Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
From the time I placed the order (March 25) until it arrived (April 7) it took 14 days. The carrier did very well, but Alkanatur was very slow, too slow.
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Response from Alkanatur
Hello! We are very sorry for the delay, we were closed for the Easter holidays and that is why the shipments took so long to arrive. We greatly appreciate your comments and will take them into account.
M
Monica L.
Rating: 4 out of 5
following a purchase from 24/03/2026
Very happy with the functioning of the jug. I have to try the shower filter
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Marta D.
Rating: 4 out of 5
following a purchase from 23/03/2026
Hello, I already had a little jar from Alkanatur. Delighted with the product. The truth is. It is true that it cost a lot to receive it but I have been using it for a couple of days. Thank you
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Claudia R.
Rating: 1 out of 5
following a purchase from 28/03/2026
The jug arrived broken, I couldn't even use the filter, I opened the box and the lid is broken... I hope you can solve the problem for me, for now I have sent an email and have not received any response.
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Response from Alkanatur
Hello Claudia,
We confirm that your email arrived on Monday, April 7 in the afternoon and your issue was already addressed on the morning of April 8. We sincerely apologize for the inconvenience caused and hope you are already enjoying your order.
A
Andrea C.
Rating: 1 out of 5
following a purchase from 25/03/2026
I still haven't received it and I've been waiting for 9 days, it seems quite expensive to pay €10 for shipping to Menorca.
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Response from Alkanatur
Hello Andrea,
We sincerely apologize for the delay in the delivery of your order. We understand your concern and are working to improve our shipping times. We appreciate your understanding and thank you for your feedback. If you need assistance, please do not hesitate to contact us.
Best regards,
The Alkanatur team.
E
Eva C.
Rating: 1 out of 5
following a purchase from 25/03/2026
You have no traceability of how your order is
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Response from Alkanatur
Hello Eva,
We sincerely appreciate your comment. We regret the inconvenience you have experienced with the traceability of your order. At Alkanatur, we are committed to constantly improving and your opinion is essential for that. We invite you to contact us directly to resolve this situation and ensure you have a satisfactory experience in the future.
Sincerely,
The Alkanatur team
R
Rocio L.
Rating: 1 out of 5
following a purchase from 27/03/2026
I am still waiting for the order. Outside of delivery times. I have no doubt it is a good product, surely excellent based on recommendations I have received but disappointed with the management of the order.
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Response from Alkanatur
Hello Rocio,
We sincerely apologize for the delay in the delivery of your order. We appreciate your trust in us and are working to resolve this situation as soon as possible. If you have any questions, please do not hesitate to contact us.
Thank you for your understanding.
Sincerely,
The Alkanatur team
R
Rodolfo P.
Rating: 4 out of 5
following a purchase from 27/03/2026
A slight delay in shipping.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana G.
Rating: 1 out of 5
following a purchase from 23/03/2026
The order still hasn't arrived and I no longer have much hope that it will arrive...
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Response from Alkanatur
Hello Ana!
We deeply regret the situation you are experiencing with your order. At Alkanatur, we strive to provide quality service and ensure that every customer is satisfied. We invite you to contact our customer service, where we will be happy to help you resolve this issue. We appreciate your understanding and hope to restore your trust in us.
Sincerely,
The Alkanatur team
T
Teresa S.
Rating: 1 out of 5
following a purchase from 26/03/2026
I still haven't received the purchase. I don't know anything.
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Response from Alkanatur
Hello Teresa,
We thank you for your comment and regret that you still have not received your purchase. We are here to help you, so we invite you to contact us directly to resolve your situation as soon as possible. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
L
Luis Fernando T.
Rating: 2 out of 5
following a purchase from 25/03/2026
The product is fine but since 25/3 I placed the order and I am still waiting for it.
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Response from Alkanatur
Hello Luis Fernando,
We appreciate your feedback and regret the delay in the delivery of your order. In this case, it should be noted that there was a week of holidays, which is why orders took longer to arrive. Please do not hesitate to contact us if you need more information.
Sincerely,
The Alkanatur team
T
Toni G.
Rating: 1 out of 5
following a purchase from 24/03/2026
I still haven't received anything
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Response from Alkanatur
We thank you for sharing your opinion. We regret to know that you still have not received your order. We would like to help you resolve this situation as soon as possible. Please contact our customer service so we can assist you.
Sincerely,
The Alkanatur team
M
Miguel C.
Rating: 1 out of 5
following a purchase from 26/03/2026
A disaster, I still haven't received the filters
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Response from Alkanatur
Hello Miguel!
We sincerely apologize that you have not received your filters yet. Your satisfaction is very important to us and we are here to help you. Please contact us directly to resolve this issue as soon as possible. We appreciate your patience and trust in Alkanatur.
Best regards,
The Alkanatur team.
A
Andrea T.
Rating: 1 out of 5
following a purchase from 25/03/2026
Since the 25th I haven't received my order
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Response from Alkanatur
Hello Andrea,
We sincerely apologize for the experience you have had with your order. We assure you that we are working to resolve this issue as quickly as possible. Your satisfaction is very important to us and we are here to help you. Please do not hesitate to contact our customer service for any inquiries.
Sincerely,
The Alkanatur team
P
Patricia M.
Rating: 1 out of 5
following a purchase from 25/03/2026
I still haven't received my order since March 25.
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Response from Alkanatur
We sincerely apologize for the wait for your order since March 25. We would appreciate it if you could contact our customer service for more information.
Thank you for your understanding.
M
Miguel A.
Rating: 1 out of 5
following a purchase from 25/03/2026
How can you ask for my opinion on something I haven't received? But to reply that you are on vacation is no problem.
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Response from Alkanatur
Hello Miguel,
We did notify that we were closed for vacation and that we would respond upon our return, it should be noted that there were holidays and that is why orders were delayed more than usual.
L
Lau P.
Rating: 1 out of 5
following a purchase from 25/03/2026
I bought the jug on March 25 and by April 5 it still hasn't arrived. It said 5 business days... It's taking a bit longer, I think.
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Response from Alkanatur
Hello Lau,
We sincerely apologize that your jug has not arrived on time. We work hard to meet our delivery deadlines and value your patience. Please contact us directly to resolve this situation and ensure you receive your order as soon as possible. Your satisfaction is our priority.
Thank you for your understanding!
Sincerely,
The Alkanatur team
E
Elia M.
Rating: 1 out of 5
following a purchase from 25/03/2026
On March 25, I placed an order and I still have not received it. I also have no notice from the company delivering the order or from Alkanatur about why it has not been delivered. As of today, 04-04-2026, I have not received it.
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Response from Alkanatur
Hello Elia,
We sincerely regret the situation you are experiencing with your order. We appreciate you informing us about this inconvenience. To assist you in the best possible way, we invite you to contact our customer service. We will be happy to investigate your case and offer you a solution.
Thank you for your understanding.
Sincerely,
The Alkanatur team
L
Luis Javier F.
Rating: 4 out of 5
following a purchase from 24/03/2026
All good, although GLS took a while to bring the package!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
T
Tamara S.
Rating: 2 out of 5
following a purchase from 24/03/2026
I have not yet received the order and they wanted to deliver it on dates that they did not tell me they would deliver it. I am waiting for it to arrive.
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Susana G.
Rating: 4 out of 5
following a purchase from 25/03/2026
Everything very sustainable
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
D
Desi M.
Rating: 2 out of 5
following a purchase from 24/03/2026
Too long shipping time to receive in A Coruña and insufficient communication.
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Response from Alkanatur
Hello Desi,
We appreciate your feedback. We regret the delay in delivery and the lack of communication. We are working to improve these aspects and provide you with a better experience in the future. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team.
E
Empar A.
Rating: 4 out of 5
following a purchase from 23/03/2026
In principle very good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Juan Luis P.
Rating: 2 out of 5
following a purchase from 23/03/2026
The shipment took a long time to arrive and the company GLS does not call to say the approximate delivery time.
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Response from Alkanatur
Hello Juan Luis,
We appreciate your comment and regret that the delivery did not meet your expectations. We are constantly working to improve our service, including coordination with our carriers. Your experience is valuable to us and we will do our best to make it more satisfactory in the future.
Sincerely,
The Alkanatur team.
E
Encarnación V.
Rating: 4 out of 5
following a purchase from 23/03/2026
Very happy with the product and the company. We had a problem with a filter and they sent us another one at no cost, I think this makes a difference. They solve problems, clarify doubts!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
P
Pedro R.
Rating: 4 out of 5
following a purchase from 20/03/2026
All good, I arrive on time and well packaged, to put a but, they take a little while to arrive the orders.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
G
Giovanna S.
Rating: 2 out of 5
following a purchase from 22/03/2026
Well, I bought jug replacements, and when I activated it, the water came out so black that I got scared. It hadn't happened to me before.. and I tried with the second filter and the same thing. I wrote and they told me it's normal. But of course, I ruined a filter, they should put a big warning that this is normal, because I don't think I'm the only one it happens to.
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Response from Alkanatur
Hello! It appears in the instructions and in the frequently asked questions on the website, anyway, we will take note to improve communications. We hope you enjoy the product.
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Anna Maria Q.
Rating: 2 out of 5
following a purchase from 21/03/2026
They say they called the house and there was no one, this is not true, there were 3 people, it would be very strange if none of the 3 heard the doorbell. NOBODY CAME TO OUR HOUSE
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Response from Alkanatur
Hello Anna Maria,
We appreciate your comment and sincerely regret the confusion. At Alkanatur, we value communication and strive to provide the best possible service. We will investigate what happened to ensure it does not happen again. Your satisfaction is our priority.
We are at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
A
Arancha I.
Rating: 1 out of 5
following a purchase from 20/03/2026
The jar arrived completely cracked and I am still waiting for another one since last Thursday. The packaging should be better, as it came simply with a bit of bubble wrap.
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Response from Alkanatur
Hello Arancha,
We deeply regret that your jar arrived damaged and that the packaging did not meet our expectations. We appreciate your feedback, as it helps us improve. Please contact us directly to resolve your situation as soon as possible and ensure your satisfaction. Your trust is very important to us.
Sincerely,
The Alkanatur team
J
José María M.
Rating: 1 out of 5
following a purchase from 16/03/2026
A product that costs 155 euros and comes wrapped in bubble wrap only. That product needs to be better packaged with a box and protection inside the box.
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Response from Alkanatur
Hello José María,
We sincerely appreciate your feedback. We regret that the presentation of your order did not meet your expectations. At Alkanatur, we are committed to constantly improving and will take your suggestion about the packaging into account. Your satisfaction is our priority.
Thank you for helping us to be better.
Sincerely,
The Alkanatur team
M
María R.
Rating: 1 out of 5
following a purchase from 15/03/2026
This is the 2nd time I place an order and 2 days later you launch discounts, I feel like a fool!!!!!! it makes you lose the desire to keep buying from you.
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Response from Alkanatur
I wish we could do something in these cases! But that's how promotions work: they are specific campaigns and cannot be applied to already placed orders.
To avoid this happening again, we recommend keeping an eye on the newsletter.
O
Olga O.
Rating: 4 out of 5
following a purchase from 13/03/2026
The wonderful water, on my first day with the jug
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Jose Juan M.
Rating: 1 out of 5
following a purchase from 11/03/2026
I do not like the absorption system at all, it swallows a lot of air. Also, the filter releases little black balls that you end up ingesting. Furthermore, you never get to consume the water from the bottle, as the filter does not reach the bottom. Very dissatisfied with the purchase.
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Response from Alkanatur
Hello Jose Juan,
We sincerely regret that your experience with Alkanatur has not been satisfactory. We value your opinion and thank you for sharing it. Our goal is to offer high-quality products, and we are committed to resolving any issues you may have had. We invite you to contact our customer service so we can assist you more directly. Your satisfaction is our priority.
Sincerely,
The Alkanatur team
D
Daniel R.
Rating: 2 out of 5
following a purchase from 08/03/2026
Well, the product is very good. But the shipping is terrible. When you pay, you receive confirmation of the payment, but no estimated arrival date, no shipping reference, no transport company... nothing. Also, it takes about 10 days for a national shipment! I feel bad that companies like Amazon are taking market share from them, but there are reasons!
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Response from Alkanatur
Hello Daniel,
Thank you for your comment and for valuing our products. We sincerely regret the inconveniences you have experienced with the shipping. We are working to improve our communication and the efficiency of our deliveries, as your satisfaction is our priority. We appreciate your patience and understanding, and we hope to offer you a better experience in the future.
Sincerely,
The Alkanatur team
M
Miren T.
Rating: 4 out of 5
following a purchase from 08/03/2026
I am happy with these filters, I think they are very good and fulfill their purpose
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jose Luis O.
Rating: 4 out of 5
following a purchase from 05/03/2026
Received everything correctly.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Mila D.
Rating: 4 out of 5
following a purchase from 24/02/2026
Just 15 days ago, for now I am satisfied.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
B
Belén B.
Rating: 1 out of 5
following a purchase from 05/01/2026
I have rated the filter very poorly because the only thing it does is reduce water pressure. They ask me to evaluate the product and I do, and the response I get is that this is not the place to say that, to talk to customer service. Okay. And if I talk to customer service, will they refund my money? Because if so, I will withdraw the criticism, while not because it is you who asked for my opinion, I did not put it for free. And by the way, they have not made it public. That says a lot. Who only publishes good reviews........
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Response from Alkanatur
Hello Belén,
We sincerely appreciate your opinion and regret that your experience has not been as expected. Your satisfaction is very important to us and we are here to help you. We invite you to contact our customer service, where they can offer you the necessary assistance and resolve any concerns you may have. Your opinion is valuable and we take it into account to improve.
Sincerely,
The Alkanatur team
V
Valentin P.
Rating: 1 out of 5
following a purchase from 25/02/2026
One of the cartridges I received was defective; they did not want to change it for me.
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Paula D.
Rating: 2 out of 5
following a purchase from 23/02/2026
Although both pitchers came well, the leaf-shaped lid of the blue one does not close properly.
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Response from Alkanatur
Hello! :) This type of incident is managed through customer service, please contact them and they will help you with your problem.
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