Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
We sincerely thank you for your very positive comment. We are glad to know that the delivery was correct and that you are satisfied with our product. Your satisfaction is our priority, and we hope to serve you again in the future.
Sincerely,
The Alkanatur team
M
María Azucena G.
Rating: 5 out of 5
following a purchase from 13/05/2026
Good product and fast delivery.
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Response from Alkanatur
Dear María Azucena,
We sincerely thank you for your comment and for the 5-star rating. We are glad to know that you are satisfied with our product and the speed of delivery. We hope to serve you again in the future.
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Verónica C.
Rating: 5 out of 5
following a purchase from 13/05/2026
The jar is a wonder, the taste of the water...I haven't tried the other products yet, I just received the shower filter and the countertop ones for the kitchen.
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Response from Alkanatur
Hello Veronica!
Thank you very much for your comment and for the 5-star rating. We are glad to know that you are enjoying the taste of the water with our pitcher. We hope that the other products, such as the shower filter and the countertop ones, also meet your expectations. If you have any questions or comments, feel free to contact us. Cheers!
A
Ainhoa U.
Rating: 5 out of 5
following a purchase from 12/05/2026
It takes a long time for the order to arrive
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Response from Alkanatur
Dear Ainhoa, we sincerely thank you for your 5/5 rating. We regret that you experienced a delay in the delivery of your order and we are working to improve our shipping times. If you have any further questions or concerns, please do not hesitate to contact us.
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Patricia C.
Rating: 5 out of 5
following a purchase from 13/05/2026
Everything perfect
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Response from Alkanatur
Dear Patricia,
We sincerely thank you for your excellent rating and for sharing your positive experience with Alkanatur. We are glad to know that everything has been perfect for you. We remain at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
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Maria Isabel P.
Rating: 5 out of 5
following a purchase from 12/05/2026
I have received the order correctly and the products are of quality!
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Response from Alkanatur
Hello Maria Isabel!
Thank you very much for your 5-star rating. We are glad to know that you received your order correctly and that you are satisfied with the quality of our products. Your opinion is very important to us.
We hope to see you again soon at Alkanatur!
Best regards,
The Alkanatur team
J
Juan S.
Rating: 5 out of 5
following a purchase from 11/05/2026
Borosilicate is a great improvement and in terms of energy, the water has also improved. The only flaw I see is that when serving the water, the pitcher drips a little.
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Response from Alkanatur
Dear Juan, we sincerely thank you for your 5-star rating and your comment about the borosilicate. We are glad to know that you have noticed an improvement in the energy level of the water. We will take your observation about the pitcher into account to continue improving our products.
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Pepa M.
Rating: 5 out of 5
following a purchase from 11/05/2026
Everything great
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Response from Alkanatur
Dear Pepa,
We sincerely appreciate your 5-star rating and are very pleased to know that you had a positive experience with Alkanatur. Your satisfaction is our priority and we are here to assist you with whatever you need.
Sincerely,
The Alkanatur team
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Maryury C.
Rating: 5 out of 5
following a purchase from 23/03/2026
Excellent, I am delighted
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Response from Alkanatur
Dear Maryury,
We sincerely thank you for your excellent review and are pleased to know that you are delighted with Alkanatur. Your satisfaction is our greatest reward and motivates us to continue offering quality products. We hope to see you again soon!
M
Miguel C.
Rating: 5 out of 5
following a purchase from 05/05/2026
It is the fourth jug we have in the family, knowing for many years what we recommend.
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Response from Alkanatur
Hello Miguel!
Thank you very much for your incredible review and for trusting Alkanatur over the years. We are glad to know that our pitcher has been part of your family and that you recommend it. We will continue working to offer you the best.
Best regards!
L
Lorena R.
Rating: 1 out of 5
following a purchase from 11/05/2026
I am going to stop buying from Alkanatur. It is a disaster every time there is a problem with the shipment. When you call by phone, for all orders there is the excuse that they are overwhelmed for one reason or another and they refer the problem to GLS, which is who has the items according to Alkanatur. Alkanatur assures that they do not manage the order but that GLS does. If I do not call customer service to complain that the delivery has not occurred, the orders do not arrive on the date specified in the shipping conditions.
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Response from Alkanatur
Hello Lorena,
We sincerely regret the inconveniences you have experienced with your shipments. Your experience is important to us, and we take your comments very seriously. We are working to improve our service and ensure that your orders arrive on time. We appreciate your patience and understanding. Please do not hesitate to contact us directly for any inquiries.
Sincerely,
The Alkanatur team.
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Lola V.
Rating: 5 out of 5
following a purchase from 07/05/2026
Good afternoon, Everything arrived very well. I am delighted with the great acquisition made. Being able to drink quality water that provides much more than just water to our body. Thank you very much.
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Response from Alkanatur
Good afternoon, Lola! Thank you very much for your comment and rating. We are glad to know that you are delighted with your purchase and that you enjoy the quality water we offer. Your satisfaction is our priority. We hope to see you again soon at Alkanatur!
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Noelia R.
Rating: 5 out of 5
following a purchase from 11/05/2026
For now, the water tastes like store-bought after filtering, flavorless.
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Response from Alkanatur
Dear Noelia,
We sincerely thank you for your excellent review. We are pleased to know that the filtered water meets your expectations and has a pleasant taste. If you have any questions or need more information about our products, please do not hesitate to contact us. We are here to help you.
Sincerely,
The Alkanatur team
R
Rosa Maria L.
Rating: 5 out of 5
following a purchase from 09/05/2026
Good product!!
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Response from Alkanatur
Thank you very much, Rosa Maria! We appreciate your comment and are glad to know that you like our product. Your satisfaction is our priority. We hope to see you again at Alkanatur!
M
Miren Josune L.
Rating: 5 out of 5
following a purchase from 11/05/2026
I like the product I bought
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Response from Alkanatur
Dear Miren Josune,
We sincerely thank you for your review and are glad to know that you are satisfied with the product you purchased from Alkanatur. Your satisfaction is our priority and your opinion is very valuable to us.
We remain at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
S
Silvia S.
Rating: 5 out of 5
following a purchase from 09/05/2026
I really like this filtration jug
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Response from Alkanatur
Dear Silvia,
We sincerely thank you for your positive comment about our filtration jug. We are glad to know that you like it very much and that it meets your expectations. If you have any questions or need more information, please do not hesitate to contact us. Your satisfaction is our priority.
Sincerely,
The Alkanatur team
M
Myriam B.
Rating: 5 out of 5
following a purchase from 09/05/2026
Good scientific information on your website Spanish production transparency. Perfect
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Response from Alkanatur
Hello Myriam!
Thank you very much for your evaluation and your comments. We are glad to know that you find our scientific information useful and that you appreciate the transparency of our Spanish production. We will continue working to offer you the best.
Best regards,
The Alkanatur team.
H
Helena L.
Rating: 5 out of 5
following a purchase from 10/05/2026
Everything perfect
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Response from Alkanatur
Dear Helena,
We sincerely appreciate your feedback and are glad to know that everything has been perfect in your experience with Alkanatur. Your satisfaction is our priority and we hope to see you again soon. If you have any questions or need assistance, please do not hesitate to contact us.
Best regards,
The Alkanatur team
I
Irene F.
Rating: 5 out of 5
following a purchase from 10/05/2026
I already have a jar and my mother-in-law is buying the new borosilicate version on our recommendation. Thank you!
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Response from Alkanatur
Dear Irene,
We sincerely thank you for your excellent review and for trusting Alkanatur. We are glad to know that both you and your mother-in-law are enjoying our products. We hope to continue offering you the best in the future!
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Nancy F.
Rating: 5 out of 5
following a purchase from 22/04/2026
I request an invoice for Nancy Ferrero Barrueco, Fermín Caballero 54, ground floor, local 1, dental clinic, 28034 Madrid, ID 16593506H. Thank you very much.
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Response from Alkanatur
Dear Nancy,
Thank you very much for your 5/5 rating! Your invoice request has been received. You need to contact customer service so we can send you the invoice.
Sincerely,
The Alkanatur team
J
Johann R.
Rating: 5 out of 5
following a purchase from 09/05/2026
Perfect
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Elia C.
Rating: 1 out of 5
following a purchase from 09/05/2026
I still haven't received the order.
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Response from Alkanatur
Hello Elia!
We sincerely apologize for the delay in the delivery of your order. We appreciate your patience and we are here to help you. Our team is taking care of your request and you will hear from us soon. Thank you for trusting Alkanatur.
Sincerely,
The Alkanatur team
A
Anna B.
Rating: 5 out of 5
following a purchase from 08/05/2026
Very happy
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Response from Alkanatur
Hello Anna!
Thank you very much for your comment and your rating of 5/5. We are glad to know that you are very happy with Alkanatur. Your satisfaction is our priority.
We look forward to seeing you again soon!
M
Maria Jose B.
Rating: 5 out of 5
following a purchase from 06/05/2026
Easy handling and hardly any flavor
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Response from Alkanatur
Hello Maria Jose!
We thank you very much for your comment and for giving us a rating of 5/5. We are glad to know that you find our products easy to handle and that their flavor is subtle. Your satisfaction is our priority. We hope to see you again soon!
Best regards,
The Alkanatur team.
S
Sandra V.
Rating: 5 out of 5
following a purchase from 07/05/2026
We like the taste of water, and how it takes care of us from the inside
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Response from Alkanatur
Thank you very much, Sandra! We are very glad to know that you enjoy the taste of the water and that you appreciate its health benefits. Your satisfaction is our priority. Cheers!
A
Angeles P.
Rating: 5 out of 5
following a purchase from 08/05/2026
The glass jug is fine, but I would have preferred if the compartment where the filter is inserted was also made of glass.
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Response from Alkanatur
Dear Angeles, we sincerely thank you for your opinion and we are glad to know that you are satisfied with the glass jug. We take your suggestion about the filter deposit into account and will work to improve our products in the future. Your feedback is very valuable to us.
C
Cristina D.
Rating: 5 out of 5
following a purchase from 08/05/2026
Very good customer service
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Response from Alkanatur
Thank you very much, Cristina, for your excellent review! We are glad to know that you are satisfied with our customer service. Your opinion motivates us to continue providing the best possible experience.
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Luis M.
Rating: 5 out of 5
following a purchase from 06/05/2026
Perfect.
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Response from Alkanatur
Hello Luis!
Thank you very much for your comment and for the rating of 5/5. We are glad to know that you are satisfied with Alkanatur. If you have any additional suggestions or comments, feel free to share them.
Best regards!
T
Tomás H.
Rating: 5 out of 5
following a purchase from 06/05/2026
All good. The only thing is that the jug had a manufacturing defect and I am waiting for the new one to arrive.
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Response from Alkanatur
Hello Tomás!
We appreciate your 5-star rating. We apologize for the inconvenience with the jug and we are working to resolve the issue as quickly as possible. If you need more information, do not hesitate to contact us.
Best regards,
The Alkanatur team.
C
Carolina B.
Rating: 5 out of 5
following a purchase from 08/05/2026
Everything is correct, in time for ordering and receiving it. Thank you
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Response from Alkanatur
Hello Carolina!
Thank you very much for your rating and your positive comments. We are glad to know that your experience with Alkanatur has been satisfactory. We hope to see you again soon!
Regards,
The Alkanatur team
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Miriam M.
Rating: 5 out of 5
following a purchase from 08/05/2026
everything correct and good, as always
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Response from Alkanatur
Dear Miriam,
We sincerely thank you for your comment and for your rating of 5/5. We are glad to know that your experience at Alkanatur has been satisfactory, as always. We are here to serve you and hope to continue meeting your expectations in the future.
Sincerely,
The Alkanatur team
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Virginia E.
Rating: 5 out of 5
following a purchase from 06/05/2026
I bought the jug more than a year ago and I am very happy with the product.
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Response from Alkanatur
Hello Virginia!
Thank you very much for your comment and for sharing your positive experience with our pitcher. We are glad to know that you are so happy with your purchase. If you need anything else, do not hesitate to contact us. Best regards from the Alkanatur team!
P
Paula M.
Rating: 5 out of 5
following a purchase from 06/05/2026
I love your work and the products are very necessary. Thank you!!
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Response from Alkanatur
Dear Paula,
Thank you very much for your kind comment and your excellent evaluation! We are glad to know that our products are to your liking and that you consider our work valuable. Your support is essential for us.
Best regards!
The Alkanatur team
M
Maria Victoria N.
Rating: 5 out of 5
following a purchase from 07/05/2026
An excellent service and product!
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Response from Alkanatur
Thank you very much, Maria Victoria, for your 5-star rating! We are glad to know that you had an excellent experience with our service and products. Your satisfaction is our priority. We hope to see you soon at Alkanatur!
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Ana A.
Rating: 5 out of 5
following a purchase from 08/05/2026
Everything is perfect. Excellent products.
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Response from Alkanatur
Dear Ana,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with our products. Your opinion is very important to us and motivates us to continue offering the best.
Best regards,
The Alkanatur team
M
Marta S.
Rating: 5 out of 5
following a purchase from 05/05/2026
Excellent, I recommend it
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Response from Alkanatur
Hello Marta!
Thank you very much for your excellent review and for recommending Alkanatur. We are glad to know that you had a good experience with us. We hope to see you soon!
Best regards,
The Alkanatur team
M
Mireia C.
Rating: 5 out of 5
following a purchase from 07/05/2026
Very happy with the purchase. The water has a different taste!
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Response from Alkanatur
Hello Mireia!
Thank you very much for your comment and for the 5/5 rating. We are glad to know that you are happy with your purchase and that you have noticed the difference in the taste of the water. If you have any other questions or need assistance, do not hesitate to contact us.
Best regards!
V
Victoria S.
Rating: 5 out of 5
following a purchase from 07/05/2026
I am happy with the product
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Response from Alkanatur
Dear Victoria, we sincerely thank you for your 5-star rating. We are pleased to know that you are satisfied with the product and that you have had a good experience with Alkanatur. If you have any questions or need more information, please do not hesitate to contact us.
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Antonio P.
Rating: 5 out of 5
following a purchase from 06/05/2026
Good quality, good taste of the water, fast delivery
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Response from Alkanatur
Dear Antonio, we sincerely thank you for your kind words about the quality and taste of our water, as well as for the prompt delivery. Your satisfaction is our priority and motivates us to keep improving. We hope to serve you again soon!
L
Leonor R.
Rating: 1 out of 5
following a purchase from 06/05/2026
They do not provide enough technical data, when trying to install the filter its size is incompatible with the taps of my two showers (of different sizes) when I contact them, terrible customer service and the only alternative is to pay an additional €14 for the return. I have been using the jug and other filters for years but I do not intend to buy again.
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Response from Alkanatur
Hello,
We regret that the product was not compatible with your taps.
In the product sheet of the shower filter, we indicate the measurements and available compatibilities, as well as include images of the recommended adapter for certain types of installation, precisely to help before the purchase.
Regarding the return, the conditions and the logistical cost of €14 are publicly detailed in our return policy on the website before placing the order.
We are sorry that in your case the experience was not as expected and we also appreciate that you have trusted our products for years.
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