Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Thank you for sharing your opinion. We regret that you have not noticed any changes in the chlorine testing kit. Your satisfaction is our priority and we are committed to continuous improvement. Please contact customer service so they can assist you with your issue.
Sincerely,
The Alkanatur team.
T
Tamara G.
Rating: 1 out of 5
following a purchase from 04/09/2025
I bought the shower filter and it significantly reduced the pressure, I bought the metal bottle that filters the water when drinking and it is impossible to suck, it is super hard and only air comes in. I complained but your response was that it is like that and there is no other option. I am quite dissatisfied.
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Response from Alkanatur
Hello Tamara,
We sincerely regret that you had an unsatisfactory experience with our products. Your opinion is very important to us, and we are committed to improving. We appreciate your feedback about the shower filter and the metal bottle, and we would like to help you find a solution. Please feel free to contact us again so we can address your case personally.
Sincerely,
The Alkanatur team
P
Patricia V.
Rating: 1 out of 5
following a purchase from 13/10/2025
Great
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Response from Alkanatur
Hello Patricia,
We sincerely appreciate your feedback. We are glad to know that you had a positive experience with Alkanatur.
Best regards,
The Alkanatur team.
C
Carmen C.
Rating: 1 out of 5
following a purchase from 09/01/2026
A rip-off, the bottle is not comfortable or practical, nor hygienic. Also, it has the same pH as tap water. I want to return it.
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Response from Alkanatur
Hello Carmen,
Thank you for sharing your opinion and we regret that the bottle did not meet your expectations. Your satisfaction is important to us and we understand that you wish to make a return. Please contact our customer service so we can assist you with the process.
Sincerely,
The Alkanatur team.
R
Raquel F.
Rating: 1 out of 5
following a purchase from 28/11/2025
The filter does not fit well with the pitcher. It sticks out a bit at the top so it does not completely filter the water
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Response from Alkanatur
Hello Raquel,
We sincerely appreciate your feedback. We regret that the filter did not fit correctly with your pitcher. Your satisfaction is our priority, and we will take your experience into account to improve our products. Please feel free to contact us for any additional assistance.
Sincerely,
The Alkanatur team.
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Natalia O.
Rating: 1 out of 5
following a purchase from 17/11/2025
In a week the water comes out with lime, in a month I have had to change the filter 3 times, this didn't happen to me with the Brita
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Response from Alkanatur
Hello Natalia,
Our filters do not remove lime, we apologize for the inconvenience.
Best regards,
Alkanatur Team
I
Iban G.
Rating: 1 out of 5
following a purchase from 01/12/2025
The order is satisfactory but the pitcher is starting to crack where the filters are placed
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Response from Alkanatur
Hello Iban,
Thank you for your feedback. We regret that you have had problems with the pitcher. Your satisfaction is our priority, and we would like to resolve this issue. Please contact us directly so we can assist you. We appreciate your trust in Alkanatur and will work to improve your experience.
Sincerely,
The Alkanatur team
M
María B.
Rating: 1 out of 5
following a purchase from 26/10/2025
I’m sorry but the jug has not changed the taste of the water, it tastes exactly the same as tap water. I know that in Mallorca the water is hard, but still, I thought there would be some difference. I have stopped using it.
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Response from Alkanatur
Hello María,
We recommend that you contact customer service, as it is likely that you have the filter incorrectly placed.
Best regards,
Alkanatur Team
M
María Jesus S.
Rating: 1 out of 5
following a purchase from 13/01/2026
I did not like the drinking spout, it is a straw-like system and you have to suck very hard for the water to rise, which comes in small amounts. Also, you always have to drink vertically for the water to reach the straw from the bottom. I do not doubt the filtration system, but for me, the drinking system is not practical.
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Response from Alkanatur
Hello María Jesus,
We sincerely thank you for sharing your opinion about our product. We are sorry that the spout did not meet your expectations and we appreciate your comment about its operation.
If you have any additional suggestions or would like to discuss your experience, please do not hesitate to contact our customer service.
Sincerely,
The Alkanatur team
M
Marta P.
Rating: 1 out of 5
following a purchase from 05/01/2026
I still have not received the order
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Response from Alkanatur
Hello Marta,
We are sorry that you have not yet received your order. We appreciate you letting us know and we are here to help you resolve it as soon as possible. Please contact us directly for more information about your shipment.
Best regards,
The Alkanatur team.
R
Rebeca B.
Rating: 1 out of 5
following a purchase from 29/11/2025
The Alkanatur jug does not have a drip-free system, so it drips all over the table every time I pour water into a glass. If I pour it into the glass that is on the edge of the small table in the living room, the water falls on the floor...) besides, it does not remove the limescale from the water. And it takes a very long time to filter... And the shower filter does NOT remove limescale (the expensive one). My experience has not been good, honestly.
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Response from Alkanatur
Hello Rebeca,
Thank you for sharing your opinion. We are sorry that your experience with the Alkanatur jug and the shower filter has not been satisfactory. We appreciate your feedback and will take it into account to improve our products. If you would like to discuss your experience further, we are at your disposal to assist you.
Sincerely,
The Alkanatur team
F
Fernando P.
Rating: 1 out of 5
following a purchase from 24/11/2025
I ordered a remineralizing filter and a chlorine test. The remineralizing filter does not work, and the chlorine test was not sent.
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Response from Alkanatur
Hello Fernando,
Your issue was managed by customer service, as your osmosis was not correct.
Sincerely,
The Alkanatur team
R
Roberto R.
Rating: 1 out of 5
following a purchase from 26/11/2025
A lamentable treatment, they charged me for the return shipping costs, do not buy, the customer service is disrespectful, I would never buy again.
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Response from Alkanatur
Hello Roberto,
We sincerely regret that your experience with Alkanatur did not meet our expectations. Your opinion is very valuable to us and we will work to improve our service. As we mentioned via email, the return costs are always subject to customer verification in the terms and conditions section.
We appreciate your feedback and hope to change your perception in the future.
Best regards,
The Alkanatur team
S
Sandra F.
Rating: 1 out of 5
following a purchase from 28/11/2025
I bought the product with delivery to my home....and the delivery person decided to leave it at a pickup point...I notified Alkanatur...and they ignored it....with mobility issues...I had to go to the pickup point....a disaster. Change delivery companies.
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Response from Alkanatur
Hello Sandra,
We are very sorry for the inconveniences you have experienced with the delivery of your order. We appreciate your feedback and are working to improve our delivery service. Please do not hesitate to contact us directly so we can assist you better in the future. Your satisfaction is very important to us.
Sincerely,
The Alkanatur team
J
Jose Tomas R.
Rating: 1 out of 5
following a purchase from 04/11/2025
I have not noticed a difference, the screen remains the same, the test they bring comes out the same…
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Response from Alkanatur
Hello Jose Tomas,
We sincerely appreciate your comment. We regret that your experience was not as expected. At Alkanatur, we strive to offer quality products and exceptional service. If you allow us, we would be happy to help you resolve your concern and ensure you achieve the desired results.
Best regards,
The Alkanatur team
C
Celia M.
Rating: 1 out of 5
following a purchase from 05/10/2025
I had used filters more times and had noticed differences, this time none
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Response from Alkanatur
Hello Celia,
We appreciate your feedback and regret that your experience with our filters was not as expected. Your opinion is very important to us and helps us to continuously improve. If you wish, you can contact us directly to discuss your experience in more detail.
Sincerely,
The Alkanatur team
D
David L.
Rating: 1 out of 5
Delayed shipment
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Response from Alkanatur
We regret your review! As indicated on the website and in various notices via email or social profiles, we were experiencing some delays with orders. We apologize for the inconveniences and discomfort this may have caused, and we are working to ensure it does not happen again. Best regards and thank you for your purchase!
E
Erika L.
Rating: 1 out of 5
-
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Response from Alkanatur
Hello, we regret your rating, could you tell us what we did wrong so we can help you? :)
L
Lara G.
Rating: 1 out of 5
I placed an order and not only have I not received it, but I also have not received a response regarding the issue
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Response from Alkanatur
Hello Lara, we deeply regret your review and bad experience. Our Customer Service department will contact you as soon as possible to see what happened and what caused the delay in the delivery of your order. We apologize again. We will provide a quick solution!
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Toni E.
Rating: 1 out of 5
-
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Response from Alkanatur
We regret your rating. Can you tell us what to improve? Thank you for your purchase.
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Tamara O.
Rating: 1 out of 5
Second experience. The first one had a broken jug. The second, twelve days with the lost package. Lack of competition and resolution both by the delivery company and by Alkanatur. I ended up contacting A Coruña so they could get in touch with the delivery company and finally after 13 calls, about 20 emails, and many WhatsApps I managed to solve the reception of the order myself. Very disappointed and disenchanted by the lack of solutions and logistics of the company.
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Response from Alkanatur
Hello Tamara, we are very sorry for your dissatisfaction with us due to the problem that occurred with the transport agency. We have already resolved this type of incident. However, we want to apologize once again. Best regards and thank you for your purchase.
M
Maria F.
Rating: 1 out of 5
I haven't received the order, you don't answer my messages and I asked you to rate me. Please locate my order and send it, thank you
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
F
Francisco M.
Rating: 1 out of 5
I have not received the order
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
D
Diego J.
Rating: 1 out of 5
-
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Estela C.
Rating: 1 out of 5
People are asking me, but the order has not arrived yet. This gives a bad image, as it seems like the purchase is a scam or that my package has been lost. I HAVE NOT RECEIVED THE ALKANATUR PRODUCT
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
M
Mireia A.
Rating: 1 out of 5
I have not received the order or any email with an explanation. I will call the bank for a refund.
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
A
Anna D.
Rating: 1 out of 5
I placed an order for the amount of 158.98 euros on November 29, 2024, and I have not yet received the order, nor do I have any information about it. I need to receive the order urgently. Thank you.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
C
Carla T.
Rating: 1 out of 5
I placed the order on 30/11/24, and as of today, 9/12/24, I have not received shipping confirmation or communication from the company. I don't know at this point if I will receive my order.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
B
Begoña B.
Rating: 1 out of 5
Nothing has arrived yet, nor have they sent me an email about when I will receive the order.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
G
Gontzal C.
Rating: 1 out of 5
-
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
A
Angel A.
Rating: 1 out of 5
I still have not received my order after a week.
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Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
Y
Yolanda S.
Rating: 1 out of 5
I have not yet received the package. How can I rate the product? But if I rate the shipping that I have not received, it is terrible.
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
E
Eugenio O.
Rating: 1 out of 5
An order that never arrived. I sent you an email…
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
C
Cristina C.
Rating: 1 out of 5
I haven't received anything
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
N
Nieves S.
Rating: 1 out of 5
The jug still hasn't arrived. It's been a week since the order
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
A
Alberto G.
Rating: 1 out of 5
I ordered the jug two weeks ago and here I am waiting
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
V
Virginia T.
Rating: 1 out of 5
I haven't received it
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
R
Raquel P.
Rating: 1 out of 5
-
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Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
J
Jose F.
Rating: 1 out of 5
So far I have not received the order, so the rating is worse than bad
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
T
Teresa B.
Rating: 1 out of 5
I still have no news on when my order made on November 29 will arrive. Today is December 7. The filters are fine, but the delivery service should be up to par.
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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