Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The water after being filtered has a strange taste
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Response from Alkanatur
Dear JESUS,
We sincerely appreciate your feedback and your rating. We regret that the taste of the filtered water did not meet your expectations. Our team is committed to ensuring the quality of our products and we are investigating this situation. Please feel free to contact us if you would like more information or assistance. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
O
Olga C.
Rating: 4 out of 5
following a purchase from 13/01/2026
I like the taste of the water
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana S.
Rating: 4 out of 5
following a purchase from 24/11/2025
Good for now
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
N
Natalia O.
Rating: 1 out of 5
following a purchase from 17/11/2025
In a week the water comes out with lime, in a month I have had to change the filter 3 times, this didn't happen to me with the Brita
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Response from Alkanatur
Hello Natalia,
Our filters do not remove lime, we apologize for the inconvenience.
Best regards,
Alkanatur Team
A
Alexandra R.
Rating: 4 out of 5
following a purchase from 23/11/2025
Delighted with my jug, it would be good to know when the filter runs out that's why I don't give it 5 stars
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Antonio B.
Rating: 4 out of 5
following a purchase from 09/10/2025
The product arrived correctly, easy to install and the results are noticeable.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Iban G.
Rating: 1 out of 5
following a purchase from 01/12/2025
The order is satisfactory but the pitcher is starting to crack where the filters are placed
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Response from Alkanatur
Hello Iban,
Thank you for your feedback. We regret that you have had problems with the pitcher. Your satisfaction is our priority, and we would like to resolve this issue. Please contact us directly so we can assist you. We appreciate your trust in Alkanatur and will work to improve your experience.
Sincerely,
The Alkanatur team
G
Gemma Z.
Rating: 3 out of 5
following a purchase from 29/11/2025
Delighted
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
María B.
Rating: 1 out of 5
following a purchase from 26/10/2025
I’m sorry but the jug has not changed the taste of the water, it tastes exactly the same as tap water. I know that in Mallorca the water is hard, but still, I thought there would be some difference. I have stopped using it.
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Response from Alkanatur
Hello María,
We recommend that you contact customer service, as it is likely that you have the filter incorrectly placed.
Best regards,
Alkanatur Team
M
María Jesus S.
Rating: 1 out of 5
following a purchase from 13/01/2026
I did not like the drinking spout, it is a straw-like system and you have to suck very hard for the water to rise, which comes in small amounts. Also, you always have to drink vertically for the water to reach the straw from the bottom. I do not doubt the filtration system, but for me, the drinking system is not practical.
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Response from Alkanatur
Hello María Jesus,
We sincerely thank you for sharing your opinion about our product. We are sorry that the spout did not meet your expectations and we appreciate your comment about its operation.
If you have any additional suggestions or would like to discuss your experience, please do not hesitate to contact our customer service.
Sincerely,
The Alkanatur team
R
Rafael R.
Rating: 4 out of 5
following a purchase from 26/11/2025
Highly recommended.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
I
Inmaculada B.
Rating: 4 out of 5
following a purchase from 02/01/2026
Satisfied with the purchase
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Eva G.
Rating: 4 out of 5
following a purchase from 01/12/2025
I really like the jug but it no longer comes with the color reagents, making it difficult to personally assess the change in the alkalinity of the water they describe.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Marta P.
Rating: 1 out of 5
following a purchase from 05/01/2026
I still have not received the order
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Response from Alkanatur
Hello Marta,
We are sorry that you have not yet received your order. We appreciate you letting us know and we are here to help you resolve it as soon as possible. Please contact us directly for more information about your shipment.
Best regards,
The Alkanatur team.
R
Rebeca B.
Rating: 1 out of 5
following a purchase from 29/11/2025
The Alkanatur jug does not have a drip-free system, so it drips all over the table every time I pour water into a glass. If I pour it into the glass that is on the edge of the small table in the living room, the water falls on the floor...) besides, it does not remove the limescale from the water. And it takes a very long time to filter... And the shower filter does NOT remove limescale (the expensive one). My experience has not been good, honestly.
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Response from Alkanatur
Hello Rebeca,
Thank you for sharing your opinion. We are sorry that your experience with the Alkanatur jug and the shower filter has not been satisfactory. We appreciate your feedback and will take it into account to improve our products. If you would like to discuss your experience further, we are at your disposal to assist you.
Sincerely,
The Alkanatur team
S
Susana M.
Rating: 4 out of 5
following a purchase from 08/10/2025
The jug is comfortable and the water after several changes has no taste. However, it does leave deposits at the bottom and the jug needs to be cleaned every week or so. Other than that, no problem although I was scared when everything came out black on the first filtering. I hope this change is positive regarding the health of the family in general. We use it for eating every day.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
José Andrés R.
Rating: 4 out of 5
following a purchase from 08/01/2026
Everything is fine
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Carlos S.
Rating: 4 out of 5
following a purchase from 01/12/2025
Slow in shipping and very expensive product for what is offered
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Josefa B.
Rating: 4 out of 5
following a purchase from 24/11/2025
Well, I don't know how long I can go without changing the filter without risk. I've been using it for two months and the water tastes good but I've had gastric discomfort for a while. I don't know if the water could have bacteria since it's filtered and doesn't have chlorine.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
E
Eduardo S.
Rating: 4 out of 5
following a purchase from 24/11/2025
Water with good taste and no sulfites.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
V
Victor V.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good products but high prices
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Cliente A.
Rating: 4 out of 5
following a purchase from 25/11/2025
Happy with the service
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
F
Fernando P.
Rating: 1 out of 5
following a purchase from 24/11/2025
I ordered a remineralizing filter and a chlorine test. The remineralizing filter does not work, and the chlorine test was not sent.
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Response from Alkanatur
Hello Fernando,
Your issue was managed by customer service, as your osmosis was not correct.
Sincerely,
The Alkanatur team
A
Arancha A.
Rating: 3 out of 5
following a purchase from 28/11/2025
I am very happy with the jug but I miss an indicator that notifies when I need to change the filter
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Response from Alkanatur
Dear Arancha,
We sincerely thank you for your comment and for sharing your experience with our jug. We are glad to know that you are happy with the product. We will take your suggestion about including an indicator for changing the filter into account, as your opinion is valuable to us.
Sincerely,
The Alkanatur team
C
Cristina B.
Rating: 4 out of 5
following a purchase from 30/11/2025
good
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
R
Roberto R.
Rating: 1 out of 5
following a purchase from 26/11/2025
A lamentable treatment, they charged me for the return shipping costs, do not buy, the customer service is disrespectful, I would never buy again.
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Response from Alkanatur
Hello Roberto,
We sincerely regret that your experience with Alkanatur did not meet our expectations. Your opinion is very valuable to us and we will work to improve our service. As we mentioned via email, the return costs are always subject to customer verification in the terms and conditions section.
We appreciate your feedback and hope to change your perception in the future.
Best regards,
The Alkanatur team
S
Sandra F.
Rating: 1 out of 5
following a purchase from 28/11/2025
I bought the product with delivery to my home....and the delivery person decided to leave it at a pickup point...I notified Alkanatur...and they ignored it....with mobility issues...I had to go to the pickup point....a disaster. Change delivery companies.
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Response from Alkanatur
Hello Sandra,
We are very sorry for the inconveniences you have experienced with the delivery of your order. We appreciate your feedback and are working to improve our delivery service. Please do not hesitate to contact us directly so we can assist you better in the future. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
J
Jose Tomas R.
Rating: 1 out of 5
following a purchase from 04/11/2025
I have not noticed a difference, the screen remains the same, the test they bring comes out the same…
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Response from Alkanatur
Hello Jose Tomas,
We sincerely appreciate your comment. We regret that your experience was not as expected. At Alkanatur, we strive to offer quality products and exceptional service. If you allow us, we would be happy to help you resolve your concern and ensure you achieve the desired results.
Best regards,
The Alkanatur team
M
Miguel M.
Rating: 4 out of 5
following a purchase from 26/11/2025
Everything in perfect condition
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
P
Paula R.
Rating: 4 out of 5
following a purchase from 24/11/2025
I am very happy with the quality of the product, what I would improve is the return service, since one filter broke shortly after putting it on and returning it would cost me about 20€, which was not worth it and I ended up with one less filter. Thank you!
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
M
Manuel C.
Rating: 4 out of 5
following a purchase from 09/11/2025
Happy because it improves the quality of the water.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
J
Jennifer A.
Rating: 3 out of 5
following a purchase from 01/11/2025
The quality for the price seems weak to me, especially regarding the handle and lids....
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Response from Alkanatur
Dear Jennifer, we sincerely appreciate your feedback on the quality of our products. We regret that you were not satisfied with the price and quality of the handles and lids; your opinion is very valuable and we will take it into account to improve. If you wish to discuss this further, please do not hesitate to contact us.
C
Celia M.
Rating: 1 out of 5
following a purchase from 05/10/2025
I had used filters more times and had noticed differences, this time none
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Response from Alkanatur
Hello Celia,
We appreciate your feedback and regret that your experience with our filters was not as expected. Your opinion is very important to us and helps us to continuously improve. If you wish, you can contact us directly to discuss your experience in more detail.
Sincerely,
The Alkanatur team
D
David L.
Rating: 1 out of 5
Delayed shipment
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Response from Alkanatur
We regret your review! As indicated on the website and in various notices via email or social profiles, we were experiencing some delays with orders. We apologize for the inconveniences and discomfort this may have caused, and we are working to ensure it does not happen again. Best regards and thank you for your purchase!
L
Lara G.
Rating: 1 out of 5
I placed an order and not only have I not received it, but I also have not received a response regarding the issue
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Response from Alkanatur
Hello Lara, we deeply regret your review and bad experience. Our Customer Service department will contact you as soon as possible to see what happened and what caused the delay in the delivery of your order. We apologize again. We will provide a quick solution!
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