Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I have the jug and the filter for the shower. With the jug, I notice the water is cleaner and has a neutral taste, I like it. Regarding how to fill it, I would have liked the lid where you fill it to be able to stay open, because you have to hold it with your finger. At home, we made a "fix" with a rubber band tied, but the design could improve that aspect. As for the filtering, it is quite fast and worth using. Now traveling, instead of buying plastic bottles, we take the jug with us.
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Response from Alkanatur
Hello Sandra,
Thank you very much for sharing your experience with us. We are glad to know that you are enjoying the pitcher and the shower filter, and we appreciate your suggestions about the design. Your comments are very valuable to us and will inspire us to keep improving.
Sincerely,
The Alkanatur team
F
Fernando O.
Rating: 4 out of 5
following a purchase from 19/06/2026
Everything great
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Response from Alkanatur
Dear Fernando,
We sincerely thank you for sharing your positive experience with us. We are glad to know that everything has been great and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
A
Antonella B.
Rating: 2 out of 5
following a purchase from 10/06/2026
For now, I don't like it much. I had bought it mainly because of the lime, and it turns out it leaves everything whiter than before, the shower screen, faucets, etc.
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Response from Alkanatur
Hello Antonella,
We regret that the product did not meet your expectations and that you had problems with limescale residues. Our filters, being ecological, do not eliminate limescale, as they are natural minerals from water. They can help reduce it but not eliminate it. For this, in hard water areas, customers usually have a water softener to avoid this on shower screens and faucets.
Sincerely,
The Alkanatur team.
I
Iñaki F.
Rating: 4 out of 5
following a purchase from 14/06/2026
I am happy with the "alkalizing" jug just received
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Response from Alkanatur
Dear Iñaki,
We are glad to know that you are happy with your alkalizing jug. Your satisfaction is very important to us and we appreciate your trust in Alkanatur.
Best regards,
The Alkanatur team
C
Carmen G.
Rating: 4 out of 5
following a purchase from 20/01/2026
I love the filter, good performance and taste, but I need information about remineralization: amount and format of the added minerals, added dry residue, etc.
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Response from Alkanatur
Hello Carmen,
We sincerely thank you for your comment and are glad to know that you are satisfied with the performance and taste of the filter. We have noted your request for information about remineralization and will work to improve our communication on this matter.
Sincerely,
The Alkanatur team.
M
Maria Rosario D.
Rating: 4 out of 5
following a purchase from 12/06/2026
At first, the company seems serious and the purchasing process has been easy. The shipping was also fast. However, I made an inquiry through their website and have not received a response.
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Response from Alkanatur
Dear Maria Rosario,
We sincerely thank you for sharing your experience with us. We are glad to know that the purchasing process and shipping have met your satisfaction. We regret that you did not receive a response to your inquiry and we will take your comment into account to improve our service.
Sincerely,
The Alkanatur team.
L
Lola V.
Rating: 4 out of 5
following a purchase from 09/06/2026
I have been using it for years
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Response from Alkanatur
Dear Lola,
We sincerely thank you for sharing your experience and for your loyalty over the years. We are glad to know that you are satisfied with our products.
Sincerely,
The Alkanatur team.
S
Sara J.
Rating: 3 out of 5
following a purchase from 09/06/2026
The lid of the jug has broken, when I assembled it I already saw that the mechanism was very weak... it didn't last even 24 hours...
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Response from Alkanatur
Hello Sara,
Thank you for sharing your experience. We regret that the lid of the jug did not meet your expectations and its durability. We appreciate your opinion and hope that you will give us another opportunity in the future.
Sincerely,
The Alkanatur team.
M
Marta P.
Rating: 3 out of 5
following a purchase from 10/06/2026
I did not receive any notice until the day before receiving the order, which made me not know where the package was for 10 days. When I buy from Alkanatur, I usually receive my order in 2 days. This time it took 10 without receiving any type of information about the delay in delivery.
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Response from Alkanatur
Hello Marta,
We sincerely appreciate your comment. We regret that this time the experience was not the usual one and that the lack of information caused concern. Your opinion is very valuable to us, and we will work to improve our communication in the future.
Sincerely,
The Alkanatur team
K
Karin W.
Rating: 2 out of 5
following a purchase from 08/06/2026
I have ordered two jars and I have only received 1. I sent a message on Monday to report the problem. The answer was an apology for any inconvenience and that the pitcher would be sent as soon as possible. Today we are Friday and I haven’t yet received a message of any shipment. It doesn’t have to take a week to send the missing jar! It was the first time that I placed an order after a recommendation from a friend but honestly I am very disappointed.
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Response from Alkanatur
Dear Karin,
We truly empathize with your disappointment regarding the delay in receiving your order. We sincerely apologize for any inconvenience this may have caused you. Please reach out to us privately so we can work together to resolve this issue promptly.
Best regards,
The Alkanatur Team
A
Amelia G.
Rating: 4 out of 5
following a purchase from 30/12/2024
Excessive shipping costs
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Response from Alkanatur
Dear Amelia,
We sincerely thank you for your comment and are glad to know that your experience has been positive overall. We take your observation about shipping costs into account and will continue to work on improving in all aspects.
Sincerely,
The Alkanatur team
J
Jose C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Ok all
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Response from Alkanatur
Hello Jose,
We sincerely thank you for your comment. We are glad to know that you are satisfied with your experience at Alkanatur. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team
A
Alejandro R.
Rating: 4 out of 5
following a purchase from 08/06/2026
I like it a lot. The glass one spills a little water when tilting it over the glass, but the plastic one works perfectly.
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Response from Alkanatur
Hello Alejandro,
We sincerely appreciate your comment and are glad to know that you are satisfied with our products. We take note of your observation about the glass jug and will work to improve.
Sincerely,
The Alkanatur team.
M
Maria Pilar C.
Rating: 3 out of 5
following a purchase from 21/09/2025
Everything is perfect
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Response from Alkanatur
Dear Maria Pilar,
We sincerely thank you for your comment. We are glad to know that your experience was positive and we hope to have the pleasure of serving you again in the future.
Sincerely,
The Alkanatur team.
M
Moisés G.
Rating: 3 out of 5
following a purchase from 10/06/2025
My opinion about Alkanatur is positive, but they should change shipping companies because GLS, instead of delivering the order to my home, left it at a pickup point because it was more convenient for them. Without consulting and without prior notice (we were at home, so they cannot excuse themselves by saying that no one was at home). Because of that negligence from GLS, it took me several days to have the order since the pickup point where they left it was not convenient for me.
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Response from Alkanatur
Dear Moisés,
We sincerely appreciate your opinion and are glad to know that your experience with Alkanatur is positive. We regret the inconveniences you had with the delivery of your order and take note of your comment about the shipping company to continue improving.
Sincerely,
The Alkanatur team.
A
Ariana G.
Rating: 3 out of 5
following a purchase from 05/06/2026
Just to comment that GSL does not deliver to the doors of apartments in buildings without elevators, they ask you to go down and pick it up at the building's door, which is a problem for people with reduced mobility. The bad note goes to the transport company, the product is excellent.
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Response from Alkanatur
Hello Ariana,
We sincerely appreciate your comment and are glad to know that you are satisfied with the quality of our product. We understand the situation with the delivery service and take note of your experience to continue improving in the future.
Sincerely,
The Alkanatur team.
E
Eva O.
Rating: 4 out of 5
following a purchase from 24/12/2024
I do not know to what extent everything the jug does is real, but I do notice the change in taste. What I do not like is the quality of it, the plastic seems fragile, and it accumulates a lot of dirt.
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Response from Alkanatur
Dear Eva,
We sincerely appreciate your comment and are glad to know that you have noticed a difference in taste. We will take your observations about the quality of the product into account for further improvement. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
R
Raul P.
Rating: 4 out of 5
following a purchase from 09/04/2025
The jug is ideal, but the top part for pouring the water is too small, only a little amount comes in and you have to wait for it to filter to fill it more. What a shame.
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Response from Alkanatur
Thank you for your rating! At Alkanatur, we are very happy to have your trust. We continue to take care of every drop for you.
C
Cecilia B.
Rating: 4 out of 5
following a purchase from 04/06/2026
The order arrived on time and in good condition
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Response from Alkanatur
Thank you for your rating! At Alkanatur, we are very happy to have your trust. We continue to take care of every drop for you.
S
Silvia A.
Rating: 4 out of 5
following a purchase from 31/08/2025
Everything perfect
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Response from Alkanatur
Dear Silvia,
We sincerely thank you for your very positive comment. We are glad to know that you had a satisfactory experience and we hope to serve you again in the future.
Sincerely,
The Alkanatur team
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Elena G.
Rating: 4 out of 5
following a purchase from 18/08/2025
I take a little while
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Response from Alkanatur
Hello Elena,
Thank you very much for your comments and feedback. We are glad to know that you were very satisfied with your experience and we appreciate your comment about the delivery time. Your satisfaction is important to us and we are constantly working to improve.
Sincerely,
The Alkanatur team
T
Teresa M.
Rating: 4 out of 5
following a purchase from 30/08/2025
This filter gives me confidence for the removal of harmful products for the skin.
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Response from Alkanatur
Dear Teresa,
We sincerely thank you for sharing your positive experience with our filter. We are glad to know that it gives you confidence to eliminate harmful products for the skin. We hope to see you again soon at Alkanatur.
Sincerely,
J
José Andrés A.
Rating: 4 out of 5
following a purchase from 25/08/2025
Products and very correct service
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Response from Alkanatur
Dear José Andrés,
We sincerely thank you for your kind words about our products and service. We are glad to know that you had a good experience and we hope to see you again at Alkanatur to continue offering you the best.
Sincerely,
The Alkanatur team
P
Pilar B.
Rating: 3 out of 5
following a purchase from 21/03/2025
There is an improvement in the water, however, at the beginning of the filter change it does not taste very good and you have to wait a week for the bad taste to go away.
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Response from Alkanatur
Hello Pilar,
We sincerely appreciate your comment and are glad to know that you have noticed an improvement in the quality of the water. We understand that the filter change may require an adjustment period and value your patience in this process.
Sincerely,
The Alkanatur team.
A
Ana S.
Rating: 4 out of 5
following a purchase from 27/04/2025
It works well.
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Response from Alkanatur
Hello Ana,
Thank you very much for your comment. We are glad to know that our products are working well for you. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
I
Inma M.
Rating: 4 out of 5
following a purchase from 22/03/2025
I bought 3 filters for the metal filtering bottle 2 months ago and they told me it would soon be back in stock so I could buy it. I'm still waiting. I bought 3 filters for the metal filtering bottle that was out of stock and they told me it would soon be back in stock. I'm still waiting.
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Response from Alkanatur
Hello Inma,
We sincerely appreciate your comment and your trust in our filters. We are working to make the filtering bottle available again as soon as possible. We hope you return soon to enjoy our products.
Sincerely,
The Alkanatur team
O
Oscar N.
Rating: 3 out of 5
following a purchase from 07/04/2025
Good
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Response from Alkanatur
Hello Oscar,
We sincerely thank you for taking the time to share your opinion. We are glad to know that your experience has been positive, although we know there is always room for improvement. Your feedback is very valuable to us.
Sincerely,
The Alkanatur team.
E
Emilia R.
Rating: 2 out of 5
following a purchase from 23/03/2025
The water in our area has quite a bit of hardness.
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Response from Alkanatur
Dear Emilia,
We appreciate your comment and understand your concern about the quality of the water in your area. We would like to help you find an appropriate solution, so we invite you to contact our customer service so we can assist you in the best possible way.
Sincerely,
The Alkanatur team.
A
Arancha M.
Rating: 3 out of 5
following a purchase from 08/07/2025
Good but the replacements are expensive.
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Response from Alkanatur
Hello Arancha,
We sincerely appreciate your comment and for sharing your experience with us. We are glad to know that you found our products good, and we take note of your opinion about the replacements. We hope to have the opportunity to serve you again in the future.
Sincerely,
The Alkanatur team.
E
Elisenda M.
Rating: 2 out of 5
following a purchase from 09/06/2025
I had to inform the company about the issue with the purchase from the website.
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Response from Alkanatur
Dear Elinenda,
We sincerely appreciate your feedback and regret that you had to contact us regarding an inconvenience with your purchase. We invite you to reach out directly to our customer service so that we can address your situation in the best possible way.
Sincerely,
The Alkanatur team.
A
Avelina G.
Rating: 4 out of 5
following a purchase from 30/08/2025
I am very satisfied.
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Response from Alkanatur
Hello Avelina,
We are very glad to know that you are satisfied with your experience. Your opinion is very valuable to us and motivates us to keep improving.
Sincerely,
The Alkanatur team.
N
Natalia C.
Rating: 4 out of 5
following a purchase from 15/09/2025
Everything is correct
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Response from Alkanatur
Hello Natalia,
We greatly appreciate your comment and are glad to know that your experience has been positive. Your satisfaction is very important to us and we hope to serve you again soon.
Sincerely,
The Alkanatur team.
E
Enric M.
Rating: 4 out of 5
following a purchase from 29/11/2025
When putting the lid on the jug, the water filling spout is slightly raised. This is due to the pressure that the vessel exerts on the entire upper lid assembly. One more thing: if I overfill the jug, when pouring water into a glass, the unfiltered water that remains before the filter comes out through the filling spout.
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Response from Alkanatur
Dear Enric,
Thank you very much for your comment and your evaluation. We appreciate you sharing your observations about the functioning of the jug, as they help us to continuously improve. We are delighted that you have generally had a good experience with our products.
Sincerely,
The Alkanatur team
A
Alfonso L.
Rating: 2 out of 5
following a purchase from 08/09/2025
“Alkalinizing” the water, a term invented by this brand, is useless. Scientifically speaking, it is like Brita or so many other jugs. It improves the taste of water a lot, but it does not improve your health.
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Response from Alkanatur
Hello, Alfonso:
Thank you for sharing your opinion.
We want to clarify that Alkanatur is not just a jug that improves the taste of water. Our filters reduce substances such as chlorine, certain heavy metals, and other compounds present in tap water, in addition to providing minerals like magnesium.
Regarding alkalinity, this occurs naturally during the filtration and remineralization process of the water. On our website, we have studies, analyses, and certifications that explain in detail how our filters work and the characteristics of the obtained water.
We understand that there are different opinions on this topic and we respect all of them. In any case, we regret that the product did not meet your expectations.
Best regards,
Alkanatur Team
R
Ramón G.
Rating: 3 out of 5
following a purchase from 17/09/2025
It will filter, but for people with MCS, I do not recommend it, as dysautonomia starts and they become destabilized.
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Response from Alkanatur
Dear Ramón,
We sincerely thank you for sharing your opinion. We regret that the product did not meet your expectations regarding your specific needs. We hope you will give us another opportunity in the future to provide you with a better experience.
Sincerely,
The Alkanatur team.
M
Miren Josune N.
Rating: 4 out of 5
following a purchase from 28/01/2025
The filters seem a bit expensive to me.
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Response from Alkanatur
Dear Miren Josune,
We sincerely thank you for your opinion and are glad to know that you are satisfied with our filters. Your comment about the price is very valuable to us and we will take it into account for future improvements.
Sincerely,
The Alkanatur team
V
Victoria C.
Rating: 4 out of 5
following a purchase from 27/09/2025
Everything is great, the products arrive on time, and the filters work very well. I have been drinking filtered tap water with the jug and filters from this company for almost 2 years and it's really amazing.
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Response from Alkanatur
Hello Victoria,
Thank you very much for your positive comment. We are glad to know that you are satisfied with our products and that they have improved your experience with tap water. Your trust and loyalty over these almost two years mean a lot to us.
Sincerely,
The Alkanatur team
M
Maria S.
Rating: 4 out of 5
following a purchase from 22/03/2025
Happy with the alkanatur jug. Much healthier.
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Response from Alkanatur
Dear María,
We sincerely thank you for sharing your positive experience with our Alkanatur pitcher. We are glad to know that you have found a product that you consider healthier.
Sincerely,
The Alkanatur team.
P
Patricia R.
Rating: 4 out of 5
following a purchase from 20/07/2025
It's good, but they go overboard with the price
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Response from Alkanatur
Hello Patricia,
We sincerely thank you for your opinion and we are glad to know that you are satisfied with your purchase. We value your comments about the price and we will take them into account.
Sincerely,
The Alkanatur team.
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