Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I have not received or generated the invoice, even after requesting it by email I do not get a response
Translated reviews
Response from Alkanatur
Dear Carolina,
We sincerely regret that you have not received your invoice and understand how frustrating this situation can be. We would appreciate it if you could contact us directly so we can resolve this issue as soon as possible.
We are at your disposal to assist you.
Sincerely,
The Alkanatur team
M
Marián P.
Rating: 1 out of 5
following a purchase from 08/09/2026
I placed the order 3 weeks ago and I still haven't received it and you are not responding to my emails or anything.
Translated reviews
Response from Alkanatur
Good morning:
We apologize for the inconvenience caused.
We have reviewed our records and we do not have any record of having received any email from you in our Customer Service department, you need to write to the email: [email protected]
Please, we would appreciate it if you could resend your inquiry to this same email, so that we can review the status of the shipment and manage the issue.
As soon as we receive it, we will be able to check what has happened and assist you with your order.
Best regards,
Alkanatur Team
F
Fernando S.
Rating: 2 out of 5
following a purchase from 10/09/2026
It took a week for the zeolite filter order to arrive. That's why I give such a low rating, the products themselves are 5 stars.
Translated reviews
Response from Alkanatur
We are very sorry for the delay in delivering your order and understand that it has affected your rating. We are already analyzing what happened with the delivery company to improve delivery times and prevent it from happening again.
We are glad to know that, despite the delay, you are satisfied with our zeolite filters and that the products deserve those 5 stars.
Best regards.
A
Alejandra B.
Rating: 1 out of 5
following a purchase from 09/09/2026
I cannot give an opinion because I still haven't received the package
Translated reviews
Response from Alkanatur
Dear Alejandra,
We sincerely regret that you have not yet received your package and we understand your disappointment. Please contact us privately so we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
D
David R.
Rating: 3 out of 5
following a purchase from 07/09/2026
I wanted to comment on two things I am quite dissatisfied with regarding my purchase, the first and main one is that I invested more money in buying the glass jug and to my surprise the inner piece where the filter is placed is plastic... And the second thing that surprised me is the time it took for the shipment.
Translated reviews
Response from Alkanatur
We are very sorry that your experience with the purchase was not as expected. We understand your comment regarding both the inner piece of the jug and the delivery time of the order.
If you finally wish to make an exchange or return, you can contact our Customer Service team at [email protected] and my colleagues will help you with the management.
Best regards.
J
Jose P.
Rating: 1 out of 5
following a purchase from 28/08/2026
I have not received the order and still have no news about it
Translated reviews
Response from Alkanatur
We are very sorry about what happened with your order. Please contact our Customer Service team by writing to [email protected] so they can check the status of the shipment and help you resolve the issue.
Best regards.
M
Margarita J.
Rating: 1 out of 5
following a purchase from 27/08/2026
After 6 years using the plastic jug, a week ago I received the glass one and the handle has already broken...
Translated reviews
Response from Alkanatur
We are very sorry about what happened with the jug's handle. Please contact our Customer Service team by writing to [email protected] and tell them what happened.
If it is a manufacturing problem, my colleagues will be able to review the case and manage the issue with you.
Best regards.
E
Elisabet S.
Rating: 1 out of 5
following a purchase from 02/09/2026
I did not receive the package, and someone signed and put a DNI, you go figure out if it was made up to say that it was delivered to me and I don't have it.
Translated reviews
Response from Alkanatur
We are very sorry about what happened with your order. At the time, we requested that you provide us with a copy of the document and the necessary data so that the delivery company could carry out the corresponding checks, but we did not receive a response from you again.
You can check your inbox, as our last email was sent on September 9th. If you still need help with the incident, you can reply to that same email so that we can continue with the management.
Best regards.
I
Irma R.
Rating: 1 out of 5
following a purchase from 30/08/2026
I placed an order and have not yet received the merchandise
Translated reviews
Response from Alkanatur
Dear Irma,
We sincerely regret that your order has not arrived on time and understand your disappointment. We invite you to contact us directly to resolve this inconvenience in the best possible way.
We appreciate your understanding.
Sincerely,
The Alkanatur team
F
Felix C.
Rating: 1 out of 5
following a purchase from 03/09/2026
Having ordered your products online, they have been sent through Correos, more than a week has passed and I still do not have them, it is undeniable that you are doing well if you do not change the distribution company or I will be forced to buy other products from other companies in the sector
Translated reviews
Response from Alkanatur
Dear Félix,
We regret that your experience with the delivery of our products has not been satisfactory. We appreciate your comment and take your concern about the distribution service into account.
We invite you to contact us privately so that we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
B
Beatriz M.
Rating: 3 out of 5
following a purchase from 01/09/2026
It weighs a lot
Translated reviews
Response from Alkanatur
Dear Beatriz,
We sincerely appreciate your opinion and the time you took to share your experience. We understand that the weight of the product can be a factor to consider and we are here to help you with whatever you need. We hope you will visit us again and find what best suits your needs.
Sincerely,
The Alkanatur team
M
María Jesús H.
Rating: 3 out of 5
following a purchase from 31/08/2026
It has several inconveniences, mainly when you go to serve the water it spills and wets the table and the countertop, it weighs too much, and it has less capacity than the previous one I had before.
Translated reviews
Response from Alkanatur
Dear María Jesús,
We sincerely appreciate your comment and the feedback you have shared. We are sorry that you found inconveniences with the product and we value your opinion as it helps us to continuously improve. We hope you will consider giving us another opportunity in the future.
Sincerely,
The Alkanatur team
V
Víctor P.
Rating: 3 out of 5
following a purchase from 31/08/2026
The new jug has less capacity to filter water and it is much more complicated to serve it, too much water spills from the sides, it is not suitable for refilling glass bottles. The rating is not worse because the quality of the materials seems better.
Translated reviews
Response from Alkanatur
Hello Víctor,
We sincerely appreciate your comment and your rating. We are glad to know that you value the quality of the materials, although we regret that the jug has not fully met your expectations regarding capacity and functionality. Your opinion is very important to us and will be taken into account for future developments.
Best regards,
The Alkanatur team.
A
Angel Z.
Rating: 2 out of 5
following a purchase from 31/08/2026
It took 10 days to arrive. Moreover, your page said it was already delivered and that was a lie. A bit disappointing
Translated reviews
Response from Alkanatur
Dear Angel,
We sincerely regret the disappointment you have experienced with the delivery of your order. We appreciate your feedback and would like to resolve this situation in the best possible way. We invite you to contact us directly so that we can assist you.
Sincerely,
The Alkanatur team.
A
Antonio L.
Rating: 2 out of 5
following a purchase from 31/08/2026
I preferred a glass jug but I haven't ordered it because it has a small filtering volume. They should design a glass jug with a filtering capacity of 1.5 l. The order also took a long time to arrive.
Translated reviews
Response from Alkanatur
Dear Antonio,
We sincerely appreciate your comment and regret that your experience was not completely satisfactory. We take your suggestions about the design of a glass jug and the shipping time into account, and we would like to know more about your situation to better assist you.
Please do not hesitate to contact our customer service to resolve any issues you may have had.
Sincerely,
The Alkanatur team
I
Izaskun F.
Rating: 1 out of 5
following a purchase from 31/08/2026
I placed an order on 31/08 and still haven't received it. My account indicates that it has been delivered. Thank goodness it's only 168.79€... Not recommended to buy, very little seriousness
Translated reviews
Response from Alkanatur
Dear Izaskun,
We sincerely regret the confusion and disappointment you have experienced with your order. We understand how important it is for you to receive your purchase on time and would like to resolve this situation. Please contact us directly so we can assist you in the best possible way.
Sincerely,
The Alkanatur team
J
Jose Maria S.
Rating: 2 out of 5
following a purchase from 30/08/2026
The Alkanatur service is fine, with no problems. But the postal service is lamentable as always. I have received your packages through other agencies and in 2/3 days I had the products at home. It is not normal for a package to take 10 days and thanks to the fact that they have well protected the filters, otherwise they would have arrived to be thrown in the trash. The carrier is lamentable.
Translated reviews
Response from Alkanatur
Dear Jose Maria,
We sincerely appreciate your comment and regret that the delivery took longer than expected. We always strive to offer the best possible experience, and your opinion is very valuable to us.
We invite you to contact our customer service so that we can help you resolve this situation.
Sincerely,
The Alkanatur team
D
David E.
Rating: 1 out of 5
following a purchase from 31/08/2026
Incompetent
Translated reviews
Response from Alkanatur
Dear David,
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and would like to better understand your situation to assist you appropriately. We invite you to contact us directly to resolve any issues you may have had.
Sincerely,
The Alkanatur team
B
Beatriz S.
Rating: 2 out of 5
following a purchase from 31/08/2026
Little clarity in instructions.
Translated reviews
Response from Alkanatur
Dear Beatriz,
We appreciate your comment and regret that the instructions were not clear. We strive to provide the best possible experience and your opinion is very valuable to us. We invite you to contact us directly so we can assist you in a more personalized manner.
Sincerely,
The Alkanatur team
F
Francisca L.
Rating: 1 out of 5
following a purchase from 31/08/2026
I received the order today and still need to try it, but I was disappointed by one thing. I placed the order and after almost two weeks I hadn't received it, not even a message that it was on its way, so I wrote to customer service asking where the order was and they kept giving me the runaround in several emails until in the third one they finally replied saying that they had processed it that day. So, if I hadn't written asking, I might still not have received it. I don't know, I didn't expect this level of service. I hope the product is worth it because I lost the desire to buy again.
Translated reviews
Response from Alkanatur
Dear Francisca,
We sincerely regret the experience you had with the delivery of your order and understand your disappointment. We appreciate your comments, as they help us improve our service, and we would like to invite you to contact us privately to resolve any issues you may have had.
We appreciate your understanding and hope to serve you better in the future.
Sincerely,
The Alkanatur team
J
Jose Fco R.
Rating: 2 out of 5
following a purchase from 31/08/2026
I have not received the product, we were at home all day yesterday and the agency (GLS) reports absence, which shows a lack of professionalism, it is not the first time they have done this. Today it has not arrived either and since Tuesday it has been marked as delivered on the Alkanatur website. Thanks to your courier service, the customer experience is terrible in this aspect, I hope this helps in continuous improvement.
Translated reviews
Response from Alkanatur
Dear Jose Fco.,
We deeply regret the experience you had with the delivery of your order. We appreciate your comment, as it helps us identify areas for improvement in our service.
We invite you to contact our customer service to resolve this issue and ensure that you receive your product as soon as possible.
Sincerely,
The Alkanatur team
L
Lola M.
Rating: 1 out of 5
following a purchase from 31/08/2026
10 days to receive an order and when I receive it, it is wrong. Impossible to contact by phone
Translated reviews
Response from Alkanatur
Dear Lola,
We sincerely regret the disappointment you felt with your order and the delivery time. We appreciate your comment and invite you to contact us privately to resolve this issue in the best possible way.
Sincerely,
The Alkanatur team
M
Mercedes E.
Rating: 1 out of 5
following a purchase from 31/08/2026
I still haven't received the order
Translated reviews
Response from Alkanatur
Dear Mercedes,
We regret to know that your order has not yet arrived. We understand how frustrating this situation can be and invite you to contact our customer service to help you resolve the problem as soon as possible.
We appreciate your understanding and hope to assist you soon.
Sincerely,
The Alkanatur team
L
Lucía R.
Rating: 1 out of 5
following a purchase from 25/08/2026
I bought a glass jug, despite the high price it does not have a good design and every time you use it, it spills or drips water and is uncomfortable to use, every time you pour water you have to clean what spills or clean the jug so it doesn't leave a mark on the countertop... Not very functional and very expensive
Translated reviews
Response from Alkanatur
Dear Lucia,
We are sorry to hear that the glass jug did not meet your expectations and we appreciate you sharing your experience. Your opinion is very important to us and we would like to help you resolve this issue.
We invite you to contact our customer service so that we can address your situation in the best possible way.
Sincerely,
The Alkanatur team
P
Pilar M.
Rating: 1 out of 5
following a purchase from 31/08/2026
It has been ten days since I placed the order and it has not arrived. The postal service is one of the worst courier companies. They should change their provider.
Translated reviews
Response from Alkanatur
Dear Pilar,
We regret that your order did not arrive in the expected time. We appreciate your understanding and we are here to help you resolve this situation. Please, we invite you to contact us privately so we can provide you with an appropriate solution.
Sincerely,
The Alkanatur team
D
Diana R.
Rating: 3 out of 5
following a purchase from 30/08/2026
Regarding the products, they are good but the delivery was bad because they were supposed to deliver it at home and not have to go to the post office to claim it.
Translated reviews
Response from Alkanatur
Dear Diana,
We sincerely appreciate your comment and are glad to know that the products were to your liking. We regret the inconveniences you experienced with the delivery and will take your opinion into account to improve our service in the future.
We hope to have the opportunity to serve you again.
Sincerely,
The Alkanatur team.
M
Maria J.
Rating: 1 out of 5
following a purchase from 30/08/2026
I have not received my order yet claiming
Translated reviews
Response from Alkanatur
Dear María,
We sincerely regret that you have not received your order. We appreciate your patience and are here to help you resolve this situation as soon as possible. We invite you to contact our customer service so that we can assist you in a more personalized manner.
Sincerely,
The Alkanatur team
C
Charo R.
Rating: 2 out of 5
following a purchase from 27/08/2026
I love the Alkanatur filters but the new glass jug has a very wide spout and when trying to fill a glass or a bottle, a lot of water is wasted. You have to use a funnel to refill bottles or glasses, etc.
Translated reviews
Response from Alkanatur
Dear Charo,
Thank you very much for your comment and we are sorry that the new glass jug did not meet your expectations. Your opinion is very important to us and we would like to better understand your situation to find an appropriate solution.
Please do not hesitate to contact our customer service so we can assist you in the best possible way.
Sincerely,
The Alkanatur team
M
Milagros M.
Rating: 1 out of 5
following a purchase from 29/08/2026
The delivery company claims it has been delivered and I do not know if it has been sent or not because I have no email or notice that they have sent it and I have not received it
Translated reviews
Response from Alkanatur
Dear Milagros,
We regret that you have had this experience with the delivery of your order. We appreciate you letting us know and suggest that you contact our customer service so that we can investigate what happened and help you resolve this inconvenience.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
E
Elena M.
Rating: 2 out of 5
following a purchase from 28/08/2026
The lid of the jug does not fit, and the water outlet is too wide, so it spills outside the glass.
Translated reviews
Response from Alkanatur
Dear Elena,
We are sorry that you had an unsatisfactory experience with the jug. We appreciate your feedback and we are here to help you resolve any issues you may have had with the product. We invite you to contact our customer service so we can address your situation in a more personalized manner.
Sincerely,
The Alkanatur team
O
Olga C.
Rating: 2 out of 5
following a purchase from 28/08/2026
Hello, black charcoal keeps coming out and I have filled the tank 8 times and emptied it but it keeps coming out, less each time but that didn't happen the first time
Translated reviews
Response from Alkanatur
It is completely normal and natural for charcoal particles to remain in the water. Our filters are made solely of natural products: 100% natural coconut vegetable charcoal and magnesium. We import the coconut charcoal directly from Mexico, and we do not alter the nature of the material.
Due to its state or even due to the transportation of the material, the charcoal may be more broken and crumbled and release more charcoal particles, and even stain the water black. Other times, if its state is more compact, it releases less but it is normal for it to always release black particles due to what we mentioned, because it is an ecological product without any type of chemical treatment.
R
Raquel O.
Rating: 3 out of 5
following a purchase from 25/08/2026
Although I love the glass option, I did not expect less capacity. The lid through which the tap water enters does not close properly and the water flows in a very wide stream, so a lot spills when refilling the Alkanatur bottle for the fridge or gym or school bottle. Well, it is not more practical than the previous one for me.
Translated reviews
Response from Alkanatur
Dear Raquel,
We sincerely appreciate your opinion and are sorry that the new glass option did not meet your expectations regarding capacity and functionality. Your comment is very valuable to us and we will take it into account to continue improving our products.
We remain at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
I
Iera A.
Rating: 1 out of 5
following a purchase from 28/08/2026
After 3 months, the glass jug breaks and they offer me a replacement that does not accept discount codes
Translated reviews
Response from Alkanatur
Dear Iera,
We sincerely regret that you have had an unsatisfactory experience with the glass jug. We understand your disappointment and would like to invite you to contact us directly to find a solution that satisfies you.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
L
Laura P.
Rating: 2 out of 5
following a purchase from 25/08/2026
The order, the product, the shipment all perfect. But ... I never receive any promotions or discounts.
Translated reviews
Response from Alkanatur
Dear Laura,
We greatly appreciate your comment and are glad to know that you are satisfied with your order and shipment. We understand your concern regarding promotions and discounts, and we would like to know more about your experience to help you better.
We are at your disposal for any additional inquiries or clarifications.
Sincerely,
The Alkanatur team
D
Deiene L.
Rating: 1 out of 5
following a purchase from 27/08/2026
It seems you forgot that people have to use your products. The jug has little capacity and needs to be refilled 80 times a day. The filter bottle cannot be used; it is impossible to drink
Translated reviews
Response from Alkanatur
Hello Deiene,
We are very sorry that your experience with our products has not been as expected. We appreciate your comments and want to help you find a solution that fits your needs. We invite you to contact us privately so that we can address your case in a more personalized manner.
Sincerely,
The Alkanatur team.
C
Cristina S.
Rating: 1 out of 5
following a purchase from 28/08/2026
The lid arrived defective
Translated reviews
Response from Alkanatur
Dear Cristina,
We sincerely regret that the lid arrived in poor condition and understand your disappointment. We would like to resolve this situation in the best possible way, so we invite you to contact us directly to find a solution.
Sincerely,
The Alkanatur team
M
Magda V.
Rating: 1 out of 5
following a purchase from 26/08/2026
The lid of the jug arrived broken and I am waiting for a solution
Translated reviews
Response from Alkanatur
Dear Magda,
We sincerely regret that the lid of the jug arrived broken and understand your disappointment. We invite you to contact us privately so that we can find a solution that satisfies you.
Sincerely,
The Alkanatur team
C
Clara P.
Rating: 2 out of 5
following a purchase from 27/08/2026
I received a broken part of the lid of the glass jug I bought, I wrote in the incident mailbox and was calling all day to the customer service phone number, no one answered. Please, I hope you can contact me as soon as possible. Thank you
Translated reviews
Response from Alkanatur
Hello Clara,
We are very sorry that you received the lid of the glass jug broken and understand your frustration. We appreciate that you have contacted us and invite you to write to us again at our email so we can address your case directly and find a solution.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
A
Anna B.
Rating: 1 out of 5
following a purchase from 26/08/2026
I received a broken part
Translated reviews
Response from Alkanatur
Dear Anna,
We deeply regret that you received a damaged item. We appreciate your feedback and invite you to contact our customer service so we can help you resolve this issue.
We are at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
F
Francisco Javier C.
Rating: 3 out of 5
following a purchase from 26/08/2026
I have not yet received my order, it is delayed. Not meeting delivery times. Also, I would like to make another order but until I receive (and reject this one as they told me) I cannot do it. Everything is very long.
Translated reviews
Response from Alkanatur
Dear Francisco Javier,
We sincerely appreciate your comment and apologize for the delay in the delivery of your order. We understand how frustrating this situation can be and we are here to assist you with whatever you need.
We remain at your disposal for any additional inquiries you may have.
Sincerely,
The Alkanatur team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 