Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 1, 3 and 4 stars

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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 05/02/2023
The water has a strange taste, this could be improved
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Response from Alkanatur
Thank you for your feedback and for your purchase. In the first filtrations, it may have a taste of magnesium, which is very latent when freshly opened. After 3/4 filtrations, the taste becomes neutral. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/01/2023
The lid of the jug broke very quickly although I am delighted with its filtered water. And the shower filter, the first one filtered very well and I noticed that the water did not stain the screen and my skin either, but as soon as I made the first filter change it was no longer the same, it must not fit well and the water is noticeable.
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Response from Alkanatur
Thank you for your feedback and for your purchase. Regarding the breakage of your lid, please contact us and we will guide you on how to replace that part.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/01/2023
I think this aspect that any company seeks excellence
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/01/2023
It is just a superficial suggestion. I would like the jug to be made of glass and have a wooden lid that would better match the aesthetics of my kitchen... But otherwise, I am delighted with the jug. I also don't see the need for the plastic bottle since I am reducing plastics in my kitchen and that bottle is unnecessary for me, on the contrary, I would have liked instead of that to have the Chlorine reagent which would be great for measuring the concentration in the different places I visit.
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Response from Alkanatur
Thank you for your feedback and for the suggestion :). We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/01/2023
Very fast delivery
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 24/12/2022
Low quality for the price it has. The filter lid arrived broken
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Response from Alkanatur
Thank you for your feedback and for your purchase. We apologize for the incident. It may have broken during some transport impact. Please contact us by calling us or via WhatsApp at 698 173 981 and we will send you another lid at no cost. When you have a similar incident, please contact us as soon as possible and we will send you the damaged part or replace the product. Thank you.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 24/12/2022
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 20/12/2022
At the most competitive price
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Response from Alkanatur
Thank you for your feedback and for your suggestion. Our prices are fair as the product is designed and manufactured in Spain and its materials are of high quality, eco-friendly, free of toxins and certified.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/12/2022
I like the effect of the filter but the closure is not airtight
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
It is a very comfortable and practical jug
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
Make more discounts or promotions throughout the year.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot. You can subscribe to our newsletter to stay updated on more promotions.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/12/2022
THE JUG IS VERY GOOD. THE ORDER WAS FAST. BUT I DON'T UNDERSTAND HOW THE CHLORINE BOTTLE SAYS SOMETHING DIFFERENT FROM THE OFFICIAL PAGE OR 15ML OR 30 ML ???? PLEASE CLARIFY
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Response from Alkanatur
Thank you for your feedback and for your observation. There may be a typo. It is 30 ml as indicated on the bottle.
C
Comprador Verificado
Rating: 4 out of 5
It is very difficult to clean, it releases a lot of soot
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Response from Alkanatur
Thank you for your rating and for your purchase. If you see any type of anomaly or have questions about the product, you can send us a photo to the customer service WhatsApp and we will see if the filter has any defects or if they are just small normal specks.
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