Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 1, 2 and 5 stars

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E
Edurne S.
Rating: 2 out of 5
I have not received the order yet; I have no news about whether it has left the warehouse, etc. I also have not received any email to track the order.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
C
Carla T.
Rating: 1 out of 5
I placed the order on 30/11/24, and as of today, 9/12/24, I have not received shipping confirmation or communication from the company. I don't know at this point if I will receive my order.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
M
Mariangels M.
Rating: 5 out of 5
The trust that the filtration gives me.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
B
Begoña B.
Rating: 1 out of 5
Nothing has arrived yet, nor have they sent me an email about when I will receive the order.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Àngels M.
Rating: 5 out of 5
Delighted with the service and the product.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Angel A.
Rating: 1 out of 5
I still have not received my order after a week.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
J
Jose M.
Rating: 5 out of 5
Perfect as always
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Asier M.
Rating: 5 out of 5
Good product, it gives the water no chlorine smell and the taste is excellent.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
Y
Yolanda S.
Rating: 1 out of 5
I have not yet received the package. How can I rate the product? But if I rate the shipping that I have not received, it is terrible.
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Eugenio O.
Rating: 1 out of 5
An order that never arrived. I sent you an email…
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
R
Rafael P.
Rating: 2 out of 5
Delayed orders
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
L
Luis J.
Rating: 2 out of 5
It takes too long to come from Galicia, I don't understand it, I have received other orders from Barcelona for example, and they arrive very quickly, they need to step up, I think!!
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
C
Cristina C.
Rating: 1 out of 5
I haven't received anything
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
N
Nieves S.
Rating: 1 out of 5
The jug still hasn't arrived. It's been a week since the order
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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