 out of 5
I can't rate because I've only been using it for a few days. What we like the least is that the lid doesn't stay open while you add water to filter from another bottle.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
T
Tamara O.
Rating: 1 out of 5
Second experience. The first one had a broken jug. The second, twelve days with the lost package. Lack of competition and resolution both by the delivery company and by Alkanatur. I ended up contacting A Coruña so they could get in touch with the delivery company and finally after 13 calls, about 20 emails, and many WhatsApps I managed to solve the reception of the order myself. Very disappointed and disenchanted by the lack of solutions and logistics of the company.
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Response from Alkanatur
Hello Tamara, we are very sorry for your dissatisfaction with us due to the problem that occurred with the transport agency. We have already resolved this type of incident. However, we want to apologize once again. Best regards and thank you for your purchase.
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Gemma R.
Rating: 4 out of 5
I love the taste of the water and its density, you can tell the quality. But the instructions say you can serve water while it filters, and in my case it is not like that, the water spills from the tank when I tilt it, I think the jug came with a defect, but after a month of waiting, much to my regret I will keep it. I don't want more waits
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
D
Daniel G.
Rating: 3 out of 5
I still haven't received the order, I ordered it 5 days ago
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Maria F.
Rating: 1 out of 5
I haven't received the order, you don't answer my messages and I asked you to rate me. Please locate my order and send it, thank you
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Esperanza A.
Rating: 3 out of 5
Well, I placed an order a week ago and as of today, I have no news.
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Francisco M.
Rating: 1 out of 5
I have not received the order
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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