Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 504 published reviews
5 4 588 83% 4 508 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 1, 2 and 5 stars

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A
Antonia G.
Rating: 5 out of 5
following a purchase from 17/09/2026
I love it, I am very happy with the product
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Veronika Z.
Rating: 5 out of 5
following a purchase from 31/08/2026
Very good filtering quality and very friendly customer service team. I had a problem with the jug and they didn't take long to send me the replacement part.
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Judith M.
Rating: 5 out of 5
following a purchase from 06/09/2026
I bought the shower filter pack and pitcher for the kitchen, and I am delighted!! The filter is super easy to install and you can immediately notice on your skin that the water is purer!! As for the pitcher, it's wonderful to purify the water I consume daily.... so I am very happy with everything!! The Alkanatur team has been by my side to advise me on which product was best suited to my needs based on the area I live in, the shipping was super fast and efficient! I will definitely recommend it!!
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Response from Alkanatur
Hello Judith,

Thank you very much for your wonderful review. We are glad to know that both the shower filter and the jug have exceeded your expectations and that our team was able to assist you properly. We will always be here to help you and we hope to see you again at Alkanatur.

Sincerely,
The Alkanatur team
P
Pilar M.
Rating: 5 out of 5
following a purchase from 30/03/2025
The last bottle they released seems quite good to me. Good after-sales service.
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Response from Alkanatur
Dear Pilar,

We greatly appreciate your comment and are glad to know that you are satisfied with our latest bottle and the after-sales service. Your opinion is very important to us and motivates us to keep improving.

Best regards,
The Alkanatur team
M
Montserrat F.
Rating: 5 out of 5
following a purchase from 16/09/2026
For now I am delighted with the good taste of the water.
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Response from Alkanatur
Hello Montserrat,

We sincerely appreciate your comment and are glad to know that you are delighted with the taste of the water. Your satisfaction is very important to us and motivates us to continue providing the best.

We remain at your disposal for any inquiries.

Sincerely,
The Alkanatur team
S
Silvia G.
Rating: 5 out of 5
following a purchase from 16/09/2026
The jar is beautiful and the water is spectacular
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Response from Alkanatur
Dear Silvia,

We sincerely thank you for sharing your very positive opinion. We are glad to know that you are delighted with the jug and that the water meets your expectations. We hope to see you again very soon so you can continue enjoying our products.

Sincerely,
The Alkanatur team.
R
Ruben L.
Rating: 5 out of 5
following a purchase from 06/09/2026
It is true that filtered water tastes better and is more satisfying. I don't know if structured water really works or not. Perhaps the price is a bit high for me. But I am quite happy with the purchase.
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Response from Alkanatur
Dear Rubén,

We sincerely thank you for sharing your positive experience with us. We are glad to know that you enjoy the filtered water and that you are satisfied with your purchase. We take your comments about structured water into account and hope to continue improving to always provide you with the best.

Best regards,
The Alkanatur team
G
Gema C.
Rating: 5 out of 5
following a purchase from 16/09/2026
I like it, you have to get used to the taste, but it's better than I thought.
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Response from Alkanatur
Dear Gema,

We sincerely appreciate your opinion and are glad to know that you have enjoyed our product. Each experience is unique, and we love that you have found a flavor you like. We hope you return soon to our store to continue exploring more of what we offer.

Sincerely,
The Alkanatur team
M
Marian J.
Rating: 5 out of 5
following a purchase from 16/09/2026
.
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Response from Alkanatur
Hello Marian,

We sincerely thank you for taking the time to share your satisfaction. We are glad to know that your experience with us has been positive.

We remain at your disposal for anything you may need in the future.

Sincerely,
The Alkanatur team
F
Fina A.
Rating: 5 out of 5
following a purchase from 15/09/2026
I have been buying the filtris for years and I am very happy
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Response from Alkanatur
Hello Fina,

We are very pleased to know that you have been satisfied with our filters for all these years. Your trust and loyalty are very important to us and motivate us to continue offering the best.

We sincerely appreciate your comment and remain at your disposal for anything you need.

Sincerely,
The Alkanatur team
K
Koro P.
Rating: 5 out of 5
following a purchase from 15/09/2026
I really like how it filters the water in my area. It removes all kinds of flavors, especially chlorine.
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Response from Alkanatur
Hello Koro,

We sincerely thank you for sharing your positive experience with our water filter. It is a pleasure to know that you have noticed an improvement in taste and that it has eliminated chlorine, which is essential for enjoying water in your home.

We remain at your disposal for any future inquiries.

Sincerely,
The Alkanatur team
S
Silvia B.
Rating: 5 out of 5
following a purchase from 15/09/2026
Perfect
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Response from Alkanatur
Dear Silvia,

We sincerely thank you for your wonderful review. We are glad to know that you are satisfied with your experience and that our products have met your expectations.

Sincerely,
The Alkanatur team
M
Marta D.
Rating: 5 out of 5
following a purchase from 15/09/2026
I bought a glass jar to replace the old plastic jar. It is expensive but worth the investment for those who use it regularly. It is excellent. We are very happy at home.
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Response from Alkanatur
Hello Marta,

We sincerely thank you for sharing your positive experience with our glass jug. We are glad to know that you are satisfied with your purchase and that you have found a product that meets your needs.

We remain at your disposal for any questions you may have in the future.

Sincerely,
The Alkanatur team
M
Marian M.
Rating: 5 out of 5
following a purchase from 14/09/2026
The only downside is that in the instructions the black/gray letters on a green background are not easy to read. It's hard to read them. In white color it would be more comfortable for the user. Thank you. I'm happy with the jug, as a detail it would be nice to include a small bottle to transport water for example to work with the design of the flower of life.
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Response from Alkanatur
Dear Marian,

We sincerely appreciate your comment and are glad to know that you are satisfied with the jug. We take note of your suggestions regarding the instructions and the idea of a bottle for transporting water; we greatly value our customers' opinions to continue improving.

We remain at your disposal for any other inquiries.

Sincerely,
The Alkanatur team
C
Cristina O.
Rating: 5 out of 5
following a purchase from 14/09/2026
Good products
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Response from Alkanatur
Dear Cristina,

We sincerely thank you for sharing your positive experience with our products. We are glad to know that you are satisfied and that you have found what you were looking for at Alkanatur.

Best regards,

The Alkanatur team
I
Inmaculda A.
Rating: 5 out of 5
following a purchase from 13/09/2026
There was a problem with the delivery but they helped me and in the end I arrived on time with my gift.
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Response from Alkanatur
Dear Inmaculda,

We sincerely thank you for sharing your experience with us. We are glad to know that, despite the inconvenience with the delivery, our team was able to assist you and that your gift arrived on time. Your satisfaction is very important to us.

Sincerely,
The Alkanatur team
P
Pol N.
Rating: 5 out of 5
following a purchase from 14/09/2026
Brilliant. The best possible solution for your water. Impeccable customer service. A great service.
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Response from Alkanatur
Dear Pol,

We sincerely thank you for your kind words. We are glad to know that you are satisfied with our water solution and that you have had a good experience with our customer service.

We are at your disposal for any other inquiries you may have.

Sincerely,
The Alkanatur team
C
Carolina N.
Rating: 1 out of 5
following a purchase from 12/09/2026
I have not received or generated the invoice, even after requesting it by email I do not get a response
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Response from Alkanatur
Dear Carolina,

We sincerely regret that you have not received your invoice and understand how frustrating this situation can be. We would appreciate it if you could contact us directly so we can resolve this issue as soon as possible.

We are at your disposal to assist you.

Sincerely,
The Alkanatur team
C
Carlos A.
Rating: 5 out of 5
following a purchase from 13/09/2026
All OK. Waiting for the shipment.
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Response from Alkanatur
Hello Carlos,

We sincerely appreciate your comment and are glad to know that you are satisfied with your experience. We hope your shipment arrives soon and meets your expectations.

Best regards,
The Alkanatur team
Y
Yolanda S.
Rating: 5 out of 5
following a purchase from 22/08/2025
Perfect
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Response from Alkanatur
Dear Yolanda,

We sincerely thank you for your very positive comment. We are glad to know that you have had a perfect experience with us.

Sincerely,
The Alkanatur team
S
Sara C.
Rating: 5 out of 5
following a purchase from 13/09/2026
It's worth it, in my house the water tastes like lead and the water from Valencia isn't very good either, it has solved those problems.
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Response from Alkanatur
Hello Sara,

We sincerely appreciate your comment. We are glad to know that our products have improved the quality of water in your home and have resolved your concerns. Your satisfaction is our greatest reward.

Sincerely,
The Alkanatur team
P
Pili C.
Rating: 5 out of 5
following a purchase from 13/09/2026
Thanks to these filters, the burden of carrying bottles is over and so is the plastic waste. The glass jug is perfect.
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Response from Alkanatur
Dear Pili,

Thank you very much for sharing your positive experience. We are glad to know that our filters have made your life easier and contributed to reducing plastic use. We hope to see you again in our store to continue supporting you on your journey towards a more sustainable lifestyle.

Sincerely,
The Alkanatur team
C
Carolina C.
Rating: 5 out of 5
following a purchase from 13/09/2026
the company Correos that makes the delivery does it on time and correctly.
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Response from Alkanatur
Dear Carolina,

We sincerely appreciate your comment. We are glad to know that the delivery of your order was timely and correct. Your satisfaction is very important to us.

Sincerely,
The Alkanatur team
M
Marco Antonio A.
Rating: 5 out of 5
following a purchase from 13/09/2026
All good
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Response from Alkanatur
Dear Marco Antonio,

We sincerely thank you for your positive comment. We are glad to know that your experience was satisfactory and we hope to see you again soon in our store.

Best regards,
The Alkanatur team
L
Lorena G.
Rating: 5 out of 5
following a purchase from 29/08/2026
I loved it, even my children have noticed that the water tastes better.
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Response from Alkanatur
Dear Lorena,

We are very happy to know that you have enjoyed our products and that your children have also noticed the difference in the taste of the water. Comments like yours motivate us to continue working enthusiastically.

We sincerely appreciate your support and trust.

Sincerely,
The Alkanatur team
L
Lara S.
Rating: 5 out of 5
following a purchase from 13/09/2026
I like it a lot. It's big, filters quickly, and the taste of the water is very good.
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Response from Alkanatur
Hello Lara,

We are very pleased to know that you are satisfied with your purchase. We appreciate your comment about the size, the speed of filtration, and the taste of the water; it is a pleasure for us to offer quality products.

Thank you for sharing your experience with us.

Sincerely,
The Alkanatur team
M
Marián P.
Rating: 1 out of 5
following a purchase from 08/09/2026
I placed the order 3 weeks ago and I still haven't received it and you are not responding to my emails or anything.
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Response from Alkanatur
Good morning:

We apologize for the inconvenience caused.

We have reviewed our records and we do not have any record of having received any email from you in our Customer Service department, you need to write to the email: [email protected]

Please, we would appreciate it if you could resend your inquiry to this same email, so that we can review the status of the shipment and manage the issue.

As soon as we receive it, we will be able to check what has happened and assist you with your order.

Best regards,

Alkanatur Team
J
Jose Manuel D.
Rating: 5 out of 5
following a purchase from 12/09/2026
Very satisfied
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Response from Alkanatur
Dear Jose Manuel,

We sincerely thank you for sharing your very positive experience. We are glad to know that you are very satisfied with our products and services.

We remain at your disposal for any inquiries or assistance you may need in the future.

Sincerely,
The Alkanatur team
I
Isabel P.
Rating: 5 out of 5
following a purchase from 11/09/2026
Serious professionals and a magnificent product. I will always continue with Alkanatur
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Response from Alkanatur
Dear Isabel,

We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with our product and service, and we hope to serve you again in the future.

Sincerely,
The Alkanatur team
L
Lara M.
Rating: 5 out of 5
following a purchase from 30/08/2026
Everything is perfect. The jug is clearly of good quality and I feel at ease knowing that I drink healthy water.
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Response from Alkanatur
Dear Lara,

We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with the quality of our jug and that you feel at ease drinking healthy water.

Best regards,
The Alkanatur team
V
Vanesa S.
Rating: 5 out of 5
following a purchase from 10/09/2026
I love it, I have been using it for more than 2 years. The water tastes better
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Response from Alkanatur
Hello Vanesa!

We are very pleased to know that you have been enjoying our product for over 2 years and that you have noticed the improvement in the taste of the water. We sincerely appreciate your trust and hope you continue to choose Alkanatur for your needs.

Best regards,
The Alkanatur team
A
Alopale S.
Rating: 5 out of 5
following a purchase from 30/08/2026
.
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Response from Alkanatur
Dear Alopale,

We sincerely thank you for taking the time to leave your opinion. We are glad to know that you are satisfied with your experience in our store.

We remain at your disposal for any future inquiries or needs.

Sincerely,
The Alkanatur team
G
Gabriela D.
Rating: 5 out of 5
following a purchase from 11/09/2026
We have already started using it and it's excellent!! Very practical and gives us peace of mind. No more plastic bottles!! Thank you!!
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Response from Alkanatur
Hello Gabriela,

Thank you very much for your positive comment! We are glad to know that you are already using our product and that you find it practical and reassuring. Your support motivates us to continue working for a more sustainable world.

Sincerely,
The Alkanatur team
J
Jose G.
Rating: 5 out of 5
following a purchase from 11/09/2026
All good
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Response from Alkanatur
Hello Jose,

We sincerely thank you for your positive comment. We are glad to know that your experience was satisfactory and we hope to see you again soon in our store.

Sincerely,
The Alkanatur team.
E
Esther A.
Rating: 5 out of 5
following a purchase from 30/08/2026
ok
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Response from Alkanatur
Dear Esther,

We sincerely thank you for your comment and for taking the time to share your satisfaction with us. We are glad to know that you are happy with your experience.

Best regards,
The Alkanatur team.
V
Victoria A.
Rating: 5 out of 5
following a purchase from 09/09/2026
Good product and fast delivery service
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Response from Alkanatur
Dear Victoria,

We sincerely thank you for your kind words. We are glad to know that you are satisfied with our product and delivery service. Your opinion is very valuable to us.

Sincerely,
The Alkanatur team.
I
Isaac C.
Rating: 5 out of 5
following a purchase from 10/09/2026
Everything great
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Response from Alkanatur
Dear Isaac,

We sincerely thank you for your very positive comment. We are glad to know that everything has been great and we hope to see you again soon in our store.

Sincerely,
The Alkanatur team.
A
Anna D.
Rating: 5 out of 5
following a purchase from 10/09/2026
Good design, good taste, it makes you want to drink.
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Response from Alkanatur
Dear Anna,

Thank you very much for your very positive comment. We are glad to know that you enjoy the design and taste of our products, and that they inspire you to drink more. Your satisfaction is our greatest reward.

Sincerely,
The Alkanatur team.
F
Fernando S.
Rating: 2 out of 5
following a purchase from 10/09/2026
It took a week for the zeolite filter order to arrive. That's why I give such a low rating, the products themselves are 5 stars.
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Response from Alkanatur
We are very sorry for the delay in delivering your order and understand that it has affected your rating. We are already analyzing what happened with the delivery company to improve delivery times and prevent it from happening again.

We are glad to know that, despite the delay, you are satisfied with our zeolite filters and that the products deserve those 5 stars.

Best regards.
J
Juan Antonio A.
Rating: 5 out of 5
following a purchase from 09/09/2026
For now very well
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Response from Alkanatur
Hello Juan Antonio,

Thank you very much for sharing your positive experience with us. We are glad to know that you are satisfied with our products and services. Your support is very important to us.

Best regards,
The Alkanatur team.
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