Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 1, 2, 4 and 5 stars

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N
Nieves S.
Rating: 1 out of 5
The jug still hasn't arrived. It's been a week since the order
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
M
Margaret E.
Rating: 5 out of 5
I bought the glass bottle at Biocultura and ordered the jug and 4 cases but they still haven't arrived. I think they will be sent this week. Hopefully! Because I am very eager to start using the product. They could notify by email when they send my order and the delivery date. Thank you very much. Margaret Escolar Flanders [email protected]
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Alberto G.
Rating: 1 out of 5
I ordered the jug two weeks ago and here I am waiting
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Virginia T.
Rating: 1 out of 5
I haven't received it
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
M
Ma T.
Rating: 5 out of 5
Good quality of the products. The Alkanatur jug can have the parts purchased separately, so you don't have to change the whole jug when a piece breaks.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
María J.
Rating: 5 out of 5
I am very happy with the jug, I have had it for about a year and now I have decided to buy the filter for the shower.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
D
David G.
Rating: 5 out of 5
My water now has no smell and tastes delicious.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
S
Sagrario M.
Rating: 2 out of 5
It's been a week since I placed the order and I still haven't received it.
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
T
Teba B.
Rating: 5 out of 5
Good product. The only thing is the price is somewhat high.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Joan E.
Rating: 2 out of 5
website update error on shipped orders
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
J
Jose F.
Rating: 1 out of 5
So far I have not received the order, so the rating is worse than bad
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
T
Teresa B.
Rating: 1 out of 5
I still have no news on when my order made on November 29 will arrive. Today is December 7. The filters are fine, but the delivery service should be up to par.
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
M
Montserrat A.
Rating: 1 out of 5
I still have not received the order.
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
M
Marlon R.
Rating: 5 out of 5
Good product
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jonatan C.
Rating: 2 out of 5
Well, send it faster, after all these days it still hasn't been sent
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Response from Alkanatur
I don't know where my order is, I haven't received anything yet, I haven't received any information about the order tracking. Certainly, with how expensive the products of this company are and how bad the transport service they have contracted is.
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Gabriel C.
Rating: 1 out of 5
I don't know where my order is, I haven't received anything yet, I haven't received any information about the order tracking. Certainly, with how expensive the products of this company are and how bad the transport service they have contracted is.
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Response from Alkanatur
Thank you for your rating and for your purchase. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.
L
Luis T.
Rating: 5 out of 5
I have been using Alkanatur filters for years and I am very satisfied
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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William G.
Rating: 5 out of 5
I would like the jug to be made of glass, everything else is excellent
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
María A.
Rating: 5 out of 5
Speed and quality of their products.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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