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P
Rating: 5 out of 5
Impeccable.
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Customer reviews of Alkanatur
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
Summary of reviews
Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Reviews 1, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
Fantastic filter. The water will be very rich
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Response from Alkanatur
Dear Veronica,
We sincerely thank you for your very positive comment. We are pleased to know that you are enjoying the quality of the filtered water with our product. Your satisfaction is our priority.
We sincerely thank you for your very positive comment. We are pleased to know that you are enjoying the quality of the filtered water with our product. Your satisfaction is our priority.
S
Rating: 3 out of 5
The jug is very pretty and I love that it is made of glass. However, my main issue is that the glass seems to be quite delicate, and this aspect is not sufficiently explained in the product description. While washing it before its first use, it suffered a small bump and the handle cracked. The truth is that I am still quite upset, especially because I fear it won't take long to break completely. I feel especially bad because it was a gift for my 80-year-old mother, and now I think that the plastic version would have been a more suitable option for her. I think it would be advisable to clearly warn that it is fragile glass and should be handled with special care. I have other glass jugs (not filter jugs) that I have had for years and they have never cracked as easily as this one.
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Response from Alkanatur
Dear Silvia,
We sincerely thank you for your comment and regret that the jug did not meet your expectations. Your opinion is very valuable to us, and we will take your suggestion regarding the product description into account. We hope that on your next visit to our store you find something that you love even more.
Sincerely,
The Alkanatur team.
We sincerely thank you for your comment and regret that the jug did not meet your expectations. Your opinion is very valuable to us, and we will take your suggestion regarding the product description into account. We hope that on your next visit to our store you find something that you love even more.
Sincerely,
The Alkanatur team.
À
Rating: 5 out of 5
Water with a lot of lime that becomes delicious!
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Response from Alkanatur
Hello Ángel!
Thank you very much for your comment and for the rating of 5/5. We are glad to know that you enjoy Alkanatur water. If you have any other suggestions or questions, feel free to contact us.
Best regards!
Thank you very much for your comment and for the rating of 5/5. We are glad to know that you enjoy Alkanatur water. If you have any other suggestions or questions, feel free to contact us.
Best regards!
M
Rating: 5 out of 5
I love this jug. It's perfect and can always be kept clean
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Response from Alkanatur
Dear Marco,
Thank you very much for your wonderful review! We are glad to know that you are satisfied with our jug and that it meets your expectations regarding cleanliness. Your satisfaction is our priority. If you have any questions or need assistance, please do not hesitate to contact us.
Best regards,
The Alkanatur team
Thank you very much for your wonderful review! We are glad to know that you are satisfied with our jug and that it meets your expectations regarding cleanliness. Your satisfaction is our priority. If you have any questions or need assistance, please do not hesitate to contact us.
Best regards,
The Alkanatur team
R
Rating: 5 out of 5
Received the two jugs and filters in perfect condition.
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Response from Alkanatur
Dear Rosa Miguel,
We sincerely appreciate your 5-star rating and are pleased to know that you received the jars and filters in perfect condition. If you have any questions or need further assistance, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
We sincerely appreciate your 5-star rating and are pleased to know that you received the jars and filters in perfect condition. If you have any questions or need further assistance, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
G
Rating: 5 out of 5
I am very happy, we really like the taste of the water the only drawback is the water spout system that you have to adjust the angle very well if not water falls but for the rest very happy
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Response from Alkanatur
Dear Gemma,
We sincerely thank you for your rating of 5/5 and your kind words about the taste of the water. We are glad to know that you are very happy with our product. We apologize for any inconvenience you may have experienced with the water outlet system. We will take your comment into account to continue improving the experience of our users. Please do not hesitate to contact us if you need further assistance.
Sincerely,
The Alkanatur team
We sincerely thank you for your rating of 5/5 and your kind words about the taste of the water. We are glad to know that you are very happy with our product. We apologize for any inconvenience you may have experienced with the water outlet system. We will take your comment into account to continue improving the experience of our users. Please do not hesitate to contact us if you need further assistance.
Sincerely,
The Alkanatur team
C
Rating: 1 out of 5
I bought more items by mistake and they haven't even replied when I asked for a code/coupon. They are quick to charge. Slow to deliver. I spoke with customer service who told me they would send me a code/discount by email and THEY HAVEN'T EVEN BOTHERED TO REPLY.
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Response from Alkanatur
Hello Celi,
We are sorry that your experience has not been satisfactory and we appreciate you sharing your comments. We invite you to contact us directly through our customer service so we can help you resolve the issue you mentioned.
Sincerely,
The Alkanatur team.
We are sorry that your experience has not been satisfactory and we appreciate you sharing your comments. We invite you to contact us directly through our customer service so we can help you resolve the issue you mentioned.
Sincerely,
The Alkanatur team.
M
Rating: 3 out of 5
What I didn't like is that they took a long time to send the order and they didn't attend to me by phone.
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Response from Alkanatur
Dear María Fe,
Thank you for your comment and for sharing your experience with us. We regret that you had issues with the shipping time and phone support, your opinion is very important and helps us improve. We hope to serve you better in the future.
Sincerely,
The Alkanatur team.
Thank you for your comment and for sharing your experience with us. We regret that you had issues with the shipping time and phone support, your opinion is very important and helps us improve. We hope to serve you better in the future.
Sincerely,
The Alkanatur team.
M
Rating: 1 out of 5
Where is my filters?????
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Response from Alkanatur
Dear Maksym,
We are sorry that you have not received your filters and we understand your frustration. We appreciate your feedback and invite you to contact our customer service so we can resolve this situation together.
Best regards,
The Alkanatur team.
We are sorry that you have not received your filters and we understand your frustration. We appreciate your feedback and invite you to contact our customer service so we can resolve this situation together.
Best regards,
The Alkanatur team.
R
Rating: 5 out of 5
Everything perfect, thank you
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Response from Alkanatur
Dear Ramon, we sincerely thank you for your very positive comment about our site "Alkanatur". We are pleased to know that your experience was perfect. We are here to help you with anything you need. Thank you!
S
Rating: 1 out of 5
I can't make a return because of the expensive amount
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Response from Alkanatur
Dear Sonia,
We regret that you have had difficulties with your return. We invite you to contact our customer service so we can help you resolve this issue. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
We regret that you have had difficulties with your return. We invite you to contact our customer service so we can help you resolve this issue. Your satisfaction is important to us.
Sincerely,
The Alkanatur team.
I
Rating: 5 out of 5
It is a brand I am proud of, for the quality and the origin, especially when what you use goes inside the body, greetings
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Response from Alkanatur
Dear Isaac, we sincerely thank you for your positive comment about Alkanatur. We are proud to know that you value the quality and origin of our products. Your health and satisfaction are our priority, and we are here to continue supporting you in your well-being. Best regards!
S
Rating: 5 out of 5
Very happy with the pitcher. The water has a good taste, easy to use and handle.
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Response from Alkanatur
Dear Silvia,
We sincerely thank you for your excellent review. We are glad to know that you are happy with the jug and that the water has improved its taste. Our goal is to offer easy-to-use and manageable products so that you can enjoy an optimal experience. If you have any questions or need assistance, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
We sincerely thank you for your excellent review. We are glad to know that you are happy with the jug and that the water has improved its taste. Our goal is to offer easy-to-use and manageable products so that you can enjoy an optimal experience. If you have any questions or need assistance, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
R
Rating: 3 out of 5
The additional bottle you send is made of very poor plastic that bends just by looking at it, it could be glass.
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Response from Alkanatur
Dear Raquel,
We sincerely appreciate your opinion and take note of your comment about the additional bottle. Your feedback is very valuable to us as it helps us improve the quality of our products.
Sincerely,
The Alkanatur team.
We sincerely appreciate your opinion and take note of your comment about the additional bottle. Your feedback is very valuable to us as it helps us improve the quality of our products.
Sincerely,
The Alkanatur team.
M
Rating: 5 out of 5
Satisfied with the purchase and delivery
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Response from Alkanatur
Thank you very much, Maite! We are glad to know that you are satisfied with your purchase and the delivery. Your opinion is very important to us. We hope to see you soon at Alkanatur!
J
Rating: 5 out of 5
In general, I am satisfied.
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Response from Alkanatur
Dear José, we sincerely thank you for your feedback and your comment. We are glad to know that you are satisfied with your experience at Alkanatur. If you have any additional suggestions or comments, please do not hesitate to let us know.
R
Rating: 5 out of 5
Very satisfied with the purchase, very good taste, comfortable and easy to use
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Response from Alkanatur
Dear Rebeca,
We sincerely thank you for your excellent comment and rating. We are glad to know that you are satisfied with your purchase and that our product has exceeded your expectations in taste and ease of use. We hope to continue meeting your needs in the future.
We sincerely thank you for your excellent comment and rating. We are glad to know that you are satisfied with your purchase and that our product has exceeded your expectations in taste and ease of use. We hope to continue meeting your needs in the future.
S
Rating: 5 out of 5
Good quality!!
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Response from Alkanatur
Dear Sonia,
Thank you very much for your comment and for giving us a rating of 5/5. We are glad to know that you are satisfied with the quality of our products. If you have any questions or need further assistance, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
Thank you very much for your comment and for giving us a rating of 5/5. We are glad to know that you are satisfied with the quality of our products. If you have any questions or need further assistance, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
C
Rating: 5 out of 5
Perfect
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Response from Alkanatur
Dear Carlos,
We sincerely thank you for your excellent rating of 5/5 and for your kind words about our site "Alkanatur". We are glad to know that you had a satisfactory experience and we will be happy to continue offering you the best in the future.
Sincerely,
The Alkanatur team
We sincerely thank you for your excellent rating of 5/5 and for your kind words about our site "Alkanatur". We are glad to know that you had a satisfactory experience and we will be happy to continue offering you the best in the future.
Sincerely,
The Alkanatur team
M
Rating: 5 out of 5
Very good quality filters
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Response from Alkanatur
Dear Marisa,
We sincerely thank you for your comment and are pleased to know that you are satisfied with the quality of our filters. At Alkanatur, we strive to offer the best quality products for our customers. Please feel free to contact us if you have any questions or need more information.
Sincerely,
The Alkanatur team
We sincerely thank you for your comment and are pleased to know that you are satisfied with the quality of our filters. At Alkanatur, we strive to offer the best quality products for our customers. Please feel free to contact us if you have any questions or need more information.
Sincerely,
The Alkanatur team
A
Rating: 5 out of 5
Everything perfect except the transport, I was waiting at home for them to drop it off at a point.
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Response from Alkanatur
Dear Antonia, we sincerely thank you for your 5/5 rating. We apologize for the inconveniences you have experienced with the transport and we will take your comment into account to improve our service. Please do not hesitate to contact us if you need further assistance.
E
Rating: 5 out of 5
Since the first shower I felt the difference, my scalp and skin don't itch, a wonder!
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Response from Alkanatur
Thank you very much, Estela! We are extremely happy to know that you have noticed a difference since your first shower. Your satisfaction is our priority and motivates us to continue offering the best. Thank you for trusting Alkanatur!
M
Rating: 5 out of 5
We just premiered the glass jug. For now, very good feelings.
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Response from Alkanatur
Dear María,
We sincerely thank you for sharing your experience with our glass jug. We are glad to know that you have had good feelings when using it for the first time. If you have any questions or need assistance, please do not hesitate to contact us. We hope you enjoy your product for a long time!
Sincerely,
The Alkanatur team
We sincerely thank you for sharing your experience with our glass jug. We are glad to know that you have had good feelings when using it for the first time. If you have any questions or need assistance, please do not hesitate to contact us. We hope you enjoy your product for a long time!
Sincerely,
The Alkanatur team
P
Rating: 5 out of 5
Arrived in perfect condition
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Response from Alkanatur
Dear Paula,
We sincerely thank you for your comment and for rating our service 5/5. We are glad to know that your order arrived in perfect condition. Your satisfaction is our priority and we hope to serve you again very soon.
Sincerely,
The Alkanatur team.
We sincerely thank you for your comment and for rating our service 5/5. We are glad to know that your order arrived in perfect condition. Your satisfaction is our priority and we hope to serve you again very soon.
Sincerely,
The Alkanatur team.
A
Rating: 5 out of 5
Perfect
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Response from Alkanatur
Dear Anabel,
We sincerely thank you for your very positive comment. We are glad to know that you had a perfect experience with Alkanatur. Your satisfaction is our priority and we continue to work to offer you the best.
We hope to see you again soon!
Sincerely,
The Alkanatur team
We sincerely thank you for your very positive comment. We are glad to know that you had a perfect experience with Alkanatur. Your satisfaction is our priority and we continue to work to offer you the best.
We hope to see you again soon!
Sincerely,
The Alkanatur team
M
Rating: 5 out of 5
The problem has been the transport, as they took too long for the delivery.
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Response from Alkanatur
Dear Margarita,
We sincerely appreciate your 5/5 rating and your comments about the transport. We regret that the delivery took longer than expected. Your satisfaction is very important to us, and we will take your experience into account to improve our services. If you have any other questions or need assistance, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
We sincerely appreciate your 5/5 rating and your comments about the transport. We regret that the delivery took longer than expected. Your satisfaction is very important to us, and we will take your experience into account to improve our services. If you have any other questions or need assistance, please do not hesitate to contact us.
Sincerely,
The Alkanatur team
M
Rating: 1 out of 5
Terrible service, it took me 2 weeks to receive my order after writing to them 3 times and without any notice from them about the reasons for the delay.
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Response from Alkanatur
Hello Monica,
We sincerely appreciate your feedback and I regret that you had an unsatisfactory experience with your order. Your opinion is very valuable to us and we will take your comments into account to improve our service. Please do not hesitate to contact us directly if you need further assistance.
Sincerely,
The Alkanatur team
We sincerely appreciate your feedback and I regret that you had an unsatisfactory experience with your order. Your opinion is very valuable to us and we will take your comments into account to improve our service. Please do not hesitate to contact us directly if you need further assistance.
Sincerely,
The Alkanatur team
C
Rating: 5 out of 5
very good purchase
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Response from Alkanatur
Dear Carlos, we sincerely thank you for your excellent comment and for rating our store 5/5. We are glad to know that your shopping experience at Alkanatur has been very satisfactory. We hope to see you again soon!
P
Rating: 3 out of 5
Regarding the management of the purchase, it was fine. However, the jug has a design that needs improvement in many aspects. Also, it was not previously communicated that the capsule where the filter fits is plastic. Disappointment. And for a high price.
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Response from Alkanatur
Dear Pilar,
Thank you for sharing your opinion about Alkanatur. We are glad to know that the purchase management was satisfactory. We sincerely regret that the design of the jug and the information about the material of the capsule did not meet your expectations. We greatly value your feedback, as it helps us improve our products. We will take your comments into account for future developments.
Best regards,
The Alkanatur team.
Thank you for sharing your opinion about Alkanatur. We are glad to know that the purchase management was satisfactory. We sincerely regret that the design of the jug and the information about the material of the capsule did not meet your expectations. We greatly value your feedback, as it helps us improve our products. We will take your comments into account for future developments.
Best regards,
The Alkanatur team.
M
Rating: 5 out of 5
Very satisfied, the order arrived well, the jug is very beautiful and the filter leaves no taste like in other brands
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Response from Alkanatur
Dear Maite,
Thank you very much for your excellent review! We are glad to know that you are satisfied with your order and that the jug meets your expectations. We appreciate your comment about the filter, as we work hard to offer quality products.
We hope to see you again soon at Alkanatur!
Best regards,
The Alkanatur team
Thank you very much for your excellent review! We are glad to know that you are satisfied with your order and that the jug meets your expectations. We appreciate your comment about the filter, as we work hard to offer quality products.
We hope to see you again soon at Alkanatur!
Best regards,
The Alkanatur team
E
Rating: 5 out of 5
Very good
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Response from Alkanatur
Dear Elena,
We sincerely thank you for your positive comment about our site "Alkanatur". We are glad to know that you had a good experience and we hope to continue providing you with the best service in the future. Thank you for your support!
We sincerely thank you for your positive comment about our site "Alkanatur". We are glad to know that you had a good experience and we hope to continue providing you with the best service in the future. Thank you for your support!
M
Rating: 5 out of 5
Correct delivery and fantastic product!
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Response from Alkanatur
Dear Maria del Rocio,
We sincerely thank you for your very positive comment. We are glad to know that the delivery was correct and that you are satisfied with our product. Your satisfaction is our priority, and we hope to serve you again in the future.
Sincerely,
The Alkanatur team
We sincerely thank you for your very positive comment. We are glad to know that the delivery was correct and that you are satisfied with our product. Your satisfaction is our priority, and we hope to serve you again in the future.
Sincerely,
The Alkanatur team
M
Rating: 5 out of 5
Good product and fast delivery.
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Response from Alkanatur
Dear María Azucena,
We sincerely thank you for your comment and for the 5-star rating. We are glad to know that you are satisfied with our product and the speed of delivery. We hope to serve you again in the future.
We sincerely thank you for your comment and for the 5-star rating. We are glad to know that you are satisfied with our product and the speed of delivery. We hope to serve you again in the future.
V
Rating: 5 out of 5
The jar is a wonder, the taste of the water...I haven't tried the other products yet, I just received the shower filter and the countertop ones for the kitchen.
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Response from Alkanatur
Hello Veronica!
Thank you very much for your comment and for the 5-star rating. We are glad to know that you are enjoying the taste of the water with our pitcher. We hope that the other products, such as the shower filter and the countertop ones, also meet your expectations. If you have any questions or comments, feel free to contact us. Cheers!
Thank you very much for your comment and for the 5-star rating. We are glad to know that you are enjoying the taste of the water with our pitcher. We hope that the other products, such as the shower filter and the countertop ones, also meet your expectations. If you have any questions or comments, feel free to contact us. Cheers!
A
Rating: 5 out of 5
It takes a long time for the order to arrive
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Response from Alkanatur
Dear Ainhoa, we sincerely thank you for your 5/5 rating. We regret that you experienced a delay in the delivery of your order and we are working to improve our shipping times. If you have any further questions or concerns, please do not hesitate to contact us.
P
Rating: 5 out of 5
Everything perfect
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Response from Alkanatur
Dear Patricia,
We sincerely thank you for your excellent rating and for sharing your positive experience with Alkanatur. We are glad to know that everything has been perfect for you. We remain at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
We sincerely thank you for your excellent rating and for sharing your positive experience with Alkanatur. We are glad to know that everything has been perfect for you. We remain at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
M
Rating: 5 out of 5
I have received the order correctly and the products are of quality!
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Response from Alkanatur
Hello Maria Isabel!
Thank you very much for your 5-star rating. We are glad to know that you received your order correctly and that you are satisfied with the quality of our products. Your opinion is very important to us.
We hope to see you again soon at Alkanatur!
Best regards,
The Alkanatur team
Thank you very much for your 5-star rating. We are glad to know that you received your order correctly and that you are satisfied with the quality of our products. Your opinion is very important to us.
We hope to see you again soon at Alkanatur!
Best regards,
The Alkanatur team
B
Rating: 3 out of 5
It is a bottle too big to carry, they should release a smaller version, plus it is through suction with a plastic straw (it does not have BPA, okay, but it is plastic...). Also, it should be noted that a lot of effort is needed in the suction, which is not recommended for people who suffer from bruxism, as it puts a lot of strain on the mouth muscles. Other than that, the filter quality, as always, is magnificent.
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Response from Alkanatur
Dear Belén,
Thank you for sharing your opinion about our Alkanatur bottles. We appreciate your comments and suggestions regarding the size and suction system, as well as your experience with the filter, which we are glad to know you value positively. We will take your observations into account to continue improving our products and offer options that are more suitable for the needs of all our users. Please do not hesitate to contact us if you have more suggestions.
Best regards,
The Alkanatur team
Thank you for sharing your opinion about our Alkanatur bottles. We appreciate your comments and suggestions regarding the size and suction system, as well as your experience with the filter, which we are glad to know you value positively. We will take your observations into account to continue improving our products and offer options that are more suitable for the needs of all our users. Please do not hesitate to contact us if you have more suggestions.
Best regards,
The Alkanatur team
J
Rating: 5 out of 5
Borosilicate is a great improvement and in terms of energy, the water has also improved. The only flaw I see is that when serving the water, the pitcher drips a little.
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Response from Alkanatur
Dear Juan, we sincerely thank you for your 5-star rating and your comment about the borosilicate. We are glad to know that you have noticed an improvement in the energy level of the water. We will take your observation about the pitcher into account to continue improving our products.