Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
They explained all the doubts I had and the order arrived very quickly. I trust that the filter is as excellent as they describe and that it shows on the skin.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
R
Rosa M.
Rating: 5 out of 5
following a purchase from 26/02/2026
Very well packaged order, arrived very quickly at home and the instructions were very clear, very good product, this is the second time I order.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Ana S.
Rating: 5 out of 5
following a purchase from 26/02/2026
Very kind and very good information and attention
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Juan José C.
Rating: 5 out of 5
following a purchase from 25/02/2026
very good water quality
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Montse D.
Rating: 5 out of 5
following a purchase from 26/02/2026
Happy with the shower filter. I have checked chlorine levels and with the filter they are zero.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jorge L.
Rating: 5 out of 5
following a purchase from 25/02/2026
The function of the filters, perfect. And the management of their sending, also. The whole process is a 10.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
V
Valentin P.
Rating: 1 out of 5
following a purchase from 25/02/2026
One of the cartridges I received was defective; they did not want to change it for me.
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Silvia C.
Rating: 5 out of 5
following a purchase from 25/02/2026
I have been using the pitcher and the shower filter for a week. I am delighted.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana O.
Rating: 5 out of 5
following a purchase from 25/02/2026
Yes, for now, we will see after a few months. But for now, I do notice changes in my skin and hair.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
P
Pedro N.
Rating: 5 out of 5
following a purchase from 24/02/2026
Good product and unbeatable quality
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
V
Victoria D.
Rating: 5 out of 5
following a purchase from 24/02/2026
I am delighted with this jug, it changes the taste, smell ... it is a marvel
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Cristina T.
Rating: 5 out of 5
following a purchase from 24/02/2026
Great! Easy to assemble and filter. Comes with a BPA-free bottle.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Amparo A.
Rating: 5 out of 5
following a purchase from 24/02/2026
I like that it filters the water so well and that it is so good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
G
Gaizka G.
Rating: 5 out of 5
following a purchase from 24/02/2026
Very good
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Carmen L.
Rating: 5 out of 5
following a purchase from 19/02/2026
I love your products and your ecological values. So, I will continue using your products
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Mercè R.
Rating: 5 out of 5
following a purchase from 24/02/2026
I took the test they sent you with the jug and there is a difference in the water, especially there is no taste that in Barcelona the water is quite bad. Recommended
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
R
Roberto H.
Rating: 5 out of 5
following a purchase from 23/02/2026
I send quickly and within the indicated deadline.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
D
Dulce C.
Rating: 5 out of 5
following a purchase from 29/01/2026
Excellent product and service, always attentive, they solve issues and do not take long to respond or send solutions. Highly recommended and reliable!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Cristina V.
Rating: 5 out of 5
following a purchase from 23/02/2026
Exceptional
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Antonio F.
Rating: 4 out of 5
following a purchase from 23/02/2026
Received successfully
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
José R.
Rating: 5 out of 5
following a purchase from 22/02/2026
Happy with the purchase and the product.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Carles C.
Rating: 5 out of 5
following a purchase from 22/02/2026
All good. The flavor is quite acceptable.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Sara María B.
Rating: 5 out of 5
following a purchase from 20/02/2026
We have been testing the pitcher for several days and we are very happy, we no longer have to carry 8 L bottles and above all we have finally eliminated microplastics. Very satisfied with the purchase.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Cinta A.
Rating: 5 out of 5
following a purchase from 22/02/2026
I love the jar with the filters. I bought it and it arrived right away, the water tastes good after filtering, I am very happy, so much that I have recommended it a lot and my family has also bought it.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
Z
Zulaika P.
Rating: 5 out of 5
following a purchase from 22/02/2026
I AM HAPPY, I RECOMMEND IT. REGARDS
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Sandra C.
Rating: 5 out of 5
following a purchase from 21/02/2026
We are happy and delighted with our purchase. It is true that I would prefer the jug to be made of glass, although it is non-toxic I would prefer the material not to be plastic.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Anais O.
Rating: 5 out of 5
following a purchase from 21/02/2026
I love it. How enriching the water is amazing. I recommend it and the shower filter too.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Coral M.
Rating: 5 out of 5
following a purchase from 20/02/2026
Yes, I am satisfied with the purchase, it is a bit expensive but well, it is what it is...
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Josune M.
Rating: 1 out of 5
following a purchase from 17/02/2026
I have not received the order
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Response from Alkanatur
Hello Josune,
We appreciate your comment. We sincerely regret that you have not received your order. We invite you to contact our customer service to resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
J
Juan Ignacio S.
Rating: 5 out of 5
following a purchase from 19/02/2026
Everything is very good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
P
Pol N.
Rating: 5 out of 5
following a purchase from 18/02/2026
Very good customer service. They resolved a refund that was not due due to an error by the transport company quickly and proactively.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
José-Manuel F.
Rating: 5 out of 5
following a purchase from 18/02/2026
Not bad at all
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Soledad M.
Rating: 5 out of 5
following a purchase from 18/02/2026
I am happy, I just want to ask if I take magnesium, and the water also carries, how do I know the amount I take
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
L
Luis R.
Rating: 5 out of 5
following a purchase from 16/02/2026
I HAVE RECEIVED THE ORDER ON TIME AND IN GOOD CONDITION, EVERYTHING HAS ARRIVED WELL, MAYBE IT WOULD BE GOOD TO INFORM BEFORE THE EXPECTED DELIVERY DATE WITH THE CONTACT PHONE NUMBER OF THE TRANSPORT AGENCY
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Maria Fátima H.
Rating: 5 out of 5
following a purchase from 20/02/2026
The only thing I didn't like was the shipping tracking. It didn't say when I was going to receive it and one day by chance I was home to receive the package. It would be nice to have a little more information so that one can plan.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Ismael M.
Rating: 5 out of 5
following a purchase from 20/02/2026
Meets my expectations
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Anna B.
Rating: 5 out of 5
following a purchase from 16/02/2026
Happy and satisfied
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Alberto R.
Rating: 5 out of 5
following a purchase from 20/02/2026
Great quality of the products
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Mercedes A.
Rating: 5 out of 5
following a purchase from 25/11/2025
Good
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Irene A.
Rating: 1 out of 5
following a purchase from 07/02/2026
I have been using the pitcher and filters from another brand (Brita) for years, since specifically 2011 when I moved from Madrid to Paris and then living in other cities like Valencia and now Barcelona and honestly I have always been satisfied with their taste, quality-price, easy purchase... A month ago we decided to change taking advantage of the fact that the pitcher was already in bad condition and try this brand that supposedly offers better filtration quality and despite its price (more than double for both the pitcher and the filters), and after just 3 weeks of use I can say that I will not buy either the pitcher or filters again. The first filter did not last even a week (with an average of 4 liters per day of use and some days less). Supposedly it should last me 3 months and it hasn't even reached 3 weeks of use of the first filter, the kettle is full of limescale and the water tastes unfiltered. The same thing happened with the previous brand but after more than 40 days of use. I do not recommend it and I am very very disappointed and angry because I was certainly happy with the previous brand. But for being Spanish and certainly more natural, after its use I do not think about it at all. A SCAM.
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Response from Alkanatur
Hello, thank you for sharing your experience.
We would like to clarify an important point: the Alkanatur pitcher does not remove limescale from the water, as limescale (calcium and magnesium) are natural minerals beneficial to the body. Our filtration system is designed to reduce chlorine, heavy metals, and other contaminants, while precisely maintaining those healthy minerals.
For this reason, it is normal for limescale to appear in the kettle, especially in areas with hard water like Barcelona, and this does not mean that the filter is not working properly.
Regarding the filter's duration, with an average use of 3-4 liters daily, it should last approximately between 2 and 3 months. If in your case you have noticed something different, we would like to understand better what may have happened.
If you want, you can write to us privately or to our customer service to review your case and help you. We would be happy to do so.
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