Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 2, 3 and 4 stars

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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 21/03/2023
Excellent water quality
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
The order arrived correctly, although a bit of padding with newspaper would have been better (the small box, the one for the filter, 'wobbled' a bit, and the tape that closed the package says 'very fragile'). I haven't tried the products yet (pitcher, shower filter). The only downside is that I changed the delivery date (in the link that came in the message) to the day after the one communicated by the post office because I wasn't sure if I could be home during that time frame, and the delivery person who called me on the initial delivery day, and luckily I was home, told me he didn't know anything about the date change.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We will pass your notes about the packaging to order preparation. We also apologize for the inconvenience with transportation, sometimes it takes a few hours to update the PDAs and the drivers do not receive the information ipso facto. We are glad that the delivery was easy nonetheless. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/03/2023
FAST DELIVERY AND PRODUCT QUALITY
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/03/2023
I received the products within the specified time. No delays or issues.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/03/2023
The product (jug) is good and the shipping service is fast.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/02/2023
I had to buy a part again that arrived broken because I couldn't prove it
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Response from Alkanatur
Thank you for your feedback. We apologize for the incident, but as we mentioned, we could not take responsibility for the part since the product was not purchased directly from us. You would need to file a complaint with the store where you made the purchase and have them claim it with their carrier. Best regards.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/02/2023
speed of delivery and good product
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 15/02/2023
No, I can't comment on the product because it hasn't arrived yet.
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Response from Alkanatur
Thank you for your feedback. We see that your order has been delivered. We hope you enjoy your order. Thank you for your purchase.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/02/2023
I would have appreciated instructions for changing the filter. I doubted whether it was defective because no air came out when submerged and the water didn't come out dark like other times...
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Response from Alkanatur
Thank you for your feedback and for your purchase. We will take your suggestion into account. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/02/2023
Great reception. The taste of the water is noticeable, cleaner and richer. Just as an improvement, the way the stream comes out of the jug moves a lot.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot. If you have any questions or think the filter is not working properly, you can contact us via WhatsApp at our Customer Service department and send us a video of how it filters to see if everything is correct. Any questions or concerns, do not hesitate to let us know!
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 05/02/2023
The water has a strange taste, this could be improved
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Response from Alkanatur
Thank you for your feedback and for your purchase. In the first filtrations, it may have a taste of magnesium, which is very latent when freshly opened. After 3/4 filtrations, the taste becomes neutral. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/01/2023
The lid of the jug broke very quickly although I am delighted with its filtered water. And the shower filter, the first one filtered very well and I noticed that the water did not stain the screen and my skin either, but as soon as I made the first filter change it was no longer the same, it must not fit well and the water is noticeable.
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Response from Alkanatur
Thank you for your feedback and for your purchase. Regarding the breakage of your lid, please contact us and we will guide you on how to replace that part.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/01/2023
I think this aspect that any company seeks excellence
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/01/2023
It is just a superficial suggestion. I would like the jug to be made of glass and have a wooden lid that would better match the aesthetics of my kitchen... But otherwise, I am delighted with the jug. I also don't see the need for the plastic bottle since I am reducing plastics in my kitchen and that bottle is unnecessary for me, on the contrary, I would have liked instead of that to have the Chlorine reagent which would be great for measuring the concentration in the different places I visit.
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Response from Alkanatur
Thank you for your feedback and for the suggestion :). We hope you enjoy the product a lot.
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