Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 1, 3, 4 and 5 stars

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C
Comprador Verificado
Rating: 1 out of 5
I can’t rate it because the order didn’t arrive
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Response from Alkanatur
Hello Rosa, we regret your experience with the transport. As we responded to you in the other review, today we are getting in touch with you and transport to resolve it now. Best regards.
C
Comprador Verificado
Rating: 5 out of 5
Customer service via WhatsApp
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 1 out of 5
I have not received the shipment because the customer service of Correos Express is terrible and there is no way to request a change of address or delivery date. I don’t know where the jug is
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Response from Alkanatur
Hello Rosa, thank you for your feedback and we are terribly sorry about the incident with your order. We will contact you to provide us with the address for the exchange and inform our transport agency to resolve it and get your order to you as soon as possible. Best regards and again, we apologize for the bad experience with transport.
C
Comprador Verificado
Rating: 5 out of 5
Easy purchase, delivery within the expected time. About the product, great, filters without leaving the water tasting like tap water.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 5 out of 5
I like that it is made in Spain and that all materials are free of toxins and that the filter is made of natural materials.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 5 out of 5
I like the quality of the filters and jug from Alkanatur, I am very satisfied. And also the delivery is super fast.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Sonia S.
Rating: 5 out of 5
I liked everything, it is very easy to assemble and to replace the filter.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Sonsoles C.
Rating: 1 out of 5
It demineralizes the water.
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Response from Alkanatur
Thank you for your feedback and for your purchase. Our jug does not demineralize the water. It removes toxins, but not the natural minerals from the water. Additionally, it adds magnesium, so it still mineralizes more. With the pH reagent included in the pack, you can test the pH between the filtered water and tap water, or for example, bottled water and see the differences. If you have any questions about the product or how to perform the test, contact us via WhatsApp, email, or phone and we will gladly assist you. Best regards.
M
Marta D.
Rating: 5 out of 5
Incredible improvement in the water both for drinking and for the shower.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Juan M.
Rating: 5 out of 5
Everything is great, very good quality of the filters. The water tastes great.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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