Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The delivery company changed the home delivery to pickup at a delivery point without my consent, which forced me to waste my time because of that decision without asking or giving me the option to rectify.
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Response from Alkanatur
Dear José Ignacio,
We sincerely appreciate your comment and regret any inconvenience you may have experienced with the delivery. Your opinion is very valuable to us and we will consider it to improve our service in the future.
Sincerely,
The Alkanatur team
C
Carmen R.
Rating: 4 out of 5
following a purchase from 30/08/2026
The only downside is that the order takes a while to arrive.
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Response from Alkanatur
Dear Carmen,
We sincerely appreciate your comment and are glad to know that you are satisfied with your experience in our store. We regret the delay in the arrival of your order and take your observation into account to improve our service.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
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Maria J.
Rating: 1 out of 5
following a purchase from 30/08/2026
I have not received my order yet claiming
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Response from Alkanatur
Dear María,
We sincerely regret that you have not received your order. We appreciate your patience and are here to help you resolve this situation as soon as possible. We invite you to contact our customer service so that we can assist you in a more personalized manner.
Sincerely,
The Alkanatur team
C
Charo R.
Rating: 2 out of 5
following a purchase from 27/08/2026
I love the Alkanatur filters but the new glass jug has a very wide spout and when trying to fill a glass or a bottle, a lot of water is wasted. You have to use a funnel to refill bottles or glasses, etc.
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Response from Alkanatur
Dear Charo,
Thank you very much for your comment and we are sorry that the new glass jug did not meet your expectations. Your opinion is very important to us and we would like to better understand your situation to find an appropriate solution.
Please do not hesitate to contact our customer service so we can assist you in the best possible way.
Sincerely,
The Alkanatur team
M
Modesto C.
Rating: 4 out of 5
following a purchase from 30/08/2026
I don't give them 5 stars because of the time it took to receive the product. About 10 days.
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Response from Alkanatur
Dear Modesto,
We sincerely appreciate your comment and are glad to know that you were satisfied with your purchase. We apologize for the delivery time you mentioned and will take your experience into account to improve in the future.
Sincerely,
The Alkanatur team
C
Cristina D.
Rating: 4 out of 5
following a purchase from 30/08/2026
The order took a long time to arrive and I didn't receive any email informing me of that fact.
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Response from Alkanatur
Dear Cristina,
We appreciate your comment and are glad to know that you are satisfied with your purchase. We apologize for the delay in delivery and the lack of information regarding it; we will take your experience into account to improve our service in the future.
Best regards,
The Alkanatur team
M
Milagros M.
Rating: 1 out of 5
following a purchase from 29/08/2026
The delivery company claims it has been delivered and I do not know if it has been sent or not because I have no email or notice that they have sent it and I have not received it
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Response from Alkanatur
Dear Milagros,
We regret that you have had this experience with the delivery of your order. We appreciate you letting us know and suggest that you contact our customer service so that we can investigate what happened and help you resolve this inconvenience.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
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Elena M.
Rating: 2 out of 5
following a purchase from 28/08/2026
The lid of the jug does not fit, and the water outlet is too wide, so it spills outside the glass.
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Response from Alkanatur
Dear Elena,
We are sorry that you had an unsatisfactory experience with the jug. We appreciate your feedback and we are here to help you resolve any issues you may have had with the product. We invite you to contact our customer service so we can address your situation in a more personalized manner.
Sincerely,
The Alkanatur team
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Mar M.
Rating: 4 out of 5
following a purchase from 28/08/2026
I am satisfied with my purchases at alkanatur
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Response from Alkanatur
Dear Mar,
We sincerely thank you for sharing your positive experience with us. We are glad to know that you are satisfied with your purchases at Alkanatur and we hope to have your visit again very soon.
Sincerely,
The Alkanatur team
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Olga C.
Rating: 2 out of 5
following a purchase from 28/08/2026
Hello, black charcoal keeps coming out and I have filled the tank 8 times and emptied it but it keeps coming out, less each time but that didn't happen the first time
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Response from Alkanatur
It is completely normal and natural for charcoal particles to remain in the water. Our filters are made solely of natural products: 100% natural coconut vegetable charcoal and magnesium. We import the coconut charcoal directly from Mexico, and we do not alter the nature of the material.
Due to its state or even due to the transportation of the material, the charcoal may be more broken and crumbled and release more charcoal particles, and even stain the water black. Other times, if its state is more compact, it releases less but it is normal for it to always release black particles due to what we mentioned, because it is an ecological product without any type of chemical treatment.
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Iera A.
Rating: 1 out of 5
following a purchase from 28/08/2026
After 3 months, the glass jug breaks and they offer me a replacement that does not accept discount codes
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Response from Alkanatur
Dear Iera,
We sincerely regret that you have had an unsatisfactory experience with the glass jug. We understand your disappointment and would like to invite you to contact us directly to find a solution that satisfies you.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
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Laura P.
Rating: 2 out of 5
following a purchase from 25/08/2026
The order, the product, the shipment all perfect. But ... I never receive any promotions or discounts.
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Response from Alkanatur
Dear Laura,
We greatly appreciate your comment and are glad to know that you are satisfied with your order and shipment. We understand your concern regarding promotions and discounts, and we would like to know more about your experience to help you better.
We are at your disposal for any additional inquiries or clarifications.
Sincerely,
The Alkanatur team
D
Deiene L.
Rating: 1 out of 5
following a purchase from 27/08/2026
It seems you forgot that people have to use your products. The jug has little capacity and needs to be refilled 80 times a day. The filter bottle cannot be used; it is impossible to drink
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Response from Alkanatur
Hello Deiene,
We are very sorry that your experience with our products has not been as expected. We appreciate your comments and want to help you find a solution that fits your needs. We invite you to contact us privately so that we can address your case in a more personalized manner.
Sincerely,
The Alkanatur team.
R
Raquel R.
Rating: 4 out of 5
following a purchase from 26/08/2026
The purchase was simple and quick. The shipping company was unprofessional
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Response from Alkanatur
Dear Raquel,
We sincerely appreciate your comment and are glad to know that the purchase was easy and quick. We apologize for any inconvenience you may have experienced with the shipping service and will take your opinion into account for improvement.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team.
C
Cristina S.
Rating: 1 out of 5
following a purchase from 28/08/2026
The lid arrived defective
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Response from Alkanatur
Dear Cristina,
We sincerely regret that the lid arrived in poor condition and understand your disappointment. We would like to resolve this situation in the best possible way, so we invite you to contact us directly to find a solution.
Sincerely,
The Alkanatur team
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Magda V.
Rating: 1 out of 5
following a purchase from 26/08/2026
The lid of the jug arrived broken and I am waiting for a solution
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Response from Alkanatur
Dear Magda,
We sincerely regret that the lid of the jug arrived broken and understand your disappointment. We invite you to contact us privately so that we can find a solution that satisfies you.
Sincerely,
The Alkanatur team
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Clara P.
Rating: 2 out of 5
following a purchase from 27/08/2026
I received a broken part of the lid of the glass jug I bought, I wrote in the incident mailbox and was calling all day to the customer service phone number, no one answered. Please, I hope you can contact me as soon as possible. Thank you
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Response from Alkanatur
Hello Clara,
We are very sorry that you received the lid of the glass jug broken and understand your frustration. We appreciate that you have contacted us and invite you to write to us again at our email so we can address your case directly and find a solution.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
I
Irene P.
Rating: 4 out of 5
following a purchase from 27/08/2026
I would like to know how to clean plastic jars that turn white
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Response from Alkanatur
Dear Irene,
We sincerely thank you for your comment and for the rating of 4/5. To clean the plastic jugs and make them spotless, we recommend using a mixture of hot water and baking soda, letting them soak for a few minutes before rinsing.
We appreciate your trust in Alkanatur and are here to help you with whatever you need.
Sincerely,
The Alkanatur team
F
Francisco Manuel V.
Rating: 4 out of 5
following a purchase from 26/08/2026
The best filters on the market...they should improve the jugs...but still worth it.
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Response from Alkanatur
Hello Francisco Manuel,
We sincerely appreciate your comment and are glad to know that you are satisfied with our filters. We take note of your observation about the jugs to continue improving our products.
We are at your disposal for anything you may need.
Sincerely,
The Alkanatur team
A
Anna B.
Rating: 1 out of 5
following a purchase from 26/08/2026
I received a broken part
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Response from Alkanatur
Dear Anna,
We deeply regret that you received a damaged item. We appreciate your feedback and invite you to contact our customer service so we can help you resolve this issue.
We are at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
M
Mar C.
Rating: 2 out of 5
following a purchase from 24/08/2026
The water stays cloudy
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Response from Alkanatur
Hello Mar,
We regret that you have had an unsatisfactory experience with our product and understand your disappointment. We appreciate your comment and invite you to contact us privately so we can help you find a solution.
Sincerely,
The Alkanatur team
J
Justo C.
Rating: 2 out of 5
following a purchase from 25/08/2026
The glass jug is very weak, it broke when I put it in the fridge.
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Response from Alkanatur
Dear Justo,
We regret that the glass jug did not meet your expectations and broke. We appreciate your feedback and would like to help you resolve this issue; we invite you to contact our customer service so we can find an appropriate solution.
We appreciate your understanding and hope to assist you.
Sincerely,
The Alkanatur team
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Eva Maria A.
Rating: 4 out of 5
following a purchase from 25/08/2026
Very happy with my jug. And with the bottle somewhat less, the method for drinking from it does not convince me at all
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Response from Alkanatur
Dear Eva Maria,
We sincerely thank you for sharing your experience with us. We are glad to know that you are happy with the pitcher, and we will take your comment about the bottle into account to continue improving our products.
We hope to serve you again in the future.
Sincerely,
The Alkanatur team
A
Adela Mercedes C.
Rating: 4 out of 5
following a purchase from 25/08/2026
Happy with the products, but delivery can be faster.
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Response from Alkanatur
Dear Adela Mercedes,
We sincerely appreciate your comment and are glad to know that you are satisfied with our products. We take note of your observation about the delivery and will work to improve in that aspect.
Sincerely,
The Alkanatur team.
M
Maria Del Coral M.
Rating: 4 out of 5
following a purchase from 24/08/2026
My opinion is good.
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Response from Alkanatur
Dear Maria del Coral,
We sincerely appreciate your positive opinion. We are glad to know that you had a good experience with us and we hope you return soon to continue enjoying our products.
Sincerely,
The Alkanatur team
B
Berta R.
Rating: 2 out of 5
following a purchase from 19/08/2026
Terrible customer service
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Response from Alkanatur
Dear Berta,
We sincerely regret that your experience with our customer service was not what you expected. We value your feedback and would like to address your situation in a more personalized manner. We invite you to contact us directly to find a solution.
Sincerely,
The Alkanatur team
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Elsa S.
Rating: 2 out of 5
following a purchase from 23/08/2026
Good
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Response from Alkanatur
Dear Elsa,
We appreciate your comment and regret that your experience has not been completely satisfactory. We would like to better understand your situation and find an appropriate solution, we invite you to contact our customer service team.
We are at your disposal to assist you with whatever you need.
Sincerely,
The Alkanatur team
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Rosario Maria G.
Rating: 1 out of 5
following a purchase from 22/08/2026
After making a purchase of 3 jars, filters, and two shower filters (a couple of months ago my son also bought them) we have seen on the official page that they have lowered the prices.
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Response from Alkanatur
Dear Rosario María,
We regret that you feel dissatisfied with your shopping experience. We appreciate your feedback and invite you to contact our customer service so we can help you resolve your situation.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
M
Maria H.
Rating: 2 out of 5
following a purchase from 21/08/2026
Although with a portrait, my order arrived well today.
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Response from Alkanatur
Dear María,
We regret that your experience has not been completely satisfactory. We appreciate your feedback and invite you to contact our customer service team so we can help you resolve any issues you may have had with your order.
We are at your disposal for anything you need.
Sincerely,
The Alkanatur team
G
Gorka D.
Rating: 2 out of 5
following a purchase from 19/08/2026
The shipment has been eternal. I trusted it would arrive on time because it was a gift. I even contacted them to send it urgently, paying the difference myself, and it didn't happen. The gift could not be made and for the return, without it even arriving, I had to pay for the shipping €26, so I kept it by force
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Response from Alkanatur
Dear Gorka,
We sincerely regret that your experience was not as expected and that the shipment took longer than you anticipated.
Sincerely,
The Alkanatur team
C
Conxita E.
Rating: 1 out of 5
following a purchase from 17/08/2026
I had to go pick them up 36 km from my home.
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Response from Alkanatur
Dear Conxita,
We sincerely regret that you had to travel such a long distance to pick up your order. We appreciate your understanding.
We are at your disposal to assist you.
Sincerely,
The Alkanatur team
M
Maria Cruz S.
Rating: 2 out of 5
following a purchase from 16/08/2026
After 5 days without news from the GLS carrier or Alkanatur, I wrote to Alkanatur and it turned out that the order had not been delivered to the transport agency. No one from the company contacted me for the delivery. They went in the morning and I was not there. I still do not have the order after 10 days. I have requested by phone that it be taken to a parcel shop and we will see if I can finally pick it up after 10 days. It is not just the delay that bothers me but the lack of assumption of responsibility. This is not the experience I had with previous orders so I hope it was an exceptional incident.
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Response from Alkanatur
Dear María Cruz,
We sincerely regret that your experience with us has not been satisfactory and we understand your frustration regarding the lack of communication about your order. We appreciate your patience and willingness to resolve this situation, and we will be happy to help you obtain your order as soon as possible.
Please do not hesitate to contact our customer service team privately so that we can offer you an appropriate solution.
Sincerely,
The Alkanatur team
M
Mari Carme C.
Rating: 4 out of 5
following a purchase from 15/08/2026
At first the water came out black and I had to change the water about 5 times before drinking.
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Response from Alkanatur
Dear Mari Carme,
We sincerely appreciate your comment. Your opinion is very valuable to us and helps us improve every day.
Sincerely,
The Alkanatur team.
S
Sergio D.
Rating: 1 out of 5
following a purchase from 15/08/2026
I received the broken jug and I haven't been able to use it, I am waiting for a response and a solution to the problem
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Response from Alkanatur
Dear Sergio,
We sincerely regret that you received the broken jug and we understand how frustrating this must be for you. We invite you to contact our customer service so that we can resolve this issue as soon as possible.
We appreciate your understanding and are at your disposal to assist you.
Sincerely,
The Alkanatur team
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Nieves P.
Rating: 1 out of 5
following a purchase from 15/08/2026
I have not received the order, and there has been no tracking from GLS. Therefore, I expect a refund. It has also not been possible to contact you by phone
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Response from Alkanatur
Hello,
We apologize for the inconvenience caused. To manage any issues related to an order, it is necessary for you to contact us by email, as this is the channel specifically enabled to review and follow up on these cases.
Currently, we have three active contact channels, so the phone is not our only means of assistance.
A
Alberto F.
Rating: 1 out of 5
following a purchase from 15/08/2026
I placed the order on August 15 and as of today, it still hasn't arrived. According to the carrier, it will arrive tomorrow. Very bad this time.
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Response from Alkanatur
Dear Alberto,
We sincerely apologize for the inconveniences you have experienced with your order. We appreciate your patience and understanding as we work to resolve this situation. We invite you to contact us directly so we can assist you in a more personalized manner and find the best solution.
Sincerely,
The Alkanatur team
N
Néstor D.
Rating: 1 out of 5
following a purchase from 13/08/2026
I bought the borosilicate glass jug after using the plastic one for a year to switch to glass and I see that the tank where the water goes is plastic again. Plastic that even when washing it by hand with a very soft sponge scratches completely on the first wash. Honestly, I don't understand why it is plastic again when you sell the product for the high-quality glass and then a plastic that scratches with anything. Very disappointed, to be honest.
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Response from Alkanatur
Dear Néstor,
We are sorry to hear that your experience with our borosilicate glass pitcher has not been satisfactory. We appreciate your feedback regarding the plastic deposit and take your opinion into account to improve our products.
We invite you to contact our customer service to help you resolve this issue.
Sincerely,
The Alkanatur team
A
Alfonso G.
Rating: 2 out of 5
following a purchase from 11/08/2026
I ordered a second jug, in this case, made of glass. It arrived with a small crack. I have sent several emails and WhatsApp messages and I am waiting for a replacement for a plastic one, like the one I have had for five years.
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Response from Alkanatur
Dear Alfonso,
We sincerely regret that you received the glass jug with a crack and understand your frustration. We would appreciate the opportunity to resolve this issue, so we invite you to contact our customer service to manage the exchange you are requesting.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
M
Maite M.
Rating: 4 out of 5
following a purchase from 13/08/2026
Very happy with the jug except for the small lid it has, which does not move enough and always spills water when serving.
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Response from Alkanatur
Hello Maite,
We are glad to know that you are very happy with the jug. We appreciate your comment about the lid, we will take your opinion into account to improve our product.
Thank you for your support and trust in Alkanatur.
Sincerely,
The Alkanatur team
M
Marisa P.
Rating: 4 out of 5
following a purchase from 12/08/2026
There was a delay in delivery and I had to claim the order. I just started using it, yes it seems that the water is "softer" but it is too soon to give an opinion
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Response from Alkanatur
Hello Marisa,
We greatly appreciate your comment and apologize for the delay in delivery. We are glad to know that you have already started using the product and that you have noticed a difference in the quality of the water. We hope you continue to enjoy your purchase and that you visit us again soon.
Sincerely,
The Alkanatur team.
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