Customer reviews of Alkanatur

I don't think it's a great innovation, it seems more expensive than it is and I have the pitcher with the most expensive filters at home.

Very expensive. The design of the pitcher is bad because if it is filled you can't pour water until it has filtered all because otherwise it spills over the top. This doesn't happen with other brands.

I don't like the taste of the water. I will try the blue filters, let's see if I like them more. But in general, it is not what I expected.

Shipments are delayed a lot and they also promised it was BPA-free.. but now it turns out they are removing the glass..

I wanted to buy one piece, and I bought another, upon arrival I saw that it was not the small one, I had to buy the whole blue piece, the replacement is not easy.

The products are not bad, but I think the prices are too high for what they offer and what is available in the market. If they really wanted to contribute to better overall health, the prices would be much more reasonable.

Excessively slow delivery. Orders from China arrive faster. I am still waiting. The quality is good. But the logistics and customer service are not.

The order I placed was managed disastrously.

It doesn't work for eliminating nitrates which is what I have

After receiving my order, I sent an email stating that the bottle that came with it was broken and I am still waiting for a response, this was almost a year ago

The pitcher looks whitish.

Shipping costs are really high and it takes at least 10 days to arrive, also before it came with a little ph bottle, now it is bought separately ...

Terrible delivery. It can't be worse. I still haven't received it

I have not received my order

The jug doesn't fit in the fridge

I was looking forward to the pitcher, but it has not satisfied me. I can't put it in the fridge, being so round it doesn't fit in the door and being tall it doesn't stand up on the shelves of the fridge. Also, when pouring water, I don't know if it doesn't fit well but it doesn't come out in a stream, it spills outside, it doesn't aim well in the glass, you know. What a pity, let's see if in winter when cold water is not needed I can use it.

The delivery was delayed more than expected. The shipping process for the requested filters should be much more agile.

It was a gift and I don't want it, how do I return it?

The glass jug has a major drawback. The glass at the mouth where the water comes out is very thin and breaks easily.

It is not what I expected. The plastic design is much better. In fact, I thought it would be the same but in glass. It holds a lot of water, cannot be stored in the fridge, and the spout does not pour well. They should make the same format they have in plastic but in glass. The filters are fine.

It has plastic

The jug is very pretty and I love that it is made of glass. However, my main issue is that the glass seems to be quite delicate, and this aspect is not sufficiently explained in the product description. While washing it before its first use, it suffered a small bump and the handle cracked. The truth is that I am still quite upset, especially because I fear it won't take long to break completely. I feel especially bad because it was a gift for my 80-year-old mother, and now I think that the plastic version would have been a more suitable option for her. I think it would be advisable to clearly warn that it is fragile glass and should be handled with special care. I have other glass jugs (not filter jugs) that I have had for years and they have never cracked as easily as this one.

I bought more items by mistake and they haven't even replied when I asked for a code/coupon. They are quick to charge. Slow to deliver. I spoke with customer service who told me they would send me a code/discount by email and THEY HAVEN'T EVEN BOTHERED TO REPLY.

What I didn't like is that they took a long time to send the order and they didn't attend to me by phone.

Where is my filters?????

I can't make a return because of the expensive amount

The additional bottle you send is made of very poor plastic that bends just by looking at it, it could be glass.

I am a little disappointed, I don't know if I had too many expectations or if the jug is not working properly. A white layer forms in the middle of the jug that looks like dirt, the jug never fills completely, it always stays a little more than half full and in the filter area, there is stagnant water.

It is very complicated to process a return of the product

Terrible service, it took me 2 weeks to receive my order after writing to them 3 times and without any notice from them about the reasons for the delay.

Regarding the management of the purchase, it was fine. However, the jug has a design that needs improvement in many aspects. Also, it was not previously communicated that the capsule where the filter fits is plastic. Disappointment. And for a high price.

I am not happy because I have changed the filter and I have already filled the jug 5 times and the dirty water keeps coming out, with the price of these filters I think they should work well at least.

I ordered 2 products of which only the shower filter arrived, the jug did not arrive.

It is a bottle too big to carry, they should release a smaller version, plus it is through suction with a plastic straw (it does not have BPA, okay, but it is plastic...). Also, it should be noted that a lot of effort is needed in the suction, which is not recommended for people who suffer from bruxism, as it puts a lot of strain on the mouth muscles. Other than that, the filter quality, as always, is magnificent.

I am going to stop buying from Alkanatur. It is a disaster every time there is a problem with the shipment. When you call by phone, for all orders there is the excuse that they are overwhelmed for one reason or another and they refer the problem to GLS, which is who has the items according to Alkanatur. Alkanatur assures that they do not manage the order but that GLS does. If I do not call customer service to complain that the delivery has not occurred, the orders do not arrive on the date specified in the shipping conditions.

I placed the order on Saturday, May 9 (jug filters) and they arrive on Wednesday, May 20. Even with weekends and holidays in between, I find the waiting time excessive.

10 days since I placed the order. I have contacted a couple of times, last Friday and today. Today, finally, they tell me that the order has been picked up by the transport company. Ten days, really. I hope everything arrives well and I will think about it for next time.

I still haven't received the order.

They do not provide enough technical data, when trying to install the filter its size is incompatible with the taps of my two showers (of different sizes) when I contact them, terrible customer service and the only alternative is to pay an additional €14 for the return. I have been using the jug and other filters for years but I do not intend to buy again.

Hello! very good idea about the glass.. but the amount of water it holds is absurdly small... I imagine there must be some reason but it takes up a lot of space yet hardly holds any water... it's a hassle to keep refilling...