Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
As I have already conveyed to you, the tap water and the water from the jug are exactly the same. I also did not like the customer service, they do not respond. I can only give my positive opinion to one person who assisted me over the phone. For all these reasons, I am going to return the product.
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Response from Alkanatur
Dear Susana,
We sincerely regret that your experience has not been as satisfactory as you expected. However, the Customer Service colleagues inform us that they have resolved the doubts you had and processed the return of the product.
Sincerely,
The Alkanatur team.
R
Raul C.
Rating: 5 out of 5
following a purchase from 22/06/2026
Excellent water!
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Response from Alkanatur
Hello Raul,
We sincerely thank you for your positive comment. We are glad to know that you are satisfied with our water. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team.
M
Maria Dolores A.
Rating: 5 out of 5
following a purchase from 22/06/2026
Everything perfect
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Response from Alkanatur
Dear Maria Dolores,
We sincerely thank you for your comment and are glad to know that your experience has been perfect. It is a pleasure to have customers like you.
Sincerely,
The Alkanatur team.
A
Amalia G.
Rating: 1 out of 5
following a purchase from 22/06/2026
After 9 days of waiting I canceled the order. A disaster
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Response from Alkanatur
Dear Amalia,
We sincerely apologize for the disappointment you have experienced with your order. We appreciate your patience and invite you to contact us privately so we can help you find an appropriate solution.
Sincerely,
The Alkanatur team.
H
Hector M.
Rating: 5 out of 5
following a purchase from 10/09/2025
Good service
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Response from Alkanatur
Hello Héctor,
We sincerely thank you for sharing your positive experience. We are glad to know that our service has been to your liking. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team.
E
Eva T.
Rating: 5 out of 5
following a purchase from 21/06/2026
Everything according to plan
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Response from Alkanatur
Dear Eva,
We sincerely thank you for sharing your positive experience with us. We are glad to know that everything has gone as planned and we hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team.
A
Aristea Cortés Ballester C.
Rating: 5 out of 5
following a purchase from 18/06/2026
I still don't have an opinion since I've only been using the pitcher for two days. So far, everything is fine. Regarding the taste, I don't notice anything special or unpleasant. I'm trying it with tap water. Regards
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Response from Alkanatur
Dear Aristea Cortés Ballester,
We sincerely thank you for sharing your experience with our jug. We are glad to know that everything is going well so far and that you are enjoying its use. Please feel free to contact us if you have any questions or comments in the future.
Sincerely,
The Alkanatur team
M
Maria P.
Rating: 5 out of 5
following a purchase from 19/06/2026
I received the products in order and they work very well
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Response from Alkanatur
Dear Maria,
We sincerely thank you for your comment and are glad to know that you received your products in order and that they are working well. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
M
Maria Rosa C.
Rating: 5 out of 5
following a purchase from 17/06/2026
All good
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Response from Alkanatur
Dear Maria Rosa,
We sincerely thank you for your comment and your rating. We are glad to know that your experience was positive and we hope to have the pleasure of serving you again in the future.
Sincerely,
The Alkanatur team.
T
Teresa D.
Rating: 5 out of 5
following a purchase from 31/08/2025
I am delighted with the jug
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Response from Alkanatur
Dear Teresa,
We sincerely thank you for your comment and are glad to know that you are delighted with the jug. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
A
Amaia U.
Rating: 5 out of 5
following a purchase from 18/06/2026
Perfect,,I am delighted
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Response from Alkanatur
Dear Amaia,
We sincerely thank you for your very positive comment. We are glad to know that you are delighted with your experience at Alkanatur and we hope to serve you again very soon.
Sincerely,
The Alkanatur team
C
Clara Q.
Rating: 5 out of 5
following a purchase from 20/06/2026
Very satisfied!
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Response from Alkanatur
Dear Clara,
We sincerely thank you for your positive feedback. We are glad to know that you are very satisfied with your experience at Alkanatur.
Sincerely,
The Alkanatur team
M
Marisa B.
Rating: 5 out of 5
following a purchase from 20/06/2026
The order has arrived correctly. The filter installs well, I used to use the other one with less duration. Let's see how this one is, I'm sure it will be good... Thank you very much
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Response from Alkanatur
Hello Marisa,
Thank you very much for your positive comment. We are glad to know that your order has arrived correctly and that the filter installs well. We hope you enjoy your new purchase and that you visit us again soon.
Sincerely,
The Alkanatur team
A
Alexandre M.
Rating: 4 out of 5
following a purchase from 09/06/2026
The jug should be faster or easier to fill, it is necessary to fill it 2 times
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Response from Alkanatur
Hello Alexandre,
We sincerely thank you for your comment and for sharing your experience. We take note of your suggestions about the jar and will work to improve usability in the future.
Best regards,
The Alkanatur team
D
Diego S.
Rating: 5 out of 5
following a purchase from 19/06/2026
Perfect
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Response from Alkanatur
Hello Diego,
We sincerely thank you for your comment. We are glad to know that you are satisfied with your experience at Alkanatur. Your support is very valuable to us.
Sincerely,
The Alkanatur team
A
Amparo D.
Rating: 5 out of 5
following a purchase from 19/06/2026
Positive experience
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Response from Alkanatur
Dear Amparo,
Thank you very much for sharing your positive experience with us. We are glad to know that you are satisfied with your purchase and that we have met your expectations.
Sincerely,
The Alkanatur team
S
Sandra M.
Rating: 4 out of 5
following a purchase from 04/09/2025
I have the jug and the filter for the shower. With the jug, I notice the water is cleaner and has a neutral taste, I like it. Regarding how to fill it, I would have liked the lid where you fill it to be able to stay open, because you have to hold it with your finger. At home, we made a "fix" with a rubber band tied, but the design could improve that aspect. As for the filtering, it is quite fast and worth using. Now traveling, instead of buying plastic bottles, we take the jug with us.
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Response from Alkanatur
Hello Sandra,
Thank you very much for sharing your experience with us. We are glad to know that you are enjoying the pitcher and the shower filter, and we appreciate your suggestions about the design. Your comments are very valuable to us and will inspire us to keep improving.
Sincerely,
The Alkanatur team
F
Fernando O.
Rating: 4 out of 5
following a purchase from 19/06/2026
Everything great
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Response from Alkanatur
Dear Fernando,
We sincerely thank you for sharing your positive experience with us. We are glad to know that everything has been great and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
B
Beatriz S.
Rating: 5 out of 5
following a purchase from 17/06/2026
For now everything is very good! I hope to notice the difference
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Response from Alkanatur
Dear Beatriz,
We sincerely thank you for your comment. We are glad to know that you are satisfied so far and we hope that soon you will notice the difference you are looking for. It will be a pleasure to have you back in our store.
Sincerely,
The Alkanatur team.
C
Carolina P.
Rating: 5 out of 5
following a purchase from 27/08/2025
Very good, the water comes out directly, it is not stagnant and the water has no taste.
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Response from Alkanatur
Dear Carolina,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with the quality of the water and its freshness. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
M
Maria Clara O.
Rating: 5 out of 5
following a purchase from 16/06/2026
The water from the jug with the filter is doing me super well. And the shower filter is spectacular. 100% recommended!
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Response from Alkanatur
Dear Maria Clara,
We are very pleased to know that the water from the pitcher with the filter is treating you so well and that you find the shower filter spectacular. We appreciate your recommendation and your trust in our products.
Sincerely,
The Alkanatur team
B
Begoña A.
Rating: 5 out of 5
following a purchase from 15/06/2026
thank you
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Response from Alkanatur
Dear Begoña,
We sincerely appreciate your kind comment. We are glad to know that you are satisfied with your experience at Alkanatur.
Sincerely,
The Alkanatur team
C
Carlos S.
Rating: 5 out of 5
following a purchase from 16/06/2026
Punctual in delivery and flexibility in delivery points
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Response from Alkanatur
Hello Carlos,
We sincerely thank you for your comment. We are glad to know that you are satisfied with the punctuality of the delivery and the flexibility of our delivery points. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team.
F
Fatima F.
Rating: 5 out of 5
following a purchase from 15/06/2026
EXCELLENT WATER QUALITY.
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Response from Alkanatur
Dear Fatima,
We sincerely thank you for your comment. We are glad to know that you are satisfied with the quality of our water. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
L
Lola A.
Rating: 5 out of 5
following a purchase from 16/06/2026
Everything very quick and well explained
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Response from Alkanatur
Dear Lola,
We sincerely thank you for sharing your positive experience. We are glad to know that everything was quick and well explained. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
A
Ana Maria N.
Rating: 5 out of 5
following a purchase from 12/09/2025
Very efficient and professional. The lid of the glass jar did not fit well, and they immediately sent me a new perfect lid.
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Response from Alkanatur
Hello Ana María,
Thank you very much for your kind comment. We are glad to know that you received the new lid quickly and that you are satisfied with our service. We appreciate your trust in Alkanatur and we are here to help you with whatever you need.
Sincerely,
The Alkanatur team
D
David R.
Rating: 1 out of 5
following a purchase from 14/06/2026
Very dissatisfied with the delivery. Neglected and the delivery company did not do their job correctly.
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Response from Alkanatur
Hello David,
We sincerely regret that your experience with the delivery has not been satisfactory. We understand your disappointment and will speak with our transport agency about this case to avoid similar future incidents.
Sincerely,
The Alkanatur team.
I
Iñaki F.
Rating: 4 out of 5
following a purchase from 14/06/2026
I am happy with the "alkalizing" jug just received
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Response from Alkanatur
Dear Iñaki,
We are glad to know that you are happy with your alkalizing jug. Your satisfaction is very important to us and we appreciate your trust in Alkanatur.
Best regards,
The Alkanatur team
G
Graciela S.
Rating: 5 out of 5
following a purchase from 14/06/2026
I am delighted, and the filtering is spectacular!!!.
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Response from Alkanatur
Dear Graciela,
We are very pleased to know that you are delighted with your purchase and that the filtration has exceeded your expectations. We appreciate your trust in us and we are here for anything you need.
Sincerely,
The Alkanatur team
C
Carmen G.
Rating: 4 out of 5
following a purchase from 20/01/2026
I love the filter, good performance and taste, but I need information about remineralization: amount and format of the added minerals, added dry residue, etc.
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Response from Alkanatur
Hello Carmen,
We sincerely thank you for your comment and are glad to know that you are satisfied with the performance and taste of the filter. We have noted your request for information about remineralization and will work to improve our communication on this matter.
Sincerely,
The Alkanatur team.
A
Anna V.
Rating: 5 out of 5
following a purchase from 25/12/2024
It seems to me a great method for purifying water
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Response from Alkanatur
Hello Anna,
We sincerely thank you for sharing your positive experience with our water purification method. We are glad to know that you find it wonderful and that you had a good impression.
Sincerely,
The Alkanatur team.
Á
Ángela G.
Rating: 1 out of 5
following a purchase from 28/11/2025
I have placed an order for a jar. 2 weeks later it still hasn't been delivered. On 22-06-2026, GLS sent an email saying they would make the delivery. I was home all day and on 23-06-2026 I received another email saying that I have to go pick up the jar at a delivery point for being absent from my home. They did not knock on my door. They also did not call me on the phone......GLS lies and does not do their job.
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Response from Alkanatur
Dear Ángela,
We sincerely regret the frustration you have experienced with the delivery of your order. We understand how important it is for you to receive your jar on time. We will discuss your dissatisfaction with our transport agency to avoid similar incidents in the future.
Sincerely,
The Alkanatur team
B
Belen A.
Rating: 5 out of 5
following a purchase from 09/06/2026
I like it
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Response from Alkanatur
Dear Belen,
We sincerely thank you for your comment. We are glad to know that you are satisfied with your experience at Alkanatur. We hope to serve you again very soon.
Sincerely,
The Alkanatur team
M
Miguel Ángel T.
Rating: 5 out of 5
following a purchase from 12/06/2026
So far everything is very good
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Response from Alkanatur
Hello Miguel Ángel,
We sincerely thank you for your positive comment. We are glad to know that you are enjoying your experience with us and we hope to see you again soon.
Sincerely,
The Alkanatur team.
G
Gema G.
Rating: 5 out of 5
following a purchase from 11/06/2026
It's perfect! And I liked the color more than it looked in the photos. Although the jug could also be made in gray.
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Response from Alkanatur
Dear Gema,
We are very pleased to know that you are satisfied with your purchase and that the color has exceeded your expectations. We appreciate your suggestion about the gray color for the jug, we will take it into account for future collections.
Sincerely,
The Alkanatur team.
M
Maria Rosario D.
Rating: 4 out of 5
following a purchase from 12/06/2026
At first, the company seems serious and the purchasing process has been easy. The shipping was also fast. However, I made an inquiry through their website and have not received a response.
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Response from Alkanatur
Dear Maria Rosario,
We sincerely thank you for sharing your experience with us. We are glad to know that the purchasing process and shipping have met your satisfaction. We regret that you did not receive a response to your inquiry and we will take your comment into account to improve our service.
Sincerely,
The Alkanatur team.
L
Lola V.
Rating: 4 out of 5
following a purchase from 09/06/2026
I have been using it for years
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Response from Alkanatur
Dear Lola,
We sincerely thank you for sharing your experience and for your loyalty over the years. We are glad to know that you are satisfied with our products.
Sincerely,
The Alkanatur team.
V
Victor Javier G.
Rating: 1 out of 5
following a purchase from 12/06/2026
I paid 10 days ago and they haven't even given me a tracking number
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Response from Alkanatur
Dear Victor Javier,
We sincerely regret that you have not received your tracking number and understand your concern. We invite you to contact us privately so that we can help you resolve this situation.
Sincerely,
The Alkanatur team.
M
Miriam V.
Rating: 5 out of 5
following a purchase from 06/03/2025
Trust in your professionalism
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Response from Alkanatur
Dear Miriam,
We sincerely thank you for your trust in our professionalism. We are glad to know that you had a satisfactory experience with us.
Sincerely,
The Alkanatur team.
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