Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Initially, the delivery of the package was disastrous, they didn't come to the house, saying in their office that we rejected the package, when we were waiting for them all day. We went to protest at the office and the next day, yes, they brought it home. We suggest, if possible, that in future shipments, they use another company. Thank you. We have advised our friends about Alkanatur and they have also purchased it.
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Response from Alkanatur
Thank you for your comment! We are very sorry about the incident with the transport. We will pass on what happened so that it does not happen again. Best regards
H
Helga B.
Rating: 4 out of 5
following a purchase from 24/09/2021
The alkalinity of the filtered water is lower than indicated! However, for now, I haven't found anything better! The delivery system worked perfectly!
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Response from Alkanatur
Thank you for your comment! We find it strange that the pH is below 8.5, as this does not happen. If you want to contact us via WhatsApp (698 173 981) and send us a photo of the color that comes out with the measurement, we will be happy to see what happens and help you.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/09/2021
The jug was what I expected very well, the delivery was bad, they gave the package to a delivery person who was not on his route and it arrived a day later.
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Response from Alkanatur
We apologize for the small delay in the delivery of your package. Thank you for your comment.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/09/2021
Good product, I would recommend it to my friends.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 31/08/2021
The jug is very good, but excessively expensive.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/08/2021
Except for the mistake of sending one jug instead of two, everything was very good.
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Response from Alkanatur
We apologize for the incident. We have tried to resolve it as soon as possible. We hope you are happy with the product. Thank you for your feedback.
M
Maria C.
Rating: 4 out of 5
following a purchase from 09/08/2021
The water is good but has a certain metallic taste.
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Response from Alkanatur
Thank you for your comment. It's normal. The "metallic" taste of the water is due to magnesium. This taste is present in the first filtrations. After about 3/5 filtrations, it will no longer be noticeable.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/08/2021
Everything is ok
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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 28/06/2021
I have been trying the water for a few weeks and after filtering it has a taste that I do not find pleasant. Also, I have a device that measures solid residues after filtering and the result has not been significant compared to the data I get from measuring the water that comes directly from the tap. I expected something different, to be honest. The worst part is the taste.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/07/2021
Very fast delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/07/2021
The water is delicious, tastes like good spring water.
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Bego C.
Rating: 4 out of 5
following a purchase from 02/07/2021
I am very happy with their products
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/07/2021
I enjoy the water from the jug for both cold and hot drinks. I am very happy and have already recommended it. My rating is 9
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/07/2021
I was recommended this product that I didn't know about and I hope for good health results.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/07/2021
Ease of payment in installments, but I have bought several products over the years and they haven't given me any discount coupon or reduction.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/07/2021
I am very happy with the Alkanatur jug, I recommend it for the good benefits it brings to our health.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/06/2021
I still don't know if it works, I've had it for three days. I think it's an expensive product, I hope the investment is worth it. Thank you.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/06/2021
Very good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/06/2021
Correct, it's a shame that shipping costs represent a significant part of the cost of renewing the filter.
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Response from Alkanatur
Thank you for your comment! With the loose filter, the cost does increase due to shipping, but with the pack of 3 units, the minimum shipping cost is exceeded and shipping is free! :)
D
David P.
Rating: 4 out of 5
following a purchase from 26/05/2021
I bought 3 jug kits and several packs of filters. I still haven't received a discount coupon. It is also true that I had problems with 2 defective filters and they replaced them immediately.
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Response from Alkanatur
Thank you for your comment! In your customer section, there is a section called 'Referral Program', here you can get discount coupons by recommending your friends. Go ahead and try it! :D
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 23/05/2021
I think the product is good and we are satisfied with it. The service is normal, although we missed some information in the shipment. From the Saturday we did it until Thursday we received no news. This can lead to unnecessary calls to customer service. The customer area for tracking is quite limited and confusing.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/05/2021
I like to know that the water I drink is good and healthy
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Pedro L.
Rating: 4 out of 5
following a purchase from 20/05/2021
Speed in delivery. Product, pending evaluation due to the short time, easy to use and comfortable. Great alternative to purchased water.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/05/2021
The postal service allows modifying the delivery day at their discretion, through automated and impersonal notices.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/05/2021
The best filter I know. Highly recommended
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/05/2021
Good product
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/05/2021
What I like most is the speed of delivery!!!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/05/2021
Promising.
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Josefa G.
Rating: 3 out of 5
following a purchase from 30/04/2021
I was not notified in time that two days later there was a 10% discount on everything. Otherwise, happy with the product.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/04/2021
With the jug, I received a bottle that is supposed to be for refilling and taking with me. Well, that bottle is totally USELESS BECAUSE IT CANNOT BE CLOSED. The cap does not close, so I cannot take the water with me. For me, it is a big flaw.
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Response from Alkanatur
Hello. You have to close it tightly until the little ring that is attached to the cap breaks. Then it closes well.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/04/2021
Everything OK
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/04/2021
Good service and product. But I hope to receive some voucher or discount for the next purchase
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/04/2021
It has a slightly strange taste.
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Response from Alkanatur
Hello. The "strange" taste, like metallic, is noticeable in the first filtrations. It is magnesium. After a few filtrations, this taste disappears.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/04/2021
Quality service
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/04/2021
This is not the first time they have sent me broken filters.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/04/2021
From time to time some filter doesn't work...
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Inma U.
Rating: 4 out of 5
following a purchase from 29/03/2021
Their products are highly effective, I trust them 100%
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Eva M.
Rating: 4 out of 5
following a purchase from 24/03/2021
The first impression was disappointment when seeing the jug. I think it could look less fragile for what it costs. I don't know if glass, or more rounded edges. The important thing is that I, who cannot stand tap water, was surprised by its taste. With the reactive strips, it can be checked that it comes out more alkaline than bottled. Well, I hope the quality lasts in the coming weeks.
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Response from Alkanatur
Thank you for your comment! The plastic of the jug is thin but resistant. As you know, it is 100% toxin-free plastic, which gives that feeling of not being as "hard" or thick as others because it does not contain certain chemicals that harden materials but are toxic to the body. The test strips are for measuring body pH. The reagent is what measures the pH of the water :)
S
Sandra V.
Rating: 4 out of 5
following a purchase from 23/03/2021
The taste of the water has improved exceptionally. I don't give it five stars because the plastic material could be better, in relation to the price.
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Response from Alkanatur
Thank you for your comment. The plastic is like this because it does not contain any toxins to harden it, which is why it is thinner than others, but it is equally durable. We are glad you like the taste of the filtered water!
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 21/03/2021
In 48 hours I had the product at home! Now I am going to try my Alkanatur lollipop jug, I can't wait!!!
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