Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I can't rate because I've only been using it for a few days. What we like the least is that the lid doesn't stay open while you add water to filter from another bottle.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Tamara O.
Rating: 1 out of 5
Second experience. The first one had a broken jug. The second, twelve days with the lost package. Lack of competition and resolution both by the delivery company and by Alkanatur. I ended up contacting A Coruña so they could get in touch with the delivery company and finally after 13 calls, about 20 emails, and many WhatsApps I managed to solve the reception of the order myself. Very disappointed and disenchanted by the lack of solutions and logistics of the company.
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Response from Alkanatur
Hello Tamara, we are very sorry for your dissatisfaction with us due to the problem that occurred with the transport agency. We have already resolved this type of incident. However, we want to apologize once again. Best regards and thank you for your purchase.
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Gemma R.
Rating: 4 out of 5
I love the taste of the water and its density, you can tell the quality. But the instructions say you can serve water while it filters, and in my case it is not like that, the water spills from the tank when I tilt it, I think the jug came with a defect, but after a month of waiting, much to my regret I will keep it. I don't want more waits
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Daniel G.
Rating: 3 out of 5
I still haven't received the order, I ordered it 5 days ago
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Maria F.
Rating: 1 out of 5
I haven't received the order, you don't answer my messages and I asked you to rate me. Please locate my order and send it, thank you
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Esperanza A.
Rating: 3 out of 5
Well, I placed an order a week ago and as of today, I have no news.
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Francisco M.
Rating: 1 out of 5
I have not received the order
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Israel E.
Rating: 3 out of 5
We placed the order on December 1 and today, December 11, we still have no news about the order. Where does it come from?
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Estela C.
Rating: 1 out of 5
People are asking me, but the order has not arrived yet. This gives a bad image, as it seems like the purchase is a scam or that my package has been lost. I HAVE NOT RECEIVED THE ALKANATUR PRODUCT
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Mireia A.
Rating: 1 out of 5
I have not received the order or any email with an explanation. I will call the bank for a refund.
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Anna D.
Rating: 1 out of 5
I placed an order for the amount of 158.98 euros on November 29, 2024, and I have not yet received the order, nor do I have any information about it. I need to receive the order urgently. Thank you.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Margarita M.
Rating: 4 out of 5
I love the pitcher because it helps me take care of myself; I would like to try the shower filter; could you make a trial one?
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Carla T.
Rating: 1 out of 5
I placed the order on 30/11/24, and as of today, 9/12/24, I have not received shipping confirmation or communication from the company. I don't know at this point if I will receive my order.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Begoña B.
Rating: 1 out of 5
Nothing has arrived yet, nor have they sent me an email about when I will receive the order.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Nuria I.
Rating: 4 out of 5
That it has no plastic.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Angel A.
Rating: 1 out of 5
I still have not received my order after a week.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Yolanda S.
Rating: 1 out of 5
I have not yet received the package. How can I rate the product? But if I rate the shipping that I have not received, it is terrible.
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Eugenio O.
Rating: 1 out of 5
An order that never arrived. I sent you an email…
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Cristina C.
Rating: 1 out of 5
I haven't received anything
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Nieves S.
Rating: 1 out of 5
The jug still hasn't arrived. It's been a week since the order
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Alberto G.
Rating: 1 out of 5
I ordered the jug two weeks ago and here I am waiting
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Virginia T.
Rating: 1 out of 5
I haven't received it
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Elisabet M.
Rating: 3 out of 5
Delay in shipping
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Jose F.
Rating: 1 out of 5
So far I have not received the order, so the rating is worse than bad
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Teresa B.
Rating: 1 out of 5
I still have no news on when my order made on November 29 will arrive. Today is December 7. The filters are fine, but the delivery service should be up to par.
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Montserrat A.
Rating: 1 out of 5
I still have not received the order.
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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