Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
We sincerely thank you for your comment and your evaluation. We understand that changes in prices can be a concern, and we appreciate your understanding. We hope to see you again soon in our store and continue to offer you quality products.
Sincerely,
The Alkanatur team.
T
Teresa M.
Rating: 5 out of 5
following a purchase from 18/07/2025
Everything is very good, as always.
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Response from Alkanatur
Dear Teresa,
Thank you very much for your positive comment. We are glad to know that your experience has been satisfactory, as always. We value your trust in Alkanatur and hope to continue serving you with the same quality.
Sincerely,
The Alkanatur team
J
Joseba Andoni B.
Rating: 5 out of 5
following a purchase from 30/06/2025
It's interesting
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Response from Alkanatur
Dear Joseba Andoni,
We sincerely appreciate your comment and are glad to know that you found our products interesting. Your satisfaction is very important to us and motivates us to keep improving.
Sincerely,
The Alkanatur team.
N
Natalia M.
Rating: 5 out of 5
following a purchase from 01/09/2025
It is the best option for drinking alkaline water, I have tested it and it really is one of the best investments I have made in this regard.
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Response from Alkanatur
Dear Natalia,
We sincerely thank you for your very positive comment. We are very glad to know that you are satisfied with your investment in alkaline water and that our option has met your expectations. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
R
Rosa H.
Rating: 5 out of 5
following a purchase from 26/02/2026
Very nice design, very practical for using the pitcher. The quality of water filtered is unbeatable. I missed the reaction strips. When my daughter bought her pitcher, she received it, but I did not.
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Response from Alkanatur
Hello Rosa,
Thank you very much for your positive feedback. We are glad to know that you are satisfied with the design and the quality of the filtered water. We take note of your comment about the reaction strips and will work to improve this experience in the future.
Sincerely,
The Alkanatur team.
M
Mónica R.
Rating: 5 out of 5
following a purchase from 25/08/2025
Practical, comfortable, effective and made in Spain. What more can you ask for!!
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Response from Alkanatur
Hello Monica,
Thank you very much for sharing your positive experience with us. We are glad to know that our products meet your expectations and that you value local manufacturing. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
J
Juana N.
Rating: 5 out of 5
following a purchase from 03/02/2025
Fast and well-packaged orders.
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Response from Alkanatur
Dear Juana,
We sincerely thank you for your very positive comment. We are glad to know that you are satisfied with the speed and packaging of your orders. Your support is very valuable to us.
Sincerely
F
Fernando P.
Rating: 1 out of 5
following a purchase from 04/06/2025
The reverse osmosis does not remineralize well since I have it, I do not recommend it.
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Response from Alkanatur
Dear Fernando,
We appreciate you sharing your experience with us. We regret that the product did not meet your expectations regarding remineralization. We would like to better understand your situation and find an appropriate solution, so we invite you to contact us directly for assistance.
Sincerely,
The Alkanatur team.
A
Ana M.
Rating: 5 out of 5
following a purchase from 14/04/2025
Awesome!!
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Response from Alkanatur
Hello Ana,
Thank you very much for your positive comment. We are glad to know that you are satisfied with your experience at Alkanatur. We hope to see you again soon!
Sincerely,
The Alkanatur team
V
Vanesa E.
Rating: 5 out of 5
following a purchase from 30/08/2025
perfect service
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Response from Alkanatur
Hello Vanesa,
Thank you very much for your positive comment. We are glad to know that you had a perfect experience with our service. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
J
Josep B.
Rating: 5 out of 5
following a purchase from 13/05/2025
very correct products
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Response from Alkanatur
Dear Josep,
We sincerely thank you for your comment and your excellent rating. We are glad to know that our products have been to your liking. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
C
Carolina R.
Rating: 1 out of 5
following a purchase from 08/07/2025
The order took quite a while to arrive. When I inquired about it, the response was quite rude.
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Response from Alkanatur
Hello Carolina,
We sincerely regret that your experience was not satisfactory and that you felt the response to your inquiry was inadequate. We appreciate your feedback and are committed to improving. We invite you to contact us directly so we can resolve your situation in the best possible way.
Sincerely,
The Alkanatur team.
R
Rosa B.
Rating: 5 out of 5
following a purchase from 25/08/2025
Very satisfied with what I have bought :) Now I need to buy the faucet with filters for the kitchen but since there are no discount codes, unfortunately I can't afford it
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Response from Alkanatur
Dear Rosa,
We sincerely thank you for your positive comment and we are glad to know that you are satisfied with your purchase. We hope you return soon to our store to find the faucet with filters that you need.
Sincerely,
The Alkanatur team.
N
Natali B.
Rating: 1 out of 5
following a purchase from 26/08/2025
I bought the shower filter. The water pressure is so low that you have to shower with a trickle, and that way no one can shower.
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Response from Alkanatur
Dear Natali,
We regret that your experience with the shower filter was not satisfactory. We appreciate your feedback and would like to better understand your situation in order to assist you. We invite you to contact our customer service so that we can resolve this issue in the best possible way.
Sincerely,
The Alkanatur team.
M
Marta C.
Rating: 5 out of 5
following a purchase from 01/06/2025
Good service and good water! Very happy!
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Response from Alkanatur
Dear Marta,
We sincerely thank you for your comment and your excellent rating. We are glad to know that you are happy with our service and our products. We hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
B
Beatriz R.
Rating: 5 out of 5
following a purchase from 01/12/2025
Everything is perfect. It was easy to use and handle. They had to install the filter in the shower for me because when I did it, I broke the showerhead. But maybe it's my lack of skills. Other than that, perfect!!!
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Response from Alkanatur
Dear Beatriz,
We sincerely thank you for your very positive comment. We are glad to know that the product has been to your liking and that you have had a good experience with us. We hope to see you again soon at Alkanatur.
Sincerely,
The boutique team.
E
Emma C.
Rating: 5 out of 5
following a purchase from 09/03/2026
I am delighted
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Response from Alkanatur
Dear Emma,
Thank you very much for your positive comment. We are glad to know that you are delighted with your experience at Alkanatur. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
P
Pilar B.
Rating: 3 out of 5
following a purchase from 21/03/2025
There is an improvement in the water, however, at the beginning of the filter change it does not taste very good and you have to wait a week for the bad taste to go away.
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Response from Alkanatur
Hello Pilar,
We sincerely appreciate your comment and are glad to know that you have noticed an improvement in the quality of the water. We understand that the filter change may require an adjustment period and value your patience in this process.
Sincerely,
The Alkanatur team.
A
Antonio P.
Rating: 5 out of 5
following a purchase from 15/12/2024
alkanatur is a solvent company and I think it's very good
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Response from Alkanatur
Hello Antonio,
We sincerely thank you for your comment and your trust in Alkanatur. We are glad to know that you are satisfied with our services.
Sincerely,
The Alkanatur team.
R
Ruth P.
Rating: 5 out of 5
following a purchase from 03/06/2026
Very happy
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Response from Alkanatur
Hello Ruth,
We sincerely thank you for your very positive comment. We are glad to know that you are very happy with your experience in our store.
Best regards,
The Alkanatur team
E
Elena M.
Rating: 5 out of 5
following a purchase from 28/01/2025
Very happy with the replacement filters from my last order
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Response from Alkanatur
Dear Elena,
We sincerely thank you for sharing your positive experience with our replacement filters. We are glad to know that you are satisfied with your order.
Sincerely,
The Alkanatur team
L
Laura M.
Rating: 5 out of 5
following a purchase from 20/03/2025
It has become a must-have at home, we have the shower filter and the jug.
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Response from Alkanatur
Hello Laura,
Thank you very much for your positive comment. We are glad to know that our products have become essential for you. We hope to see you again soon at Alkanatur.
Sincerely,
The Alkanatur team
S
Silvia Z.
Rating: 5 out of 5
following a purchase from 07/07/2025
The best purchase I've made in years! The jug is not just a jug, it's health! For every day!
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Response from Alkanatur
Dear Silvia,
We sincerely thank you for your words. We are very glad to know that you are so satisfied with your purchase and that our jug has had a positive impact on your daily life.
Sincerely,
The Alkanatur team.
L
Laura C.
Rating: 5 out of 5
following a purchase from 27/12/2025
Good product although it is a bit expensive
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Response from Alkanatur
Hello Laura,
Thank you very much for your comment and your rating! We are glad to know that you like the product, and we appreciate your opinion on the price. We work to offer you the best quality and always take into account the impressions of our customers.
Sincerely,
The Alkanatur team
N
Neus G.
Rating: 5 out of 5
following a purchase from 26/07/2025
Good product!
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Response from Alkanatur
Dear Neus,
We sincerely thank you for your positive comment and for choosing our products. We are glad to know that you are satisfied and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team
E
Esther F.
Rating: 5 out of 5
following a purchase from 31/08/2025
All good
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Response from Alkanatur
Esther,
We sincerely thank you for your positive feedback. We are glad to know that everything has been well and that you have had a good experience with us. Your satisfaction is very important to our team.
Sincerely,
The Alkanatur team.
A
Angela P.
Rating: 5 out of 5
following a purchase from 11/01/2025
Everything is great, I feel safer with the water from my shower thanks to its filter.
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Response from Alkanatur
Dear Angela,
We are very pleased to know that you feel more secure with the water from your shower thanks to our filter. Your satisfaction is very important to us and we sincerely appreciate your positive feedback.
Sincerely,
The Alkanatur team
O
Oscar N.
Rating: 3 out of 5
following a purchase from 07/04/2025
Good
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Response from Alkanatur
Hello Oscar,
We sincerely thank you for taking the time to share your opinion. We are glad to know that your experience has been positive, although we know there is always room for improvement. Your feedback is very valuable to us.
Sincerely,
The Alkanatur team.
P
Paloma A.
Rating: 1 out of 5
following a purchase from 12/07/2025
I haven't bought anything recently, I bought it almost a year ago, and I honestly haven't noticed any improvement. But the water in Alicante is too dirty.
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Response from Alkanatur
Dear Paloma,
We regret that your experience has not been satisfactory and understand your disappointment. If you wish, we can talk privately to find a solution that helps you.
Sincerely,
The Alkanatur team.
S
Silvia A.
Rating: 5 out of 5
following a purchase from 26/01/2026
Always good
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Response from Alkanatur
Dear Silvia,
We sincerely thank you for your kind comment. We are glad to know that you are always satisfied with our store and we hope to see you again very soon.
Sincerely,
The Alkanatur team.
P
Pepa H.
Rating: 5 out of 5
following a purchase from 07/09/2025
All good
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Response from Alkanatur
Dear Pepa,
We sincerely thank you for your very positive comment. We are glad to know that your experience was satisfactory and we hope to serve you again very soon.
Sincerely,
The Alkanatur team
S
Sonia R.
Rating: 5 out of 5
following a purchase from 30/08/2025
I love the taste of water and all the benefits it brings. Thank you!
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Response from Alkanatur
Hello Sonia,
Thank you very much for sharing your positive experience. We are glad to know that you enjoy the taste of our water and its benefits. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
R
Raquel P.
Rating: 1 out of 5
following a purchase from 26/06/2025
I activated the filter as indicated in the instructions. But it must not be functioning because I did the liquid test and it comes out purple/blue.
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Response from Alkanatur
Hello,
As you can see in the instructions, this is the color of the pH that should come out, which means alkaline water. If you have any questions, you can contact customer service.
Best regards
J
Jordi G.
Rating: 5 out of 5
following a purchase from 08/02/2025
Everything went well, as I expected
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Response from Alkanatur
Hello Jordi,
Thank you very much for your positive comment. We are glad to know that everything went well and that it met your expectations. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team.
J
José Manuel B.
Rating: 1 out of 5
following a purchase from 28/06/2025
The filter arrived broken due to inadequate packaging.
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Response from Alkanatur
Dear José Manuel,
We sincerely regret that your filter arrived broken due to inadequate packaging. We appreciate your comment and would like to resolve this situation privately. Please do not hesitate to contact us.
Sincerely,
The Alkanatur team.
E
Ester E.
Rating: 5 out of 5
following a purchase from 12/01/2026
I trust the products for filtering water.
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Response from Alkanatur
Dear Ester,
We sincerely thank you for your trust in our water filtration products. We are glad to know that it meets your expectations and that you are satisfied with your choice.
Sincerely,
The Alkanatur team
B
Beatriz R.
Rating: 5 out of 5
following a purchase from 28/08/2025
Everything perfect, dedication, kindness and a wonderful result
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Response from Alkanatur
Dear Beatriz,
We sincerely thank you for your kind words. We are glad to know that you had a satisfactory experience and that our effort has resulted in what you expected.
Sincerely,
The Alkanatur team
K
Koro P.
Rating: 5 out of 5
following a purchase from 29/09/2025
I like the filtering it does of the water. I think it's a good system
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Response from Alkanatur
Hello Koro,
Thank you very much for sharing your positive experience with us. We are glad to know that you are satisfied with the water filtration and that you consider it a good system. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team.
M
Maribel S.
Rating: 5 out of 5
following a purchase from 02/06/2026
Yes, for now everything is going as expected
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Response from Alkanatur
Hello Rosana,
Thank you very much for your positive review and your kind words about our "Alkanatur Original Formula Drop Filter Package". We are glad to know that you are satisfied with our products.
Sincerely,
Y
Yolanda P.
Rating: 1 out of 5
following a purchase from 21/03/2025
Greenish appeared on the edges. I sent an incident and they tell me to wash it
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Response from Alkanatur
Hello, Yolanda:
We regret that this situation has caused you a bad experience.
The appearance of greenish color is usually not due to a defect in the jug, but to a natural phenomenon that can occur when chlorine-free water remains stagnant for several days, especially in hot weather or if the jug is near a source of light or heat. It is a similar effect to what can be observed in ponds or containers with stored water for a while.
To eliminate it, we recommend performing a deep cleaning with a small amount of diluted bleach in water, letting it act for a few hours and then rinsing the jug thoroughly.
Additionally, to prevent its appearance, we advise performing a weekly cleaning of the jug. If you also observe whitish residues on the walls, you can use a mixture of warm water and vinegar in equal parts, letting it act for a few hours before rinsing. This helps to eliminate mineral deposits and restore the shine of the product.
We regret that our instructions did not meet your expectations, but this is the usual recommended procedure for this type of situation.
Best regards,
Alkanatur Team
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