Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
We sincerely regret that you had to travel such a long distance to pick up your order. We appreciate your understanding.
We are at your disposal to assist you.
Sincerely,
The Alkanatur team
M
María Del Mar V.
Rating: 5 out of 5
following a purchase from 16/08/2026
Happy with the purchase
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Response from Alkanatur
Dear María del Mar,
We sincerely thank you for your comment and are glad to know that you are happy with your purchase. Your satisfaction is the most important thing for us and motivates us to continue offering the best.
Sincerely,
The Alkanatur team
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Miguel Ángel J.
Rating: 5 out of 5
following a purchase from 17/08/2026
I am very happy with the result and the taste of the water as it changes when filtered, I am also noticing the filtration in the shower faucet. Quality materials, very satisfied
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Response from Alkanatur
Hello Miguel Ángel,
We are very pleased to know that you are so satisfied with the result and the taste of the filtered water. We appreciate your recognition of the quality of our products and we are here to continue offering the best.
Thank you for choosing us, and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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Mª Asunción D.
Rating: 5 out of 5
following a purchase from 11/08/2026
For now everything is perfect, I was drinking bottled water and with the Alkanatur jug I have started drinking tap water again.
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Response from Alkanatur
Dear Mrs. ASUNCIÓN,
We are glad to know that you are satisfied with your Alkanatur jug and that you have enjoyed tap water again. Your opinion is very valuable to us and motivates us to continue offering quality products.
We appreciate your trust and remain at your disposal for any inquiries.
Sincerely,
The Alkanatur team
A
Alicia R.
Rating: 5 out of 5
following a purchase from 17/08/2026
.
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Response from Alkanatur
Dear Alicia,
We sincerely thank you for taking the time to share your satisfaction with us. We are glad to know that you have had a positive experience and we hope to continue meeting your expectations in the future.
Sincerely,
The Alkanatur team
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Maria Cruz S.
Rating: 2 out of 5
following a purchase from 16/08/2026
After 5 days without news from the GLS carrier or Alkanatur, I wrote to Alkanatur and it turned out that the order had not been delivered to the transport agency. No one from the company contacted me for the delivery. They went in the morning and I was not there. I still do not have the order after 10 days. I have requested by phone that it be taken to a parcel shop and we will see if I can finally pick it up after 10 days. It is not just the delay that bothers me but the lack of assumption of responsibility. This is not the experience I had with previous orders so I hope it was an exceptional incident.
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Response from Alkanatur
Dear María Cruz,
We sincerely regret that your experience with us has not been satisfactory and we understand your frustration regarding the lack of communication about your order. We appreciate your patience and willingness to resolve this situation, and we will be happy to help you obtain your order as soon as possible.
Please do not hesitate to contact our customer service team privately so that we can offer you an appropriate solution.
Sincerely,
The Alkanatur team
S
Sergio D.
Rating: 1 out of 5
following a purchase from 15/08/2026
I received the broken jug and I haven't been able to use it, I am waiting for a response and a solution to the problem
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Response from Alkanatur
Dear Sergio,
We sincerely regret that you received the broken jug and we understand how frustrating this must be for you. We invite you to contact our customer service so that we can resolve this issue as soon as possible.
We appreciate your understanding and are at your disposal to assist you.
Sincerely,
The Alkanatur team
O
Olga T.
Rating: 5 out of 5
following a purchase from 15/08/2026
Everything is perfect
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Response from Alkanatur
Dear Olga,
We sincerely appreciate your very positive comment. We are glad to know that you had a perfect experience with us.
We remain at your disposal for any inquiries.
Sincerely,
The Alkanatur team
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Patricia P.
Rating: 5 out of 5
following a purchase from 15/08/2026
Excellent service.
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Response from Alkanatur
Dear Patricia,
We sincerely thank you for your very positive comment. We are glad to know that you had an excellent experience with our service and we hope to serve you again very soon.
Sincerely,
The Alkanatur team
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Nieves P.
Rating: 1 out of 5
following a purchase from 15/08/2026
I have not received the order, and there has been no tracking from GLS. Therefore, I expect a refund. It has also not been possible to contact you by phone
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Response from Alkanatur
Hello,
We apologize for the inconvenience caused. To manage any issues related to an order, it is necessary for you to contact us by email, as this is the channel specifically enabled to review and follow up on these cases.
Currently, we have three active contact channels, so the phone is not our only means of assistance.
A
Andrés F.
Rating: 5 out of 5
following a purchase from 08/08/2026
Very good, the taste of the water has improved tremendously. It arrived with a broken lid but they quickly replaced it for me. Thank you very much!
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Response from Alkanatur
Hello Andrés,
We sincerely appreciate your comment and are glad to know that you are satisfied with the taste of the water. We apologize for the inconvenience with the cap, but we are happy to have been able to resolve it quickly for you.
Sincerely,
The Alkanatur team
A
Alberto F.
Rating: 1 out of 5
following a purchase from 15/08/2026
I placed the order on August 15 and as of today, it still hasn't arrived. According to the carrier, it will arrive tomorrow. Very bad this time.
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Response from Alkanatur
Dear Alberto,
We sincerely apologize for the inconveniences you have experienced with your order. We appreciate your patience and understanding as we work to resolve this situation. We invite you to contact us directly so we can assist you in a more personalized manner and find the best solution.
Sincerely,
The Alkanatur team
J
Javier R.
Rating: 5 out of 5
following a purchase from 05/08/2026
Everything perfect, and after-sales service very good
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Response from Alkanatur
Hello Javier,
We thank you very much for your comment and we are glad to know that you have had a satisfactory experience with our products and after-sales service. Your opinion is very valuable to us and motivates us to continue offering the best.
Sincerely,
The Alkanatur team
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Néstor D.
Rating: 1 out of 5
following a purchase from 13/08/2026
I bought the borosilicate glass jug after using the plastic one for a year to switch to glass and I see that the tank where the water goes is plastic again. Plastic that even when washing it by hand with a very soft sponge scratches completely on the first wash. Honestly, I don't understand why it is plastic again when you sell the product for the high-quality glass and then a plastic that scratches with anything. Very disappointed, to be honest.
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Response from Alkanatur
Dear Néstor,
We are sorry to hear that your experience with our borosilicate glass pitcher has not been satisfactory. We appreciate your feedback regarding the plastic deposit and take your opinion into account to improve our products.
We invite you to contact our customer service to help you resolve this issue.
Sincerely,
The Alkanatur team
C
Concha T.
Rating: 5 out of 5
following a purchase from 08/06/2026
very good
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Response from Alkanatur
Dear Concha,
We sincerely thank you for your very positive comment. We are glad to know that your experience with us has been satisfactory and that our products meet your expectations.
Sincerely,
The Alkanatur team
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Celia A.
Rating: 5 out of 5
following a purchase from 13/08/2026
Great invention
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Response from Alkanatur
Dear Celia,
We sincerely thank you for your very positive comment and for giving us a 5-star rating. We are glad to know that you are satisfied and that our product has been to your liking.
Best regards,
The Alkanatur team.
A
Alfonso G.
Rating: 2 out of 5
following a purchase from 11/08/2026
I ordered a second jug, in this case, made of glass. It arrived with a small crack. I have sent several emails and WhatsApp messages and I am waiting for a replacement for a plastic one, like the one I have had for five years.
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Response from Alkanatur
Dear Alfonso,
We sincerely regret that you received the glass jug with a crack and understand your frustration. We would appreciate the opportunity to resolve this issue, so we invite you to contact our customer service to manage the exchange you are requesting.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
A
Ana Paula D.
Rating: 5 out of 5
following a purchase from 13/08/2026
I am very happy
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Response from Alkanatur
Dear Ana Paula,
We are very pleased to know that you are so happy with your experience at Alkanatur. We appreciate your support and trust in us.
We remain at your disposal for anything you may need.
Sincerely,
The Alkanatur team
R
Rubén S.
Rating: 5 out of 5
following a purchase from 07/08/2026
Filter correctly
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Response from Alkanatur
Hello Ruben,
We sincerely thank you for your positive comment. We are glad to know that our product meets your expectations and filters correctly. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
S
Sonia S.
Rating: 5 out of 5
following a purchase from 12/08/2026
Very good service
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Response from Alkanatur
Hello Sonia,
We sincerely thank you for your kind words. We are glad to know that you are satisfied with our service and that we have met your expectations.
Sincerely,
The Alkanatur team
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Natalia A.
Rating: 5 out of 5
following a purchase from 12/08/2026
Everything is perfect although the jar is smaller than I expected, I guess so it doesn't weigh too much being made of glass
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Response from Alkanatur
Dear Natalia,
We sincerely thank you for your positive comment. We are glad to know that you are satisfied with your purchase, and we take note of the size of the jug. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
X
Ximena D.
Rating: 5 out of 5
following a purchase from 11/08/2026
100% recommendable
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Response from Alkanatur
Hello Ximena,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with our products and services. Your recommendation means a lot to us and motivates us to keep improving every day.
Sincerely,
The Alkanatur team
A
Alexandra Z.
Rating: 5 out of 5
following a purchase from 09/08/2026
And it seems like a great product
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Response from Alkanatur
Dear Alexandra,
We sincerely thank you for your very positive comment. We are glad to know that you consider our product excellent and we hope you visit us again soon to discover more of what we offer.
Sincerely,
The Alkanatur team
T
Teresa C.
Rating: 5 out of 5
following a purchase from 11/08/2026
I really like these filters and jugs
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Response from Alkanatur
Dear Teresa,
We sincerely thank you for your very positive comment. We are glad to know that you enjoy our filters and jugs. We hope to see you again soon and that you continue to find products you love in our store.
Sincerely,
The Alkanatur team
Y
Yolanda R.
Rating: 5 out of 5
following a purchase from 10/08/2026
I am very happy, I feel much better since I drink the filtered water with alkanatur.
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Response from Alkanatur
Dear Yolanda,
We are glad to know that you feel much better since using Alkanatur filtered water. Your satisfaction is our greatest reward and motivates us to continue offering quality products.
We hope you continue to enjoy our products and come back soon.
Sincerely,
The Alkanatur team
L
Luz R.
Rating: 5 out of 5
following a purchase from 10/08/2026
Very good pitcher, I bought the glass one and the experience is very good.
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Response from Alkanatur
Dear Luz,
Thank you very much for your wonderful review! We are glad to know that you are enjoying your crystal jug and that your experience has been so positive. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
R
Rafaela G.
Rating: 5 out of 5
following a purchase from 09/08/2026
Good experience, everything is fine
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Response from Alkanatur
Hello Rafaela,
We sincerely thank you for sharing your positive experience. We are glad to know that everything has gone well and that you are satisfied with our service.
We remain at your disposal for any future needs.
Sincerely,
The Alkanatur team
V
Verena V.
Rating: 5 out of 5
following a purchase from 09/08/2026
As users of both the pitcher and the shower filter, we couldn't be happier, 100% recommendable
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Response from Alkanatur
Dear Verena,
We sincerely thank you for your positive feedback. We are glad to know that both the jug and the shower filter have exceeded your expectations and that you are satisfied with your purchase. Your recommendation means a lot to us.
Sincerely,
The Alkanatur team
V
Virginia M.
Rating: 5 out of 5
following a purchase from 11/08/2026
I suppose it's good
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Response from Alkanatur
Dear Virginia,
We sincerely thank you for your comment. We are glad to know that you had a good experience with us. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
R
Remedios P.
Rating: 5 out of 5
following a purchase from 10/08/2026
Very good delivery. And the product is fantastic, with very good explanations and we are very satisfied at home. Thank you
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Response from Alkanatur
Dear Remedios,
We are very pleased to know that you are satisfied with your shopping experience and that the product has met your expectations. We appreciate your trust in Alkanatur and your kind comment about the shipping and the explanations.
We remain at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
M
María M.
Rating: 5 out of 5
following a purchase from 10/08/2026
We are very happy. We did everything just as the instructions explain and the water is very good, it has no strange taste, it tastes good and finally we can stop having to buy bottled water for our children and ourselves. Very satisfied.
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Response from Alkanatur
Dear María,
We are very pleased to know that you are so satisfied with our product and that you have been able to enjoy water of excellent quality. It is a pleasure for us to contribute to your well-being and that of your family, and we sincerely appreciate your support.
We remain at your disposal for any questions or needs you may have.
Sincerely,
The Alkanatur team
P
Pedro Antonio S.
Rating: 5 out of 5
following a purchase from 10/08/2026
Quality
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Response from Alkanatur
Dear Pedro Antonio,
We sincerely thank you for taking the time to leave us your opinion. We are glad to know that you are satisfied with the quality of our products, as at Alkanatur we strive to offer the best to our customers.
We remain at your disposal for any other inquiries or comments you wish to share.
Sincerely,
The Alkanatur team
M
Marta M.
Rating: 5 out of 5
following a purchase from 10/08/2026
All good and the order is correct
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Response from Alkanatur
Dear Marta,
We sincerely thank you for your very positive comment. We are glad to know that your order was correct and that your experience with us has been satisfactory. We hope to serve you again very soon.
Sincerely,
The Alkanatur team
M
Maria Dolores S.
Rating: 5 out of 5
following a purchase from 10/08/2026
It's early to give an opinion
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Response from Alkanatur
Dear María Dolores,
We sincerely thank you for your comment and for the 5-star rating. We greatly value your opinion and are glad to know that you are satisfied with your experience at Alkanatur.
We remain at your disposal for any inquiries or needs you may have.
Sincerely,
The Alkanatur team
R
Raúl P.
Rating: 5 out of 5
following a purchase from 05/08/2026
A very useful product, since I have it I haven't bought water jugs again.
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Response from Alkanatur
Hello Raúl,
Thank you very much for sharing your positive experience with us. We are glad to know that our product has been useful for you and that it has allowed you to do without water jugs. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
A
Amparo G.
Rating: 5 out of 5
following a purchase from 08/08/2026
.
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Response from Alkanatur
Hello Amparo,
Thank you very much for your wonderful rating! We are glad to know that your experience has been positive. Your support and trust in us are very important.
Sincerely,
The Alkanatur team
M
Margarita P.
Rating: 5 out of 5
following a purchase from 10/08/2026
I expected no less!! I am delighted
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Response from Alkanatur
Hello Margarita,
We sincerely thank you for your kind words. We are glad to know that you are delighted with your experience and we hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
S
Sara G.
Rating: 5 out of 5
following a purchase from 09/08/2026
Quick and good wine
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Response from Alkanatur
Hello Sara,
We sincerely thank you for your positive feedback. We are glad to know that you received your order promptly and in perfect condition. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
C
Cristina M.
Rating: 5 out of 5
following a purchase from 08/08/2026
Wonderful
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Response from Alkanatur
Dear Cristina,
Thank you very much for your positive comment. We are glad to know that you had a great experience with us and we appreciate your support.
We remain at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
J
Juan V.
Rating: 5 out of 5
following a purchase from 04/08/2026
the shower filter is noticeable a lot in terms of skin and hair
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Response from Alkanatur
Hello Juan,
Thank you very much for your positive comment. We are glad to know that you have noticed the difference our shower filter makes on your skin and hair. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
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