Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The new jug has less capacity to filter water and it is much more complicated to serve it, too much water spills from the sides, it is not suitable for refilling glass bottles. The rating is not worse because the quality of the materials seems better.
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Response from Alkanatur
Hello Víctor,
We sincerely appreciate your comment and your rating. We are glad to know that you value the quality of the materials, although we regret that the jug has not fully met your expectations regarding capacity and functionality. Your opinion is very important to us and will be taken into account for future developments.
Best regards,
The Alkanatur team.
Á
Ángela G.
Rating: 5 out of 5
following a purchase from 31/08/2026
I have received it well. Since I started using Alkanatur, I don't carry water and I have less plastic waste.
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Response from Alkanatur
Hello Ángela,
We sincerely thank you for your rating and for sharing your positive experience. We are glad to know that our products are helping you reduce water and plastic usage, thus contributing to environmental care.
We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
A
Albert L.
Rating: 5 out of 5
following a purchase from 31/08/2026
Good product.
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Response from Alkanatur
Hello Albert,
We sincerely thank you for taking the time to share your opinion. We are glad to know that you are satisfied with our product and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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Estela G.
Rating: 5 out of 5
following a purchase from 30/08/2026
The product is great. The delivery time could be improved.
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Response from Alkanatur
Dear Estela,
We sincerely thank you for your positive feedback about our product. We value your comment about the delivery time and will work to improve it in the future.
Sincerely,
The Alkanatur team
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Matilde S.
Rating: 5 out of 5
following a purchase from 29/08/2026
I have only had it for a few days, and for now, we are satisfied, but I have a question: can the water that comes out of the shower be drunk? I have small grandchildren, and they put things in their mouths. I want to make sure there is no danger. I look forward to your response. Thank you very much.
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Response from Alkanatur
Dear Matilde,
We are glad to know that you are satisfied with your purchase. Regarding your question, the water that comes from the shower is not suitable for consumption, so we recommend that you supervise your grandchildren to avoid any risk. We appreciate your trust and remain at your disposal for any other inquiries.
Sincerely,
The Alkanatur team
B
Beatriz Q.
Rating: 5 out of 5
following a purchase from 30/08/2026
Great, although I have only been using it for a little while.
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Response from Alkanatur
Hello Beatriz,
Thank you very much for sharing your positive experience with us. We are glad to know that you are enjoying our product, even though you have used it little so far. We hope you continue to find satisfaction in its use and that you return soon to our store.
Sincerely,
The Alkanatur team
A
Ana B.
Rating: 5 out of 5
following a purchase from 31/08/2026
Optimal water filter
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Response from Alkanatur
Hello Ana,
We greatly appreciate you sharing your positive experience with our water filter. We are glad to know that you are satisfied with your purchase and that it meets your expectations.
We remain at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
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Mikel Jose L.
Rating: 4 out of 5
following a purchase from 31/08/2026
I received the order well. Perhaps it could take less time to receive an order
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Response from Alkanatur
Dear Mikel Jose,
We sincerely appreciate your comment and are glad to know that you have received your order satisfactorily. We take note of your suggestion regarding delivery time and will consider it to improve our services.
Sincerely,
The Alkanatur team
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Maria O.
Rating: 5 out of 5
following a purchase from 14/05/2026
Very rich and healthy water. I always recommend it.
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Response from Alkanatur
Hello Maria,
We sincerely thank you for your comment and are glad to know that you enjoy the water and consider it rich and healthy. Your recommendation is very valuable to us and motivates us to continue offering the best.
Sincerely,
The Alkanatur team
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Ies Alarnes B.
Rating: 5 out of 5
following a purchase from 31/08/2026
Two years ago I discovered the Alkalanatur jug and it has been a great discovery. 100% recommendable.
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Response from Alkanatur
Dear IES ALARNES,
We sincerely thank you for sharing your positive experience with our Alkanatur jug. We are glad to know that it has been a great discovery for you and that you recommend us 100%. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
I
Isaac C.
Rating: 5 out of 5
following a purchase from 31/08/2026
All good
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Response from Alkanatur
Hello Isaac,
We sincerely thank you for your very positive comment. We are glad to know that you were satisfied with your purchase and that everything went well.
We remain at your disposal for anything you may need in the future.
Sincerely,
The Alkanatur team
E
Elena L.
Rating: 4 out of 5
following a purchase from 31/08/2026
The delivery took twice as long as initially stated. Other than that, everything is fine.
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Response from Alkanatur
Dear Elena,
We sincerely thank you for sharing your experience with us. We regret that the shipment took longer than expected, but we are glad to know that you were satisfied with your order. Your opinion is very valuable to us and we will work to improve in the future.
Sincerely,
The Alkanatur team
R
Reyes M.
Rating: 5 out of 5
following a purchase from 31/08/2026
This is the second time I order and I am very happy with the filters.
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Response from Alkanatur
Hello Reyes,
We greatly appreciate your comment and are glad to know that you are satisfied with our filters. It is a pleasure to have customers like you who trust us time and time again.
Sincerely,
The Alkanatur team
D
David G.
Rating: 5 out of 5
following a purchase from 31/08/2026
Great everything
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Response from Alkanatur
Hello David,
Thank you very much for your very positive comment! We are glad to know that you are satisfied with your experience at Alkanatur. Your support motivates us to continue offering the best.
Sincerely,
The Alkanatur team
A
Ayllin Tibisay H.
Rating: 5 out of 5
following a purchase from 31/08/2026
I love the brand, I am always satisfied when I buy
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Response from Alkanatur
Dear Ayllin Tibisay,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with our products and that you love our brand. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
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Mª Carmen F.
Rating: 5 out of 5
following a purchase from 31/08/2026
it is always a success to make purchases or orders Thank you
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Response from Alkanatur
Dear Mª CARMEN,
We sincerely thank you for your very positive comment. We are glad to know that you are always satisfied with your purchases and orders. Your trust in us is very valuable and motivates us to keep improving.
Sincerely,
The Alkanatur team
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Mari Gracia A.
Rating: 5 out of 5
following a purchase from 31/08/2026
The order takes time but good result
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Response from Alkanatur
Dear Mari Gracia,
We sincerely appreciate your comment and are glad to know that the result was satisfactory. We strive to continuously improve and your opinion is very valuable to us.
We remain at your disposal for any future needs.
Sincerely,
The Alkanatur team
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Pilar N.
Rating: 5 out of 5
following a purchase from 31/08/2026
I am very happy. The only downside I have is that the glass jug is too small for me. I hope they release it soon in a more family-sized version.
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Response from Alkanatur
Dear Pilar,
We are delighted to know that you are very happy with your purchase. We appreciate your suggestion about the glass jug and will take it into account for future expansions in our product range.
Best regards,
The Alkanatur team
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Izaskun F.
Rating: 1 out of 5
following a purchase from 31/08/2026
I placed an order on 31/08 and still haven't received it. My account indicates that it has been delivered. Thank goodness it's only 168.79€... Not recommended to buy, very little seriousness
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Response from Alkanatur
Dear Izaskun,
We sincerely regret the confusion and disappointment you have experienced with your order. We understand how important it is for you to receive your purchase on time and would like to resolve this situation. Please contact us directly so we can assist you in the best possible way.
Sincerely,
The Alkanatur team
R
Raquel M.
Rating: 5 out of 5
following a purchase from 31/08/2026
I drink a lot of water throughout the day and I really liked the taste of the water. It doesn't taste like chlorine.
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Response from Alkanatur
Dear Raquel,
We sincerely thank you for your very positive comment. We are glad to know that you enjoy the taste of the water and that you find our proposal satisfactory. Your satisfaction is our priority and comments like yours motivate us to continue improving.
Sincerely,
The Alkanatur team
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Beatriz S.
Rating: 5 out of 5
following a purchase from 31/08/2026
Everything very well and fast
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Response from Alkanatur
Hello Beatriz,
We sincerely thank you for your kind comment. We are glad to know that you are satisfied with our service and that everything has been quick and efficient.
Sincerely,
The Alkanatur team
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Ana S.
Rating: 5 out of 5
following a purchase from 31/08/2026
I love their products, the change in day-to-day is very noticeable.
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Response from Alkanatur
Dear Ana,
We are very pleased to know that you are enjoying our products and that you have noticed a positive change in your day-to-day life. Your satisfaction is our greatest reward and motivates us to continue improving.
We sincerely appreciate your support and trust.
Sincerely,
The Alkanatur team.
A
Ana R.
Rating: 5 out of 5
following a purchase from 31/08/2026
The improvement in the quality of the shower water is very noticeable.
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Response from Alkanatur
Hello Ana,
We sincerely thank you for sharing your positive experience with us. We are glad to know that you have noticed an improvement in the water quality of your shower, and we hope you continue to enjoy the benefits of our products. It will be a pleasure to welcome you again in our store.
Sincerely,
The Alkanatur team
S
Silvia F.
Rating: 5 out of 5
following a purchase from 29/08/2026
I already had the previous model of the pitcher and I am more than delighted with this one, highly recommended. Also, I have tried the zeolite filters in it and the truth is that the taste of the water is unbeatable! I hope it lasts a long time, otherwise.. I will repeat without hesitation.
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Response from Alkanatur
Dear Silvia,
We sincerely thank you for your wonderful review. We are glad to know that you are delighted with your new jug and that the zeolite filters have improved the taste of the water. Your satisfaction is very important to us and we hope you continue to enjoy your purchase.
Sincerely,
The Alkanatur team
A
Alicia M.
Rating: 5 out of 5
following a purchase from 31/08/2026
Perfect as always
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Response from Alkanatur
Dear Alicia,
We sincerely thank you for sharing your positive experience with us. We are glad to know that we always find a way to meet your expectations. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
B
Begoña L.
Rating: 5 out of 5
following a purchase from 25/08/2026
Very happy
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Response from Alkanatur
Hello Begoña,
We are very pleased to know that you are very happy with your experience at Alkanatur. Your satisfaction is our greatest reward and motivation to continue improving.
We sincerely appreciate your support and trust in us.
Sincerely,
The Alkanatur team
D
David E.
Rating: 1 out of 5
following a purchase from 31/08/2026
Incompetent
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Response from Alkanatur
Dear David,
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and would like to better understand your situation to assist you appropriately. We invite you to contact us directly to resolve any issues you may have had.
Sincerely,
The Alkanatur team
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María José M.
Rating: 5 out of 5
following a purchase from 31/08/2026
Great
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Response from Alkanatur
Dear María José,
We sincerely thank you for your very positive comment. We are glad to know that you had a great experience with us and that our products have met your expectations.
We remain at your disposal for anything you need.
Sincerely,
The Alkanatur team
R
Rapid Virgen Del Valle S.
Rating: 4 out of 5
following a purchase from 30/08/2026
The issue of invoice request is cumbersome
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Response from Alkanatur
Dear Rapid Virgen del Valle,
We sincerely thank you for taking the time to leave us your opinion. We value your satisfaction with our products and take note of your comment about the invoice request to improve our service.
Sincerely,
The Alkanatur team
F
Francisca L.
Rating: 1 out of 5
following a purchase from 31/08/2026
I received the order today and still need to try it, but I was disappointed by one thing. I placed the order and after almost two weeks I hadn't received it, not even a message that it was on its way, so I wrote to customer service asking where the order was and they kept giving me the runaround in several emails until in the third one they finally replied saying that they had processed it that day. So, if I hadn't written asking, I might still not have received it. I don't know, I didn't expect this level of service. I hope the product is worth it because I lost the desire to buy again.
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Response from Alkanatur
Dear Francisca,
We sincerely regret the experience you had with the delivery of your order and understand your disappointment. We appreciate your comments, as they help us improve our service, and we would like to invite you to contact us privately to resolve any issues you may have had.
We appreciate your understanding and hope to serve you better in the future.
Sincerely,
The Alkanatur team
J
Javier P.
Rating: 5 out of 5
following a purchase from 31/08/2026
Zeolite filters are incredible, they remove all odor, chlorine, and the bad taste from tap water
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Response from Alkanatur
Hello Javier,
Thank you very much for your very positive comment. We are glad to know that the zeolite filters have improved the water quality in your home, eliminating unwanted odors and tastes. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
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Andres M.
Rating: 5 out of 5
following a purchase from 31/08/2026
As always, the filtering products are perfect, they arrived on time, it is very easy to order them on the website and it is a good option for human health. It is a shame that I bought an exceptional glass bottle that I love and wow, I dropped it on the floor and it broke, what a pity, but everything else is perfect and no one is to blame either, it always happens to you, it is an anecdote but I recommend buying this filter, these bottles and I also bought a shower filter, which is great because before my skin itched a lot and now it doesn't itch at all.
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Response from Alkanatur
Hello Andres,
Thank you very much for your wonderful review and for sharing your experience with our products. We are glad to know that our filters and bottles are contributing to your well-being and that you have found a solution to your discomfort. We regret the issue with the glass bottle, but we appreciate your understanding and your recommendation.
Best regards,
The Alkanatur team.
C
Cristina E.
Rating: 5 out of 5
following a purchase from 30/08/2026
I love the brand and its products. I have recommended it to everyone around me and they are just as happy.
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Response from Alkanatur
Dear Cristina,
Thank you very much for your wonderful review and for recommending Alkanatur to those around you. We are glad to know that you are so satisfied with our products and we hope to continue offering you the best in your future purchases.
Best regards,
The Alkanatur team
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Mercedes M.
Rating: 5 out of 5
following a purchase from 30/08/2026
everything perfect
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Response from Alkanatur
Dear Mercedes,
Thank you very much for your positive comment. We are glad to know that everything has been perfect in your experience with us. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
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Lola M.
Rating: 1 out of 5
following a purchase from 31/08/2026
10 days to receive an order and when I receive it, it is wrong. Impossible to contact by phone
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Response from Alkanatur
Dear Lola,
We sincerely regret the disappointment you felt with your order and the delivery time. We appreciate your comment and invite you to contact us privately to resolve this issue in the best possible way.
Sincerely,
The Alkanatur team
A
Ana Maria A.
Rating: 5 out of 5
following a purchase from 30/08/2026
Everything perfect.
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Response from Alkanatur
Dear Ana María,
We sincerely appreciate your comment and are glad to know that everything has been perfect for you. Your satisfaction is very important to us and motivates us to keep improving.
Sincerely,
The Alkanatur team
C
Cristina G.
Rating: 5 out of 5
following a purchase from 30/08/2026
It arrived very quickly and in perfect condition. The jug and filters I wanted and I love it. THANK YOU
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Response from Alkanatur
Dear Cristina,
We sincerely thank you for your very positive comment. We are glad to know that your order arrived quickly and in perfect condition, and that you are satisfied with the jug and the filters. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
M
Mercedes E.
Rating: 1 out of 5
following a purchase from 31/08/2026
I still haven't received the order
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Response from Alkanatur
Dear Mercedes,
We regret to know that your order has not yet arrived. We understand how frustrating this situation can be and invite you to contact our customer service to help you resolve the problem as soon as possible.
We appreciate your understanding and hope to assist you soon.
Sincerely,
The Alkanatur team
L
Lucía R.
Rating: 1 out of 5
following a purchase from 25/08/2026
I bought a glass jug, despite the high price it does not have a good design and every time you use it, it spills or drips water and is uncomfortable to use, every time you pour water you have to clean what spills or clean the jug so it doesn't leave a mark on the countertop... Not very functional and very expensive
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Response from Alkanatur
Dear Lucia,
We are sorry to hear that the glass jug did not meet your expectations and we appreciate you sharing your experience. Your opinion is very important to us and we would like to help you resolve this issue.
We invite you to contact our customer service so that we can address your situation in the best possible way.
Sincerely,
The Alkanatur team
P
Pilar M.
Rating: 1 out of 5
following a purchase from 31/08/2026
It has been ten days since I placed the order and it has not arrived. The postal service is one of the worst courier companies. They should change their provider.
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Response from Alkanatur
Dear Pilar,
We regret that your order did not arrive in the expected time. We appreciate your understanding and we are here to help you resolve this situation. Please, we invite you to contact us privately so we can provide you with an appropriate solution.
Sincerely,
The Alkanatur team
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