Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The filter arrived damaged. I sent you an email but so far I have not received a response.
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Response from Alkanatur
Hello Sofia,
We sincerely regret that you received the filter in poor condition and that you have not received a response to your email. We appreciate your patience and want to resolve this inconvenience as soon as possible; please contact us directly so we can address your situation more efficiently.
Sincerely,
The Alkanatur team
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Laura I.
Rating: 1 out of 5
following a purchase from 16/07/2026
The water has an unpleasant taste and the jug does not filter 1L, it only filters 700ml.
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Response from Alkanatur
Hello,
As we mentioned previously by email, the filtered water capacity of the jug is 1.2 liters. The 700 ml corresponds to the capacity of the upper tank, which is the water that is introduced in each filtering process.
This information is also indicated in the description and characteristics of the product on our website.
Best regards,
Alkanatur Team
B
Blanca G.
Rating: 5 out of 5
following a purchase from 23/03/2025
Delighted is an understatement, both with the shower filter and the jug.
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Response from Alkanatur
Dear Blanca,
We greatly appreciate your kind words. We are glad to know that you are so satisfied with the shower filter and the jug. We hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
C
Christopher G.
Rating: 5 out of 5
following a purchase from 21/07/2026
I trust that the quality of their filter is superior to other cheaper ones. I've been with them for 2 years and I will continue with them, they give me confidence
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Response from Alkanatur
Dear Christopher,
We sincerely thank you for your trust in our filters and for sharing your positive experience. We are glad to know that you have found quality and trust in our products over these two years.
Sincerely,
The Alkanatur team
M
Maider L.
Rating: 5 out of 5
following a purchase from 23/07/2026
Fantastic the crystal jug
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Response from Alkanatur
Hello Maider,
Thank you very much for your positive comment. We are glad to know that you are satisfied with the glass jug and that you have had a good experience with us.
Best regards,
The Alkanatur team
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Estrella P.
Rating: 5 out of 5
following a purchase from 19/07/2026
We are very happy with the quality of filtered water
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Response from Alkanatur
Dear Star,
We are very pleased to know that you are so satisfied with the quality of the filtered water. Your satisfaction is our priority and feedback like yours motivates us to continue offering the best.
We appreciate your trust in Alkanatur and look forward to serving you again soon.
Sincerely,
The Alkanatur team
A
Antonio Miguel M.
Rating: 5 out of 5
following a purchase from 21/07/2026
Very satisfied.
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Response from Alkanatur
Dear Antonio Miguel,
We sincerely thank you for sharing your positive experience with us. We are glad to know that you are very satisfied and we hope to have the opportunity to serve you again in the future.
Sincerely,
The Alkanatur team.
M
M Remedios O.
Rating: 5 out of 5
following a purchase from 21/07/2026
I have only tried it once, but very well... I will keep trying. Thank you
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Response from Alkanatur
Dear M Remedios,
We sincerely thank you for sharing your experience with us. We are glad to know that your first test has been satisfactory and we hope you continue to enjoy our products in the future.
We remain at your disposal for any inquiries and we look forward to welcoming you with open arms on your next visit.
Sincerely,
The Alkanatur team
B
Belen G.
Rating: 5 out of 5
following a purchase from 20/07/2026
I like Alkanatur but the bottle I bought had a defective cap
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Response from Alkanatur
Hello Belen,
We sincerely appreciate your comment and are glad to know that you like Alkanatur. We apologize for the inconvenience with the bottle cap and will take your observation into account to improve in the future.
We remain at your disposal for any inquiries.
Sincerely,
The Alkanatur team
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Montserrat F.
Rating: 5 out of 5
following a purchase from 19/07/2026
We are delighted with the filters and not having to carry more bottles
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Response from Alkanatur
Dear Montserrat,
We sincerely thank you for your positive comment. We are glad to know that you are delighted with our filters and that they help you avoid carrying more bottles. We hope to see you again soon in our store and that you continue to enjoy our products.
Sincerely,
The Alkanatur team.
M
María José R.
Rating: 5 out of 5
following a purchase from 18/07/2026
Very happy with the brand. The only thing is that the new glass jug has a lid that lifts to fill it with water, which detaches very easily. I bought two jugs and one already came with one of the tabs broken. As constructive feedback for possible improvements. I am not going to return it for that. Very happy with the jug, it is comfortable to use and has a nice design.
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Response from Alkanatur
Hello María José,
We sincerely appreciate your comment and are glad to know that you are so happy with our brand and the design of the jug. We take note of your observation about the lid and value your constructive feedback to continue improving our products.
We remain at your disposal for anything you need.
Sincerely,
The Alkanatur team
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Beatriz M.
Rating: 5 out of 5
following a purchase from 19/07/2026
I arrived well,
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Response from Alkanatur
Dear Beatriz,
We sincerely thank you for your positive feedback. We are glad to know that your order has arrived well and that you are satisfied with your shopping experience.
We remain at your disposal for any inquiries in the future.
Sincerely,
The Alkanatur team
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Trinidad G.
Rating: 5 out of 5
following a purchase from 17/07/2026
Fast delivery. Quality product.
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Response from Alkanatur
Hello Trinidad,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with the speed of delivery and the quality of our products. We hope to serve you again very soon.
Sincerely,
The Alkanatur team
M
Miguel Angel P.
Rating: 5 out of 5
following a purchase from 18/07/2026
Good shower filter, I hope you will soon release one for washing machines and dishwashers
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Response from Alkanatur
Dear Miguel Angel,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with our shower filter and we take note of your suggestion regarding filters for washing machines and dishwashers. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team
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María Del Mar A.
Rating: 5 out of 5
following a purchase from 18/07/2026
After filtering 333 liters, I am very satisfied with the product.
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Response from Alkanatur
Dear María del Mar,
We are very pleased to know that you are so satisfied with our product after filtering 333 liters. Your opinion is very important to us and motivates us to continue offering the best.
We appreciate your trust in Alkanatur.
Sincerely,
The Alkanatur team
M
Maria Isabel R.
Rating: 5 out of 5
following a purchase from 16/07/2026
The jar is worth it. The water tastes really good and I totally recommend it. Just to add that the WhatsApp service is a bit disappointing, I started a conversation and suddenly the person who was in contact with me stopped responding and has not replied since. I solved it with Instagram and by calling customer service. Aside from that, the experience has been positive and I would buy the jar again without hesitation.
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Response from Alkanatur
Dear Maria Isabel,
We sincerely thank you for your comment and are glad to know that you are satisfied with the pitcher and the quality of the water. We regret the experience you had with our WhatsApp service and will take your opinion into account to improve.
We appreciate your understanding and hope to see you again in our store.
Sincerely,
The Alkanatur team
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Nuria José V.
Rating: 3 out of 5
following a purchase from 14/07/2026
The order took a long time to arrive.
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Response from Alkanatur
Dear Nuria José,
We sincerely appreciate your comment and regret that the delivery time was not as expected. Your experience is very important to us, and we value your patience.
We hope to have the opportunity to serve you again and offer you an even better service on your next purchase.
Sincerely,
The Alkanatur team
M
Monica A.
Rating: 5 out of 5
following a purchase from 15/07/2026
Easy installation, and we have only been using it for a few days and we have noticed it in the hair and skin
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Response from Alkanatur
Hello Monica,
We sincerely thank you for your very positive comment. We are glad to know that you have noticed improvements in your hair and skin in such a short time. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
J
Jose Manuel M.
Rating: 5 out of 5
following a purchase from 16/07/2026
good service
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Response from Alkanatur
Dear Jose Manuel,
We sincerely thank you for your kind words about our service. We are glad to know that your experience was positive and we hope to have the opportunity to serve you again in the future.
Sincerely,
The Alkanatur team
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Leila M.
Rating: 5 out of 5
following a purchase from 15/07/2026
Very fast shipping
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Response from Alkanatur
Dear Leila,
We sincerely thank you for your comment and are glad to know that your shipment was very fast. We hope you continue to enjoy our products and return soon for more purchases.
Sincerely,
The Alkanatur team.
C
Carlos P.
Rating: 3 out of 5
following a purchase from 16/07/2026
A bit tangled with the "captcha" when placing the order, but in the end I solved it by ordering with my mobile.
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Response from Alkanatur
Hello Carlos,
We sincerely appreciate your comment. We regret that you had an inconvenience with the "captcha", but we are glad to know that you were able to solve it using your mobile. Your experience is very important to us and we are here to help you with whatever you need.
Sincerely,
The Alkanatur team
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Adelina A.
Rating: 3 out of 5
following a purchase from 12/07/2026
It took a long time to arrive
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Response from Alkanatur
Dear Adelina,
We sincerely thank you for your opinion and for choosing Alkanatur. We regret that the delivery time was not as expected, and we hope that despite this, you will visit us again to continue enjoying our products.
Sincerely
M
Maria M.
Rating: 5 out of 5
following a purchase from 15/07/2026
Thank you! These filters and the Alkanadur jug are great.
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Response from Alkanatur
Hello Maria,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with our filters and the Alkanatur jug.
Sincerely,
R
Rosa P.
Rating: 5 out of 5
following a purchase from 12/07/2026
perfect!
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Response from Alkanatur
Dear Rosa,
Thank you very much for your positive comment. We are glad to know that you had a perfect experience with us. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
V
Vanesa B.
Rating: 5 out of 5
following a purchase from 08/07/2026
I love your products. Now I am going to buy two more jars to give as gifts. Thank you
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Response from Alkanatur
Dear Vanesa,
We sincerely thank you for your very positive comment. We are glad to know that our products are to your liking and that you are thinking of gifting more jars. We hope to see you again very soon in our store.
Sincerely,
The Alkanatur team.
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Belén P.
Rating: 1 out of 5
following a purchase from 06/06/2026
The water does not work well, the jug leaks from all sides no matter how much I try to see if the lid is improperly placed
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Response from Alkanatur
Dear Belén,
We are sorry that you had this experience with your jug. We invite you to contact our customer service so we can help you resolve this issue. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
P
Pablo F.
Rating: 5 out of 5
following a purchase from 12/07/2026
Everything understandable on the website, good shipping service and great explanation in the user manual upon receiving the package and starting to use it.
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Response from Alkanatur
Hello Pablo,
We sincerely thank you for your comment. We are glad to know that you found our page easy to use and that the instruction manual was helpful to you. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
M
Maria José B.
Rating: 5 out of 5
following a purchase from 30/06/2026
Everything is great. Thank you
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Response from Alkanatur
Dear Maria José,
We sincerely thank you for sharing your positive experience with us. We are glad to know that everything was great for you.
Sincerely,
The Alkanatur team
M
Mangeles P.
Rating: 5 out of 5
following a purchase from 10/07/2026
Easy to place the order and fast delivery
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Response from Alkanatur
Hello, MAngeles,
We sincerely thank you for your positive feedback. We are very glad that you found our purchasing process simple and that the delivery was fast. Your satisfaction is our priority.
Best regards,
The Alkanatur team
J
Jaime A.
Rating: 5 out of 5
following a purchase from 12/07/2026
As expected
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Response from Alkanatur
Dear Jaime,
We sincerely thank you for sharing your positive experience. We are glad to know that the product met your expectations. We hope to see you again in our store soon.
Sincerely,
The Alkanatur team.
M
Manuel I.
Rating: 5 out of 5
following a purchase from 24/06/2026
Alkanatur's after-sales service is impeccable and super fast! I bought a first Alkanatur glass jug and everything was perfect. The second one arrived with a small defect, but the customer service was excellent. They took care of everything immediately and sent me a replacement one very quickly. It's a pleasure to buy from companies that respond so well to unforeseen events. Totally recommended!
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Response from Alkanatur
Hello Manuel,
We sincerely appreciate your kind words for our colleague Leticia and we are glad to know that you were satisfied with our after-sales service. Your experience is very important to us and we are here to help you at all times.
Sincerely,
The Alkanatur team
J
Judith P.
Rating: 5 out of 5
following a purchase from 11/07/2026
I always drink tap water. I bought the pitcher because lately it smelled and tasted frankly bad. Now there is nothing strange and it is very good. I am very satisfied.
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Response from Alkanatur
Dear Judith,
We sincerely thank you for sharing your experience with us. We are glad to know that the pitcher has improved the quality of the water you drink and that you are satisfied with your purchase.
Sincerely,
The Alkanatur team
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´Maria Del Carmen J.
Rating: 5 out of 5
following a purchase from 05/07/2026
We prefer to filter the water, purify it. With Alkanatur we have more peace of mind in consumption. For now we cannot do renovations at home, it is old and we do not know the condition of the pipes, what material they are, the water distribution system, ... It gives us peace of mind and is more enjoyable
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Response from Alkanatur
Dear María del Carmen,
We sincerely thank you for sharing your positive experience with Alkanatur. We are glad to know that our products provide you with peace of mind and enjoyment in water consumption. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team.
M
María H.
Rating: 5 out of 5
following a purchase from 09/07/2026
It's early because I just received the product and the evaluation should be made after more months of testing. Nevertheless, the installation has been easy and the shipping was fast.
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Response from Alkanatur
Hello María,
We sincerely thank you for sharing your experience. We are glad to know that the installation was easy and that you received your order quickly. We hope you enjoy your product and we will be here to assist you in the future.
Sincerely,
The Alkanatur team
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Pilar R.
Rating: 3 out of 5
following a purchase from 04/07/2026
I don't like the taste of the water. The tap water is very hard in this area and, although it does improve the taste a bit, it is still not pleasant for me to drink.
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Response from Alkanatur
Dear Pilar,
We sincerely thank you for sharing your experience with us. We regret that the taste of the water has not been completely to your liking, but we are glad to know that you have noticed an improvement. We hope you will give us another opportunity in the future to find the perfect solution for you.
Sincerely,
The Alkanatur team.
M
Marie Anne R.
Rating: 5 out of 5
following a purchase from 10/07/2026
I am satisfied with this carafe
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Lara G.
Rating: 1 out of 5
following a purchase from 18/06/2026
I can't use the jug as soon as I pour in the water. Because it spills from the top without filtering. And it leaks from several places.
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Response from Alkanatur
Dear Lara,
We sincerely regret that you had an unsatisfactory experience with our jug. We appreciate your feedback and invite you to contact us privately so we can help you find a solution.
Sincerely,
The Alkanatur team.
R
Rosa María M.
Rating: 5 out of 5
following a purchase from 07/07/2026
The water tastes good and I trust that all the residues that are announced will be eliminated. I cannot verify that. I would ask that the instructions be printed on white paper, because on blue it looks nice, but it is not easy to read. Also, the sticker should have a slot that allows the adhesive to be peeled off.
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Response from Alkanatur
Dear Rosa María,
We sincerely thank you for your comment and are pleased to know that you enjoy the taste of the water and trust in the quality of our products. We also appreciate your suggestions regarding the instructions and the sticker, which we will consider to improve your experience. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team.
E
Erika Lorena M.
Rating: 5 out of 5
following a purchase from 08/12/2025
Excellent.
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Response from Alkanatur
Dear Erika Lorena,
We sincerely thank you for your kind words. We are glad to know that you had an excellent experience with us. We hope to see you again soon at Alkanatur.
Sincerely,
D
Diego V.
Rating: 5 out of 5
following a purchase from 09/07/2026
My partner, who has very sensitive skin, noticed some itching on the skin after showers. Since the first shower with the filter, she has noticed zero itching and her hair is much softer. At least just with that, it is perfect. The comfort and well-being of general wellness is priceless!
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Response from Alkanatur
Hello Diego,
Thank you very much for sharing your positive experience. We are glad to know that the filter has improved your partner's well-being and that you have noticed a big difference in the skin and hair. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
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