Customer reviews of Alkanatur

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I have not received the order

I have been using the pitcher and filters from another brand (Brita) for years, since specifically 2011 when I moved from Madrid to Paris and then living in other cities like Valencia and now Barcelona and honestly I have always been satisfied with their taste, quality-price, easy purchase... A month ago we decided to change taking advantage of the fact that the pitcher was already in bad condition and try this brand that supposedly offers better filtration quality and despite its price (more than double for both the pitcher and the filters), and after just 3 weeks of use I can say that I will not buy either the pitcher or filters again. The first filter did not last even a week (with an average of 4 liters per day of use and some days less). Supposedly it should last me 3 months and it hasn't even reached 3 weeks of use of the first filter, the kettle is full of limescale and the water tastes unfiltered. The same thing happened with the previous brand but after more than 40 days of use. I do not recommend it and I am very very disappointed and angry because I was certainly happy with the previous brand. But for being Spanish and certainly more natural, after its use I do not think about it at all. A SCAM.

Despite following the filter activation protocol and after many filtrations, the water when bottled in a glass bottle changes taste within minutes and is very unpleasant. Customer service leaves much to be desired, the response to my feeling when I wrote, besides taking longer to respond than they say, was there is no solution and that's it, I would have expected something more honestly when it has been at most 2 weeks since I bought it.

The handle of the pitcher arrived broken

Terrible experience

It has been three weeks since I placed the order and it still hasn't arrived. Problems with the delivery company that has not sent my order to the specified address.

The jar I think needs to be better, it should be glass... it gets dirty quickly

The order was quite delayed and when it arrived, all three filters were broken, just opening the package all the microbeads from the filters spilled out. When I tried to contact them, they did not answer the phone (not even during their working hours), I had to resolve it through their email. Bad experience.

Currently very happy

Very comfortable

Good service and good quality, but the lid to refill the jug stays ajar, it doesn't close well.

I haven't received the order yet and almost two weeks have passed

the price of the jug and the filters is expensive. Especially when I have to buy only filters with increased transportation.

Hello, When opening the package, the lid that opens for the water to fall fell off and broke on one side. It has been like this from the very beginning. I can place it, but it is broken. I consider it too delicate, as it simply fell on the countertop and a small side tab broke. In summary, the product is new, but with that defect from the start.

Simple purchase and fast delivery

I arrive late and they didn't even notify me to communicate it

Water that tastes like nothing

After 1 month of use, I tested with the chlorine reagent and the water still has the same amount of chlorine, which is not little. 100€ down the drain.

Hello, during the purchase I had many doubts and the clarification was more outside the website and with friends who already had the jug, however the shipping and the transport company was exceptional, very fast, attentive, detailed information before delivery, the best courier service I have received, I think the company is called GLS, a ten for them. Thank you very much.

I have one complaint about the pitcher, which is that the filling lid is very fragile and sometimes falls off and needs to be put back on, other than that everything is correct, that's why I take away one star.

There were no changes in the chlorine testing kit

I bought the shower filter and it significantly reduced the pressure, I bought the metal bottle that filters the water when drinking and it is impossible to suck, it is super hard and only air comes in. I complained but your response was that it is like that and there is no other option. I am quite dissatisfied.

There was a problem with the delivery and your service said that it had not been picked up and yet I had the delivery at home and had not received any notice. Days later I received it but Alkanatur did not inform me of anything. Today I put one of the filters and the water comes out cloudy after several uses, at least 6 or 7 liters.

I only find one downside to the jug, after just a year of use washing it with baking soda or vinegar or soap I can't get rid of the white scale that remains at the bottom...

Filter water, but it is expensive

There is just one detail left, that the jug be made of glass instead of plastic.

I take my time to adapt to water with magnesium. It would be good if they made filters without magnesium emissions or told how much magnesium you take per day according to the amount of water you drink

The pitcher at the handle height arrived broken

Great

At home we are all happy with the jug. But one negative point is not having an indicator that warns of cartridge change. Other than that, fantastic. Thank you very much!

It is very comfortable although sometimes I notice a certain taste in the water.

A rip-off, the bottle is not comfortable or practical, nor hygienic. Also, it has the same pH as tap water. I want to return it.

I like the filter and that it is connected to the tap so I don't have to keep a few bottles full to drink water. However, I find the system for the tap to be very cumbersome.

Ok

The filter does not fit well with the pitcher. It sticks out a bit at the top so it does not completely filter the water

I like the taste of the water

Good for now

In a week the water comes out with lime, in a month I have had to change the filter 3 times, this didn't happen to me with the Brita

Delighted with my jug, it would be good to know when the filter runs out that's why I don't give it 5 stars