Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The lid of the jug has broken, when I assembled it I already saw that the mechanism was very weak... it didn't last even 24 hours...
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Response from Alkanatur
Hello Sara,
Thank you for sharing your experience. We regret that the lid of the jug did not meet your expectations and its durability. We appreciate your opinion and hope that you will give us another opportunity in the future.
Sincerely,
The Alkanatur team.
A
Amparo T.
Rating: 5 out of 5
following a purchase from 04/06/2025
Good shower filter, I can tell how my skin doesn't dry out like before. And the pitcher removes the bad taste from the tap water and purifies it. I am delighted!
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Response from Alkanatur
Hello Amparo,
Thank you very much for sharing your experience with us. We are glad to know that the shower filter and the jug have improved the quality of the water and the well-being of your skin. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team.
A
Alexandre M.
Rating: 1 out of 5
following a purchase from 11/06/2026
Order placed more than 10 days ago and I have no information about the delivery time. I have already requested information and no one gives a capable response.
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Response from Alkanatur
Hello Alexandre,
We are very sorry that you have not received any information about your order. We completely understand your disappointment and want to help you find a solution. Do not hesitate to contact us directly by private message so that we can assist you.
Sincerely,
The Alkanatur team
M
María Eugenia S.
Rating: 5 out of 5
following a purchase from 11/06/2026
Very good
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Response from Alkanatur
Hello María Eugenia,
Thank you very much for your positive comment. We are glad to know that you are satisfied with your experience at Alkanatur. Your support means a lot to us.
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Begoña C.
Rating: 5 out of 5
following a purchase from 11/06/2026
For now good, but not enough time has passed to evaluate it. Thank you
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Response from Alkanatur
Dear Begoña,
We greatly appreciate your comment and are glad to know that so far your experience has been positive. We will be here to assist you with whatever you need while you continue to enjoy our products.
Sincerely,
The Alkanatur team.
J
Jose Maria O.
Rating: 5 out of 5
following a purchase from 10/06/2026
I am satisfied. It improves the taste of the drinking water supplied by the municipality, and it is good for the environment by avoiding the use of containers by not buying bottled water.
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Response from Alkanatur
Hello Jose Maria,
We sincerely thank you for sharing your positive experience. We are glad to know that our product has improved the taste of your water and contributes to environmental care. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
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Georgina H.
Rating: 5 out of 5
following a purchase from 08/06/2026
good service, arrives on time, and the jug is very beautiful.
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Response from Alkanatur
Dear Georgina,
Thank you very much for your positive comment. We are glad to know that you are satisfied with the service and that the jug has met your expectations. We hope to serve you again soon.
Sincerely,
The Alkanatur team.
I
Irene C.
Rating: 5 out of 5
following a purchase from 08/08/2025
It is an incredible product. Both the jug and the shower filter.
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Response from Alkanatur
Dear Irene,
We sincerely thank you for your very positive comment. We are glad to know that both the jug and the shower filter have exceeded your expectations. We hope to have your visit again in the future.
Sincerely,
The Alkanatur team.
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Benjamina G.
Rating: 1 out of 5
following a purchase from 07/06/2026
The jug spills water when you tilt it to fill another bottle or a glass
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Response from Alkanatur
Dear Benjamina,
We regret that you have had this experience with our jug. We appreciate your feedback and are here to help you. We invite you to contact us privately to resolve this situation together.
Sincerely,
The Alkanatur team
K
Karmele G.
Rating: 5 out of 5
following a purchase from 08/06/2026
I am really liking the pitcher I bought. The water in my city is of good quality, but it still improves even more with the pitcher with a filter.
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Response from Alkanatur
Dear Karmele,
We sincerely thank you for sharing your positive experience with our filter jug. We are glad to know that you are enjoying your purchase and that you have noticed an improvement in the quality of the water.
Sincerely,
The Alkanatur team
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Marilu E.
Rating: 5 out of 5
following a purchase from 03/07/2025
I am delighted with the products I enjoy from the pitcher to the shower filter
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Response from Alkanatur
Hello Marilu,
We sincerely thank you for sharing your satisfaction with our products. We are glad to know that you enjoy your pitcher and the shower filter. Your support means a lot to us.
Sincerely,
The Alkanatur team.
J
Juan Jose C.
Rating: 5 out of 5
following a purchase from 10/06/2026
Very good service
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Response from Alkanatur
Hello Juan José,
We sincerely thank you for your comment and we are glad to know that you are very satisfied with our service. Your support is essential for us and motivates us to keep improving.
Sincerely,
The Alkanatur team
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Marta O.
Rating: 5 out of 5
following a purchase from 10/06/2026
All very well
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Response from Alkanatur
Hello Marta,
We sincerely thank you for your comment. We are glad to know that you are satisfied with your experience.
Sincerely,
The Alkanatur team.
K
Kely N.
Rating: 5 out of 5
following a purchase from 06/06/2026
Excellent. The order arrived on time, we are using what we bought and we are delighted. Good product Recommended
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Response from Alkanatur
Hello Kely,
Thank you very much for your kind comment. We are glad to know that your order arrived on time and that you are delighted with the prod
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Pablo C.
Rating: 5 out of 5
following a purchase from 10/06/2026
Everything arrived perfect, well packaged and marked as fragile. The taste of the water is incredible.
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Response from Alkanatur
Hello Pablo,
We sincerely thank you for your very positive comment. We are glad to know that you received your order in perfect condition and that you enjoy the taste of our water. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
M
Marta P.
Rating: 3 out of 5
following a purchase from 10/06/2026
I did not receive any notice until the day before receiving the order, which made me not know where the package was for 10 days. When I buy from Alkanatur, I usually receive my order in 2 days. This time it took 10 without receiving any type of information about the delay in delivery.
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Response from Alkanatur
Hello Marta,
We sincerely appreciate your comment. We regret that this time the experience was not the usual one and that the lack of information caused concern. Your opinion is very valuable to us, and we will work to improve our communication in the future.
Sincerely,
The Alkanatur team
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Marina A.
Rating: 5 out of 5
following a purchase from 08/06/2026
This time I bought the glass pitcher and beyond its beautiful design, I love the result. The water has a different taste and I feel that by structuring it, I generate quality water for my body.
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Response from Alkanatur
Dear Marina,
We sincerely appreciate your very positive comment. We are glad to know that you are enjoying your glass jug and that you have noticed an improvement in the quality of the water. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
S
Sandra L.
Rating: 5 out of 5
following a purchase from 08/06/2026
Everything is wonderful
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Response from Alkanatur
Dear Sandra,
We sincerely thank you for your very positive comment. We are glad to know that your experience has been wonderful and that we have met your expectations.
Sincerely,
The Alkanatur team
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Adela D.
Rating: 5 out of 5
following a purchase from 15/11/2025
Very good purchase
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Response from Alkanatur
Dear Adela,
We sincerely thank you for your comment and are glad to know that your purchase has been satisfactory. Your satisfaction is very important to us and motivates us to continue offering the best.
Sincerely,
The Alkanatur team
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Dolors T.
Rating: 5 out of 5
following a purchase from 19/02/2025
All good; but with a little delay
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Response from Alkanatur
Dear Dolors,
We sincerely thank you for your feedback and for sharing your experience with us. We are glad to know that everything went well and we hope to have your trust again in future purchases.
Sincerely,
The Alkanatur team
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Pau E.
Rating: 5 out of 5
following a purchase from 27/08/2025
It has changed my life.
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Response from Alkanatur
Hello Pau,
We are very grateful for your kind words. We are glad to know that our products have had a positive impact on your life. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
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Clemente C.
Rating: 5 out of 5
following a purchase from 25/12/2024
Perfect
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Response from Alkanatur
Hello Clemente,
Thank you very much for your comment and for the excellent rating. We are glad to know that you are satisfied with your experience at Alkanatur. Your support motivates us to continue offering the best.
Sincerely,
The Alkanatur team
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Evelise C.
Rating: 5 out of 5
following a purchase from 09/06/2026
the purchase was calm
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Response from Alkanatur
Hello Evelise,
We sincerely thank you for sharing your positive experience with us. We are glad that your purchase was smooth and satisfactory.
Sincerely,
The Alkanatur team.
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Beatriz G.
Rating: 5 out of 5
following a purchase from 29/09/2025
The quality of both the shower water and the water we drink has improved considerably!
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Response from Alkanatur
Dear Beatriz,
Thank you very much for sharing your positive experience. We are glad to know that you have noticed an improvement in the quality of the water you use, both in the shower and in drinking water. We appreciate your trust in Alkanatur and we remain at your disposal for any other inquiries.
Sincerely,
The Alkanatur team
P
Paloma D.
Rating: 5 out of 5
following a purchase from 02/07/2025
All good. I already have a shower filter and a blue jug. Suggestion: you could do promotions/discounts on the replacements.
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Response from Alkanatur
Hello Paloma,
We sincerely appreciate your positive feedback and are glad to know that you are satisfied with your shower filter and pitcher. We have noted your suggestion about promotions on replacements and hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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Esther P.
Rating: 5 out of 5
following a purchase from 09/06/2026
We received the glass jug a few days ago. And for the moment we are delighted, the taste of the water is very good!
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Response from Alkanatur
Hello Esther,
Thank you very much for sharing your experience. We are glad to know that you are delighted with the glass jug and that the water tastes good. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
M
Mario C.
Rating: 5 out of 5
following a purchase from 08/06/2026
great quality and effectiveness
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Response from Alkanatur
Hello Mario,
We sincerely appreciate your positive feedback. We are glad to know that you are satisfied with the quality and effectiveness of our products. Your support is very valuable to us.
Sincerely,
The Alkanatur team
J
Jone E.
Rating: 5 out of 5
following a purchase from 25/08/2025
I really like the glass jug, it's easier to clean and fits super well in the fridge
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Response from Alkanatur
Dear Jone,
We sincerely thank you for your very positive comment. We are glad to know that the glass jug meets your expectations and fits perfectly with your needs. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
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Adriana A.
Rating: 5 out of 5
following a purchase from 08/06/2026
Good product
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Response from Alkanatur
Hello Adriana,
Thank you very much for your positive comments. We are very glad that you were satisfied with our product and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team
J
Joaquín H.
Rating: 5 out of 5
following a purchase from 08/06/2026
Very happy with the jug.
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Response from Alkanatur
Hello Joaquín,
We sincerely thank you for your comment and are glad to know that you are very happy with the jug. We hope to see you again in our store to continue offering products that you love.
Sincerely,
The Alkanatur team.
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Lidia H.
Rating: 5 out of 5
following a purchase from 06/06/2026
I loved the shower filter, now to try it and see how it goes
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Response from Alkanatur
Dear Lidia,
We are very pleased to know that you loved the shower filter. We hope that your experience continues to be positive and that you enjoy its benefits.
Best regards,
The Alkanatur team
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Eva G.
Rating: 5 out of 5
following a purchase from 01/12/2025
Excellent!
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Response from Alkanatur
Dear Eva,
We sincerely thank you for your very positive comment. We are glad to know that your experience was excellent and we are here to continue supporting you in whatever you need.
Sincerely,
The Alkanatur team
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Gina T.
Rating: 1 out of 5
following a purchase from 08/06/2026
My order was not found
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Response from Alkanatur
Dear Gina,
We regret that you have not received your order. Your satisfaction is important to us and we want to help you resolve this inconvenience. Please do not hesitate to contact our customer service so that we can assist you in the best possible way.
Sincerely,
The Alkanatur team.
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Montse J.
Rating: 5 out of 5
following a purchase from 26/05/2026
Very good service and it arrived very quickly, the only thing is that I don't see my invoice to download it
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Response from Alkanatur
Dear Montse,
We sincerely thank you for your comment and are glad to know that the service has been to your liking and that you received your order quickly. If you need help downloading your invoice, please do not hesitate to contact us. We look forward to welcoming you again at Alkanatur.
Sincerely,
The Alkanatur team
M
Marta S.
Rating: 5 out of 5
following a purchase from 08/06/2026
The website is easy to understand and buy from. Everything is well specified and there are no doubts
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Response from Alkanatur
Hello Marta,
Thank you very much for your positive comment. We are glad to know that you found our website easy to use and that all the information has been clear for you. Your satisfaction is the most important thing for us.
Sincerely,
The Alkanatur team
A
Amelia G.
Rating: 4 out of 5
following a purchase from 30/12/2024
Excessive shipping costs
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Response from Alkanatur
Dear Amelia,
We sincerely thank you for your comment and are glad to know that your experience has been positive overall. We take your observation about shipping costs into account and will continue to work on improving in all aspects.
Sincerely,
The Alkanatur team
Y
Yazmina E.
Rating: 5 out of 5
following a purchase from 19/07/2025
Everything went very well, the shipping was super fast and I can no longer drink water that is not filtered, it is very noticeable
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Response from Alkanatur
Hello Yazmina,
Thank you very much for your positive comments. We are very glad that you are satisfied with your experience and that our product has made such an important difference for you.
Sincerely,
The Alkanatur team
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Peter C.
Rating: 5 out of 5
following a purchase from 27/08/2025
Everything perfect
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Response from Alkanatur
Hello Peter,
We sincerely appreciate your comment. We are glad to know that you are satisfied with your experience at Alkanatur.
Best regards,
The Alkanatur team
D
Dolores M.
Rating: 5 out of 5
following a purchase from 08/06/2026
I have bought zeolite filters for the first time but I haven't tried them yet. With the classic ones, the taste of the water improves a lot. The purchasing process is easy.
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Response from Alkanatur
Dear Dolores,
Thank you very much for sharing your experience with us. We are glad to know that you found the purchasing process easy and that you enjoy the taste of the water with our filters. We hope that the new zeolite filters meet your expectations and that you visit us again soon.
Sincerely,
The Alkanatur team
M
Modesta M.
Rating: 5 out of 5
following a purchase from 08/06/2026
Great
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Response from Alkanatur
Hello Modesta,
Thank you very much for sharing your positive opinion. We are glad to know that you had a great experience with us. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
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