Customer reviews of Alkanatur

We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.

Thank you for your rating and for your purchase. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.

Thank you for your feedback and for your purchase. The orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.

Thank you for your feedback and for your purchase. The orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.

Hello Rita. We are very sorry for your feedback. My customer service colleagues have already contacted you and we have sent you the missing pre-filters.

Hello Belén, we regret your dissatisfaction, but the transport is doing everything possible to deliver your package. The order was shipped on October 30th and was already out for delivery on the 31st. We see that on the 31st there was an attempt to deliver in the morning but it was unsuccessful. A new delivery attempt was made in the afternoon and it was also not possible. On Friday, being a holiday, it did not go out for delivery again, and over the weekend the transport does not deliver. Today it is out for delivery again, for the third attempt, so we hope that this time it can be delivered without any issues. We recommend staying alert to your mobile phone as the carriers usually call beforehand to ensure their delivery. Best regards and thank you for your purchase.

Hello Pavel. We are very sorry about your rating. Due to a stock issue, the shipment of your order has been slightly delayed, but the package is already in transit and you will receive it very soon. If you need more information, do not hesitate to contact customer service.

Dear Lola, we regret your negative review. We have seen that your order was placed on Wednesday, October 9, at 8:39 PM. Our delivery times, as indicated on our website, are between 1 and 5 business days. In the Terms of Sale, we also detail that: "Unless otherwise stated, products will be delivered within a period of between 1 and 5 business days. Orders placed on business days before 3 PM will be shipped on the same day. Those placed after 3 PM will be sent the following business day." That is to say, your order was processed the next business day, Thursday the 10th, and sent for transport. The tracking was created on the same day, which you can check both in your customer profile and in the email you receive with the information. From what we can see in the update of your shipment tracking, it is out for delivery today from early morning, so it will probably arrive throughout the day. That is to say, since the order was processed, it has gone out for delivery on the third business day, meeting our delivery times.

Hello Rebeca, we are very sorry about your rating. We will contact you to try to help you and so you can enjoy your shower filter.

Hello Jordi, we are very sorry for your rating. The estimated delivery time is 3 to 5 working days. We see that you placed the order on the 30th and that it is already out for delivery today. We hope you have received it and that you enjoy it a lot. If you have any problems, you can contact our customer service department and they will help you with whatever you need.

Hello María José. Thank you very much for your review. We have reviewed your case and noticed that two orders have been placed, which has led to the charge of both. However, we will contact you today to find the best solution.

Hello! We regret your rating. The numbering of plastics is a complex issue. Number 1 is a classification. The problem is not the material, but the additives that are added to this plastic, which depends on each bottle, each brand... This category is almost always used to indicate plastic bottles, so ours falls into this category, but not all brands work with BPA-free or other toxic materials. Our Alkanatur bottle is BPA-free and is free of these toxins. You have the certificate of absence of BPA, esbo, and phthalates: https://alkanatur.com/certificados/ (it's the 3rd).

Hello Rosa, we regret your experience with the transport. As we responded to you in the other review, today we are getting in touch with you and transport to resolve it now. Best regards.

Hello Rosa, thank you for your feedback and we are terribly sorry about the incident with your order. We will contact you to provide us with the address for the exchange and inform our transport agency to resolve it and get your order to you as soon as possible. Best regards and again, we apologize for the bad experience with transport.

Thank you for your feedback and for your purchase. Our jug does not demineralize the water. It removes toxins, but not the natural minerals from the water. Additionally, it adds magnesium, so it still mineralizes more. With the pH reagent included in the pack, you can test the pH between the filtered water and tap water, or for example, bottled water and see the differences. If you have any questions about the product or how to perform the test, contact us via WhatsApp, email, or phone and we will gladly assist you. Best regards.

Thank you for your feedback. We are sorry that you do not like the taste of the water and the product does not suit you. Taste is a more personal matter, that is true. In any case, remember that you have a 30-day satisfaction guarantee. We will contact you to either find another solution, perhaps with the low magnesium emission filter that might suit you better, or if not, process the return of the product.

Thank you for your feedback and for your purchase. We will see what happened with your order and we will get in touch.

Thank you for your feedback and for your purchase. We are very sorry that you are not satisfied with the product. The jug does not remove the natural minerals from the water, being alkaline water it is therefore rich in minerals. To avoid those whitish stains it simply requires a little extra care, as indicated on page 9 of the instruction manual. In any case, we will contact you to provide a solution. Best regards.

Hello Nuria, we are terribly sorry for the delay. Some delegations have been very busy and the delay has been a bit longer than we expected. Remember that our deliveries are on business days, not calendar days, so today would be the 6th day. For any questions regarding your order, please contact our customer service department: [email protected], and they will provide you with more info :). We apologize once again for the delay.

Thank you for your rating. It's a shame that it hasn't reached you yet... We see in the tracking that the address was incomplete or incorrect. We recommend that you modify it or contact us to try to communicate it. We hope that Correos Express takes care of this 1-star rating ;)

Thank you for your feedback. We are very sorry that your experience was negative. Our Commercial Department tries to advise you based on the area you are in and if you are looking at other brands, to comment on differences or similarities between ours and the competition so that the customer can make the decision they consider best. Regarding your experience with the installation of the equipment, we regret that the plumber did not want to install it. As we mentioned, the faucet instructions are generic, they are not specifically for use with the equipment you purchased, but rather it is a faucet suitable for any filtration equipment, osmosis, or even just to use as a faucet. To try to clarify this, the colleagues from the Quality Department recorded and sent a video personally explaining how to install the faucet. Once again, we are sorry if your initial experience was not satisfactory, but at Alkanatur we always do our best to help and keep the customer happy. Best regards.

Hello Javier. We are glad to know that your issue has been resolved in the shortest time possible. Did you only give 1 star due to some other problem?

Hello Judit. To cancel any order, simply reply to the email when you receive the confirmation in your inbox. You can also send us a WhatsApp or call our customer service line. We have checked and did not receive any notification from you requesting the cancellation. Please keep this in mind for future orders. We are very sorry for your dissatisfaction with us.

Hello Daniela. We apologize for the delay in your order. We have already opened a case with transportation and have contacted you to provide a solution as soon as possible. We are very sorry.

Thank you for your feedback. Our product does not eliminate limescale, which is the union of minerals such as calcium, magnesium, potassium, sodium, etc., as we explain in detail on the website. Our filters are 100% ecological and certified. They are composed solely of coconut shell charcoal and magnesium. Our filters remove up to 99% of toxic substances from the water, but do not remove natural substances, such as minerals. Those white "residues" that you see at the bottom are mostly calcium. Conventional filters add chemical compounds inside, usually ion exchange resins, which come from petroleum (benzene and styrene) and remove these minerals, leaving the water practically dead and with a very acidic pH level. We regret that the product is not completely to your liking, but you can consume that water with total safety as the toxins have been removed.

We are terribly sorry for the delay in your order due to the transportation incident. We have contacted you. Your order will arrive again today by urgent delivery.

Thank you!

We apologize for the inconvenience and hope that despite everything, you are happy with the product. You placed the order on Friday, November 27, and the delivery is in 1-2 business days, so it should have arrived on Monday the 30th or Tuesday the 1st. In your case, the first delivery attempt was on December 1st, which was unsuccessful. We are always available for our customers, and if you have any problems, do not hesitate to contact us.