Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The phone support and the good information on the website.
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Response from Alkanatur
Thank you very much for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/08/2022
excellent.
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Response from Alkanatur
Thank you very much for your rating.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 02/08/2022
Maybe your product is good but the water in my town is terrible, with a lot of lime. Despite the filtering, there is still lime at the bottom. I followed the instructions. Anyway, I use that water for cooking. Thank you very much.
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Response from Alkanatur
Thank you for your feedback. Our product does not eliminate limescale, which is the union of minerals such as calcium, magnesium, potassium, sodium, etc., as we explain in detail on the website. Our filters are 100% ecological and certified. They are composed solely of coconut shell charcoal and magnesium. Our filters remove up to 99% of toxic substances from the water, but do not remove natural substances, such as minerals. Those white "residues" that you see at the bottom are mostly calcium. Conventional filters add chemical compounds inside, usually ion exchange resins, which come from petroleum (benzene and styrene) and remove these minerals, leaving the water practically dead and with a very acidic pH level. We regret that the product is not completely to your liking, but you can consume that water with total safety as the toxins have been removed.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 01/08/2022
The water tastes really good, the bad thing is that the pitcher doesn't fit in the fridge.
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Response from Alkanatur
Thank you very much for the rating. Wow, what a pity... You can transfer the filtered water to a bottle to keep it cool.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 01/08/2022
Excellent quality and express shipping.
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Response from Alkanatur
Thank you for your rating!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 29/07/2022
Correct product
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 25/07/2022
Everything perfect
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Response from Alkanatur
Thank you very much for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/07/2022
Everything perfect
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 24/07/2022
My experience with Alkanatur is better when the filter has been used for a few days. At first, it has a taste that I don't quite like. In general, I appreciate being able to drink water that doesn't taste good straight from the tap. Without Alkanatur, I would have to resort to mineral water, wasting countless useless plastic bottles.
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Response from Alkanatur
Thank you for your rating! In the first filtrations, a metallic aftertaste can be appreciated due to the magnesium, which is very latent at the beginning, it's simply that :) once a couple of filtrations have passed, the taste is neutralized. Best regards
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/07/2022
Excellent, you can notice it on the skin from day 1... more softness and hydration. To those who complain about the price (and I understand that the economy and the situation are difficult), remember that a small company does not have the same possibilities as a large one. Costs are usually higher for them in purchasing materials and ingredients and even for research and development. Let's appreciate the effort made by this Spanish company! gratitude!!1
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Response from Alkanatur
Thank you very much for your rating! And thank you once again for trusting Alkanatur. Thanks to you, our customers, we can continue researching and improving our products day by day.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/07/2022
I have had many filter jugs and without a doubt this is the one that has surprised me the most, the tap water has no taste when filtered, it's like drinking spring water, my second surprise was when I tested the alkalinity of the water which was 9, I definitely recommend this fantastic Alkanatur jug.
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Response from Alkanatur
Thank you very much for your rating and thank you very much for your purchase!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 06/07/2022
Very good experience both in the purchasing and delivery process, which was very fast, as well as with the jug. It is very easy to use, the water tastes better, and it is much more alkaline. Additionally, you can check with the small kit they give you to test the water before and after filtering.
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Response from Alkanatur
Thank you very much for your feedback. We are glad you like the product :)
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 11/07/2022
Both the product and the website and the purchasing process are perfect, simple and comfortable.
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Response from Alkanatur
Thank you very much for your rating!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 20/07/2022
Speed and ease in purchasing
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Response from Alkanatur
Thank you very much for your rating.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 20/07/2022
Speed in delivery
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 07/07/2022
The speed and quality of the products
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Response from Alkanatur
Thank you for your rating!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 19/07/2022
Excellent product. I miss discounts for loyalty to the brand
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Response from Alkanatur
Thank you very much for your rating!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 13/07/2022
The ease of ordering and the speed of delivery.
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Response from Alkanatur
Thank you for your rating!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 18/07/2022
Professionalism
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 17/07/2022
Excellent attention, a lot of information to develop their products and make them effective and simple to use. Backed by professional and honest studies.
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Response from Alkanatur
Thank you very much for your rating!
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 06/07/2022
Since July 6th when I placed the order I still have not received it.
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Response from Alkanatur
We are terribly sorry for the delay in your order due to the transportation incident. We have contacted you. Your order will arrive again today by urgent delivery.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 16/07/2022
The jug is very useful and has great capacity.
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Response from Alkanatur
Thank you for your rating! :)
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 15/07/2022
I have been using it for a long time..!!! Everything is very good..!!
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Response from Alkanatur
Thank you very much for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 12/07/2022
Continue researching to improve even more if possible. Any research for health is welcome.
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Response from Alkanatur
Thank you very much for your feedback! We will continue investigating. Regards
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