Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The only downside is that the order takes a while to arrive.
Translated reviews
Response from Alkanatur
Dear Carmen,
We sincerely appreciate your comment and are glad to know that you are satisfied with your experience in our store. We regret the delay in the arrival of your order and take your observation into account to improve our service.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
M
Maria J.
Rating: 1 out of 5
following a purchase from 30/08/2026
I have not received my order yet claiming
Translated reviews
Response from Alkanatur
Dear María,
We sincerely regret that you have not received your order. We appreciate your patience and are here to help you resolve this situation as soon as possible. We invite you to contact our customer service so that we can assist you in a more personalized manner.
Sincerely,
The Alkanatur team
M
Modesto C.
Rating: 4 out of 5
following a purchase from 30/08/2026
I don't give them 5 stars because of the time it took to receive the product. About 10 days.
Translated reviews
Response from Alkanatur
Dear Modesto,
We sincerely appreciate your comment and are glad to know that you were satisfied with your purchase. We apologize for the delivery time you mentioned and will take your experience into account to improve in the future.
Sincerely,
The Alkanatur team
C
Cristina D.
Rating: 4 out of 5
following a purchase from 30/08/2026
The order took a long time to arrive and I didn't receive any email informing me of that fact.
Translated reviews
Response from Alkanatur
Dear Cristina,
We appreciate your comment and are glad to know that you are satisfied with your purchase. We apologize for the delay in delivery and the lack of information regarding it; we will take your experience into account to improve our service in the future.
Best regards,
The Alkanatur team
M
Milagros M.
Rating: 1 out of 5
following a purchase from 29/08/2026
The delivery company claims it has been delivered and I do not know if it has been sent or not because I have no email or notice that they have sent it and I have not received it
Translated reviews
Response from Alkanatur
Dear Milagros,
We regret that you have had this experience with the delivery of your order. We appreciate you letting us know and suggest that you contact our customer service so that we can investigate what happened and help you resolve this inconvenience.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
M
Mar M.
Rating: 4 out of 5
following a purchase from 28/08/2026
I am satisfied with my purchases at alkanatur
Translated reviews
Response from Alkanatur
Dear Mar,
We sincerely thank you for sharing your positive experience with us. We are glad to know that you are satisfied with your purchases at Alkanatur and we hope to have your visit again very soon.
Sincerely,
The Alkanatur team
R
Raquel O.
Rating: 3 out of 5
following a purchase from 25/08/2026
Although I love the glass option, I did not expect less capacity. The lid through which the tap water enters does not close properly and the water flows in a very wide stream, so a lot spills when refilling the Alkanatur bottle for the fridge or gym or school bottle. Well, it is not more practical than the previous one for me.
Translated reviews
Response from Alkanatur
Dear Raquel,
We sincerely appreciate your opinion and are sorry that the new glass option did not meet your expectations regarding capacity and functionality. Your comment is very valuable to us and we will take it into account to continue improving our products.
We remain at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
I
Iera A.
Rating: 1 out of 5
following a purchase from 28/08/2026
After 3 months, the glass jug breaks and they offer me a replacement that does not accept discount codes
Translated reviews
Response from Alkanatur
Dear Iera,
We sincerely regret that you have had an unsatisfactory experience with the glass jug. We understand your disappointment and would like to invite you to contact us directly to find a solution that satisfies you.
We are at your disposal to help you.
Sincerely,
The Alkanatur team
D
Deiene L.
Rating: 1 out of 5
following a purchase from 27/08/2026
It seems you forgot that people have to use your products. The jug has little capacity and needs to be refilled 80 times a day. The filter bottle cannot be used; it is impossible to drink
Translated reviews
Response from Alkanatur
Hello Deiene,
We are very sorry that your experience with our products has not been as expected. We appreciate your comments and want to help you find a solution that fits your needs. We invite you to contact us privately so that we can address your case in a more personalized manner.
Sincerely,
The Alkanatur team.
R
Raquel R.
Rating: 4 out of 5
following a purchase from 26/08/2026
The purchase was simple and quick. The shipping company was unprofessional
Translated reviews
Response from Alkanatur
Dear Raquel,
We sincerely appreciate your comment and are glad to know that the purchase was easy and quick. We apologize for any inconvenience you may have experienced with the shipping service and will take your opinion into account for improvement.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team.
C
Cristina S.
Rating: 1 out of 5
following a purchase from 28/08/2026
The lid arrived defective
Translated reviews
Response from Alkanatur
Dear Cristina,
We sincerely regret that the lid arrived in poor condition and understand your disappointment. We would like to resolve this situation in the best possible way, so we invite you to contact us directly to find a solution.
Sincerely,
The Alkanatur team
M
Magda V.
Rating: 1 out of 5
following a purchase from 26/08/2026
The lid of the jug arrived broken and I am waiting for a solution
Translated reviews
Response from Alkanatur
Dear Magda,
We sincerely regret that the lid of the jug arrived broken and understand your disappointment. We invite you to contact us privately so that we can find a solution that satisfies you.
Sincerely,
The Alkanatur team
I
Irene P.
Rating: 4 out of 5
following a purchase from 27/08/2026
I would like to know how to clean plastic jars that turn white
Translated reviews
Response from Alkanatur
Dear Irene,
We sincerely thank you for your comment and for the rating of 4/5. To clean the plastic jugs and make them spotless, we recommend using a mixture of hot water and baking soda, letting them soak for a few minutes before rinsing.
We appreciate your trust in Alkanatur and are here to help you with whatever you need.
Sincerely,
The Alkanatur team
F
Francisco Manuel V.
Rating: 4 out of 5
following a purchase from 26/08/2026
The best filters on the market...they should improve the jugs...but still worth it.
Translated reviews
Response from Alkanatur
Hello Francisco Manuel,
We sincerely appreciate your comment and are glad to know that you are satisfied with our filters. We take note of your observation about the jugs to continue improving our products.
We are at your disposal for anything you may need.
Sincerely,
The Alkanatur team
A
Anna B.
Rating: 1 out of 5
following a purchase from 26/08/2026
I received a broken part
Translated reviews
Response from Alkanatur
Dear Anna,
We deeply regret that you received a damaged item. We appreciate your feedback and invite you to contact our customer service so we can help you resolve this issue.
We are at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
F
Francisco Javier C.
Rating: 3 out of 5
following a purchase from 26/08/2026
I have not yet received my order, it is delayed. Not meeting delivery times. Also, I would like to make another order but until I receive (and reject this one as they told me) I cannot do it. Everything is very long.
Translated reviews
Response from Alkanatur
Dear Francisco Javier,
We sincerely appreciate your comment and apologize for the delay in the delivery of your order. We understand how frustrating this situation can be and we are here to assist you with whatever you need.
We remain at your disposal for any additional inquiries you may have.
Sincerely,
The Alkanatur team
E
Eva Maria A.
Rating: 4 out of 5
following a purchase from 25/08/2026
Very happy with my jug. And with the bottle somewhat less, the method for drinking from it does not convince me at all
Translated reviews
Response from Alkanatur
Dear Eva Maria,
We sincerely thank you for sharing your experience with us. We are glad to know that you are happy with the pitcher, and we will take your comment about the bottle into account to continue improving our products.
We hope to serve you again in the future.
Sincerely,
The Alkanatur team
A
Adela Mercedes C.
Rating: 4 out of 5
following a purchase from 25/08/2026
Happy with the products, but delivery can be faster.
Translated reviews
Response from Alkanatur
Dear Adela Mercedes,
We sincerely appreciate your comment and are glad to know that you are satisfied with our products. We take note of your observation about the delivery and will work to improve in that aspect.
Sincerely,
The Alkanatur team.
M
Maria Del Coral M.
Rating: 4 out of 5
following a purchase from 24/08/2026
My opinion is good.
Translated reviews
Response from Alkanatur
Dear Maria del Coral,
We sincerely appreciate your positive opinion. We are glad to know that you had a good experience with us and we hope you return soon to continue enjoying our products.
Sincerely,
The Alkanatur team
B
Belen B.
Rating: 3 out of 5
following a purchase from 24/08/2026
I think it is a very high-quality product but if you have a sensitive stomach, it may not sit well. The truth is that it is nobody's fault, but I bought it and had to stop drinking the water because of how all those minerals sit in my stomach. Now I am considering whether to buy another different filter, the green one, which I also don't know how it will sit with me. In short, I was super excited about my pitcher and I think it should be warned that tolerance can be complicated for some stomachs.
Translated reviews
Response from Alkanatur
Dear Belen,
We sincerely thank you for sharing your experience with our product. We are glad that you value the quality of our pitcher, although we regret that it has not been entirely suitable for your sensitive stomach. We take your comment into account and hope you find the option that best suits your needs.
We remain at your disposal for any inquiries and hope to see you again soon.
Sincerely,
The Alkanatur team.
R
Rosario Maria G.
Rating: 1 out of 5
following a purchase from 22/08/2026
After making a purchase of 3 jars, filters, and two shower filters (a couple of months ago my son also bought them) we have seen on the official page that they have lowered the prices.
Translated reviews
Response from Alkanatur
Dear Rosario María,
We regret that you feel dissatisfied with your shopping experience. We appreciate your feedback and invite you to contact our customer service so we can help you resolve your situation.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
A
Ayah T.
Rating: 3 out of 5
following a purchase from 21/08/2026
The shipment took a long time to arrive
Translated reviews
Response from Alkanatur
Hello Ayah,
We appreciate your feedback and regret the delay in the delivery of your order. Your experience is very important to us and we constantly work to improve our service.
We hope your future orders are more satisfactory.
Sincerely,
The Alkanatur team
M
Myriam A.
Rating: 3 out of 5
following a purchase from 20/08/2026
I have been using the jug filters for over a year and the last one you sent me does not work well, it leaves fluff at the bottom of the jug, even after properly preparing the filter before using it for the first time
Translated reviews
Response from Alkanatur
Dear Myriam,
We sincerely appreciate your feedback and the time you have taken to share your experience with us. We regret that the last filter did not meet your expectations, and we value your loyalty in using our products all this time.
We are at your disposal for any inquiries or assistance you may need.
Sincerely,
The Alkanatur team
C
Carmen A.
Rating: 3 out of 5
following a purchase from 16/08/2026
I have received the glass jug with the small lid broken, I hope it will be replaced
Translated reviews
Response from Alkanatur
Dear Carmen,
We sincerely appreciate your comment and we are glad to know that you have received the glass jug. We apologize for the inconvenience with the lid and assure you that we are here to assist you with your request.
We are at your disposal for any other inquiries you may have.
Sincerely,
The Alkanatur team
C
Conxita E.
Rating: 1 out of 5
following a purchase from 17/08/2026
I had to go pick them up 36 km from my home.
Translated reviews
Response from Alkanatur
Dear Conxita,
We sincerely regret that you had to travel such a long distance to pick up your order. We appreciate your understanding.
We are at your disposal to assist you.
Sincerely,
The Alkanatur team
M
Mari Carme C.
Rating: 4 out of 5
following a purchase from 15/08/2026
At first the water came out black and I had to change the water about 5 times before drinking.
Translated reviews
Response from Alkanatur
Dear Mari Carme,
We sincerely appreciate your comment. Your opinion is very valuable to us and helps us improve every day.
Sincerely,
The Alkanatur team.
S
Sergio D.
Rating: 1 out of 5
following a purchase from 15/08/2026
I received the broken jug and I haven't been able to use it, I am waiting for a response and a solution to the problem
Translated reviews
Response from Alkanatur
Dear Sergio,
We sincerely regret that you received the broken jug and we understand how frustrating this must be for you. We invite you to contact our customer service so that we can resolve this issue as soon as possible.
We appreciate your understanding and are at your disposal to assist you.
Sincerely,
The Alkanatur team
N
Nieves P.
Rating: 1 out of 5
following a purchase from 15/08/2026
I have not received the order, and there has been no tracking from GLS. Therefore, I expect a refund. It has also not been possible to contact you by phone
Translated reviews
Response from Alkanatur
Hello,
We apologize for the inconvenience caused. To manage any issues related to an order, it is necessary for you to contact us by email, as this is the channel specifically enabled to review and follow up on these cases.
Currently, we have three active contact channels, so the phone is not our only means of assistance.
A
Alberto F.
Rating: 1 out of 5
following a purchase from 15/08/2026
I placed the order on August 15 and as of today, it still hasn't arrived. According to the carrier, it will arrive tomorrow. Very bad this time.
Translated reviews
Response from Alkanatur
Dear Alberto,
We sincerely apologize for the inconveniences you have experienced with your order. We appreciate your patience and understanding as we work to resolve this situation. We invite you to contact us directly so we can assist you in a more personalized manner and find the best solution.
Sincerely,
The Alkanatur team
N
Néstor D.
Rating: 1 out of 5
following a purchase from 13/08/2026
I bought the borosilicate glass jug after using the plastic one for a year to switch to glass and I see that the tank where the water goes is plastic again. Plastic that even when washing it by hand with a very soft sponge scratches completely on the first wash. Honestly, I don't understand why it is plastic again when you sell the product for the high-quality glass and then a plastic that scratches with anything. Very disappointed, to be honest.
Translated reviews
Response from Alkanatur
Dear Néstor,
We are sorry to hear that your experience with our borosilicate glass pitcher has not been satisfactory. We appreciate your feedback regarding the plastic deposit and take your opinion into account to improve our products.
We invite you to contact our customer service to help you resolve this issue.
Sincerely,
The Alkanatur team
M
Maite M.
Rating: 4 out of 5
following a purchase from 13/08/2026
Very happy with the jug except for the small lid it has, which does not move enough and always spills water when serving.
Translated reviews
Response from Alkanatur
Hello Maite,
We are glad to know that you are very happy with the jug. We appreciate your comment about the lid, we will take your opinion into account to improve our product.
Thank you for your support and trust in Alkanatur.
Sincerely,
The Alkanatur team
M
Marisa P.
Rating: 4 out of 5
following a purchase from 12/08/2026
There was a delay in delivery and I had to claim the order. I just started using it, yes it seems that the water is "softer" but it is too soon to give an opinion
Translated reviews
Response from Alkanatur
Hello Marisa,
We greatly appreciate your comment and apologize for the delay in delivery. We are glad to know that you have already started using the product and that you have noticed a difference in the quality of the water. We hope you continue to enjoy your purchase and that you visit us again soon.
Sincerely,
The Alkanatur team.
E
Encarnacion M.
Rating: 4 out of 5
following a purchase from 10/08/2026
everything is correct.
Translated reviews
Response from Alkanatur
Dear Encarnación,
We sincerely thank you for your positive feedback. We are glad to know that everything has been correct and that we have been able to meet your expectations. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
N
Natalia C.
Rating: 4 out of 5
following a purchase from 09/08/2026
The pH strips to analyze the water were not sent. From what I understood, they sent the old model that does not have them... That is the reason for not giving 5 stars.
Translated reviews
Response from Alkanatur
Dear Natalia,
We sincerely thank you for your comment and for the high rating. We would love to have you visit again and continue providing you with quality products.
Sincerely,
The Alkanatur team
F
Fernando M.
Rating: 1 out of 5
following a purchase from 12/07/2026
I haven't received the order.
Translated reviews
Response from Alkanatur
Dear Fernando,
We sincerely regret that you have not received your order. We appreciate you informing us, as your satisfaction is very important to us. We invite you to contact our customer service so we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
R
Raquel M.
Rating: 1 out of 5
following a purchase from 07/08/2026
I put the first filter in the jug and the taste of the water is very strange like stagnant tap water. I prepared it as always. I have been a customer for years and this has never happened to me before. I will not be able to buy again due to this bad experience.
Translated reviews
Response from Alkanatur
Dear Raquel,
We deeply regret that your experience with our product was not satisfactory. We appreciate your loyalty as a customer and understand how disappointing this situation can be. Please do not hesitate to contact us privately so we can help you find a solution.
Sincerely,
The Alkanatur team
I
Iker U.
Rating: 4 out of 5
following a purchase from 05/08/2026
The jug is very nice, being made of glass is great, so we avoid plastic. But it is a bit small, we have to fill it 2 times to fill the bottle that I used to fill with one from the green jug. But it's not a big problem.
Translated reviews
Response from Alkanatur
Hello Iker,
We sincerely appreciate your comment and are glad to know that you are satisfied with the glass jug. We value your opinion on the size and will take your suggestion into account for future references. We hope you visit us again soon and continue enjoying our products.
Sincerely,
The Alkanatur team
A
Ana R.
Rating: 1 out of 5
following a purchase from 04/08/2026
It's been almost 2 weeks since I placed the order and I still haven't received it
Translated reviews
Response from Alkanatur
Dear Ana,
We regret that you have not yet received your order and understand how frustrating this can be. We are here to help you and ensure that you receive your product as soon as possible. We invite you to contact us directly so we can resolve this situation.
Sincerely,
The Alkanatur team.
I
Isabel C.
Rating: 1 out of 5
following a purchase from 03/08/2026
The new jug has not pleased me. I haven't returned it because I already had the other one in very bad condition and had to change the filter. I can't put it in the fridge and that has disappointed me a lot and when pouring the water the other jug made a finer stream which made it easier to fill a bottle. Honestly, the new jug looked very good but it has disappointed me. I think these are things to take into account. Thank you
Translated reviews
Response from Alkanatur
Dear Isabel,
We sincerely appreciate your comment and regret that the new jug did not meet your expectations. Your opinion is very valuable to us and we would like to better understand your situation to assist you.
We invite you to contact our customer service to find a solution that satisfies you.
Sincerely,
The Alkanatur team
M
Maria A.
Rating: 1 out of 5
following a purchase from 02/08/2026
Hello, I have not received the Alkanatur jug, the GLS shipping company does not provide an efficient service, they have not answered my calls to ask about my package, I only get a machine, I have called Alkanatur several times to follow up on my order, you have told me that it is already out for delivery but it has not arrived yet, I cannot go out because I am waiting for the package, I request that if it does not arrive tomorrow I will cancel the purchase, I hope you can pressure GLS which provides a deficient service, thank you and regards,
Translated reviews
Response from Alkanatur
Hello Maria,
We regret that you are having this experience with the delivery of your Alkanatur jug. We understand how frustrating it can be not to receive a package on time and we want to help you resolve this inconvenience. We invite you to contact our customer service directly so we can investigate your case and find an appropriate solution.
We appreciate your patience and understanding.
Sincerely,
The Alkanatur team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 