Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I bought a shower filter, which has an indicator to know when it needs to be changed. After several months it did not indicate anything, it is defective, I contacted customer service and they ignored me... bad service and this specific product is bad.
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Response from Alkanatur
Dear Lorena,
We sincerely regret that your experience with the shower filter was not satisfactory and that you did not receive the attention you expected from our customer service. We value your feedback and would like to resolve this situation in the best possible way. We invite you to contact us directly so we can assist you.
Sincerely,
The Alkanatur team.
M
Maria Antonia M.
Rating: 1 out of 5
following a purchase from 26/07/2026
I bought three filters and the water is still somewhat cloudy after ten days, the tap water comes out colorless. I wash the filter and the jug and it doesn't go away
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Response from Alkanatur
Dear María Antonia,
We regret that your experience with our filters was not satisfactory. We appreciate your comment and would like to help you resolve this inconvenience. We invite you to contact our customer service so we can investigate your situation further.
Sincerely,
The Alkanatur team
C
Carmen P.
Rating: 4 out of 5
following a purchase from 25/07/2026
I really like the Alkanatur glass jug but not so much its capacity
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Response from Alkanatur
Dear Carmen,
We sincerely thank you for sharing your opinion with us. We are glad to know that you like the Alkanatur glass jug and we appreciate your comment about the capacity; we are always looking for ways to improve. We hope you visit us again soon and discover more of our products.
Sincerely,
The Alkanatur team
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Sofia P.
Rating: 1 out of 5
following a purchase from 23/07/2026
The filter arrived damaged. I sent you an email but so far I have not received a response.
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Response from Alkanatur
Hello Sofia,
We sincerely regret that you received the filter in poor condition and that you have not received a response to your email. We appreciate your patience and want to resolve this inconvenience as soon as possible; please contact us directly so we can address your situation more efficiently.
Sincerely,
The Alkanatur team
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Laura I.
Rating: 1 out of 5
following a purchase from 16/07/2026
The water has an unpleasant taste and the jug does not filter 1L, it only filters 700ml.
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Response from Alkanatur
Hello,
As we mentioned previously by email, the filtered water capacity of the jug is 1.2 liters. The 700 ml corresponds to the capacity of the upper tank, which is the water that is introduced in each filtering process.
This information is also indicated in the description and characteristics of the product on our website.
Best regards,
Alkanatur Team
A
Ana M.
Rating: 4 out of 5
following a purchase from 19/07/2026
I am very satisfied with the product
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Response from Alkanatur
Hello Ana,
We greatly appreciate your comment and are glad to know that you are satisfied with the product. Your satisfaction is very important to us and we hope to see you again in our store to discover more of what we offer.
Best regards,
The Alkanatur team
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Nuria José V.
Rating: 3 out of 5
following a purchase from 14/07/2026
The order took a long time to arrive.
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Response from Alkanatur
Dear Nuria José,
We sincerely appreciate your comment and regret that the delivery time was not as expected. Your experience is very important to us, and we value your patience.
We hope to have the opportunity to serve you again and offer you an even better service on your next purchase.
Sincerely,
The Alkanatur team
C
Carlos P.
Rating: 3 out of 5
following a purchase from 16/07/2026
A bit tangled with the "captcha" when placing the order, but in the end I solved it by ordering with my mobile.
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Response from Alkanatur
Hello Carlos,
We sincerely appreciate your comment. We regret that you had an inconvenience with the "captcha", but we are glad to know that you were able to solve it using your mobile. Your experience is very important to us and we are here to help you with whatever you need.
Sincerely,
The Alkanatur team
I
Imanol C.
Rating: 4 out of 5
following a purchase from 14/07/2026
I only see one inconvenience: the top lid does not stay open unless you hold it.
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Response from Alkanatur
Dear Imanol,
We sincerely appreciate your comment and your rating. We take your observation about the top lid into account and will continue to work to improve our customers' experience. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
A
Adelina A.
Rating: 3 out of 5
following a purchase from 12/07/2026
It took a long time to arrive
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Response from Alkanatur
Dear Adelina,
We sincerely thank you for your opinion and for choosing Alkanatur. We regret that the delivery time was not as expected, and we hope that despite this, you will visit us again to continue enjoying our products.
Sincerely
B
Belén P.
Rating: 1 out of 5
following a purchase from 06/06/2026
The water does not work well, the jug leaks from all sides no matter how much I try to see if the lid is improperly placed
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Response from Alkanatur
Dear Belén,
We are sorry that you had this experience with your jug. We invite you to contact our customer service so we can help you resolve this issue. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
P
Pilar R.
Rating: 3 out of 5
following a purchase from 04/07/2026
I don't like the taste of the water. The tap water is very hard in this area and, although it does improve the taste a bit, it is still not pleasant for me to drink.
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Response from Alkanatur
Dear Pilar,
We sincerely thank you for sharing your experience with us. We regret that the taste of the water has not been completely to your liking, but we are glad to know that you have noticed an improvement. We hope you will give us another opportunity in the future to find the perfect solution for you.
Sincerely,
The Alkanatur team.
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Lara G.
Rating: 1 out of 5
following a purchase from 18/06/2026
I can't use the jug as soon as I pour in the water. Because it spills from the top without filtering. And it leaks from several places.
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Response from Alkanatur
Dear Lara,
We sincerely regret that you had an unsatisfactory experience with our jug. We appreciate your feedback and invite you to contact us privately so we can help you find a solution.
Sincerely,
The Alkanatur team.
M
Monica R.
Rating: 4 out of 5
following a purchase from 29/08/2025
The pitcher with filter works very well and also the water tastes better!
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Response from Alkanatur
Dear Monica,
Thank you very much for sharing your positive experience with us. We are glad to know that the pitcher with filter meets your expectations and that the water tastes better. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
S
Salvador M.
Rating: 4 out of 5
following a purchase from 06/07/2026
The shower filters were delivered within the established time, the product packaging and the product arrived in good condition. The information requested and received from Alkanatur regarding the tracking of the order placed was quick, clarifying, and effective. The carrier GLS did not comply with the preferred pickup of the product and showed up at my home while I happened to have just returned from a trip. The shower filters, once installed, work correctly, hoping that the benefits of them will be gradually verified with their use.
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Response from Alkanatur
Hello Salvador,
We sincerely appreciate your comment and are glad to know that the delivery and the condition of the shower filters have been satisfactory. We regret the situation with the carrier, but we are pleased that the product is working correctly. We are here for any additional inquiries you may have.
Sincerely,
The Alkanatur team.
M
Miguel C.
Rating: 1 out of 5
following a purchase from 06/07/2026
The purchasing process is an authentic disaster because the shipping is through Correos. That company never delivers the packages, at least in my area. They make a hang-up call to justify that they have been there, something completely false because I was at home waiting, causing a 24/48 hour shipment to take 1 week. If they continue to work exclusively with Correos, their brand image will be affected. I have completely lost my enthusiasm for the jug. If it is not an absolutely exceptional product, I will return it.
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Response from Alkanatur
Dear Miguel,
We sincerely regret that you had an unsatisfactory experience with the shipping of your order. We value your opinion and invite you to contact us directly so we can resolve this issue and find an appropriate solution. Your satisfaction is important to us.
Sincerely,
The Alkanatur team
M
Marta J.
Rating: 4 out of 5
following a purchase from 06/07/2026
The products I bought from Alkanatur are excellent, what fails is the express mail service that does not deliver the package to you in hand and does not tell you where it leaves it, I found it but very disappointed with the Correos Express service, I did not expect that
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Response from Alkanatur
Dear Marta,
We sincerely appreciate your feedback and are glad to know that the products you purchased from Alkanatur are to your liking. We apologize for the inconveniences you have had with the shipping service and hope that your next shopping experience will be even more satisfactory. It will be a pleasure to assist you again.
Sincerely,
The Alkanatur team
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Noa V.
Rating: 3 out of 5
following a purchase from 24/06/2026
I am very satisfied with your products, but this time the order took 15 days to arrive. I have not received any emails from the delivery company and I had to call by phone to locate it. Even so, I did not receive my tracking number until two days before the deadline to pick up the package. It's a shame that such a good product is overshadowed by such a terrible delivery service.
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Response from Alkanatur
Hello Noa,
Thank you very much for your comment and we are glad that you are satisfied with our products. We apologize for the inconveniences you have had with the delivery and we will take your experience into account to improve our service in the future.
Best regards,
The Alkanatur team.
S
Susana D.
Rating: 1 out of 5
following a purchase from 22/06/2026
As I have already conveyed to you, the tap water and the water from the jug are exactly the same. I also did not like the customer service, they do not respond. I can only give my positive opinion to one person who assisted me over the phone. For all these reasons, I am going to return the product.
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Response from Alkanatur
Dear Susana,
We sincerely regret that your experience has not been as satisfactory as you expected. However, the Customer Service colleagues inform us that they have resolved the doubts you had and processed the return of the product.
Sincerely,
The Alkanatur team.
A
Amalia G.
Rating: 1 out of 5
following a purchase from 22/06/2026
After 9 days of waiting I canceled the order. A disaster
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Response from Alkanatur
Dear Amalia,
We sincerely apologize for the disappointment you have experienced with your order. We appreciate your patience and invite you to contact us privately so we can help you find an appropriate solution.
Sincerely,
The Alkanatur team.
A
Alexandre M.
Rating: 4 out of 5
following a purchase from 09/06/2026
The jug should be faster or easier to fill, it is necessary to fill it 2 times
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Response from Alkanatur
Hello Alexandre,
We sincerely thank you for your comment and for sharing your experience. We take note of your suggestions about the jar and will work to improve usability in the future.
Best regards,
The Alkanatur team
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Sandra M.
Rating: 4 out of 5
following a purchase from 04/09/2025
I have the jug and the filter for the shower. With the jug, I notice the water is cleaner and has a neutral taste, I like it. Regarding how to fill it, I would have liked the lid where you fill it to be able to stay open, because you have to hold it with your finger. At home, we made a "fix" with a rubber band tied, but the design could improve that aspect. As for the filtering, it is quite fast and worth using. Now traveling, instead of buying plastic bottles, we take the jug with us.
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Response from Alkanatur
Hello Sandra,
Thank you very much for sharing your experience with us. We are glad to know that you are enjoying the pitcher and the shower filter, and we appreciate your suggestions about the design. Your comments are very valuable to us and will inspire us to keep improving.
Sincerely,
The Alkanatur team
F
Fernando O.
Rating: 4 out of 5
following a purchase from 19/06/2026
Everything great
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Response from Alkanatur
Dear Fernando,
We sincerely thank you for sharing your positive experience with us. We are glad to know that everything has been great and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
D
David R.
Rating: 1 out of 5
following a purchase from 14/06/2026
Very dissatisfied with the delivery. Neglected and the delivery company did not do their job correctly.
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Response from Alkanatur
Hello David,
We sincerely regret that your experience with the delivery has not been satisfactory. We understand your disappointment and will speak with our transport agency about this case to avoid similar future incidents.
Sincerely,
The Alkanatur team.
I
Iñaki F.
Rating: 4 out of 5
following a purchase from 14/06/2026
I am happy with the "alkalizing" jug just received
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Response from Alkanatur
Dear Iñaki,
We are glad to know that you are happy with your alkalizing jug. Your satisfaction is very important to us and we appreciate your trust in Alkanatur.
Best regards,
The Alkanatur team
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Carmen G.
Rating: 4 out of 5
following a purchase from 20/01/2026
I love the filter, good performance and taste, but I need information about remineralization: amount and format of the added minerals, added dry residue, etc.
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Response from Alkanatur
Hello Carmen,
We sincerely thank you for your comment and are glad to know that you are satisfied with the performance and taste of the filter. We have noted your request for information about remineralization and will work to improve our communication on this matter.
Sincerely,
The Alkanatur team.
Á
Ángela G.
Rating: 1 out of 5
following a purchase from 28/11/2025
I have placed an order for a jar. 2 weeks later it still hasn't been delivered. On 22-06-2026, GLS sent an email saying they would make the delivery. I was home all day and on 23-06-2026 I received another email saying that I have to go pick up the jar at a delivery point for being absent from my home. They did not knock on my door. They also did not call me on the phone......GLS lies and does not do their job.
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Response from Alkanatur
Dear Ángela,
We sincerely regret the frustration you have experienced with the delivery of your order. We understand how important it is for you to receive your jar on time. We will discuss your dissatisfaction with our transport agency to avoid similar incidents in the future.
Sincerely,
The Alkanatur team
M
Maria Rosario D.
Rating: 4 out of 5
following a purchase from 12/06/2026
At first, the company seems serious and the purchasing process has been easy. The shipping was also fast. However, I made an inquiry through their website and have not received a response.
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Response from Alkanatur
Dear Maria Rosario,
We sincerely thank you for sharing your experience with us. We are glad to know that the purchasing process and shipping have met your satisfaction. We regret that you did not receive a response to your inquiry and we will take your comment into account to improve our service.
Sincerely,
The Alkanatur team.
L
Lola V.
Rating: 4 out of 5
following a purchase from 09/06/2026
I have been using it for years
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Response from Alkanatur
Dear Lola,
We sincerely thank you for sharing your experience and for your loyalty over the years. We are glad to know that you are satisfied with our products.
Sincerely,
The Alkanatur team.
V
Victor Javier G.
Rating: 1 out of 5
following a purchase from 12/06/2026
I paid 10 days ago and they haven't even given me a tracking number
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Response from Alkanatur
Dear Victor Javier,
We sincerely regret that you have not received your tracking number and understand your concern. We invite you to contact us privately so that we can help you resolve this situation.
Sincerely,
The Alkanatur team.
S
Sara J.
Rating: 3 out of 5
following a purchase from 09/06/2026
The lid of the jug has broken, when I assembled it I already saw that the mechanism was very weak... it didn't last even 24 hours...
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Response from Alkanatur
Hello Sara,
Thank you for sharing your experience. We regret that the lid of the jug did not meet your expectations and its durability. We appreciate your opinion and hope that you will give us another opportunity in the future.
Sincerely,
The Alkanatur team.
A
Alexandre M.
Rating: 1 out of 5
following a purchase from 11/06/2026
Order placed more than 10 days ago and I have no information about the delivery time. I have already requested information and no one gives a capable response.
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Response from Alkanatur
Hello Alexandre,
We are very sorry that you have not received any information about your order. We completely understand your disappointment and want to help you find a solution. Do not hesitate to contact us directly by private message so that we can assist you.
Sincerely,
The Alkanatur team
B
Benjamina G.
Rating: 1 out of 5
following a purchase from 07/06/2026
The jug spills water when you tilt it to fill another bottle or a glass
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Response from Alkanatur
Dear Benjamina,
We regret that you have had this experience with our jug. We appreciate your feedback and are here to help you. We invite you to contact us privately to resolve this situation together.
Sincerely,
The Alkanatur team
M
Marta P.
Rating: 3 out of 5
following a purchase from 10/06/2026
I did not receive any notice until the day before receiving the order, which made me not know where the package was for 10 days. When I buy from Alkanatur, I usually receive my order in 2 days. This time it took 10 without receiving any type of information about the delay in delivery.
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Response from Alkanatur
Hello Marta,
We sincerely appreciate your comment. We regret that this time the experience was not the usual one and that the lack of information caused concern. Your opinion is very valuable to us, and we will work to improve our communication in the future.
Sincerely,
The Alkanatur team
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Gina T.
Rating: 1 out of 5
following a purchase from 08/06/2026
My order was not found
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Response from Alkanatur
Dear Gina,
We regret that you have not received your order. Your satisfaction is important to us and we want to help you resolve this inconvenience. Please do not hesitate to contact our customer service so that we can assist you in the best possible way.
Sincerely,
The Alkanatur team.
A
Amelia G.
Rating: 4 out of 5
following a purchase from 30/12/2024
Excessive shipping costs
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Response from Alkanatur
Dear Amelia,
We sincerely thank you for your comment and are glad to know that your experience has been positive overall. We take your observation about shipping costs into account and will continue to work on improving in all aspects.
Sincerely,
The Alkanatur team
J
Jose C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Ok all
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Response from Alkanatur
Hello Jose,
We sincerely thank you for your comment. We are glad to know that you are satisfied with your experience at Alkanatur. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team
A
Alejandro R.
Rating: 4 out of 5
following a purchase from 08/06/2026
I like it a lot. The glass one spills a little water when tilting it over the glass, but the plastic one works perfectly.
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Response from Alkanatur
Hello Alejandro,
We sincerely appreciate your comment and are glad to know that you are satisfied with our products. We take note of your observation about the glass jug and will work to improve.
Sincerely,
The Alkanatur team.
M
Maria Pilar C.
Rating: 3 out of 5
following a purchase from 21/09/2025
Everything is perfect
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Response from Alkanatur
Dear Maria Pilar,
We sincerely thank you for your comment. We are glad to know that your experience was positive and we hope to have the pleasure of serving you again in the future.
Sincerely,
The Alkanatur team.
M
Moisés G.
Rating: 3 out of 5
following a purchase from 10/06/2025
My opinion about Alkanatur is positive, but they should change shipping companies because GLS, instead of delivering the order to my home, left it at a pickup point because it was more convenient for them. Without consulting and without prior notice (we were at home, so they cannot excuse themselves by saying that no one was at home). Because of that negligence from GLS, it took me several days to have the order since the pickup point where they left it was not convenient for me.
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Response from Alkanatur
Dear Moisés,
We sincerely appreciate your opinion and are glad to know that your experience with Alkanatur is positive. We regret the inconveniences you had with the delivery of your order and take note of your comment about the shipping company to continue improving.
Sincerely,
The Alkanatur team.
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