Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I am still waiting for the order placed more than 2 weeks ago
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Response from Alkanatur
Thank you for your feedback and for your purchase. We have seen that your order could not be delivered. We will contact you throughout the day to resolve it.
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Laura G.
Rating: 5 out of 5
Value for money, speed in shipping.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Marife M.
Rating: 5 out of 5
You can really tell when you drink unfiltered water! Very happy with my Alkanatur pitcher.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Cliente A.
Rating: 5 out of 5
I think the product is excellent and also the logistics has always worked perfectly for me. I have been buying for years, several pitchers, many spare parts, it always arrives perfectly, quickly...
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Ramon C.
Rating: 1 out of 5
The jug does not seem to have any effect. The water is cloudy after several filtrations, it does not change the taste at all, and the bottom of the jug is full of lime.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We are very sorry that you are not satisfied with the product. The jug does not remove the natural minerals from the water, being alkaline water it is therefore rich in minerals. To avoid those whitish stains it simply requires a little extra care, as indicated on page 9 of the instruction manual. In any case, we will contact you to provide a solution. Best regards.
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Ivana B.
Rating: 5 out of 5
The tap water is very good once filtered. The price of the jug is a bit high, they should offer discounts more often.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Consuelo E.
Rating: 5 out of 5
I placed the order without any problem and it arrived earlier than expected.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Ana M.
Rating: 5 out of 5
You could make some offers to customers. Other than that, I am happy with the function of my jug.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Carmen J.
Rating: 5 out of 5
I really like the speed with which they deliver the product and the quality of the product.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Carmen T.
Rating: 5 out of 5
They are high-quality products. Also, I love that they are made in Spain. Bravo.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Raquel O.
Rating: 5 out of 5
The quality of the water is great, the taste seemed spectacular to me, I was used to Brita.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Manuel V.
Rating: 5 out of 5
Everything is correct.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Maria M.
Rating: 2 out of 5
The water tastes a lot like chlorine, more than before filtering it. We use solarized water (which no longer has that taste) and it tastes bad after filtering it...
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Marcos P.
Rating: 5 out of 5
Fast and serious, good attention!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Nuria P.
Rating: 1 out of 5
I have not yet received the order, after 10 days since the purchase.
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Response from Alkanatur
Hello Nuria, we are terribly sorry for the delay. Some delegations have been very busy and the delay has been a bit longer than we expected. Remember that our deliveries are on business days, not calendar days, so today would be the 6th day. For any questions regarding your order, please contact our customer service department: [email protected], and they will provide you with more info :). We apologize once again for the delay.
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Fernando V.
Rating: 5 out of 5
The quality of the filtered water is the best. But also the design of the jug and the instructions for use. The shipping has been fast and perfect.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Pilar M.
Rating: 5 out of 5
The water tastes good, with no chlorine smell and the filters have a long duration.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Anna O.
Rating: 5 out of 5
All the filters we have at home (jug at first, shower filter, and faucet filter now) work very well.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Cliente A.
Rating: 1 out of 5
I still haven't received the purchase, I suppose it's the fault of express mail, but it's impossible to talk to them.
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Response from Alkanatur
Thank you for your rating. It's a shame that it hasn't reached you yet... We see in the tracking that the address was incomplete or incorrect. We recommend that you modify it or contact us to try to communicate it. We hope that Correos Express takes care of this 1-star rating ;)
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Francisco J.
Rating: 5 out of 5
Everything is correct, feeling of purity in the water.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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María M.
Rating: 5 out of 5
The speed of delivery. I placed my order and received it in the minimum delivery time. They are great, and the product was very well protected and presented. Worthy of its quality. To improve, I can only think of offering more often.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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