Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I recommend it 100 x 100. My experience with Alkanatur has been very positive. Thanks to their filter, I have stopped buying bottled water and now I drink tap water with total confidence. The shower filter has surprised me even more: my skin no longer itches and my hair stays clean for more days. A change that is really noticeable.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Maria Pilar L.
Rating: 5 out of 5
following a purchase from 02/03/2026
I like it. The truth is that it saves money and is much more comfortable than buying bottles almost every day in summer.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Montse P.
Rating: 5 out of 5
following a purchase from 29/03/2026
Great, the water with the filter is very good, much better than bottled.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Elena M.
Rating: 5 out of 5
following a purchase from 27/03/2026
Very happy with my order
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Javier D.
Rating: 5 out of 5
following a purchase from 25/03/2026
I bought the complete kitchen pack some time ago and since I noticed that the shower water damages the skin, I finally bought the shower filter. I hope you make a shower intercom with a filter too. Best regards
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Claudia R.
Rating: 1 out of 5
following a purchase from 28/03/2026
The jug arrived broken, I couldn't even use the filter, I opened the box and the lid is broken... I hope you can solve the problem for me, for now I have sent an email and have not received any response.
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Response from Alkanatur
Hello Claudia,
We confirm that your email arrived on Monday, April 7 in the afternoon and your issue was already addressed on the morning of April 8. We sincerely apologize for the inconvenience caused and hope you are already enjoying your order.
A
Andrea C.
Rating: 1 out of 5
following a purchase from 25/03/2026
I still haven't received it and I've been waiting for 9 days, it seems quite expensive to pay €10 for shipping to Menorca.
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Response from Alkanatur
Hello Andrea,
We sincerely apologize for the delay in the delivery of your order. We understand your concern and are working to improve our shipping times. We appreciate your understanding and thank you for your feedback. If you need assistance, please do not hesitate to contact us.
Best regards,
The Alkanatur team.
M
Mar L.
Rating: 5 out of 5
following a purchase from 27/03/2026
I just received the jug, on time and as indicated. It is a gift for another person and I hope they enjoy it as much as we do. I am delighted, really!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Eva C.
Rating: 1 out of 5
following a purchase from 25/03/2026
You have no traceability of how your order is
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Response from Alkanatur
Hello Eva,
We sincerely appreciate your comment. We regret the inconvenience you have experienced with the traceability of your order. At Alkanatur, we are committed to constantly improving and your opinion is essential for that. We invite you to contact us directly to resolve this situation and ensure you have a satisfactory experience in the future.
Sincerely,
The Alkanatur team
A
Antonia T.
Rating: 5 out of 5
following a purchase from 23/03/2026
I have ordered before but now I have opted for the white water filter and I just received it so I will try it soon and see if it is as good as the other blue one
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Carlos S.
Rating: 5 out of 5
following a purchase from 22/03/2026
the best treatment for water both internally and externally
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Jose Maria C.
Rating: 5 out of 5
following a purchase from 23/03/2026
Currently happy with the purchase
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
R
Rosa Maria G.
Rating: 5 out of 5
following a purchase from 26/03/2026
I really liked the filtering of the jug because the water doesn't have the weird taste that other types of filters I've tried give. It removes the chlorine taste from the tap water in the area where I live. I would only add a counting system to change the filter and not have to note it down manually.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Monica M.
Rating: 5 out of 5
following a purchase from 25/03/2026
All good
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
R
Rocio L.
Rating: 1 out of 5
following a purchase from 27/03/2026
I am still waiting for the order. Outside of delivery times. I have no doubt it is a good product, surely excellent based on recommendations I have received but disappointed with the management of the order.
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Response from Alkanatur
Hello Rocio,
We sincerely apologize for the delay in the delivery of your order. We appreciate your trust in us and are working to resolve this situation as soon as possible. If you have any questions, please do not hesitate to contact us.
Thank you for your understanding.
Sincerely,
The Alkanatur team
M
Maria Del Mar O.
Rating: 5 out of 5
following a purchase from 23/03/2026
Some fabulous filters.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
B
Begoña P.
Rating: 5 out of 5
following a purchase from 24/03/2026
The water is another water with these filters. Very happy with the result
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
N
Natalia R.
Rating: 5 out of 5
following a purchase from 26/03/2026
Good product
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana G.
Rating: 1 out of 5
following a purchase from 23/03/2026
The order still hasn't arrived and I no longer have much hope that it will arrive...
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Response from Alkanatur
Hello Ana!
We deeply regret the situation you are experiencing with your order. At Alkanatur, we strive to provide quality service and ensure that every customer is satisfied. We invite you to contact our customer service, where we will be happy to help you resolve this issue. We appreciate your understanding and hope to restore your trust in us.
Sincerely,
The Alkanatur team
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Xavier D.
Rating: 5 out of 5
following a purchase from 21/03/2026
Everything is correct
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Elena C.
Rating: 5 out of 5
following a purchase from 24/03/2026
The package has arrived correctly
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Manuel T.
Rating: 5 out of 5
following a purchase from 23/03/2026
Everything perfect
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
T
Teresa S.
Rating: 1 out of 5
following a purchase from 26/03/2026
I still haven't received the purchase. I don't know anything.
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Response from Alkanatur
Hello Teresa,
We thank you for your comment and regret that you still have not received your purchase. We are here to help you, so we invite you to contact us directly to resolve your situation as soon as possible. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
L
Luis Fernando T.
Rating: 2 out of 5
following a purchase from 25/03/2026
The product is fine but since 25/3 I placed the order and I am still waiting for it.
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Response from Alkanatur
Hello Luis Fernando,
We appreciate your feedback and regret the delay in the delivery of your order. In this case, it should be noted that there was a week of holidays, which is why orders took longer to arrive. Please do not hesitate to contact us if you need more information.
Sincerely,
The Alkanatur team
T
Toni G.
Rating: 1 out of 5
following a purchase from 24/03/2026
I still haven't received anything
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Response from Alkanatur
We thank you for sharing your opinion. We regret to know that you still have not received your order. We would like to help you resolve this situation as soon as possible. Please contact our customer service so we can assist you.
Sincerely,
The Alkanatur team
M
Mercedes M.
Rating: 5 out of 5
following a purchase from 24/03/2026
Good shopping experience.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Miguel C.
Rating: 1 out of 5
following a purchase from 26/03/2026
A disaster, I still haven't received the filters
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Response from Alkanatur
Hello Miguel!
We sincerely apologize that you have not received your filters yet. Your satisfaction is very important to us and we are here to help you. Please contact us directly to resolve this issue as soon as possible. We appreciate your patience and trust in Alkanatur.
Best regards,
The Alkanatur team.
I
Inés G.
Rating: 5 out of 5
following a purchase from 23/03/2026
This is the first time I use water filtering jugs and I wanted to do it with the best on the market.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Aroa S.
Rating: 5 out of 5
following a purchase from 23/03/2026
Good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Carmina L.
Rating: 5 out of 5
following a purchase from 21/03/2026
I have had the jug for a long time and I have decided to invest in the shower filter, so far very happy.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Claudia G.
Rating: 5 out of 5
following a purchase from 24/03/2026
Excellent
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Andrea T.
Rating: 1 out of 5
following a purchase from 25/03/2026
Since the 25th I haven't received my order
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Response from Alkanatur
Hello Andrea,
We sincerely apologize for the experience you have had with your order. We assure you that we are working to resolve this issue as quickly as possible. Your satisfaction is very important to us and we are here to help you. Please do not hesitate to contact our customer service for any inquiries.
Sincerely,
The Alkanatur team
M
Mluz B.
Rating: 5 out of 5
following a purchase from 23/03/2026
Very happy with the quality of the water, we also took it with us these days on vacation to a beach place, where we usually buy bottled water and it has been very convenient, we have saved money, time and of course the quality of the water. Great !!!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
P
Patricia M.
Rating: 1 out of 5
following a purchase from 25/03/2026
I still haven't received my order since March 25.
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Response from Alkanatur
We sincerely apologize for the wait for your order since March 25. We would appreciate it if you could contact our customer service for more information.
Thank you for your understanding.
M
Miguel A.
Rating: 1 out of 5
following a purchase from 25/03/2026
How can you ask for my opinion on something I haven't received? But to reply that you are on vacation is no problem.
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Response from Alkanatur
Hello Miguel,
We did notify that we were closed for vacation and that we would respond upon our return, it should be noted that there were holidays and that is why orders were delayed more than usual.
R
Roser G.
Rating: 5 out of 5
following a purchase from 24/03/2026
Satisfactory
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
L
Lau P.
Rating: 1 out of 5
following a purchase from 25/03/2026
I bought the jug on March 25 and by April 5 it still hasn't arrived. It said 5 business days... It's taking a bit longer, I think.
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Response from Alkanatur
Hello Lau,
We sincerely apologize that your jug has not arrived on time. We work hard to meet our delivery deadlines and value your patience. Please contact us directly to resolve this situation and ensure you receive your order as soon as possible. Your satisfaction is our priority.
Thank you for your understanding!
Sincerely,
The Alkanatur team
E
Eva M.
Rating: 5 out of 5
following a purchase from 24/03/2026
Trusted brand, delighted with the quality/price ratio, I find it fundamental and essential to drink and shower with quality water.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
E
Elia M.
Rating: 1 out of 5
following a purchase from 25/03/2026
On March 25, I placed an order and I still have not received it. I also have no notice from the company delivering the order or from Alkanatur about why it has not been delivered. As of today, 04-04-2026, I have not received it.
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Response from Alkanatur
Hello Elia,
We sincerely regret the situation you are experiencing with your order. We appreciate you informing us about this inconvenience. To assist you in the best possible way, we invite you to contact our customer service. We will be happy to investigate your case and offer you a solution.
Thank you for your understanding.
Sincerely,
The Alkanatur team
C
Carmen Q.
Rating: 5 out of 5
following a purchase from 22/03/2026
Very punctual orders and problem resolution on the spot. Very good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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