Customer reviews of Alkanatur

I still haven't received the order.

They do not provide enough technical data, when trying to install the filter its size is incompatible with the taps of my two showers (of different sizes) when I contact them, terrible customer service and the only alternative is to pay an additional €14 for the return. I have been using the jug and other filters for years but I do not intend to buy again.

Wine rotates the jug

I can't get it to work. The start button doesn't work and I need to communicate with you.

THE BOTTLE I BOUGHT DOES NOT WORK. I DON'T KNOW WHAT HAPPENS. I AM VERY SAD ABOUT IT. I CAN'T GET IT TO WORK. I FEEL AWFUL.

I still have not received the order, GLS has been going around for a week and I cannot contact them, no one answers the phone.

Could you notify that you were going to release a glass jug within a week... Total disappointment.

All morning at home and when they called they did not answer. Later they sent a message to the email saying that I was absent, leaving the jug where it was convenient for the delivery person without asking. They should not give the option to send to home if they do not fulfill it later. There is a terrible lack of communication, in other places at least when you answer the intercom they respond and do not leave to save 1 minute of time, besides that it would have been normal to call the person or send a message to the mobile, not everyone checks emails every minute. I have requested a refund because if every time I order filters and replacements I have to go to where the delivery person finds it convenient instead of where I choose, it will be a headache. On top of that, I had to endure a lady from Alkanatur calling me saying that if I did not go to where they left the jug it was because I did not want it, scolding me because according to her I did not bother to go pick up a jug, in addition to insisting that a friend or family member go pick it up. I do not have to explain my family situation or my schedule to a person I do not even know. On top of that, endure that this character intends to organize my life. It is shameful. The only thing requested is that they send it home and they did not even do that.

I have not received the order since 9.04 when I placed it

One of the rubber bands was worn out and has broken. I hope you can send a replacement to complete the installation

From the time I placed the order (March 25) until it arrived (April 7) it took 14 days. The carrier did very well, but Alkanatur was very slow, too slow.

The jug arrived broken, I couldn't even use the filter, I opened the box and the lid is broken... I hope you can solve the problem for me, for now I have sent an email and have not received any response.

I still haven't received it and I've been waiting for 9 days, it seems quite expensive to pay €10 for shipping to Menorca.

You have no traceability of how your order is

I am still waiting for the order. Outside of delivery times. I have no doubt it is a good product, surely excellent based on recommendations I have received but disappointed with the management of the order.

The order still hasn't arrived and I no longer have much hope that it will arrive...

I still haven't received the purchase. I don't know anything.

I still haven't received anything

A disaster, I still haven't received the filters

Since the 25th I haven't received my order

I still haven't received my order since March 25.

How can you ask for my opinion on something I haven't received? But to reply that you are on vacation is no problem.

I bought the jug on March 25 and by April 5 it still hasn't arrived. It said 5 business days... It's taking a bit longer, I think.

On March 25, I placed an order and I still have not received it. I also have no notice from the company delivering the order or from Alkanatur about why it has not been delivered. As of today, 04-04-2026, I have not received it.

The jar arrived completely cracked and I am still waiting for another one since last Thursday. The packaging should be better, as it came simply with a bit of bubble wrap.

A product that costs 155 euros and comes wrapped in bubble wrap only. That product needs to be better packaged with a box and protection inside the box.

This is the 2nd time I place an order and 2 days later you launch discounts, I feel like a fool!!!!!! it makes you lose the desire to keep buying from you.

I do not like the absorption system at all, it swallows a lot of air. Also, the filter releases little black balls that you end up ingesting. Furthermore, you never get to consume the water from the bottle, as the filter does not reach the bottom. Very dissatisfied with the purchase.

I have rated the filter very poorly because the only thing it does is reduce water pressure. They ask me to evaluate the product and I do, and the response I get is that this is not the place to say that, to talk to customer service. Okay. And if I talk to customer service, will they refund my money? Because if so, I will withdraw the criticism, while not because it is you who asked for my opinion, I did not put it for free. And by the way, they have not made it public. That says a lot. Who only publishes good reviews........

One of the cartridges I received was defective; they did not want to change it for me.

I have not received the order

I have been using the pitcher and filters from another brand (Brita) for years, since specifically 2011 when I moved from Madrid to Paris and then living in other cities like Valencia and now Barcelona and honestly I have always been satisfied with their taste, quality-price, easy purchase... A month ago we decided to change taking advantage of the fact that the pitcher was already in bad condition and try this brand that supposedly offers better filtration quality and despite its price (more than double for both the pitcher and the filters), and after just 3 weeks of use I can say that I will not buy either the pitcher or filters again. The first filter did not last even a week (with an average of 4 liters per day of use and some days less). Supposedly it should last me 3 months and it hasn't even reached 3 weeks of use of the first filter, the kettle is full of limescale and the water tastes unfiltered. The same thing happened with the previous brand but after more than 40 days of use. I do not recommend it and I am very very disappointed and angry because I was certainly happy with the previous brand. But for being Spanish and certainly more natural, after its use I do not think about it at all. A SCAM.

Despite following the filter activation protocol and after many filtrations, the water when bottled in a glass bottle changes taste within minutes and is very unpleasant. Customer service leaves much to be desired, the response to my feeling when I wrote, besides taking longer to respond than they say, was there is no solution and that's it, I would have expected something more honestly when it has been at most 2 weeks since I bought it.

The handle of the pitcher arrived broken

Terrible experience

It has been three weeks since I placed the order and it still hasn't arrived. Problems with the delivery company that has not sent my order to the specified address.

The order was quite delayed and when it arrived, all three filters were broken, just opening the package all the microbeads from the filters spilled out. When I tried to contact them, they did not answer the phone (not even during their working hours), I had to resolve it through their email. Bad experience.

Very comfortable

I arrive late and they didn't even notify me to communicate it

After 1 month of use, I tested with the chlorine reagent and the water still has the same amount of chlorine, which is not little. 100€ down the drain.