Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 1, 2, 4 and 5 stars

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Noemi R.
Rating: 2 out of 5
It took almost a month for my order to arrive.
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Response from Alkanatur
We deeply regret the inconveniences you have experienced with your order. We strive to provide the best service and your experience is very important to us. If you have any other questions or need more information, please do not hesitate to contact us. Thank you for your patience and trust.
R
Rodrigo C.
Rating: 5 out of 5
the attention, the quality of your items, and the result you want to achieve, keep working to improve people's lives
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Laura M.
Rating: 2 out of 5
The pitcher arrived with a cut. I indicated it by email and they told me they could send me one when I buy more filters, but I already bought 4 initially so it will be about a year more or less before I buy more.
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Response from Alkanatur
Hello, we are terribly sorry for your dissatisfaction. Our customer service department will contact you to resolve this issue. Thank you for your purchase.
M
Mónica G.
Rating: 5 out of 5
The quality of the product and the speed of service
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Paloma C.
Rating: 2 out of 5
The glass bottle arrived broken because it was very poorly protected, I reported the incident on January 6 and they still haven't solved the problem for me.
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Response from Alkanatur
Hello, we are terribly sorry for your dissatisfaction. Our customer service department will contact you to resolve this issue. Thank you for your purchase.
C
Cristina M.
Rating: 5 out of 5
I loved the taste of the water, how quickly it filters, and of course the properties it has. If the design is also pleasant to the eye
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Inmaculada H.
Rating: 5 out of 5
The pitcher arrived very quickly, it arrived with a tiny piece broken, I contacted them, and at the same moment they sent me the complete piece. The pitcher works very well, and everything is great now.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Neus P.
Rating: 5 out of 5
Excellent
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Isabel A.
Rating: 5 out of 5
Everything perfect. It arrived with a broken filter due to transport and the next day they sent us another pack again. Impeccable customer service.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Nito P.
Rating: 5 out of 5
quality
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Esperanza M.
Rating: 5 out of 5
I am delighted with the jug.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Gemma M.
Rating: 5 out of 5
Alkanatur Drops jug, practical, I no longer carry water bottles, it doesn't feel like tap water.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Inmaculada F.
Rating: 5 out of 5
I am delighted with my jug and I already bought another one to give as a gift, what I like the least is that it is not made of glass.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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