Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I placed the order on August 15 and as of today, it still hasn't arrived. According to the carrier, it will arrive tomorrow. Very bad this time.
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Response from Alkanatur
Dear Alberto,
We sincerely apologize for the inconveniences you have experienced with your order. We appreciate your patience and understanding as we work to resolve this situation. We invite you to contact us directly so we can assist you in a more personalized manner and find the best solution.
Sincerely,
The Alkanatur team
J
Javier R.
Rating: 5 out of 5
following a purchase from 05/08/2026
Everything perfect, and after-sales service very good
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Response from Alkanatur
Hello Javier,
We thank you very much for your comment and we are glad to know that you have had a satisfactory experience with our products and after-sales service. Your opinion is very valuable to us and motivates us to continue offering the best.
Sincerely,
The Alkanatur team
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Néstor D.
Rating: 1 out of 5
following a purchase from 13/08/2026
I bought the borosilicate glass jug after using the plastic one for a year to switch to glass and I see that the tank where the water goes is plastic again. Plastic that even when washing it by hand with a very soft sponge scratches completely on the first wash. Honestly, I don't understand why it is plastic again when you sell the product for the high-quality glass and then a plastic that scratches with anything. Very disappointed, to be honest.
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Response from Alkanatur
Dear Néstor,
We are sorry to hear that your experience with our borosilicate glass pitcher has not been satisfactory. We appreciate your feedback regarding the plastic deposit and take your opinion into account to improve our products.
We invite you to contact our customer service to help you resolve this issue.
Sincerely,
The Alkanatur team
C
Concha T.
Rating: 5 out of 5
following a purchase from 08/06/2026
very good
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Response from Alkanatur
Dear Concha,
We sincerely thank you for your very positive comment. We are glad to know that your experience with us has been satisfactory and that our products meet your expectations.
Sincerely,
The Alkanatur team
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Celia A.
Rating: 5 out of 5
following a purchase from 13/08/2026
Great invention
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Response from Alkanatur
Dear Celia,
We sincerely thank you for your very positive comment and for giving us a 5-star rating. We are glad to know that you are satisfied and that our product has been to your liking.
Best regards,
The Alkanatur team.
A
Alfonso G.
Rating: 2 out of 5
following a purchase from 11/08/2026
I ordered a second jug, in this case, made of glass. It arrived with a small crack. I have sent several emails and WhatsApp messages and I am waiting for a replacement for a plastic one, like the one I have had for five years.
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Response from Alkanatur
Dear Alfonso,
We sincerely regret that you received the glass jug with a crack and understand your frustration. We would appreciate the opportunity to resolve this issue, so we invite you to contact our customer service to manage the exchange you are requesting.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
A
Ana Paula D.
Rating: 5 out of 5
following a purchase from 13/08/2026
I am very happy
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Response from Alkanatur
Dear Ana Paula,
We are very pleased to know that you are so happy with your experience at Alkanatur. We appreciate your support and trust in us.
We remain at your disposal for anything you may need.
Sincerely,
The Alkanatur team
R
Rubén S.
Rating: 5 out of 5
following a purchase from 07/08/2026
Filter correctly
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Response from Alkanatur
Hello Ruben,
We sincerely thank you for your positive comment. We are glad to know that our product meets your expectations and filters correctly. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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Sonia S.
Rating: 5 out of 5
following a purchase from 12/08/2026
Very good service
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Response from Alkanatur
Hello Sonia,
We sincerely thank you for your kind words. We are glad to know that you are satisfied with our service and that we have met your expectations.
Sincerely,
The Alkanatur team
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Natalia A.
Rating: 5 out of 5
following a purchase from 12/08/2026
Everything is perfect although the jar is smaller than I expected, I guess so it doesn't weigh too much being made of glass
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Response from Alkanatur
Dear Natalia,
We sincerely thank you for your positive comment. We are glad to know that you are satisfied with your purchase, and we take note of the size of the jug. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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Ximena D.
Rating: 5 out of 5
following a purchase from 11/08/2026
100% recommendable
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Response from Alkanatur
Hello Ximena,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with our products and services. Your recommendation means a lot to us and motivates us to keep improving every day.
Sincerely,
The Alkanatur team
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Alexandra Z.
Rating: 5 out of 5
following a purchase from 09/08/2026
And it seems like a great product
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Response from Alkanatur
Dear Alexandra,
We sincerely thank you for your very positive comment. We are glad to know that you consider our product excellent and we hope you visit us again soon to discover more of what we offer.
Sincerely,
The Alkanatur team
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Teresa C.
Rating: 5 out of 5
following a purchase from 11/08/2026
I really like these filters and jugs
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Response from Alkanatur
Dear Teresa,
We sincerely thank you for your very positive comment. We are glad to know that you enjoy our filters and jugs. We hope to see you again soon and that you continue to find products you love in our store.
Sincerely,
The Alkanatur team
Y
Yolanda R.
Rating: 5 out of 5
following a purchase from 10/08/2026
I am very happy, I feel much better since I drink the filtered water with alkanatur.
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Response from Alkanatur
Dear Yolanda,
We are glad to know that you feel much better since using Alkanatur filtered water. Your satisfaction is our greatest reward and motivates us to continue offering quality products.
We hope you continue to enjoy our products and come back soon.
Sincerely,
The Alkanatur team
L
Luz R.
Rating: 5 out of 5
following a purchase from 10/08/2026
Very good pitcher, I bought the glass one and the experience is very good.
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Response from Alkanatur
Dear Luz,
Thank you very much for your wonderful review! We are glad to know that you are enjoying your crystal jug and that your experience has been so positive. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
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Rafaela G.
Rating: 5 out of 5
following a purchase from 09/08/2026
Good experience, everything is fine
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Response from Alkanatur
Hello Rafaela,
We sincerely thank you for sharing your positive experience. We are glad to know that everything has gone well and that you are satisfied with our service.
We remain at your disposal for any future needs.
Sincerely,
The Alkanatur team
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Verena V.
Rating: 5 out of 5
following a purchase from 09/08/2026
As users of both the pitcher and the shower filter, we couldn't be happier, 100% recommendable
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Response from Alkanatur
Dear Verena,
We sincerely thank you for your positive feedback. We are glad to know that both the jug and the shower filter have exceeded your expectations and that you are satisfied with your purchase. Your recommendation means a lot to us.
Sincerely,
The Alkanatur team
V
Virginia M.
Rating: 5 out of 5
following a purchase from 11/08/2026
I suppose it's good
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Response from Alkanatur
Dear Virginia,
We sincerely thank you for your comment. We are glad to know that you had a good experience with us. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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Remedios P.
Rating: 5 out of 5
following a purchase from 10/08/2026
Very good delivery. And the product is fantastic, with very good explanations and we are very satisfied at home. Thank you
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Response from Alkanatur
Dear Remedios,
We are very pleased to know that you are satisfied with your shopping experience and that the product has met your expectations. We appreciate your trust in Alkanatur and your kind comment about the shipping and the explanations.
We remain at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
M
María M.
Rating: 5 out of 5
following a purchase from 10/08/2026
We are very happy. We did everything just as the instructions explain and the water is very good, it has no strange taste, it tastes good and finally we can stop having to buy bottled water for our children and ourselves. Very satisfied.
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Response from Alkanatur
Dear María,
We are very pleased to know that you are so satisfied with our product and that you have been able to enjoy water of excellent quality. It is a pleasure for us to contribute to your well-being and that of your family, and we sincerely appreciate your support.
We remain at your disposal for any questions or needs you may have.
Sincerely,
The Alkanatur team
P
Pedro Antonio S.
Rating: 5 out of 5
following a purchase from 10/08/2026
Quality
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Response from Alkanatur
Dear Pedro Antonio,
We sincerely thank you for taking the time to leave us your opinion. We are glad to know that you are satisfied with the quality of our products, as at Alkanatur we strive to offer the best to our customers.
We remain at your disposal for any other inquiries or comments you wish to share.
Sincerely,
The Alkanatur team
M
Marta M.
Rating: 5 out of 5
following a purchase from 10/08/2026
All good and the order is correct
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Response from Alkanatur
Dear Marta,
We sincerely thank you for your very positive comment. We are glad to know that your order was correct and that your experience with us has been satisfactory. We hope to serve you again very soon.
Sincerely,
The Alkanatur team
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Maria Dolores S.
Rating: 5 out of 5
following a purchase from 10/08/2026
It's early to give an opinion
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Response from Alkanatur
Dear María Dolores,
We sincerely thank you for your comment and for the 5-star rating. We greatly value your opinion and are glad to know that you are satisfied with your experience at Alkanatur.
We remain at your disposal for any inquiries or needs you may have.
Sincerely,
The Alkanatur team
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Raúl P.
Rating: 5 out of 5
following a purchase from 05/08/2026
A very useful product, since I have it I haven't bought water jugs again.
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Response from Alkanatur
Hello Raúl,
Thank you very much for sharing your positive experience with us. We are glad to know that our product has been useful for you and that it has allowed you to do without water jugs. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
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Amparo G.
Rating: 5 out of 5
following a purchase from 08/08/2026
.
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Response from Alkanatur
Hello Amparo,
Thank you very much for your wonderful rating! We are glad to know that your experience has been positive. Your support and trust in us are very important.
Sincerely,
The Alkanatur team
M
Margarita P.
Rating: 5 out of 5
following a purchase from 10/08/2026
I expected no less!! I am delighted
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Response from Alkanatur
Hello Margarita,
We sincerely thank you for your kind words. We are glad to know that you are delighted with your experience and we hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
S
Sara G.
Rating: 5 out of 5
following a purchase from 09/08/2026
Quick and good wine
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Response from Alkanatur
Hello Sara,
We sincerely thank you for your positive feedback. We are glad to know that you received your order promptly and in perfect condition. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
C
Cristina M.
Rating: 5 out of 5
following a purchase from 08/08/2026
Wonderful
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Response from Alkanatur
Dear Cristina,
Thank you very much for your positive comment. We are glad to know that you had a great experience with us and we appreciate your support.
We remain at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
J
Juan V.
Rating: 5 out of 5
following a purchase from 04/08/2026
the shower filter is noticeable a lot in terms of skin and hair
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Response from Alkanatur
Hello Juan,
Thank you very much for your positive comment. We are glad to know that you have noticed the difference our shower filter makes on your skin and hair. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
E
Elisa M.
Rating: 5 out of 5
following a purchase from 08/08/2026
Excellent quality.
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Response from Alkanatur
Hello Elisa,
We sincerely thank you for your kind words. We are glad to know that you are satisfied with the quality of our products. We look forward to your next visit with enthusiasm.
Sincerely,
The Alkanatur team
A
Ana D.
Rating: 5 out of 5
following a purchase from 07/08/2026
Everything is very good!!!
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Response from Alkanatur
Hello Ana,
We sincerely thank you for your positive feedback. We are glad to know that your experience with us has been satisfactory. Your satisfaction is our priority and we greatly value your support.
Sincerely,
The Alkanatur team
I
Isabel P.
Rating: 5 out of 5
following a purchase from 26/07/2026
VERY GOOD PRODUCTS
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Response from Alkanatur
Dear Isabel,
We sincerely thank you for your very positive comment. We are very pleased to know that you are satisfied with our products and that they have met your expectations.
Best regards,
The Alkanatur team
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Fina S.
Rating: 5 out of 5
following a purchase from 03/08/2026
Very satisfied with the jug
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Response from Alkanatur
Hello Fina,
We sincerely appreciate your comment. We are glad to know that you are very satisfied with the jug and that it met your expectations.
Best regards,
The Alkanatur team
P
Paula L.
Rating: 5 out of 5
following a purchase from 18/07/2026
A very good customer service
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Response from Alkanatur
Dear Paula,
We sincerely thank you for your kind words about our customer service. We are glad to know that you had a good experience and we hope to serve you again in the future.
Sincerely,
The Alkanatur team
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Fernando M.
Rating: 1 out of 5
following a purchase from 12/07/2026
I haven't received the order.
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Response from Alkanatur
Dear Fernando,
We sincerely regret that you have not received your order. We appreciate you informing us, as your satisfaction is very important to us. We invite you to contact our customer service so we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
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Raquel M.
Rating: 1 out of 5
following a purchase from 07/08/2026
I put the first filter in the jug and the taste of the water is very strange like stagnant tap water. I prepared it as always. I have been a customer for years and this has never happened to me before. I will not be able to buy again due to this bad experience.
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Response from Alkanatur
Dear Raquel,
We deeply regret that your experience with our product was not satisfactory. We appreciate your loyalty as a customer and understand how disappointing this situation can be. Please do not hesitate to contact us privately so we can help you find a solution.
Sincerely,
The Alkanatur team
P
Paula V.
Rating: 5 out of 5
following a purchase from 07/08/2026
They are great products! I am very happy and I have been using them for a year
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Response from Alkanatur
Dear Paula,
We sincerely thank you for your very positive comment. We are glad to know that you are happy with our products and that you have been using them for a year. We hope to continue supporting you on your journey towards well-being.
Sincerely,
The Alkanatur team
M
Maria T.
Rating: 5 out of 5
following a purchase from 07/08/2026
Very happy and calm about my filtered water. Carrying bottles is not my thing. And it's really good!!
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Response from Alkanatur
Dear María,
We sincerely appreciate your comment and are glad to know that you are happy and comfortable with your filtered water. We understand how inconvenient it can be to carry bottles, and we love that you enjoy the quality of our product.
Sincerely,
The Alkanatur team
J
José Ramón R.
Rating: 5 out of 5
following a purchase from 07/08/2026
Everything is correct
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Response from Alkanatur
Dear José Ramón,
We sincerely thank you for your comment and for taking the time to share your experience with us. We are glad to know that everything has been correct and we hope to see you again in our store.
Sincerely,
The Alkanatur team
T
Toñi D.
Rating: 5 out of 5
following a purchase from 05/08/2026
The order arrived well, but I had to go pick it up at a store, the GLS people said I was absent, when they didn't even call the doorman. Both my husband and I were at home, and they said we were absent.
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Response from Alkanatur
Hello Toñi,
We sincerely appreciate your comment and are glad that your order arrived well. We apologize for the confusion with the delivery and understand how frustrating it can be; your experience is important to us.
Sincerely,
The Alkanatur team
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